Key VOLKSWAGEN T-ROC 2021 Owner´s Manual

Never leave the vehicle unattended with the engine running, particularly if a gear or driving position
has been selected. The vehicle could move suddenly or something unexpected may happen that may
cause damage, fire and serious injuries.
Never use a start booster. Start boosters could explode and cause the engine to suddenly run at high
revs.

WARNING
Never leave the engine running if you leave the vehicle unattended, particularly if a gear or position
has been selected. The vehicle could move suddenly or something unexpected may happen that may
cause damage, fire or serious injuries.

WARNING
Start boosters could explode or cause the engine to suddenly run at high revs.
Never use a start booster.

NOTICE
The starter and the engine can be damaged if you attempt to start the engine while the vehicle is in
motion or if the engine is started again immediately after it has been switched off.
When the engine is cold, avoid high engine speeds, driving at full throttle and overloading the
engine.
Do not push start or tow start the vehicle. Unburnt fuel could damage the catalytic converter.

NOTICE
If the engine does not start, never use the starter with a gear selected and the vehicle key in the
ignition lock in position ⇒ Fig. 99②  for driving or tow-starting, e.g. when the fuel tank is empty.
This could cause damage to the starter.
Fill up with fuel if necessary ⇒ Fuel types and refuelling  or jump start the vehicle ⇒ Jump starting .
If the engine does not start, seek expert assistance.

Do not warm up the engine by running it while the vehicle is stationary. Instead, pull off as soon as
there is good visibility through the windows. This helps the engine reach operating temperature
faster and reduces emissions.

Components with a high power consumption are switched off temporarily when the engine is
started.

The engine cannot be started with the starter button, for example, if the button cell in the vehicle
key is weak or flat. In this case, use the emergency start function ⇒ No valid vehicle key recognised .

When starting from cold, the engine may be a little noisy for the first few seconds. This is quite
normal, and no cause for concern.

At outside temperatures of less than +5°C (+41°F), fumes may be detected under a vehicle with a
diesel engine if the fuel-powered supplementary heater is switched on.
Switching off the engine
Bring the vehicle to a standstill ⇒ .
Park the vehicle ⇒ Parking .
Vehicles with ignition lock: turn the vehicle key to position ⇒ Fig. 99⓪  in the ignition lock.
Vehicles with a starter button: press the starter button briefly ⇒ Fig. 100 . If the engine cannot
be switched off, carry out the emergency switch-off procedure ⇒ Engine cannot be switched off .
Follow the instructions in the instrument cluster ⇒ Instrument cluster .
Ignition warning
In order to indicate an active ignition when leaving the vehicle, an acoustic warning signal sounds
when opening the driver door and corresponding warning messages appear on the display of the
instrument cluster.
Warning before leaving the vehicle
Vehicles with DSG dual clutch gearbox: if the selector lever is not in position P, an acoustic
warning signal will sound when the driver door is opened and the warning message Please move
selector lever to position P. will be shown on the instrument cluster display. In this way, a warning is
given that the vehicle could potentially roll away. When you leave the vehicle, the electronic parking
brake also switches on to prevent the vehicle rolling away.

WARNING
Never switch off the engine while the vehicle is in motion. This can lead to a loss of vehicle control,
accidents and serious injuries.

The airbags and belt tensioners will not work if the ignition is switched off.
The brake servo will not work when the engine is switched off. More force is required on the brake
pedal to stop the vehicle.
If the vehicle key is removed from the ignition, the steering lock may activate and you will no longer
be able to steer the vehicle.

WARNING
The components of the exhaust system become very hot. This can cause fires and serious injuries.
Never park the vehicle so that parts of the exhaust system can come into contact with any
inflammable material underneath the vehicle, e.g. undergrowth, leaves, dry grass, spilt fuel etc.
Never apply additional underseal or anti-corrosion coatings to the exhaust pipes, catalytic
converters, heat shields or particulate filter.

NOTICE
If the vehicle has been driven at high load for a long period, the engine can overheat when it is
switched off. In order to avoid damage to the engine, allow the engine to run in neutral position for
approximately 2 minutes before switching it off.

After the engine is switched off, the radiator fan in the engine compartment may run on for some
minutes, even if the ignition is switched off or the vehicle key has been removed. The radiator fan
will switch itself off automatically.
Electronic immobiliser
The immobiliser helps to prevent the engine from being started and driven with an unauthorised
vehicle key.
There is a chip in the vehicle key. The immobiliser is automatically deactivated by this when a valid
vehicle key is inserted in the ignition lock.
The electronic immobiliser is automatically activated when the vehicle key is removed from the
ignition lock. In vehicles with Keyless Access, the vehicle key must be outside the vehicle.
The engine can be started only using a Volkswagen Genuine vehicle key with the correct code.
Coded vehicle keys are available from a Volkswagen dealership.

Problem-free operation of the vehicle is guaranteed only with Volkswagen Genuine vehicle keys.
Troubleshooting

Fig. 101 On the right-hand side of the steering column: emergency start function in vehicles with the
keyless locking and starting system Keyless Access.
Fault in engine management system
The indicator lamp lights up yellow.
Fault in the engine management system.
The engine should be checked by a qualified workshop as soon as possible.
Engine speed limited
The indicator lamp lights up yellow.
The engine speed was limited to prevent the engine from overheating.
The engine speed is shown on the instrument cluster display.
The engine speed limitation will be cancelled again in the following cases:
Engine is no longer in a critical temperature range.
Foot is taken off the accelerator.
together with engine speed limitation due to fault in the engine management system
The indicator lamps light up yellow.
Engine speed limitation is activated due to a fault in the engine management system.
Make sure that the displayed engine speed is not exceeded.
The engine should be checked by a qualified workshop as soon as possible.
Glow plug system/engine management system
Vehicles with diesel engine:
The indicator lamp lights up yellow.
When the diesel engine is being pre-heated, the indicator lamp lights up in the instrument cluster for
a few seconds.

The indicator lamp flashes yellow.
There is a fault in the engine management system.
The engine should be checked by a qualified workshop as soon as possible.
Vehicle key cannot be removed from the ignition lock
An unauthorised vehicle key has been inserted in the ignition lock.
Remove the vehicle key as follows:
Vehicles with DSG dual clutch gearbox
Press the lock button in the selector lever and release.
Remove the vehicle key from the ignition lock.
Vehicles with a manual gearbox
Remove the vehicle key from the ignition lock.
No valid vehicle key recognised
A corresponding display will appear in the instrument cluster.
If the button cell in the vehicle key is weak or discharged, it is possible that the vehicle key will not
be recognised.
In this case, you will need to perform an emergency start:
Depress and hold the brake pedal.
Hold the vehicle key to the right of the steering column trim directly after pressing the starter button
⇒ Fig. 101 .
The ignition is switched on automatically, and in some cases the engine is started.
Engine cannot be switched off
The engine cannot be switched off by briefly pressing the starter button.
In this case it is necessary to perform an emergency switch-off procedure:
Press the starter button twice within a few seconds or press and hold once.
The engine will switch off automatically ⇒ .
Engine cannot be started
A corresponding message will be displayed in the instrument cluster if an unauthorised vehicle key is
used or there is a system fault.
Use an authorised vehicle key.
If the problem persists, seek expert assistance.

The downhill speed control cannot hold the vehicle on the gradient in all situations or brake it
sufficiently on all slopes going downhill (e.g. if the ground is slippery or icy).

WARNING
Always be prepared to brake the vehicle. Accidents and injuries could occur if you are not prepared
to brake.
The downhill speed control is only a support function and may not be able to brake the vehicle
sufficiently in all situations when driving downhill.
The vehicle may become faster despite the downhill speed control being in operation.
Steering
Information on steering
The steering should be locked every time you leave the vehicle to make it more difficult for the
vehicle to be stolen.
The steering
The power steering is not hydraulic, but is an electromechanical system. The advantage of this
steering system is that no hydraulic hoses, hydraulic oil, pumps, filter or other parts are required.
The electromechanical system reduces fuel consumption. A hydraulic system requires constant oil
pressure in the system, whereas an electromechanical steering system only needs an energy supply
while steering.
In vehicles with driving profile selection, the selected driving profile can affect the behaviour of the
power steering ⇒ Driving profile selection and 4MOTION Active Control .
Electronic steering column lock in vehicles with a starter button
The steering column will be locked if the driver door is opened when the ignition is switched off. For
this, the vehicle should be stationary and, if necessary, the gear selector lever should be in position
P.
If the ignition is not switched off until after the driver door is opened, the electronic steering column
will only be locked when the vehicle is locked using the sensor in the door handle or the vehicle key.
Mechanical steering column lock (steering lock) in vehicles with an ignition lock
The steering column is locked if the vehicle key is removed from the ignition lock when the vehicle is
stationary. Turn the steering wheel slightly until the steering lock audibly engages.
Insert the vehicle key into the ignition lock to unlock the steering lock. Turn the steering wheel
slightly to relieve the load on the steering lock mechanism. Hold the steering wheel in this position
and turn the ignition on.
Electromechanical steering

The steering assistance provided by the electromechanical steering system automatically adjusts to
the vehicle speed, steering wheel torque and steering wheel angle. The electromechanical steering
functions only when the engine is running.
You will need considerably more strength than normal to steer the vehicle if the power steering is
reduced or has failed completely.
Counter steering assistance
Counter steering assistance provides the driver with steering assistance in critical driving situations.
Additional steering forces assist the driver when counter steering ⇒ .
Progressive steering
Depending on the vehicle equipment level, progressive steering can adjust the steering response in a
driving situation. Progressive steering functions only when the engine is running.
In urban traffic, less steering input is required when parking, manoeuvring, or turning sharply.
When driving on country roads or on the motorway, the progressive steering provides a more
sporty, direct steering response, and a dynamic feel.

WARNING
If the power steering is not working, the steering wheel is difficult to turn, which makes it difficult to
steer the vehicle.
Depending on the vehicle equipment level, the power steering functions only when the engine is
running.
Never allow the vehicle to roll if the engine is switched off.
Never remove the vehicle key from the ignition if the vehicle is in motion. The steering column lock
may be activated and it will no longer be possible to steer the vehicle.

WARNING
In conjunction with the ESC, counter steering assistance provides the driver with assistance when
steering in critical driving situations. The driver must steer the vehicle at all times. Counter steering
assistance does not steer the vehicle.

NOTICE
When the vehicle is towed, the ignition must be switched on to prevent the steering wheel from
locking, and so that the turn signals, horn, wipers and window washer system can be used.
Troubleshooting
Steering requires increased force

Fig. 111 In the lower section of the centre console: control for the 4MOTION Active Control in
vehicles with all-wheel drive.
First read and observe the introductoryinformation and safety warnings⇒Introduction 
Key to ⇒ Fig. 111 :
MODE button: select onroad driving profiles and open menu in the Infotainment system.
Snow driving profile.
Onroad driving profile.
Offroad driving profile.
Offroad Individual driving profile.
Selecting a driving profile
Switch on the ignition.
Front-wheel drive: press the driving profile selection button ⇒ Fig. 110 .
All-wheel drive: turn the control for 4MOTION Active Control until the LED next to the desired
driving profile lights up ⇒ Fig. 111 .
Front-wheel drive: to change driving profiles, press the driving profile selection button
⇒ Fig. 110  again or touch the function button of the desired driving profile in the Infotainment
system.
All-wheel drive: to switch the onroad driving profiles, press the MODE button or touch an
onroad driving profile in the Infotainment system.
Touch the function button in the Infotainment system to display additional information about the
active driving profile.
Vehicles with front-wheel drive: if the Normal driving profile is selected, the LED in the driving
profile selection button will remain switched off.

When the ignition is switched off, the set driving profile and the individual settings will remain
selected.
Vehicles with all-wheel drive: if the Snow, Offroad or Offroad Individual driving profile was
selected last, the onroad driving profile that was last active will be activated after the ignition has
been switched off for a long period.
Vehicles without starter button: as soon as the vehicle key is removed from the ignition lock.
Vehicles with starter button: as soon as the driver door is opened when the ignition is switched
off.
Sport functions: select Sport driving profile again.
OR: tap the selector lever of the DSG® dual clutch gearbox backwards to the position S⇒ DSG® dual
clutch gearbox .
Eco functions: select Eco driving profile again.
Characteristics of the driving profiles
Snow: the Snow driving profile makes it easier to control the throttle on icy or snowy roads. It is not
possible to select the S position in the Snow driving profile.
Onroad: under Onroad, you can choose between Eco, Comfort, Normal, Sport and Individual driving
profiles.
Offroad: the Offroad driving profile makes it easier to control the throttle when driving offroad. The
engine brake is always available and gearshifts can be prevented in critical situations. Hill Start Assist
and Hill Descent Control are active in the Offroad driving profile. It is not possible to select the S
position in the Offroad driving profile. When the driving profile is active, the instrument cluster
displays the symbol .
Offroad Individual: enhanced version of the offroad driving profile that can be adapted to the
driver's needs ⇒ Individually adapting a driving profile . When the driving profile is active, the
instrument cluster displays the symbol .
Eco: switches the vehicle into economical mode and helps the driver to drive the vehicle in a fuel-
efficient manner. Depending on the vehicle equipment level, coasting mode is available in the Eco
driving profile.
Comfort: the driving profile creates a comfort-oriented vehicle setup and is suited to poor roads or
long motorway journeys, for example.
Normal: the driving profile has a balanced setup, e.g. for everyday use.
Sport: this setting gives the driver a sporty driving feeling.

Take all vehicle keys with you when you leave the vehicle.
Lock the vehicle.
Additional points to note on uphill and downhill gradients
Before switching off the engine, turn the steering wheel so that the front wheels will roll against the
kerb if the parked vehicle starts to move.
When facing downhill, turn the wheels so that they face the kerb.
When facing uphill, turn the wheels so that they face the centre of the road.

WARNING
The components of the exhaust system become very hot. This can cause fires and serious injuries.
Never park the vehicle where parts of the exhaust system can come into contact with inflammable
material underneath the vehicle, e.g. undergrowth, leaves, dry grass, spilt fuel, oil etc.

WARNING
The vehicle may roll away if you leave and park the vehicle incorrectly. This can cause accidents and
serious injuries.
Ensure that the electronic parking brake is switched on before you leave the vehicle and the
indicator lamp in the instrument cluster lights up red after you switch off the ignition.
Never remove the vehicle key from the ignition if the vehicle is in motion. The steering lock may be
activated and you will no longer be able to steer or control the vehicle.
Never leave children or people requiring assistance alone in the vehicle. They could switch off the
electronic parking brake, or move the selector lever or gearshift lever, and thus set the vehicle in
motion.
Always take all vehicle keys with you every time you leave the vehicle. The engine can be started and
electrical equipment such as the window controls can be operated. This can cause serious injury.
Never leave children or people requiring assistance alone in the vehicle. They could become trapped
in the vehicle in an emergency and may not be able to get themselves to safety. For example, locked
vehicles may be subjected to very high or very low temperatures depending on the season. This can
cause serious injuries and illness or fatalities, especially in the case of small children.

NOTICE
Objects that protrude from the ground can damage the bumper and other components when
parking the vehicle or driving out of a parking space. Always take care when driving into parking
spaces with high kerbs or fixed boundaries. Stop before the wheels touch the fixed boundaries or
kerbs.