Acura TLX 2017 Navigation Manual

290
Troubleshooting
Error Messages
Navigation System
Error MessageSolution
The display temperature is too high. For protection,
the system will shut off until the display cools down.This message appears briefly when the display temperature is too high. The
navigation system turns off until the disp lay cools down. The system turns back on
automatically when the display cools down.
The navigation system temperature is too low. For
protection, the system will shut off until the it
warms up.The navigation system has difficulty r eading the HDD when the temperature is
below approximately -22°F (-30°C). The navigation system starts up automatically
when the display warms up.
The navigation system atmospheric pressure is too
low. For protection, the system will shut off until the
pressure returns to safe levels.The HDD is inoperable due to low atmosphe ric pressure. Move your vehicle to the
place where the atmosphe ric pressure is high.
The navigation system temperature is too high. For
protection, the system will shut off until it cools
down.The navigation system has difficulty r eading the HDD when the temperature is
high. The navigation system starts up automatically when the system cools down.
HDD access error. Please consult your dealer.Writing of the data to the HDD failed wi th a cause other than low temperature,
high temperature, and low atmospheric pres sure. After a short wait, try to operate
the system again. If this does not solv e the problem, consult with the dealer.
HDD access error. The system will reset and attempt
to correct the problem.
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uuError Messages uCD Player
Troubleshooting
CD Player
If a disc error occurs, you may see the following error messages.
Error MessageCauseSolution
Unplayable FileTrack/file format not supported●Current track/file will be skippe d. The next supported track/file
plays automatically.
Bad Disc
Please Check Owner’s Manual
Push EjectMechanical error●Press the (eject) button and re move the disc, and check that
the error message is cleared.
Mecha Error●Check that the disc is not damaged or deformed, and insert the
disc again.
2 Protecting CDs P. 177
Bad Disc
Please Check Owner’s ManualServo error●If the error message reappears, press the (eject) button, and
pull out the disc.
●Insert a different disc.
If the new disc plays, there is a problem with the first disc.
●If the error message repeats, or the disc cannot be removed,
contact a dealer.
Do not try to force the disc out of the player.
Check DiscDisc error●Check that the disc is not damaged or deformed.
2Protecting CDs P. 177
Heat ErrorHigh temperature●Turn the audio system off and allo w the player to cool down until
the error message is cleared.
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uuError Messages uHard Disc Driv e (HDD) Audio
Troubleshooting
Hard Disc Drive (HDD) Audio
If an error occurs while playing the Hard Disc Drive (HDD) Audio, you may see the
following error messages. If you cannot clear the error message, contact a dealer.
Error MessageCause
HDD access error.
Please consult your dealer.—
The navigation system temperature is too high. For
protection, the system will shut off until it cools
down.Turn the audio system off and allow the player to cool down until the error
message is cleared.
The navigation system temperature is too low. For
protection, the system will shut off until it warms
up.The navigation system has difficulty r eading the HDD when the temperature is
below approximately -22°F (-30°C). The navigation system starts up automatically
when the display warms up.
Unplayable FileAppears when a file format not supported. Current track will be skipped. The next
supported track plays automatically.
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uuError Messages uiPod/USB Flash Drive
Troubleshooting
iPod/USB Flash Drive
If an error occurs while playing an iPod or USB flash drive, you may see the following
error messages. If you cannot clear the error message, contact a dealer.
Error MessageCause
USB ErrorAppears when there is a problem with th e audio system. Check if the device is
compatible with the audio system.
Incompatible USB Device
Please Check Owner’s ManualAppears when an incompatible device is connected. Disconnect the device. Then
turn the audio system off, and turn it on again. Do not reconnect the device that
caused the error.
Unsupported VersionAppears when an unsupported iPod is connected. If it appears when a supported
iPod is connected, update the iP od software to the newer version.
Appears when the system does not acknowledge the iPod. Reconnect the iPod.
Connect Retry
Unplayable FileAppears when the files in the USB flash drive are DRM or an unsupported format.
This error message appears for about 3 seconds, then plays the next song.
No Data
Appears when the iPod is empty.
Appears when the USB flash drive is em pty or there are no MP3, WMA, or AAC
files in the USB flash drive.
Check that compatible files are stored on the device.
UnsupportedAppears when an unsupported device is connected. If it appears when a
supported device is connected, reconnect the device.
iPod
USB flash drive
iPod and USB flash drive
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uuError Messages uPandora ®
Troubleshooting
Pandora ®
If an error occurs while playing Pandora ®, you may see the following error messages.
If you cannot clear the error message, contact a dealer.
Error MessageCauseSolution
Incompatible USB Device
Please Check Owner’s ManualAppears when an incompatible device is
connected.Disconnect the device. Then turn the
audio system off, and turn it again. Do
not reconnect the device that caused
the error.
There is no station list in the device.
Please add the station list to your device.
No stations have been created.
Please create a station on the device.
Appears when there is no station list on
the device.Use the device to create a station.
Music licenses force us to limit the number of tracks
you may skip each hour.Appears when you try to skip a song or
select Dislike over the predetermined
number of times in an hour.Try again later.
Unable to save rating.
Unable to save bookmark.Appears when the commanded
operation is failed.Try again later.
No dataAppears when no data is available with
Pandora ® activated.Reboot the app and reconnect the
device.
UnsupportedAppears when Pandora ® version is not
supported.Update Pandora ® to the latest version.
PANDORA App version is not supported.
PANDORA system maintenanceAppears when the Pandora ® server is in
maintenance.Try again later.
U.S. models
Navigation Screen
On Demand Multi-Use DisplayTM
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uuError Messages uPandora ®
Troubleshooting
Cannot connect to PANDORA.
When stopped, check your mobile device.The Pandora® app failed to start
because of the following device errors:
●The display on your smartphone is
turned off.
●Your smartphone is locked.●The home screen or the app screen
(music screen) is not displayed on
your smartphone.
●The track is not played on your
smartphone even after 30 seconds
have passed.
●The Pandora ® app is not installed in
your device, or the Pandora ® version
is not supported.
●Turn the phone screen on, and make
sure it is unlocked.
●The Pandora® version is not
supported. Update to the latest
version.When not driving, pleas e see mobile device.
The Pandora® app in your smartphone is
not compatible with the app launcher
system.Download the most recent version of
the Pandora® app.
The required app is not installed.Download the HondaLink app from
www.hondalink.com .
The maximum number of stations that can be
created is 100. To create more, please delete one or
more previously created stations.Appears when the number of created
stations reaches the limitation.Delete the unneeded stations from the
Station List.
Unable to create new station.
Please try again.Appears when you try to create a new
station.Try again later.
Error MessageCauseSolution
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uuError Messages uPandora ®
Troubleshooting
Unable to play PANDORA.
Please try again later.Appears when you try to play
PANDORA.Try again later.
Unable to play PANDORA.
Music licensing restricts play in this area.Try again later.
Unable to play PANDORA.
When stopped, log-in to PANDORA.Log in to the PANDORA sever.
This PANDORA station is currently not available.
Please select another station.Appears when the station you selected
is not currently available.Select another station.
Error MessageCauseSolution
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uuError Messages uAhaTM Radio
Troubleshooting
AhaTM Radio
If an error occurs while playing AhaTM Radio, you may see the following error
messages.
If you cannot clear the error message, contact a dealer.
Error MessageCause
Cannot connect to AcuraLink.
When stopped, check your mobile device.Appears when the AhaTM app is not activated. Check your device.
Incompatible USB Device
Please Check Owner’s ManualAppears when an incompatible device is connected. Disconnect the device. Then
turn the audio system off, and turn it on again. Do not reconnect the device that
caused the error.
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Reference Information
System Initialization..............................300
Entering the Security Code ....................300
Acquiring GPS Information ....................300
Startup Confirmation Screen .................301
Map Matching ......................................301
System Limitations ................................302
GPS System...........................................302
Address Calculation ..............................302
Database ..............................................302
Client Assistance ....................................304
Resolving Problems ...............................304
Acura Client Relations Contact Information ... 304
Visiting Your Dealer ..............................304
Map Coverage ......................................305 Obtaining a Navigation Update ............ 305
Traffic Information ............................... 306
Operation in Alaska, Hawaii, Canada, Puerto
Rico, and Mexico ...................................... 306
Legal Information ................................. 307
Copyrights ........................................... 307
User Agreements ................................. 307
As required by the FCC ........................ 312
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