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ROADSIDE ASSISTANCE
Vehicles Sold in the United States:Getting Roadside Assistance
To fully assist you should you have avehicle concern, Ford Motor Companyoffers a complimentary roadsideassistance program. This program isseparate from the New Vehicle LimitedWarranty.
The service is available:
•24 hours a day, seven days a week.
•For the coverage period supplied withyour vehicle.
Roadside Assistance covers:
•A flat tire change with a good spare(except vehicles supplied with a tireinflation kit).
•Battery jump start.
•Lock-out assistance (key replacementcost is the customer's responsibility).
•Fuel delivery — independent servicecontractors, if not prohibited by state,local or municipal law, shall deliver upto 2 gal (8 L) of gasoline or 5 gal (20 L)of diesel fuel to a disabled vehicle.Roadside assistance limits fuel deliveryservice to two no-charge occurrenceswithin a 12-month period.
•Winch out — available within 100 ft(30 m) of a paved or countymaintained road, no recoveries.
•Towing — independent servicecontractors, if not prohibited by state,local or municipal law, shall tow Fordeligible vehicles to an authorized dealerwithin 35 mi (56 km) of thedisablement location or to the nearestauthorized dealer. If a memberrequests a tow to an authorized dealerthat is more than 35 mi (56 km) fromthe disablement location, the membershall be responsible for any mileagecosts in excess of 35 mi (56 km).
•Roadside Assistance includes up to$200 for a towed trailer if the disabledeligible vehicle requires service at thenearest authorized dealer. If the towingvehicle is operational but the trailer isnot, then the trailer does not qualify forany roadside services.
Vehicles Sold in the United States:Using Roadside Assistance
Complete the roadside assistanceidentification card and place it in yourwallet for quick reference. This card is inthe Owner's Manual kit.
United States vehicle customers whorequire Roadside Assistance, call1-800-241-3673.
If you need to arrange roadside assistancefor yourself, Ford Motor Companyreimburses a reasonable amount fortowing to the nearest dealership within35 mi (56 km). To obtain reimbursementinformation, United States vehiclecustomers call 1-800-241-3673.Customers need to submit their originalreceipts.
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Front recovery hooks.A.
Note:Do not apply a load to the recoveryhooks that is greater than the gross vehicleweight rating of your vehicle.
Before using recovery hooks:
•Make sure all attaching points aresecure and capable of withstandingthe applied load.
•Do not use chains, cables or tow strapswith metal hook ends.
•Only use recovery straps that have aminimum breaking strength two tothree times the gross vehicle weight ofthe stuck vehicle.
•Make sure the recovery strap is in goodcondition and free of visible cuts, tearsor damage.
•Use a damper device such as a tarp,heavy blanket or piece of carpet, andplace it over the recovery strap to helpabsorb the energy in the event thestrap breaks.
•Make sure the stuck vehicle is notloaded heavier than its gross vehicleweight rating specified on thecertification label.
•Align the tow vehicle and stuck vehiclein a straight line, within 10 degrees.
•Keep bystanders to the sides of thevehicle, at a distance of at least twicethe length of the recovery strap. Thishelps avoid injury from the hazard of arecovery hook or strap breaking, or avehicle lurching into their path.
ACCESSING THE FRONT TOWINGPOINT - RAPTOR
WARNING: Using recovery hooksis dangerous and should only be done bya person familiar with proper vehiclerecovery safety practices. Improper useof recovery hooks may cause hook failureor separation from the vehicle and couldresult in serious injury or death.
WARNING: Slowly remove theslack from the recovery strap prior topulling. Failure to do so can introducesignificantly higher loads which cancause the recovery hooks to break off, orthe recovery strap to fail which can causeserious injury or death.
WARNING: Never link two strapstogether with a clevis pin. These heavymetal objects could become projectilesif the strap breaks and can cause seriousinjury or death.
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Front recovery hooks.A.
Note:Do not apply a load to the recoveryhooks that is greater than the gross vehicleweight rating of your vehicle.
Before using recovery hooks:
•Make sure all attaching points aresecure and capable of withstandingthe applied load.
•Do not use chains, cables or tow strapswith metal hook ends.
•Only use recovery straps that have aminimum breaking strength two tothree times the gross vehicle weight ofthe stuck vehicle.
•Make sure the recovery strap is in goodcondition and free of visible cuts, tearsor damage.
•Use a damper device such as a tarp,heavy blanket or piece of carpet, andplace it over the recovery strap to helpabsorb the energy in the event thestrap breaks.
•Make sure the stuck vehicle is notloaded heavier than its gross vehicleweight rating specified on thecertification label.
•Align the tow vehicle and stuck vehiclein a straight line, within 10 degrees.
•Keep bystanders to the sides of thevehicle, at a distance of at least twicethe length of the recovery strap. Thishelps avoid injury from the hazard of arecovery hook or strap breaking, or avehicle lurching into their path.
ACCESSING THE REAR TOWINGPOINT
WARNING: Using recovery hooksis dangerous and should only be done bya person familiar with proper vehiclerecovery safety practices. Improper useof recovery hooks may cause hook failureor separation from the vehicle and couldresult in serious injury or death.
WARNING: Slowly remove theslack from the recovery strap prior topulling. Failure to do so can introducesignificantly higher loads which cancause the recovery hooks to break off, orthe recovery strap to fail which can causeserious injury or death.
WARNING: Never link two strapstogether with a clevis pin. These heavymetal objects could become projectilesif the strap breaks and can cause seriousinjury or death.
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Rear recovery hooks.A.
Note:Do not apply a load to the recoveryhooks that is greater than the gross vehicleweight rating of your vehicle.
Before using recovery hooks:
•Make sure all attaching points aresecure and capable of withstandingthe applied load.
•Do not use chains, cables or tow strapswith metal hook ends.
•Only use recovery straps that have aminimum breaking strength two tothree times the gross vehicle weight ofthe stuck vehicle.
•Make sure the recovery strap is in goodcondition and free of visible cuts, tearsor damage.
•Use a damper device such as a tarp,heavy blanket or piece of carpet, andplace it over the recovery strap to helpabsorb the energy in the event thestrap breaks.
•Make sure the stuck vehicle is notloaded heavier than its gross vehicleweight rating specified on thecertification label.
•Align the tow vehicle and stuck vehiclein a straight line, within 10 degrees.
•Keep bystanders to the sides of thevehicle, at a distance of at least twicethe length of the recovery strap. Thishelps avoid injury from the hazard of arecovery hook or strap breaking, or avehicle lurching into their path.
TRANSPORTING THE VEHICLE
If you need to tow your vehicle, contact aprofessional towing service or yourroadside assistance service provider.
Your manufacturer produces a towingmanual for all authorized tow truckoperators. Have your tow truck operatorrefer to this manual for proper hook-upand towing procedures.
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TOWING YOUR VEHICLE
PRECAUTIONS
Use the following guidelines when towingyour vehicle. Failure to follow thisinstruction could result in vehicle damagenot covered by the vehicle warranty.
Note:Make sure you properly secure yourvehicle to the tow vehicle.
Note:If you are unsure of the vehicle’sconfiguration, contact an authorized dealer.
RECREATIONALLY TOWING
YOUR VEHICLE - MANUAL
TRANSMISSION
WARNING: Do not disconnect thebattery when recreationally towing yourvehicle. This prevents the transfer casefrom shifting properly and could causethe vehicle to roll, even if thetransmission is in gear.
WARNING: Placing the transfercase in its neutral position could causeyour vehicle to freely roll. Make sure youpress and hold the brake pedal and thevehicle is in a secure, safe position whenyou place the transfer case in its neutralposition.
Follow these guidelines if you have a needfor recreational towing. An example ofrecreational towing would be towing yourvehicle behind a motorhome. Theseguidelines are to make sure that you donot damage the transmission.
You can only tow your vehicle with all fourwheels on the ground by placing thetransfer case in its neutral position byengaging the recreational tow feature.Perform the following steps afterpositioning your vehicle behind the towvehicle and properly securing themtogether.
Note:Put your climate control system inrecirculated air mode to prevent exhaustfumes from entering your vehicle.
Note:Failure to put the transfer case in itsneutral position can damage vehiclecomponents.
Note: You can check the towing status atany time by opening the driver door orturning the ignition to the accessory or onposition.Neutral Tow Enabled LeaveTransmission in Neutral appears in theinstrument cluster display to confirm youcan recreationally tow your vehicle.
Note:If your vehicle has an anti-theftalarm, make sure you switch perimetersensing on when towing.
Note:A tone could sound for up to 30minutes if you recreationally tow with thedoors removed.
Switching Neutral Tow On
1.Switch your vehicle to accessory modeby pressing the push button ignitionswitch without pressing any pedals.
2.Press the 2H button on the four-wheeldrive mode control.
3.Leave the gearshift lever in the neutralposition and fully press and hold boththe clutch and the brake pedal.
4.Using the instrument cluster controlson the steering wheel, select Settings.
5.Select Neutral Tow.
6.Press and hold the OK button until aconfirmation message appears in theinformation display.
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Note: If completed successfully, theinformation display shows Neutral TowEnabled Leave Transmission in Neutral.This indicates that your vehicle is safe totow with all wheels on the ground.
Note:If you do not see a confirmationmessage in the instrument cluster display,you must perform the procedure again fromthe beginning.
Note:You may hear noise as the transfercase shifts into its neutral position. This isnormal.
7.Release both the clutch and the brakepedals and leave the gearshift lever inthe neutral position.
8.Switch your vehicle off by pressing thepush button ignition switch oncewithout pressing any pedals.
Switching Neutral Tow Off
1.With your vehicle properly secured tothe tow vehicle, switch your vehicle toaccessory mode by pressing the pushbutton ignition switch without pressingany pedals.
2.Starting with both the brake and clutchpedal released, fully press and holdboth pedals at the same time forapproximately seven seconds.Continue holding both pedals until theinstrument cluster display shows 2Hand Neutral Tow Disabled.
Note:If completed successfully, theinstrument cluster displays 2H and NeutralTow Disabled.
Note:You must perform the switchingneutral tow on and switching neutral towoff procedures again from the beginning ifthe indicator light and message do notdisplay.
Note:You may hear a noise as the transfercase shifts out of its neutral position. Thisis normal.
3.Release the pedals.
4.Apply the parking brake, thendisconnect your vehicle from the towvehicle.
5.Release the parking brake, start yourvehicle, and shift into either a forwardor a reverse gear to make sure thetransfer case is out of the neutral towposition.
6.If the transfer case did not successfullyshift out of its neutral position, set theparking brake. Have your vehiclechecked as soon as possible.
Resolving the Shift Delayed DriveForward Message
1.Fully press and hold both the brake andthe clutch pedals.
2.Press the push button ignition switch.
3.With the vehicle running, shift into aforward gear and release the clutch.Let the vehicle roll forward up to 3 ft(1 m).
Note:You may hear a noise as the transfercase shifts out of its neutral position. Thisis normal.
4.Make sure the instrument clusterdisplays Neutral Tow Disabled.
RECREATIONALLY TOWING
YOUR VEHICLE - AUTOMATIC
TRANSMISSION
WARNING: Do not disconnect thebattery when recreationally towing yourvehicle. This prevents the transfer casefrom shifting properly and could causethe vehicle to roll, even if thetransmission is in park (P).
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WARNING: Placing the transfercase in its neutral position could causeyour vehicle to freely roll. Make sure youpress and hold the brake pedal and thevehicle is in a secure, safe position whenyou place the transfer case in its neutralposition.
Follow these guidelines if you have a needfor recreational towing. An example ofrecreational towing would be towing yourvehicle behind a motorhome. Theseguidelines are to make sure that you donot damage the transmission.
You can only tow your vehicle with all fourwheels on the ground by placing thetransfer case in its neutral position byengaging the recreational tow feature.Perform the following steps afterpositioning your vehicle behind the towvehicle and properly securing themtogether.
Note:Put your climate control system inrecirculated air mode to prevent exhaustfumes from entering your vehicle.
Note:Failure to put the transfer case in itsneutral position can damage vehiclecomponents.
Note: You can check the towing status atany time by opening the driver door orturning the ignition to the accessory or onposition.Neutral Tow Enabled LeaveTransmission in Neutral appears in theinstrument cluster display to confirm youcan recreationally tow your vehicle.
Note:If your vehicle has an anti-theftalarm, make sure you switch perimetersensing on when towing.
Note:A tone could sound for up to 30minutes if you recreationally tow with thedoors removed.
Switching Neutral Tow On
1.Switch your vehicle to accessory modeby pressing the push button ignitionswitch without pressing any pedals.
2.Press the 2H button on the four-wheeldrive mode control.
3.Fully press and hold the brake pedaland shift the transmission to neutral(N).
4.Using the instrument cluster controlson the steering wheel, select Settings.
5.Select Neutral Tow.
6.Press and hold the OK button until aconfirmation message appears in theinformation display.
Note: If completed successfully, theinformation display shows Neutral TowEnabled Leave Transmission in Neutral.This indicates that your vehicle is safe totow with all wheels on the ground.
Note:If you do not see a confirmationmessage in the instrument cluster display,perform the procedure again from thebeginning.
Note:You may hear noise as the transfercase shifts into its neutral position. This isnormal.
7.Release the brake pedal and leave thetransmission in neutral (N).
8.Switch your vehicle off by pressing thepush button ignition switch oncewithout pressing any pedals.
Switching Neutral Tow Off
1.With your vehicle properly secured tothe tow vehicle, switch your vehicle toaccessory mode by pressing the pushbutton ignition switch without pressingany pedals.
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For longer, trouble-free operation, keep thetop of the battery clean and dry and thebattery cables tightly fastened to thebattery terminals. If any corrosion ispresent on the battery or terminals, removethe cables from the terminals and cleanwith a wire brush. You can neutralize theacid with a solution of baking soda andwater.
We recommend that you disconnect thenegative battery cable terminal from thebattery if you plan to store your vehicle foran extended period.
Note:If you only disconnect the negativebattery cable terminal, make sure it isisolated or placed away from the batteryterminal to avoid unintended connection orarcing.
If you disconnect or replace the batteryand your vehicle has an automatictransmission, it must relearn its adaptivestrategy. Because of this, the transmissionmay shift firmly when first driven. This isnormal operation while the transmissionfully updates its operation to optimumshift feel.
Removing the Battery
1.Apply the parking brake and switch theignition off.
2.Switch all electrical equipment off, forexample lights and radio.
3.Wait a minimum of two minutes beforedisconnecting the battery.
Note:The engine management system hasa power hold function and remains poweredfor a period of time after you switch theignition off. This is to allow diagnostic andadaptive tables to be stored. Disconnectingthe battery without waiting can causedamage not covered by the vehicleWarranty.
4.Disconnect and isolate the negativebattery cable terminal.
5.Disconnect and isolate the positivebattery cable terminal.
6.Remove the battery securing clamp.
7.Remove the battery.
If you disconnect or replace the vehiclebattery, you must reset the followingfeatures:
•Window bounce-back. See WindowBounce-Back (page 114).
•Clock Settings.
•Pre-set radio stations.
Replacing the Battery
Note:Before reconnecting the battery,make sure the ignition remains switched off.
You must replace the battery with one ofexactly the same specification.
To install, reverse the removal procedure.
Note:Make sure that you correctly installthe battery terminal covers, battery coverand battery cable terminals.
RESETTING THE BATTERYSENSOR
When you install a new battery, reset thebattery sensor by doing the following:
1.Switch the ignition on, and leave theengine off.
Note:Complete Steps 2 and 3 within 10seconds.
2.Flash the high beam headlamps fivetimes, ending with the high beams off.
3.Press and release the brake pedal threetimes.
The battery warning lamp flashes threetimes to confirm that the reset issuccessful.
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7.Remove the three retaining boltssecuring the rear lamp to the body.
Note:Remove and install the retaining boltnear the wheel well before the retainingbolts near the luggage compartment.
8.Pull the rear lamp away from thevehicle and disconnect the electricalconnectors as needed.
9.To install, reverse the removalprocedure.
CHANGING A REAR LAMP BULB
Stoplamp, rear and turn signalbulb.A.
Reversing lamp bulb.B.
1.Remove the rear lamp assembly. SeeRemoving a Rear Lamp Assembly(page 368).
2.Rotate the bulb socketcounterclockwise and remove it fromthe rear lamp assembly.
3.To install, reverse the removalprocedure.
INTERIOR BULBS
INTERIOR BULB SPECIFICATIONCHART
Your vehicle has LED lamps. These are notserviceable items. See an authorized dealerif they fail.
DRIVE BELT ROUTING - 2.3L
ECOBOOST™
Short drive belt is on the secondpulley groove farthest fromengine.
A.
Long drive belt is on the firstpulley groove closest to engine.B.
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REMOVABLE WINDOWS (IF
EQUIPPED)
REMOVABLE WINDOWSPRECAUTIONS
WARNING: Do not drive unless allrear windows are removed or securelyinstalled. Failure to follow theseinstructions could result in personalinjury.
Note:Use caution when moving or handlingthe windows. Do not drop the windows.
Note:Do not place the windows directly onhard or sharp surfaces. This could causedamage to the window.
REMOVING AND INSTALLING THEREAR QUARTER WINDOWS -VEHICLES WITH: HARD TOP
The following procedure shows thepassenger side rear window, driver side issimilar.1.Use the provided head driver to removethe screw-in glass frame from theinside of the vehicle.
2.Go to the outside of the vehicle.
Note:The hook feature in the glass allowsfor a small opening so you can remove theglass from the outside of the vehicle.
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