air VOLKSWAGEN JETTA 2008 Service Manual

f;} Booklet 1.2 US A Warranty
Customer CARE
Dealer assistance
If yo u have questions ab out the service you h ave
r ece ived, we sugges t that you first discu ss them
with the se rvice p erso nn el at your authori zed
Volkswage n dealer. You may want to sp eak to the
Service Manager or dir ectly to th e owner of the
dealership . is their bu sines s to be conce rned about your
s a tisfac1ion and goodwill. Since they are clo ses t
t o the s ituation, th ey are in the be st po sition to
quick ly res olve any con cerns you may have.
'4
When to notify the manufacturer
Your satisfaction w ith our product i s impor­
tant to us, and we would like to make certain that
we have had the opportun ity
to work with you
and your dealer resolve yo ur co ncerns.
Ir yo ur conc ern s a re not resol ved to your satis­
fa ction
th e deal er, p lease con tac t Volkswagen
of Amer ic a, Inc ., immediat ely call ing our toll­
fr ee number:
Tel.: l (8 00 ) 822-8987
If you prefe r to write, pleas e use the fo llowing
address:
Vo lk swage n Custo mer CARE Ce nter
3499 West Hamlin Ro ad
Roche ster Hills, M I 48309
Yo u ca n also contac t us usin g our Intern et ad­
dress:
W\V\V.VW.com.
S impl y click o n "C onta ct Volk swagen of
Amer ica. In c."
When you ca ll or write, please provid e th e fol­
l owi ng information:
28 Custome r CARE
• Your n ame, address a nd tele ph one numb er
• Vehicle Id ent ifica tio n Numb er (VIN)
• Veh icle
and mil eage
• Dea ler's name and lo cation
• Natur e of co mp la int or probl em
• Cop ies of repair orders (r e tain orig inal s for
your rec ord s) or per tin ent d ocum en ts if y ou are
wr it in g to us
A C usto mer CARE R epr ese ntativ e w ill gath er
and caref ully review all facts rela ting to your re­
qu est for ass is tan ce. After this rev iew is co m­
p leted, th e Custo mer CA RE R epr ese ntative w ill
inform you of any assis ta nce that t he company
w ill be able to prov ide.
Pl ea se note that a s part of our continuin g effort
to maintain th e hi gh es t q ualit y or service
to o ur
C ustomers, sup erv isors will occasio nally mon­
it or th e qual ity of te lephone calls betwee n our
Customers and Repr esentatives. We hope you
und ersta nd our inter est in providing th e bes t
po ssible service .
'4

Booklet 1.2 USA Warranty
changed your add ress
a nd Volkswage n of A meri ca, In c. has your cur­
re nt address on file, yo u will rece ive notific atio n
a utomati cally . If yo u are conc ern ed that you
m ay not h ave rece ived n otice conce rnin g a par ­
ticular servi ce act ion, please c heck w ith your d
eale r
dete rm ine wheth er yo ur vehicle is eli­
g ibl e fo r any repa ir fr ee of ch arge.
In other in stance s, Vo lkswage n of A meri ca, In c.
ma y off er assista nce with a repai r beyo nd war­
ra nty on a case-by-case basis. If you be lieve t hat
y our vehicl e need s a repai r not covere d by wa r­
ranty whi ch Volk swagen o f Ame rica, Inc. s houl d
p ay fo r in p art or in who le, please disc uss the re­
qu est
yo ur dea ler. If y ou are not satis fi ed
w ith your de ale r's decis ion, please ct Vo lk­
swage n of Am eri ca , In c. C usto mer by te le­
p hone or in writin g. Your r equ est sh ould p rovid e
the vehicle identifi cation number , the mileage,
maintena nce history and a n ex plan ation of w hy
y ou believe that the re pair should b e perfor med
fr ee of c har ge. You r req ues t sho uld be accompa­
ni ed b y all ava ilable maintenance and re pair
r eco rds w hi ch yo u ha ve re ta in ed. A Custo mer
CA RE Repre sentat ive w ill rev iew yo ur re que st
and ad vise yo u of our dec ision .
Customer CARE 29

Booklet 1.2 USA Warranty
Service Publications
Volkswagen Technical Literature Ordering Center
Updated service information you can obtain
Volkswagen product perform ance in
the fi eld and reg ularl y se nds dea le rs the late st
se rvi ce in fo rmation about Volkswa ge n ve hicles .
No w y ou t oo, ca n get the se bulletin s.
Bull eti ns cov er a wid e variety of subje cts : t he
proper use and ca re of yo ur ca r, co stl y rep air s,
inexp en siv e repair s or ad justm ems whic h, if
do ne early, may avo id co stl y f uture r epa irs .
S om e bull etin s de scribe repair s about new or
un exp ecte d condition s. Ot her s de scribe
proved r epair pro cedur es or parts improv e­
m ent s. A ll of thi s informati on ca n a ls o help a
qualifi ed tec hn ici an b ett er se 1vi ce your vehicl e. Mo
st bull etin s appl y to condi tio ns a ffec ting a
s mall number of vehicles. Yo ur dealer or a qu al­
ified te chnicia n ma y hav e to determin e if a
cifi c bulle tin appli es to yo ur vehicl e. You can
o rder Vo lkswag en bull eti ns, V olk sw age n re pa ir
i nforma tion an d Vo lksw ag en Own er' s Lit eratu re
2 4 h our s 17 da ys a we ek on th e Int erne t from th e
V olk swa gen Techni cal Literature Ordering
C ente r at:
O r if you pre fer, you can conta ct our literature
distribut io n se rv ice at:
Telephon e: I
(800) 544-802 1
Fax : I (80 0) 572- 1438
What you will also find on the websi te
• A lis t of Vo lk swagen b ulletin s for 1985 and
l at er model years, c ove ring a ll North American
s p ec ific ation Vo lk swag en mod els.
• Ord eri ng and pr icing in format io n on how to
bu y spec ific bull etin s.
• Ord ering and pri ce info rmation for V olk­
sw age n R epa ir Man uals on pape r forma t, C D
HOM o r DV D.
• Orderin g and pri ce info rmation for Volk ­
s wag en Ele ctrica l Wirin g D iag ram s.
• Owne r's Ma nuals
• Mai men anc e Bookl ets
• Warrant y M anu als
• Sou nd Sys te m Ma nuals WARNING
These bulletins are intended for tec hnicians. They are not meant for the SUAL technicians
h ave the eq uipm ent , too ls, safety instru cti on s,
a nd kn ow-h ow to do a jo b p rope rly a nd sa fe ly.
Im prop erly perform ed repa irs or maint e­
n ance can ad verse ly affect the safet y of your
ve hicl e, possib ly lea din g to accide nt or inju ry.
The y ma y also im pair the economy, durability
o r re liability of your veh icle and may vo id the
war ranty of your car.
If y ou n ot s u re th at
y o u can perform a job prope rly and safel y, y ou
s h ould not ri sk try ing to do so.
Serv ice Publications 31

Dear Owner,
This book let co ntains th e warra nties appli cable
to your new Vo lkswagen. Please read these wa r­
ran ties carefully to determ ine your warranty
right s and obl igations.
Yo ur Limit ed New Vehicle Warranty includes
vi rtuall y bump er to bumper coverage for 4
years or
50,000 mil es, w hich ever occurs fir st
and limit ed power train coverage for 5 years or mil es, whichever occ urs fir st. Your ve­
hi cle is also wa rranted aga inst co rro sion p erfo ­
rati on for a period of
12 years irrespe ctive o f
mil eage.
In addition, you r vehi cle is covered by emissions
warrant ies mandated by Federal law . If you are a
resident of California, Massac husetts, Vermont,
or Maine and have purchased a California em is­
sions equipped vehicle, yo u ma y also have right s
u nd er Ca lifornia manda ted e missions warran ­
ties. P lease consu lt thes e warran tie s wheneve r a
repair to your emissio n contro l sys tem is
quired to dete rm ine whether it is covered by
w arranty. Your satisfaction in understanding the
wa rranties tha t ap ply to your Volkswagen is im­
po rtant to us. Any ques tion s co nce rning war­
ranty coverage should be directed to:
Vo lkswagen Customer CARE Ce nter
3499 West Ham lin Roa d
Roc heste r Hills, M I 48309 Tel.: I (800) 822 -8987
If you have a concern or you are not satisfied
wi th the service tha t you receive from you r
dea ler, we sugge st that you discuss it wit h the
Service Mana ger at your dea lers hip . If it is not
reso lved throu gh your dea lers hip , yo u ma y ca ll
or
to the Volkswagen Custome r
conducted through local offices o f the
Better B usiness B ure au . If yo u wish to use this
se rv ice , call the following toll-fre e numbe r:
I (800) 955-5100
Co uncil of Better Busi ness Bureaus, Inc. 420 0 Wilso n Bou leva rd
Ar lington, VA 22203- 1804
Notice of Address Chang e
Not ice of Used Car Purchase
T he
Traffic & Motor Vehicle Safety Ac r
of req uires manufacturer s to be in a posi ­
t ion to co ntact ve hicle owners if a correction of a product defect beco mes nec essary. If yo u
change your address or buy a used Volk swagen,
complete one of the pos tcards in th e midd le of
thi s booklet. You ne ed not use this card if you
purchased you r Volkswagen t hrough an auth o­
rized Volkswagen dea le r.

Table of contents
Limited New Vehicle Warranty . . 2
What is covered . . . . . . . . . . . . . . . . . . . . . . . . . 2
What is not covered . . . . . . . . . . . . . . . . . . . . . 4
Limited Powertrain Warranty . ... 7
What is covered . . . . . . . . . . . . . . . . . . . . . . . . . 7
What is not covered . . . . . . . . . . . . . . . . . . . . .
8
Limited Warranty Against
Corrosion Perforation . . . . . . . . . . . . .
10
What is covered . . . . . . . . . . . . . . . . . . . . . . • . . 10
What is not covered . . . . . . . . . . . . . . . . . . . . . 11
24 Hour Roadside Assistance 13
The Volkswagen 24 Hour Roadside
Assistance program . . . . . . . . . . . . . . . . . . . . . 13
Federal Emission s Warranties . . . 14
General .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Federal Emissions Control System Defect
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Federal Emissions Performance Warranty 16
Booklet 1.2 USA Warranty
California Emissions Warranties . 20
California law requires us to provide you
with the following Emissions Warranty
Statement: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
CALIFORNIA EMISSION CONTROL
WARRANTY STATEMENT . . . . . . . . . . . . . . . . 20
Californ ia Emission s Control System Defect
Warranties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
For 3 yea rs
I 50,0 00 miles . . . . . . . . . . .. . . . 22
Customer CARE . . . . . . . . . . . . . . . . . . . . . 28
Dealer assistance . . . . . . . . . . . . . . . . . . . . . . . . 28
When to notify the manufacturer . . . . . . . . . 28
Repairs not covered by warranty . . . . . . . . . 29
BBB AUTO LINE . . . .. . . . .. . .. . . . ... . 30
BBB AUTO LIN E dispute resolution
services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Service Publications . . . . . . . . . . . . . . . . 3 1
Volkswagen Techn ical Literature Ordering
Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 1
Tire Manufacturers . . . . . . . . . . . . . . . . . 32
List of tire manufacturers for new
Volkswagen vehicles . . . . . . . . . . . . . . . . . . . . . 32
Tabl e of contents

Free-of-charge repair
under thi s warranty are free of charg e.
Your author ize d Volkswagen dea ler w ill repair
Emergency repairs
If an em erge ncy re pair was performed by a no n­
Vo lkswag en serv ice facility , keep a ll rece ipts, re­
pair orde rs, a nd parts removed from your Vo lk­
swagen .
You will be reimbursed if th e repair wo rk was
ne eded and correctly perform ed an d it was im­
possib le or unr easo nable under th e circum-
Bookl et 1.2 USA Warranty
th e defec tive part or re place it with a new or re­genu ine Volkswagen
stan ces 10 tow or drive your Volkswage n the
n ea rest a utho rize d Vo lkswagen dealer.
A
of the ci rcumstances that pr eve nted
you from getting to an au thori zed Volkswagen
deal er, tog ether with th e paid rece ipts, re pa ir or­
ders, and re p laced parts must b e subm itted to
yo ur authori zed Vo lkswagen dea le r in or der to
be consid ere d for re imbursement. •
BBB AUTO LINE dispute resolution
If yo u are not satisfi ed w ith the warrant y service
yo u rec eive, you may wish to fo llow ste p s se t
fo rth => page 30 .
Vo lkswage n of America, Inc., prov id es a media­
ti on and arbitra tion servi ce for the re so lution of
warra nty and ot her product re lat ed disput es.
Thi s service is c alled BBB AUTO LINE
is co n­
du cte d th rough l ocal offi ces of the Bett er Bus i­
n ess Bureau . If yo u wish
to use th is se rvice, yo u
ma y ca ll th e follow ing toll-free numb er:
I (800) 955-5100
We e nco ura ge you 10 u se BBB AUTO LINE b efore
you dec ide seek remedi es in a co urt of law.
In some s tates yo u may be re quir ed to use
BBB AUTO LINE befor e you ca n assert your right s in
a court of law.
The BBB AUTO LINE se rv ice is free of char ge and
p ermit s yo u to pr esent your case w ithout
at­
torn ey. A dditi onal informat ion on AU TO
LI NE can be found => page 30. •
Limit ed New Vehicl e Warranty 3

Booklet 1.2 USA Warranty
What is not covered
Tires
Tires are 110 1 cove re d b y thi s but are
separate ly war ran te d by the ti re manu fac turer.
T o ass ist yo u in ob taini ng re lated Wa rra nty in ­
form ation, a list of tire man ufact ure rs and ad- d
resses is prov ided at the en d of this book le t.
Ver ify with th e tir e m anu fac tur er w hat i s cove re d
un der th eir wa rra nty.
Main tenance services and mechanical adjus tmen ts
Thi s w arrant y does no t c o ver cos t of pa rts
a nd la b or in vo lve d in an y sc hedul ed m ain te­
na nce servi ce.
Th is warra nty does not cover
rep lace ment of
fi lters, oil, l ub rican ts, fluid s, or air co ndi tioner
re fri gera nt ch arge, u nless t heir rep lace men t is a
n ecessary part of warra nty se rvice o n a cove re d
co mp onent. Mec
hani cal adju stment s not associate d wit h a
d efec t in mate ri al or wo rkman ship are no t cov­
e red af te r th e firs t year or 12, 000 m iles, whi ch ­
everocc urs firs t (i.e. headli ght adju stm ent ). Thi s
warranty does no t cove r w hee l a lignm ent or tir e
b ala n ci ng.
Damage or malfunction due to misuse, negligence, alteration,
accident or fire
Thi s warra nty does not cover:
• d am age or malfun cti ons w hic h are th e res ult
of imp roper re pair of the v ehi cle, insta ll at io n of
an y
110 11 Ge nuin e Volksw agen parts that w ill
a lter th e ve hicle performan ce spe cifi cation s
fr om th ose se t by th e ve hicle m anufa ctur er,
modi fications
th e ve hicle (including the e n­
g in e m anage men t sys te m ), accessor ies suc h as
ala rm sys te m s, remo te s tarters, roof racks o r
co mm unicat io ns eq uip me nt, d efec ts or failu res
r es ultin g from the use of new parts not sold o r
a pp roved by Vo lkswage n, o r use d p art s, or th e
r es ult ant d am age to assoc iate d part s or sys te m s;
o r
• d ama ge o r malfunct io ns wh ic h we re ca used
by th e altera tion of th e ve hicl e, in
an y
m ajor or stru ctural alt erat ions s uch as the con ­
v er sio n of the ve hicle to a c on verti ble or the
m odifi catio n of th e ro of to acco mm odate a glass
roo f st ru ctur e o r ot her si m ila r stru ctur al a lt er­
a tions; o r
4 Limited New V ehicle Warranty
• damage or m alfun ctio ns caused by int en ­
ti onal or unint ent io nal misf uelin g, co llision or
m od ifica tions of th e ve hicle , includin g, but not
limi ted
th e in staUatio n of e ngin e m anage­
ment comp onen ts no t a ppro ved b y Vo lksw agen ;
o r
• damage or m alfun cti ons res ulting from the
u se of the ve hicle in co mp etiti ve eve nts or
ca used by acci dent or fi re; o r
• d am age or m alfun cti ons resu lting from con­
t inu ed op era tion of t he ve hicle af te r a w arnin g
li gh t, ga uge rea din g o r oth er w arnin gs indi cate a
me ch ani ca l o r op erat ional p roblem; o r
• d am ag e o r m alfun ctio ns due to su sp ensio n
m odifi cati ons, s u ch as th e in sta lla tio n of af te r­
m arke t spr ings, sh oc k ab so rb ers, or lowe ring
kit s.
T his w arranty does no t co ve r ve hicl es seve re ly
damage d and
I o r decl are d to be a to ta l loss by
a n in sur er o r veh icles s ubsta nti all y re-asse m­
bl ed from or r ep air ed
p an s obta in ed from
an other ve hicle .

Booklet 1.2 USA Warranty
follow reco mm ended
m aint enan ce and u se re quirem ent s as se t forth
in the V olkswa gen Ow ner's Manu al a nd th e
Main te nance Yo ur deale r will den y wa rranty co verage u nless
yo u pr ese nt dea le r p roof in the fo rm o f
Serv ic e or R ep air Ord ers that a ll sc hedul ed
m aint enan ce w as perform ed in a tim ely
a d efe ct in manufactur er's mat erial or
out­
of -pocke t expen ses for sub stitut e tran spo rta­
tion or lod ging
1>.
bird dropping s, s ton es, floo dwat er, wind sto rm s,
tr ee sa p or oth er sim ilar
ff the speedom eter unit replac ed , "S pee d­
om eter Rep lac em ent R ecord" mu st b e fill ed out
b y a n auth ori ze d Vo lkswage n
Thi s wa rranty gives yo u sp eci fic le ga l rig ht s a nd
yo u m ay a lso have oth er rig ht s, w hic h vary fro m
to sra te .
I) So me s tates do allow excl usio n or limitati on of or conseq uential damag e, so li mi­or excl usio n appl y lo you. This war rant y yo u sp ec ific lega l rig hts and you may a lso oth er ri ght s, w hich va ry from sta te.
Limited New V ehicle Warranty 5

Booklet 1.2 USA Warranty
Free -of -charge repair
R epairs under are made free of
c harge. Your auth orized Vo lkswage n dealer will
What is not covered
Maintenance services
T his warranty does not cover the cost of parts
and labor invo lved in any scheduled main te­
nance service. Sched uled maint enan ce serv ices
are desc ribed in your Vo lkswagen Maintenance
13ook le l. repair
defective pa
rt o r r epla ce it wi th a or re manu fac turcd genuine Volkswagen
Thi s wa rranty d oes not cover replacemem of o il, lub rica ms or fluids unless th eir re­
p lac em en t is a nec essary of wa rranty ser­
v ice on a covered
Damage or malfunction due to misuse, negligence, alteration,
accident or fire
This warranty does not cover:
• damage or malfunctions which are the result
of improper repair of the vehicle, insta llation of
any non Genuin e Vo lkswag en parts
will
alter the vehicl e performance specilication s
fr o m tho se set by the vehicle manufa ctur er,
m odilicati ons
the vehicle (includi ng the en ­
g in e management system), accessories su ch as
ala rm syste ms, remote starters, roof racks or
co mmunication s equipmelll, defects or failur es
r es ulling from
use of new part s not sold or
a pp rove d by Volkswage n, or used parts, or the
re sultant damage to as socia ted parts or sys te m s:
• damage or malfunctio n s which were ca use d
by the alteration of the vehicle, in particular any
major or st ru ctu ral al tera1ions su ch as
th e con ­
vers ion of the vehic le
10 a co nve rtib le or t he
modilication of1h e roof10 accom modate a gla ss
roo f s1ru ctur e or o ther sim ila r alt er­
a li ons;
Wear and tear items
Th is wa rran ty does not cove r re pl ace men1 of
a n y powertra in comp on ent s that wear a re­
s ult of no rma l use o r
8 Limited Pow ertrain Warranty
• damage or ma lf u nct ions caused by in1cn -
1i on al o r unint e111i ona l mi sfue ling, collision or
modilications of the vehicl e, including, but not
limit ed t o th e installatio n of eng ine m anage ­
m ent co mpon ent s not approv ed b y Vo lkswagen;
• damage or malfunc tio ns res ult ing from the
u se o f the veh icle in comp etitive events or
cause d by accide111 or fire; or
• damage or malfunctions resulting from con­
tinue d operat ion of th e vehicle
a warning
li g h t, gauge reading or ot her warnings indicate a
m ec hani cal or opera tional problem; or
• damage or ma lfunctions due to s uspens io n
su ch as the ins1aUa1ion of af te r­
m arke t sp rings, s hock absorbe rs, or lowe ring
kits.
This warranty does not cover vehicles severely
dam aged a nd
I or d eclared 10 be a to tal l oss by
an i nsure r or vehicles re- asse m­
b le d from or rep aired wit h parts obta ined from
a noth er used

Booklet 1.2 USA Warranty
Your dealer w ill deny war- ramy
coverage un less you present
the deale r
proo f in th e form of se1vice or r ep air ord ers that
al l sc hedul ed maint en ance was perform ed in a
tim ely
Damage caused by the environment
This warranty does not cover damage caused by
a irb orne indu st rial pollutant s (e.g . ac id rai n),
Other expenses
This warrant y docs not cove r any incid ent al or
c onsequ ential damag e, including lo ss value the vehicl e, lost profits or earnin gs, or o ut-of­
p oc ket ex pense s for substitu te tran sportation
or
bird dro ppin gs, tree sap , sto nes, flood wate r,
w ind storm o r ot her simil ar occ urren ces.
The "Oth er Terms " Presented in Th e Limited
New Vehicl e Warranty Al so to Thi s
Some d o not all ow the exclus ion or limitation of incident al or consequent ia l dam age. so thi s limi ­
tation or ex clu sion may not to yo u.
Limited Powertrain Warranty 9