Safe & Secure:
Feature Description
Automatic Crash
Notification (ACN)
Automatic Crash Notification is initiated in the event
of airbag deployment or rollover. When the feature is
activated the Volkswagen Car-Net Response Center
is notified of your location and contacts your vehicle
to determine the risk of injury and to dispatch help.
Help is dispatched even if the Volkswagen Car-Net
Response Center does not connect to the vehicle's
occupants. Automatic Crash Notification may be
engaged for up to 6 months without activating a trial
or paid subscription.
Manual Emergency
Call
In the case of an emergency, press the • button in
the 3-button module: The Volkswagen Car-Net de-
vice initiates a connection to the Volkswagen Car-
Net Response Center. The location of the vehicle
and customer data for identification is sent at the
same time.
Roadside Assis-
tance
Press the > button in the 3-button module: The
vehicle will connect directly to the Volkswagen
Roadside Assistance Call Center. The vehicle’s lo-
cation is also transmitted in order to more quickly
provide assistance.
Stolen Vehicle Lo-
cation Assistance
For use by law en-
forcement authori-
ties only. See
Terms of Service at
www.vw.com/carnet
for details.
After you have reported your vehicle as stolen to law
enforcement, you may provide the case information
to the Volkswagen Car-Net Response Center. Once
the information has been verified, the VW Car-Net
Customer Specialist will be able to provide law en-
forcement with vehicle location data sent by the VW
Car-Net module.
Family Guardian:
Feature Description