VOLKSWAGEN T-ROC 2021 Owner´s Manual

There is a risk of injury if a front-facing child seat is on the front passenger seat.
Move the front passenger seat as far back as possible and adjust to its highest position to create the
largest possible distance between the child seat and the front passenger front airbag.
Move the backrest to the upright position.
Adjust the seat belt height adjuster to the highest position.
Use only child seats that have been approved by the child seat manufacturer for use on a front
passenger seat with front and side airbags.

WARNING
To help avoid injuries caused by inflation of a curtain airbag or side airbag:
Ensure that no children are seated within the airbag deployment zones ⇒ Airbag system .
Do not place any objects in the side airbag deployment zones.
Securing systems
First read and observe the introductoryinformation and safety warnings⇒Introduction 
Different countries use different securing systems for safely fitting child seats in the vehicle.
Overview of securing systems
ISOFIX: ISOFIX is a standardised securing system for fitting child seats in the vehicle quickly and
safely. The ISOFIX attachment system creates a rigid connection between the child seat and the
vehicle body.
Compatible child seats have two rigid attachment arms that engage in ISOFIX attachment points at
the bottom of the backrest (on the outer rear seats). The ISOFIX securing system as described here is
specific to Europe ⇒ Securing a child seat with ISOFIX . An upper strap (top tether) and/or support
foot may sometimes have to be used in addition to the ISOFIX anchor points described above.
Three-point automatic seat belt. It is preferable to secure child seats using the ISOFIX system, if
available, rather than with a three-point automatic seat belt ⇒ Securing child seats with a seat belt .
Additional securing points:
Recommended child seat securing systems
Volkswagen recommends that child seats are secured as follows:
Infant carrier or rear-facing child seat: ISOFIX and support foot.
Front-facing child seat: ISOFIX and top tether and possibly also support foot.

WARNING

Incorrect use of the support foot can cause severe or fatal injuries.
Ensure that the support foot is always correctly and safely installed.
Securing a child seat with ISOFIX

Fig. 46 Markings identifying the ISOFIX anchor points for child seats.

Fig. 47 Illustration: fitting an ISOFIX child seat with attachment arms.
First read and observe the introductoryinformation and safety warnings⇒Introduction 
Overview of child seat installation with ISOFIX and i-Size
The table below shows the options for securing ISOFIX or i-Size child seats to the ISOFIX anchor
points at the various possible seats in the vehicle.
Group Size class Front passenger seat Outer rear seats Centre rear seat
Group 0: up to 10 kg E X IL-SU X
Group 0+: up to 13 kg E X IL-SU X
D X X
C X X
Group 1: 9 to 18 kg D X IL-SU, IUF X

Group Size class Front passenger seat Outer rear seats Centre rear seat
C X X
B X X
B1 X X
A X X
Group 2: 15 to 25 kg – X IL-SU X
Group 3: 22 to 36 kg – X IL-SU X
i-Size child restraint system – X i-U X
Size class: the size class shown corresponds to the permissible weight range of the child using the
seat. The size class is indicated on the ECE approval label for child seats with universal or semi-
universal approval. The size class label is affixed to the child seat.
X: seat not suitable for securing an ISOFIX or i-Size child seat in this group.
IL-SU: seat suitable for installing an ISOFIX child seat with "semi-universal" approval. Refer to the
vehicle list supplied by the child seat manufacturer.
IUF: seat suitable for installing an ISOFIX child seat with "universal" approval.
i-U: seat suitable for installing a front-facing or rear-facing i-Size child seat with "universal" approval.
i-UF: seat suitable for installing a front-facing i-Size child seat with "universal" approval.
Installing child seats with ISOFIX/i-Size
Observe and follow the instructions ⇒ Fitting and using child seats .
Pull on both sides of the child seat to check whether the seat has clicked properly into place.
Securing child seats with a seat belt
First read and observe the introductoryinformation and safety warnings⇒Introduction 
If you want to fit a child seat from the "universal" (u) approval category in your vehicle, you must
first ensure that it is approved for the seat position in question. Important information is given on
the orange ECE approval label on the child seat. Installation options are shown in the table below.
Securing a child seat with a seat belt
Observe and follow the instructions ⇒ Fitting and using child seats .
Fasten the seat belt and guide it through the child seat as described in the child seat manufacturer's
instructions.
Ensure that the seat belt is not twisted.

Insert the latch plate into the buckle for the appropriate seat and push it down until it audible locks
into place.
In an emergency
Making you and your vehicle safe
Observe any legislation concerning the safety of a broken-down vehicle. For example, many
countries stipulate that you have to switch on the hazard warning lights and wear a high-visibility
waistcoat ⇒ Equipment for an emergency .
Checklist
To ensure your own safety and that of your passengers, carry out the following actions in the
specified order ⇒ :

Stop the vehicle at a safe distance away from moving traffic and on a suitable surface .

Switch on the hazard warning lights using the button Centre console.

Switch on the electronic parking brake Electronic parking brake.

Select the neutral position Manual gearbox: selecting a gear or move the selector lever to P position
DSG® dual clutch gearbox.

Stop the engine and remove the key from the ignition Starting and stopping the engine.

Ensure that all occupants exit the vehicle and go straight to a safe place away from moving traffic,
e.g. behind the safety barrier. Heed the country-specific regulations concerning high-visibility
waistcoats.

Take all vehicle keys with you when you leave the vehicle.

Set up the warning triangle to draw the attention of other road users to your vehicle.

Allow the engine to cool down and, if necessary, seek expert assistance.

When the hazard warning lights are switched on, for example if you are being towed, you can still
indicate a change in direction or lane change by operating the turn signal. The hazard warning lights
will be interrupted temporarily.
Switch on the hazard warning lights, e.g. in the following situations:
When traffic ahead suddenly starts moving more slowly or you reach the tail end of a traffic jam to
warn vehicles behind you.
There is an emergency situation.
The vehicle has broken down.
When tow-starting or towing.
Always follow local regulations on the use of the hazard warning lights.
If the hazard warning lights are not working, you must use an alternative method of drawing
attention to the broken-down vehicle. This method must comply with traffic legislation.

WARNING
Any broken-down vehicle poses a high accident risk for the vehicle occupants and for other road
users.
Stop the vehicle as soon as possible and when safe to do so.
Park the vehicle at a safe distance from moving traffic.
Switch on the hazard warning lights.
Never leave other persons alone in the vehicle, particularly children or people requiring assistance.
This applies in particular when the doors are locked. People locked in the vehicle may be subjected
to very high or very low temperatures.

WARNING
Ignoring any of the items on this important safety checklist can lead to accidents and severe injuries.
Always follow the instructions in the checklist and observe the general safety procedures.

WARNING
The components of the exhaust system become very hot. This can cause fires and serious injuries.
Park the vehicle so that no part of the exhaust system can come into contact with any inflammable
material underneath the vehicle, e.g. dry grass, fuel.

NOTICE
When pushing the vehicle by hand, do not press on the tail light clusters, the rear spoiler or large
panels. This could damage the vehicle and the rear spoiler could become detached.

The 12-volt vehicle battery will discharge if the hazard warning lights are left on over a long period of
time – even when the ignition is switched off.

Depending on the vehicle equipment, the brake lights flash rapidly if you brake sharply or initiate full
braking at a speed of more than 80 km/h (50 mph). This is a particularly effective way of attracting
the attention of vehicles behind you. If you then continue to brake, the hazard warning lights will be
switched on automatically at speeds under approximately 10 km/h (6 mph). Once you start to
accelerate, the hazard warning lights will switch off again automatically.
Equipment for an emergency

Fig. 48 In the boot lid: holder for the warning triangle.
First-aid kit
Depending on the equipment, the first-aid kit may be located in a stowage compartment or holder in
the luggage compartment, under the luggage compartment floor or in the vehicle interior.
The first-aid kit must comply with legal requirements. Please note the expiry date of the contents.
After use, replace any of the contents as necessary and then stow the first-aid kit away again safely.
Warning triangle
Depending on the equipment, the warning triangle may be located in the boot lid. When the boot lid
is open, turn the lock of the holder ⇒ Fig. 48  by 90° anticlockwise in the direction of the arrow, open
the holder and remove the warning triangle.
The warning triangle must comply with legal requirements.
After use, return the warning triangle to its holder and lock it into place.
High-visibility waistcoat

Depending on the vehicle equipment, the high-visibility waistcoat may be located in a stowage
compartment in the front door trim or in the stowage compartment on the front passenger side
⇒ Driver door , ⇒ Front passenger side .
The high-visibility waistcoat must comply with legal requirements.
Fire extinguisher
Depending on the equipment, a fire extinguisher may be located in a holder in the footwell under
the front passenger seat.
The fire extinguisher must meet legal requirements, be ready for use at all times and be checked on
a regular basis (see inspection seal on the fire extinguisher).

WARNING
In the event of a sudden driving or braking manoeuvre or accident, loose objects could be flung
though the vehicle and cause severe injuries.
Always secure the first-aid kit, warning triangle and fire extinguisher safely in the holders in the
vehicle.
Stow the high-visibility waistcoat in the stowage compartments so that it can be easily accessed.
Information call, breakdown call and emergency call service

Fig. 49 In the roof console: control for voice services.
With some equipment levels, a control may be installed in the roof console. Pressing the buttons ,
and ⇒ Fig. 49  enables you to access the following voice services: information call,
breakdown call and emergency call service.
The required connection is established by a factory-fitted control unit. A connection to a telephone
call centre will be established when you initiate one of the voice services.
Indicator lamp
The control is equipped with an indicator lamp ⇒ Fig. 49  (arrow). This displays the following
statuses:
Off: all voice services are deactivated.
Flashing red for approx. 20 seconds after the ignition is switched on: at least one voice service is
disabled.

Lit up red: system error. Voice service availability is restricted. Volkswagen recommends consulting a
specialist workshop.
Lit up green: voice services are available. System is OK.
Flashing green: active connection to a voice service.
Information call
The information call enables you to call the Volkswagen AG hotline.
The information call function is available only in some sales regions.
The telephone call centre communicates in the language registered for the vehicle in Car-Net.
Breakdown call
The breakdown call allows you to seek professional assistance should your vehicle break down.
Some vehicle data, e.g. the current location, are transmitted parallel to the voice call.
The telephone call centre communicates in the language registered for the vehicle in Car-Net.
Emergency call service
If an emergency call is placed manually, or automatically after an accident where an airbag was
triggered, data relevant for the emergency call, e.g. the current vehicle location, will be transmitted
automatically ⇒ Customer information .
The telephone call centre communicates in the language set up in the vehicle's Infotainment system.
English is used if this language is not available at the location of the emergency.
Back-up to 112 emergency number
In some cases, the emergency call service may be restricted or unavailable so the general emergency
call number 112 will be used to conduct an emergency call. In this case, only a voice-based
connection is established. No data will be transmitted, e.g. regarding the vehicle or its location.
The following circumstances may restrict access to the emergency call service and lead to the call
being forwarded to the 112 emergency number:
Your current emergency call location is in an area with no or insufficient mobile communications and
GPS reception. This can also include tunnels, streets with tall buildings, garages, underpasses,
mountains and valleys.
You are in an area with sufficient mobile communications and GPS reception but the
telecommunications provider's mobile network is not available.
The emergency call service is prohibited by law in some countries.
There is no valid licence for using the emergency call service.
The components in the vehicle required for the emergency call service are damaged or do not have a
sufficient power supply.

Please also observe the other information on Volkswagen Car-Net ⇒ Mobile online services .
Opening and closing
Vehicle key
Functions of the vehicle key

Fig. 50 Vehicle key.
Key to ⇒ Fig. 50 :
Central locking button: unlock the vehicle.
Unlock the boot lid separately.
Central locking button: lock the vehicle.
Fold the key bit in and out.
Indicator lamp: flashes when button is pressed.
Unlocking or locking the vehicle from outside
To unlock: press the button.
To lock: press the button.
Press the or button ⇒ Opening and closing the boot lid . The boot lid is unlocked.
Unlocking: all turn signals flash twice.
Locking: all turn signals flash once.

WARNING
Improper or unsupervised use of the vehicle keys can cause accidents or serious injuries.
Always take all vehicle keys with you every time you leave the vehicle. Otherwise, children or
unauthorised persons could lock the doors and the boot lid, start the engine or switch on the
ignition and operate electrical equipment, such as the electric windows.

Never leave children or people requiring assistance alone in the vehicle. They could become trapped
in the vehicle in an emergency and may not be able to get themselves to safety. For example, locked
vehicles may be subjected to very high or very low temperatures depending on the season. This can
cause serious injuries and illness or fatalities, especially in the case of small children.
Never switch off the ignition while the vehicle is in motion. The steering column lock or steering lock
mechanism may be activated and you will no longer be able to steer the vehicle.

NOTICE
Every electric vehicle key contains electronic components. Protect the key from damage, moisture
and excessive vibration.
Replacing the button cell

Fig. 51 Vehicle key: replacing the button cell.
Key to ⇒ Fig. 51 :
Cover.
Button cell.
Volkswagen recommends having the button cell changed at a Volkswagen dealership or by a
qualified workshop ⇒ .
Fold out the key bit.
Lever off the cover ⇒ Fig. 51① ⇒ .
Lever the button cell out of the battery compartment ⇒ Fig. 51② .
Press the new button cell into the battery compartment ⇒ .
Press the cover onto the housing ⇒ Fig. 51① .

DANGER
Swallowing batteries with a diameter of 20 mm or other button cells can result in serious or even
fatal injuries within a very short period of time.