FORD E SERIES 2023 Owners Manual

You are required to submit your warrantydispute to BBB AUTO LINE before assertingin court any rights or remedies conferredby California Civil Code Section 1793.22(b).You are also required to use BBB AUTOLINE before exercising rights or seekingremedies created by the FederalMagnuson-Moss Warranty Act, 15 U.S.C.sec. 2301 et seq. If you choose to seekredress by pursuing rights and remediesnot created by California Civil Code Section1793.22(b) or the Magnuson-MossWarranty Act, resort to BBB AUTO LINE isnot required by those statutes.
THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to FordMotor Company and to your dealer. If awarranty concern has not been resolvedusing the three-step procedure outlinedearlier in this chapter in the Getting theServices you need section, you may beeligible to participate in the BBB AUTOLINE program.
The BBB AUTO LINE program consists oftwo parts – mediation and arbitration.During mediation, a representative of theBBB will contact both you and Ford MotorCompany to explore options for settlementof the claim. If an agreement is not reachedduring mediation or you do not want toparticipate in mediation, and if your claimis eligible, you may participate in thearbitration process. An arbitration hearingwill be scheduled so that you can presentyour case in an informal setting before animpartial person. The arbitrator considersthe testimony provided and makes adecision after the hearing.
Disputes submitted to the BBB AUTO LINEprogram are usually decided within 40days after you file your claim with the BBB.You are not bound by the decision, andmay reject the decision and proceed tocourt where all findings of the BBB AutoLine dispute, and decision, are admissiblein the court action. Should you choose toaccept the BBB AUTO LINE decision, Fordis then bound by the decision, and mustcomply with the decision within 30 daysof receipt of your acceptance letter.
BBB AUTO LINE Application: Using theinformation that follows, please call orwrite to request a program application.You will be asked for your name andaddress, general information about yournew vehicle, information about yourwarranty concerns, and any steps you havealready taken to try to resolve them. ACustomer Claim Form will be mailed thatneeds to be completed, signed andreturned to the BBB along with proof ofownership. Upon receipt, the BBB reviewsthe claim for eligibility under the ProgramSummary Guidelines.
You can get more information bycalling BBB AUTO LINE at1-800-955-5100, or writing to:
BBB AUTO LINE a Division of BBBNational Programs, Inc.1676 International Drive, Suite 550McLean, VA 22102
BBB AUTO LINE applications can also berequested by calling the Ford MotorCompany Customer Relationship Centerat 1-800-392-3673.
For additional information, refer to theBetter Business Bureau website.
Note:Ford Motor Company reserves theright to change eligibility limitations, modifyprocedures, or to discontinue this processat any time without notice and withoutobligation.
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GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreigncountry, contact the appropriate foreignembassy or consulate. These officials caninform you of local vehicle registrationregulations and where to find unleadedfuel or petrol/gas engines or the propersulfur fuel for diesel engines.
If you cannot find the proper fuelrecommended for your vehicle, contactour Customer Relationship Center.
The use of improper fuels in your vehiclewithout proper conversion may damagethe effectiveness of your emission controlsystem and may cause engine knocking orserious engine damage. Ford MotorCompany or Ford of Canada is notresponsible for any damage caused by useof improper fuel. Using improper fuels mayalso result in difficulty importing yourvehicle back into the United States.
If your vehicle must be serviced while youare traveling or living in Asia-Pacific Region,Sub-Saharan Africa, U.S. Virgin Islandsand/or Puerto Rico, Central America, theCaribbean, and Israel and the Middle East,contact the nearest authorized dealer. Ifthe authorized dealer cannot help you,contact the corresponding Ford CustomerAssistance Center:
FORD MOTOR COMPANY
Customer Relationship Centers in:
E-mailFaxPhoneCustomer Relation-ship Center
apemcrc@ford.comN/AN/AAsia Pacific
atnclien@ford.comN/A+1-800-841-3673Caribbean andCentral America
menacac@ford.com971 4 3327 266
Ford
Middle East
80004443673
Lincoln80004441067
UAE80004441066
Saudi Arabia8008443673
Mobily and Zain cellphone users in Saudi800850078
Kuwait22280384
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E-mailFaxPhoneCustomer Relation-ship Center
nafcrc@ford.comN/AN/ANorth Africa
atnclien@ford.comN/A+1-800-841-3673Puerto Rico and U.S.Virgin Islands
ssacrc@ford.comN/AN/ASub-Saharan Africa
infokr1@ford.com orinfokr@lincoln.comN/A+82-02-1600-6003South Korea
If you buy your vehicle in North Americaand then relocate to any of the abovelocations, register your vehicleidentification number (VIN) and newaddress with Ford Global Trade Servicesby emailing, expcso@ford.com.
If you are in another foreign country,contact the nearest authorized dealer. Inthe event your inquiry is unresolved,communicate your concern with thedealership’s Sales Manager, ServiceManager or Customer Relations Manager.If you require additional assistance orclarification, please contact the respectiveCustomer Relationship Center aspreviously listed.
Customers in the U.S. should call1-800-392-3673.
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,contact Helm, LLC at:
HELM, LLC47911 Halyard Drive, Suite 200Plymouth, Michigan 48170Attention: Customer Service
Or to order a free publication catalog, calltoll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, LLC can also be reached by theirwebsite:
www.helminc.com
(Items in this catalog may be purchasedby credit card, check or money order.)
Obtaining a French Owner’sManual
French Owner’s Manual can be obtainedfrom your authorized dealer or bycontacting Helm, LLC using the contactinformation listed previously in this section.
REPORTING SAFETY DEFECTS
(U.S. ONLY)
If you believe that your vehicle hasa defect which could cause acrash or could cause injury ordeath, you should immediatelyinform the National HighwayTraffic Safety Administration
(NHTSA) in addition to notifyingFord Motor Company.
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If NHTSA receives similarcomplaints, it may open aninvestigation, and if it finds that asafety defect exists in a group ofvehicles, it may order a recall andremedy campaign. However,NHTSA cannot become involvedin individual problems betweenyou, your dealer, or Ford MotorCompany.
To contact NHTSA, you may callthe Vehicle Safety Hotlinetoll-free at 1-888-327-4236 (TTY:1-800-424-9153); go towww.safercar.gov; or write to:
Administrator
1200 New Jersey Avenue,Southeast
Washington, D.C. 20590
You can also obtain otherinformation about motor vehiclesafety from www.safercar.gov.
REPORTING SAFETY DEFECTS
(CANADA ONLY)
If you believe that your vehicle has a defectwhich could cause a crash or could causeinjury or death, you should immediatelyinform Transport Canada and Ford ofCanada.
Transport Canada Contact Information
http://www.tc.gc.ca/eng/motorvehiclesafety/reporting-defects-motor-vehicles.html (English)Website
http://tc.canada.ca/recalls (English) http://tc.canada.ca/rappels (French)Website
1-800-333-0510Phone
Ford of Canada Contact Information
www.ford.caWebsite
1-800-565-3673Phone
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FUSE SPECIFICATION CHART
Engine Compartment Fuse Box
WARNING: Always disconnect thebattery before servicing high currentfuses.
WARNING: To reduce risk ofelectrical shock, always replace thecover to the power distribution boxbefore reconnecting the battery orrefilling fluid reservoirs.
Note:If your vehicle has dual batteries,disconnecting the primary under hoodbattery does not remove power from allcircuits.
The engine compartment fuse box is in theengine compartment. It has high-currentfuses that protect your vehicle's mainelectrical systems from overloads.
If you disconnect and reconnect thebattery, you need to reset some features.See Changing the 12V Battery (page 174).
Replace fuses with the same type andrating. See Changing a Fuse (page 160).
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Protected ComponentRatingItem
Horn.20 A1
Blower motor.50 A2
Not used.—3
Starter relay.30 A4
Not used.—5
Upfitter relay 4 (cutaway).20 A6Not used (spare) (strippedchassis).
Not used.—8
Not used.—10
Power point 4.20 A12
Yaw sensor (strippedchassis).10 A13
Not used (spare) (cutaway).
Forward looking radar(cutaway).10 A14
Not used (spare) (strippedchassis).
Not used.—15
Not used.—16
Powertrain control modulerun/start feed.10 A17
Anti-lock brake system run/start feed.10 A18
Not used.—19
Wiper power.30 A20
Not used.—21
Wiper module (strippedchassis).10 A22
Not used (spare) (cutaway).
Not used.—23
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Protected ComponentRatingItem
Body control module - runpower in feed 2.40 A24
Body control module - runpower in feed 1.50 A25
Not used.—26
Body builder frameconnector.20 A27
Not used.—28
B+ power 12 V(special ordervehicle).10 A29
Power driver seat(cutaway).30 A30
Not used (spare) (strippedchassis).
Not used.—31
Vehicle power 1.20 A32
Vehicle power 2.20 A33
Vehicle power 3.10 A34
Vehicle power 4.20 A35
Not used.—36
Not used.—37
Washer relay (strippedchassis).10 A38
Not used (spare) (cutaway).
Not used.—39
Trailer brake controlconnector.30 A41
Instrument panel connector(stripped chassis).30 A43
Not used (spare) (cutaway).
Not used.—45
A/C clutch.10 A46
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Protected ComponentRatingItem
Upfitter relay 1 (cutaway).40 A47Not used (spare) (strippedchassis).
Not used.—48
Pump electronics module.30 A49
Fuel injectors.15 A50
Power point 1.20 A51
Power at all times (PAAT)Aux AC prep on B-pillarvehicle connector(cutaway).
50 A52
Not used (spare) (strippedchassis).
Trailer tow park lamps.30 A53
R/S feed on instrumentpanel connector.40 A54
Upfitter 3 relay (cutaway).20 A55Not used (spare) (strippedchassis).
Power point 2 prep B-pillarconnector.20 A56
USB smart charger.5 A58
Park lamps 1 (special ordervehicle).10 A59
Not used.—60
Not used.—61
Not used.—62
Not used.—63
Not used.—64
Not used.—65
Not used.—66
Not used.—67
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Protected ComponentRatingItem
Not used.—69
Inverter.40 A70
Anti-lock brake systemvalves.30 A71
Brake on and off switch.10 A72
Not used.—73
Not used.—74
Not used.—75
Anti-lock brake systempump.60 A76
Voltage quality modulepower - body controlmodule.
30 A77
Trailer tow stoplamps.10 A78
Not used.—79
Trailer tow backup lamps.10 A80
Not used.—81
Upfitter switch (factorylocation for ignition power).5 A82
Upfitter switch (optionallocation for power at alltimes).
5 A83
Not used.—84
Not used.—85
Not used.—86
Not used.—87
Not used.—88
Not used.—89
Hot at all times (HAAT) /B+PWR on B-pillarconnector (cutaway).
40 A91
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Protected ComponentRatingItem
Battery power on instrumentpanel connector(strippedchassis).
Park lamps 3 (special ordervehicle).10 A93
Park lamps 2 (special ordervehicle).10 A94
Stoplamp relay.20 A95
Not used.—96
Battery power to Engine, B-pillar and instrument panelvehicle connectors.
50 A97
Trailer tow battery charge.30 A98
Upfitter 2 relay (cutaway).40 A99Not used (spare) (strippedchassis).
Not used.—100
Not used.—101
Not used.—102
Not used.—103
Not used.—104
Trailer tow right-hand andleft-hand stoplamp anddirection indicator relaypower.
15 A105
Note:Spare fuse amperage may vary.
Passenger Compartment Fuse Box
WARNING: Always disconnect thebattery before servicing high currentfuses.
Note:If your vehicle has dual batteries,disconnecting the primary under hoodbattery does not remove power from allcircuits.
The fuse panel is to the left-hand side ofthe brake pedal and mounted onto thelower left-hand cowl panel. Remove thefuse panel cover to access the fuses.
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