phone ALFA ROMEO STELVIO 2023 User Guide

IN CASE OF EMERGENCY

184

To Use SOS Emergency Call
Push and hold the SOS Emergency Call button for
a few seconds. The LED, located next to the SOS
button, will blink once and then stay on indicating
a call has been placed.

NOTE:
If the SOS Emergency Call button is accidentally
pushed, there is a 10 second delay before the call
is placed. The system will issue a verbal alert that
a call is about to be made. To cancel the call
connection, push the SOS Emergency Call button
again.
Once a connection between the vehicle and an
emergency service operator is made, the SOS
Emergency Call system will transmit the following
important vehicle information to the operator:
Indication that the occupant placed an
SOS Emergency Call.
The Vehicle Identification Number (VIN).
The last known GPS coordinates of the vehicle.
You will then be able to speak with the emergency
service operator to determine if additional help is
needed.
The SOS Emergency Call has priority over other
audio sources, which will be muted. If you have a
phone connected via Bluetooth®, it is discon -
nected and reconnected at the end of the SOS
Emergency Call. Voice prompts will guide you
during the SOS Emergency Call. If a connection is
made between an emergency service operator
and your vehicle, emergency service operators
may record conversations and sounds within your vehicle once a connection is made, and by using
the service you consent to having this information
shared.

NOTE:
If you have not subscribed to the SOS service or if
the service is not available or has expired, the
Connect system will display a dedicated screen
when the button is pressed informing you to
contact the national emergency number 9-1-1
(the respective graphic button will be displayed to
make the call if you have connected your mobile
phone via Bluetooth® The call to the national
emergency number 9-1-1 will be made via the
mobile phone by pressing red graphic button
shown on the Connect system display.
SOS Screen Message
SOS Emergency Call System Limitations
When the ignition switches to the RUN position,
the Emergency Call system runs a routine check.
During this check, a red indicator will illuminate
for about three seconds. This signal must not be
confused with a fault warning. In the event of a
malfunction, the red indicator would remain on. If the SOS Emergency Call system detects a
malfunction, any of the following may occur at the
time the malfunction is detected:
NOTE:
The SOS Call function may not be available for the
first minute after the vehicle is started
The LED next to the SOS button will be contin
-
uously illuminated red.
The Emergency Call system is powered by its
own non-rechargeable battery to ensure
operation, even when the vehicle battery is
discharged or disconnected. When system
battery is discharged, the instrument cluster
display will show a special message, different
than other messages referring to other types
of faults. In this case, the system works only if
powered by the vehicle’s battery.
The instrument cluster will display a message
alerting you to contact the Service Network
along with a failure warning light.
Even if the SOS Emergency Call system is fully
functional, external or uncontrolled factors may
prevent or stop SOS Emergency Call operation.
These include, but are not limited to, the following
factors:
The ignition is in OFF position.
The vehicle’s electrical systems are not intact.
The SOS Emergency Call system software and/
or hardware is damaged during a vehicle
collision.
There are network problems that could limit or
impair service operation (e.g., error by
operator, busy network, bad weather, etc.).
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195

Cable Disconnection
1. Disconnect the negative (-) end of the jumper
cable from the remote negative (-) post of the
vehicle with the discharged battery.
2. Disconnect the opposite end of the negative (-) jumper cable from the negative (-) post of
the booster battery.
3. Disconnect the positive (+) end of the jumper
cable from the positive (+) post of the booster
battery.

4. Disconnect the opposite end of the positive (+)
jumper cable from the remote positive (+) post
of the vehicle with the discharged battery, and
reinstall the protective cap.

If frequent jump starting is required to start your
vehicle, you should have the battery and charging
system inspected at an authorized dealer.
BUMP STARTING
Never jump start the engine by pushing, towing or
coasting downhill.

NOTE:
You cannot start a vehicle with an automatic
transmission by pushing it.
ENGINE OVERHEATING
If your vehicle is overheating, it will need to be
serviced at an authorized dealer.
Engine overheating may occur in situations such
as (but not limited to) extreme environmental
temperatures or frequent engine stops/starts.
If the engine becomes overheated, the Engine
Temperature Warning Light in the instrument
cluster will illuminate along with a dedicated
message

Ú
page 80.
In any of the following situations, you can reduce
the potential for overheating by taking the
appropriate action.
On the highways — slow down.
In city traffic — while stopped, place the
transmission in NEUTRAL, but do not increase
engine idle speed.

NOTE:
There are steps that you can take to slow down an
impending overheat condition:
If your Air Conditioner (A/C) is on, turn it off.
The A/C system adds heat to the engine
cooling system and turning the A/C off can
help remove this heat.
You can also turn the temperature control to
maximum heat, the mode control to floor and
the blower control to high. This allows the
heater core to act as a supplement to the
radiator and aids in removing heat from the
engine cooling system.

NOTE:

If the cooling fan does not operate while the
engine is running, the engine temperature will
increase. Stop the engine and contact an
authorized dealer.
If the engine continues to overheat or
frequently overheats, have the cooling system
inspected. The engine could be seriously
damaged unless repairs are made. Contact an
authorized dealer.
CAUTION!
Accessories plugged into the vehicle power
outlets draw power from the vehicle’s battery,
even when not in use (i.e., cellular phones,
etc.). Eventually, if plugged in long enough
without engine operation, the vehicle’s battery
will discharge sufficiently to degrade battery
life and/or prevent the engine from starting.
WARNING!
You or others can be badly burned by hot
engine coolant (antifreeze) or steam from your
radiator. If you see or hear steam coming from
under the hood, do not open the hood until
the radiator has had time to cool. Never try to
open a cooling system pressure cap when the
radiator or coolant bottle is hot.
CAUTION!
Driving with a hot cooling system could
damage your vehicle. If temperature gauge
reads “H”, pull over and stop the vehicle. Idle
the vehicle with the air conditioner turned off
until the pointer drops back into the normal
range. If the pointer remains on the “H”, turn
the engine off immediately, and call for
service.
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255

SUGGESTIONS FOR
OBTAINING SERVICE FOR
YOUR VEHICLE
PREPARE FOR THE APPOINTMENT
All work to be performed may not be covered by
the warranty. Discuss additional charges with the
service manager. Keep a maintenance log of your
vehicle's service history, as this can often provide
a clue to the current problem.
PREPARE A LIST
Make a written list of your vehicle's problems or
the specific work you want done. If you've had an
accident or work done that is not on your
maintenance log, let the service advisor know.
BE REASONABLE WITH REQUESTS
If you list a number of items and you must have
your vehicle by the end of the day, discuss the
situation with the service advisor and list the
items in order of priority. At many authorized
dealers, you may obtain a rental vehicle at a
minimal daily charge. If you need a rental, it is
advisable to make these arrangements when you
call for an appointment.
IF YOU NEED ASSISTANCE
FCA US LLC and its authorized dealers are vitally
interested in your satisfaction. We want you to be
happy with our products and services.
Warranty service must be done by an authorized
dealer. We strongly recommend that you take the
vehicle to an authorized dealer. They know your
vehicle the best, and are most concerned that
you get prompt and high quality service. FCA US
LLC's authorized dealers have the facilities,
factory-trained technicians, special tools, and the
latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an
authorized dealer’s service manager first. If for
some reason you are still not satisfied, talk to the
general manager or owner of the authorized
dealer. They want to know if you need assistance.
If an authorized dealer is unable to resolve the
concern, you may contact FCA US LLC's Customer
Assistance center.
Any communication to FCA US LLC's customer
center should include the following information:
Owner's name and address
Owner's telephone number
(mobile, home and office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage
ROADSIDE ASSISTANCE
Available 24 hours, 7 days a week.
Call 1-855-299-1368 or visit

alfaromeo.rsahelp.com
(USA)
Call 1-800-363-4869 or visit

fca.roadsideaid.com
(Canada)
Who is Covered
You are covered by Roadside Assistance services
if you are a purchaser for use of the vehicle.
Roadside Assistance services last for five years or
60,000 miles on the odometer, whichever occurs
first, calculated from the start date of the Basic
Limited Warranty, as set forth in “section 2.1 E”.
1
1. Towing services provided through Cross Country Motor
Club, Inc., Medford, MA 02155, except in AK, CA, HI, OR, WI,
and WY, where services are provided by Cross Country Motor
Club of California, Inc., Thousand Oaks, CA 91360.
What to Do
If your vehicle requires jump start assistance, out
of gas/fuel delivery, tire service, lockout service
or towing as a result of a mechanical breakdown,
dial toll-free: U.S.A.: 1-855-299-1368/Canada:
800-363-4869. Provide your name, Vehicle
Identification Number (VIN) required for covered
services, license plate number, and your location,
including the telephone number from which you
are calling. Briefly describe the nature of the
problem and answer a few simple questions. You
will be given the name of the service provider and
an estimated time of arrival. If you feel you are in
an “unsafe situation”, please let us know. With
your consent, we will contact local police or safety
authorities.
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CUSTOMER ASSISTANCE

256

If Unable to Contact Roadside Assistance
If you are unable to contact Roadside Assistance
or unable to provide a valid Vehicle Identification
Number (VIN), and you obtain towing services on
your own, you may submit your original receipts
from the licensed towing or service facility for
services rendered within 30 days of the
occurrence. Be sure to include your VIN,
odometer mileage at the time of service, and
current mailing address. We will process the
claim based on vehicle and service eligibility. If
eligible, we will reimburse you for the reasonable
amount actually paid, based on the usual and
customary charges for that service in the area
where they were provided. FCA US LLC’s determi-
nation relating to reimbursement is final.
Correspondence should be mailed to:
FCA US LLC Customer Assistance
P.O. Box 9145
Medford, MA 02155
Attention Claims Department
FCA US LLC reserves the right to modify the terms
or discontinue the Roadside Assistance Program
at any time. The Roadside Assistance Program is
subject to restrictions and conditions of use,
which are determined solely by FCA US LLC.
Flat Tire Service
If you are inconvenienced by a flat tire, we will
dispatch a service provider to install your
vehicle’s temporary spare tire (if equipped) as
recommended in your Owner’s Manual.
This is not a permanent flat tire repair. Out of Gas/Fuel Delivery
Drivers cannot always count on a gas station
being nearby, especially when traveling away
from home. We will dispatch a service provider to
deliver a small amount of fuel (maximum two
gallons) to get you to a nearby station. This
service is limited to two occurrences in a
12-month period.
Battery Jump Assistance
No time is a good time for a depleted battery.
With Roadside Assistance, you do not have to
worry about being stranded. We will dispatch a
service provider to provide you with a battery
jump anytime, day or night.
Lockout Service
Whether the keys are locked in your vehicle or
frozen locks are keeping you from getting on your
way, help is just a phone call away. This service is
limited to providing access to the vehicle’s
seating area. It does not cover the cost of
replacement keys.
Towing Service
Our towing service gives you peace of mind and
confidence. If your vehicle becomes disabled as a
result of a mechanical breakdown, Roadside
Assistance will dispatch a towing service to
transport your vehicle to the closest authorized
Chrysler, Dodge, Jeep®, or Ram dealer. If you
choose to go to another dealer, you will be
responsible for the cost if the extra distance
exceeds 10 miles.ALFA ROMEO CUSTOMER CENTER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: 1-844-Alfa-USA (1-844-253-2872)
ALFA ROMEO CUSTOMER CARE
(C
ANADA)
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: 1-877-230-0563 (English)
Phone: 1-877-515-9112 (French)
CUSTOMER ASSISTANCE FOR THE
H
EARING OR SPEECH IMPAIRED
(TDD/TTY)
To assist customers who have hearing
difficulties, the manufacturer has installed
special Telecommunication Devices for the
Deaf (TDD) equipment at its customer center. Any
hearing or speech impaired customer, who has
access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with
the manufacturer by dialing 1-800-380-2479.
Canadian residents with hearing difficulties that
require assistance can use the special needs
relay service offered by Bell Canada. For TTY
teletypewriter users, dial 711 and for Voice
callers, dial 1-800-855-0511 to connect with a
Bell Relay Service operator.
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CUSTOMER ASSISTANCE

258

REPORTING SAFETY
DEFECTS
IN THE 50 UNITED STATES AND
W
ASHINGTON, D.C.
If you believe that your vehicle has a
defect that could cause a crash or
cause injury or death, you should
immediately inform the National
Highway Traffic Safety Administration
(NHTSA) in addition to notifying
FCA US LLC.
If NHTSA receives similar complaints, it
may open an investigation, and if it
finds that a safety defect exists in a
group of vehicles, it may order a recall
and remedy campaign. However,
NHTSA cannot become involved in
individual problems between you, your
authorized dealer or FCA US LLC.
To contact NHTSA, you may call the
Vehicle Safety Hotline toll free
at 1-888-327-4236
(TTY: 1-800-424-9153); or go to

http://www.safercar.gov
; or write to:
Administrator, NHTSA, 1200 New
Jersey Avenue, SE., West Building,
Washington, D.C. 20590. You can
also obtain other information
about motor vehicle safety from

http://www.safercar.gov
.
IN CANADA
If you believe that your vehicle has a
safety defect, you should contact the
Customer Service Department
immediately. Canadian customers who
wish to report a safety defect to the
Canadian government should contact
Transport Canada, Motor Vehicle
Defect Investigations and Recalls
at 1-800-333-0510 or go to

wwwapps.tc.gc.ca/Saf-Sec-Sur/7/
PCDB-BDPP
.
PUBLICATION ORDER
FORMS
To order the following manuals, you may use
either the website or the phone numbers listed
below.
Service Manuals
These comprehensive Service Manuals provide a
complete working knowledge of the vehicle,
system, and/or components and is written in
straightforward language with illustrations,
diagrams, and charts. Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with
diagrams, charts and detailed illustrations. These
manuals make it easy to find and fix problems on
computer-controlled vehicle systems and
features. They show exactly how to find and
correct problems, using step-by-step trouble
-
shooting and drivability procedures, proven
diagnostic tests and a complete list of all tools
and equipment.
To order a hard copy of your Service or
Diagnostic Procedure manuals, visit:

www.techauthority.com
(US and Canada).
Owner's Manuals
These Owner's Manuals have been prepared with
the assistance of service and engineering
specialists to acquaint you with specific
FCA vehicles.
To access your Owner's Information online, visit

www.mopar.com/om
(US) or

www.owners.mopar.ca
(Canada).
Or
Call Tech Authority toll free at:
1-800-890-4038 (US)
Owner's Manuals, Radio Manuals and Warranty
Information Books can be ordered through
Archway at:
1-800-387-1143 (Canada)
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263

PowerMirrors ...................................................... 38
Outlet (Auxiliary Electrical Outlet) ........... 57
Seats......................................................... 34
Sunroof ..................................................... 60
Windows ................................................... 59
Power Seats Forward.............................................. 31, 34
Rearward ........................................... 31, 34
Recline ............................................... 32, 34
Power Supply ..............................................243
Pregnant Women And Seat Belts ..............161
Pretensioners Seat Belts ...............................................161
Prolonged Vehicle Inactivity ......................238
R
Radial Ply Tires ...........................................232
Radio Transmitters And Mobile Phones ....... 4
Rear Camera ..............................................128
Rear Cross Path .........................................144
Reformulated Gasoline .............................. 249
Refueling Procedure ..................................130
Refueling The Vehicle ................................ 129
Reminder, Seat Belt ...................................158
Remote Control Starting System........................................ 23
Remote Keyless Entry .................................. 19
Remote Starting Exit Remote Start Mode .......................... 23
Remote Starting System ....................... 23, 86
Replacement Tires ..................................... 234
Reporting Safety Defects ...........................258
Restraints, Child .........................................170
Restraints, Head .......................................... 36 Rims And Tires ........................................... 224
Roll Over Warning ........................................... 3
S
Safety Checks Inside Vehicle .................... 180
Safety Checks Outside Vehicle ................. 182
Safety Defects, Reporting ......................... 258
Safety Information, Tire............................. 224
Safety Tips ................................................. 180
Safety, Exhaust Gas .................................. 182
Saving Fuel ................................................ 138
Scheduled Servicing .................................. 199
Scheduled Servicing Program
(2.0L T4 MAir Engine Versions) ................ 200
Scheduled Servicing Program
(2.9L V6 Gasoline Engine Versions) ......... 202
Seat Belt Reminder ......................................76
Seat Belts.......................................... 158, 180
Adjustable Shoulder Belt ...................... 160Adjustable Upper Shoulder Anchorage.......................................... 160
Adjustable Upper Shoulder Belt Anchorage.......................................... 160
Child Restraints ..................................... 170
Energy Management Feature ............... 161
Front Seat .............................................. 158
Inspection .............................................. 180
Lap/Shoulder Belt Untwisting .............. 160
Lap/Shoulder Belts ............................... 158
Pregnant Women................................... 161
Pretensioners ........................................ 161
Rear Seat ............................................... 158
Reminder ............................................... 158
Seat Belt Pretensioner .......................... 161
Untwisting Procedure ............................ 160 Seats.......................................................31, 34
Adjustment .........................................31, 34
Head Restraints ....................................... 36
Heated...................................................... 35Height Adjustment ................................... 34
Power........................................................ 34
Tilting ........................................................ 34
Security Alarm .............................................. 24
Service Assistance ..................................... 255
Service Contract......................................... 257
Service Manuals ........................................ 258
Servicing Procedures ................................. 209
Shoulder Belts............................................ 158
Signals, Turn .................................45, 78, 182
Snow Chains .............................................. 236
Snow Tires .................................................. 236
Spare Tires ........................................ 234, 235
Speed Control Accel/Decel ............................................ 104
Accel/Decel (ACC Only) ......................... 107
Cancel..................................................... 104Distance Setting (ACC Only) .................. 108
Resume .................................................. 104
Set .......................................................... 103
Speed Control (Cruise Control) ................. 102
Starting ....................................................... 195 Button....................................................... 22Cold Weather ........................................... 87
Remote ..................................................... 23
Starting And Operating .............................. 195
Starting Procedures ................................... 195
Starting The Engine ..................................... 86
Steering ...................................................... 245 Wheel, Heated ......................................... 30
Wheel, Tilt ................................................ 29
23_GU_OM_EN_USC_t.book Page 263

This Owner’s Manual illustrates and describes the operation of features and equipment that are either standard or optional on this
vehicle. This manual may also include a description of features and equipment that are no longer available or were not ordered on this
vehicle. Please disregard any features and equipment described in this manual that are not on this vehicle. FCA US LLC reserves the
right to make changes in design and specifications, and/or make additions to or improvements to its products without imposing any
obligation upon itself to install them on products previously manufactur\
ed.
With respect to any vehicles sold in Canada, the name FCA US LLC shall be deemed to be deleted and the name FCA Canada Inc. used
in substitution therefore. The driver’s primary responsibility is the safe operation of the vehicle. Driving while distracted can result in loss of vehicle control,
resulting in an accident and personal injury. FCA US LLC strongly recommends that the driver use extreme caution when using any
device or feature that may take their attention off the road. Use of any electrical devices, such as cellular telephones, computers, portable
radios, vehicle navigation or other devices, by the driver while the vehicle is moving is dangerous and could lead to a serious accident.
Texting while driving is also dangerous and should never be done while the vehicle is moving. If you find yourself unable to devote your
full attention to vehicle operation, pull off the road to a safe location and stop your vehicle. Some states or provinces prohibit the use of
cellular telephones or texting while driving. It is always the driver’s responsibility to comply with all local laws.
This Owner’s Manual has been prepared to help you get acquainted with your new Alfa Romeo
brand vehicle and to provide a convenient
reference source for common questions.
Not all features shown in this manual may apply to your vehicle. For add\
itional information, visit www.alfaromeousa.com (USA),
www.alfaromeo.ca (Canada) or your local Alfa Romeo brand dealer.
This Owner’s Manual is intended to familiarize you with the important features of your vehicle. Your most up-to-date Owner’s Manual,
Navigation/Uconnect manuals and Warranty Booklet can be found by visiting the website on the back cover.
U.S. Residents: If you are the first registered retail owner of your vehicle, you may obtain a complimentary printed copy of the Warranty
Booklet by calling 844-253-2872 or by contacting your dealer. Replacement kits can be purchased by visiting www.techauthority.com.
Canadian Residents: If you are the first registered retail owner of your vehicle, you may obtain a complimentary printed copy of the War -
ranty Booklet or purchase a replacement kit by calling 1-800-387-1143 or by contacting your dealer.
WARNING : Operating, servicing and maintaining a passenger vehicle or off-highway motor
vehicle can expose you to chemicals including engine exhaust, carbon monoxide, phthalates,
and lead, which are known to the State of California to cause cancer and\
birth defects or other
reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the engine
except as necessary, service your vehicle in a well-ventilated area and wear gloves or
wash your hands frequently when servicing your vehicle. For more informa\
tion go to
www.P65Warnings.ca.gov/passenger-vehicle .DRIVING AND ALCOHOL
Drunk driving is one of the most frequent causes of accidents. Your driving ability can be seriously impaired with blood alcohol levels \
far
below the legal minimum. If you are drinking, don’t drive. Ride with \
a designated non-drinking driver, call a cab, a rideshare, a friend, or
use public transportation.
WARNING
Driving after drinking can lead to an accident. Your perceptions are less sharp, your reflexes are slower and your judgment is impaired
when you have been drinking. Never drink and then drive.
ROADSIDE ASSISTANCE
24 HOURS, 7 DAYS A WEEK AT YOUR SERVICE.
CALL 1-855-299-1368 OR VISIT ALFAROMEO.RSAHELP.COM (USA)
SERVICES: Flat Tire Service, Out Of Gas/Fuel Delivery, Battery Jump Assistance, Lockout Service and Towing Service
Please see the Customer Assistance chapter in this Owner’s Manual for further information.
FCA US LLC reserves the right to modify the terms or discontinue the Roadside Assistance Program at any time. The Roadside Assistance Program is subject to restrictions and conditions of use, that are
determined solely by FCA US LLC.