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Making a call
Making a hands-free phone call using SYNCis easy.
1. Press
.
2. When prompted, say, “Call <name>” or say the desired number and
then say “Dial”.
To erase the last spoken digit,say “Delete”.
To erase all spoken digits,say “Clear”.
3. Once the desired number/contact is on the screen, either say “Call” or
“Dial”. The system will connect to the desired number.
Note:Once the call is placed, it will be logged into your outgoing call
history folder.
Note:You can also manually enter the desired number by pressing the
presets (0–9).
Ending a call
At any time, you can end an active phone call by pressing and
holding
or PHONE.
Exiting phone mode
When in phone mode but not in an active call, press and hold
or
PHONE to exit phone mode.
Answering an incoming call
An incoming call interacts with SYNCin much the same way it interacts
with yourBluetoothenabled cellular phone. During an incoming call:
•An audible ring tone will sound. If available, call information will
appear in the display.
•Select from the following options:
Accept the callby pressing
or PHONE. The call will be
transferred to hands-free and logged into the incoming call history folder.
Ignore the callby doing nothing. SYNCwill log the call as a missed
call.
Reject the callby pressing and holding
or PHONE. SYNCwill log
the call.
Incoming new text message
Note:This is a phone dependent feature.
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If yourBluetoothenabled phone is connected and supports downloading
text messages viaBluetooth, you can receive incoming text messages.
When you are being sent a text message, an audible tone will sound and
the display will indicate that you have a new message. You can say “Read
Message” and SYNCwill read the message to you.
Note:To scroll, press
/.
1. Press OK to receive and open the text message or do nothing and the
message will go into your text message inbox. Press OK again and
SYNCwill read your message aloud as you are not able to view the
message. You can then also choose whether you’d like to reply or
forward the message.
2. Press OK and scroll to toggle betweenReply to Text Messageor
Forward Text Message.
3. When the desired selection appears in the display, press OK.
If you chooseReply to Text Message, SYNCwill take you back to the
text messaging menu and allow you to again cycle through the list of
predefined messages to send.
If you chooseForward Text Message, SYNCwill take you to your
calling options. Choose to forward the message to anyone in your
Phonebook,Call History, or you can chooseEnter Number.
Note:Forwarding a text message is a speed dependent feature and can
only be done when the vehicle is traveling at 3 mph (5 km/h) or less.
Note:Only one recipient is allowed per text message.
Active call menu options
Once a call is active within SYNC, the following menu options are
available:
•Privacy
•Call Hold
•Enter Tones
•Join Calls
•Phonebook
•Call History
•Return
Refer to the following sections for further information.
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Using privacy mode
SYNCallows you to easily switch a call from an active hands-free
environment to yourBluetoothenabled cellular phone for a more private
conversation. To turn privacy mode on/off:
Note:To scroll, press
/.
1. Press MENU. The radio display will readActive Call Menu.
2. Scroll repeatedly untilPrivacyappears in the radio display.
3. Press OK. The radio display will readTurn Privacy On/Off?
4. Press OK to activate privacy mode. The radio display will readIn
Privacyand the system will transfer the call to yourBluetoothenabled
cellular phone.
Note:Some phones will disconnect from SYNCand transfer the active
call directly to the connected phone.
Putting a call on/off hold
You can put an active phone call on hold to have a private conversation
within the vehicle cabin, or to answer another incoming call. To put an
active call on hold:
Note:To scroll, press
/.
1. Press MENU. The display will readActive Call Menu.
2. Scroll untilCall Holdis selected and press OK.
3. Scroll untilPlace Call On Hold?is selected and press OK.
Note:If you are putting the current call on hold to answer another call,
press PHONE to answer the incoming call. Each subsequent press of
PHONE will put the active call on hold and reactivate the call on hold.
Enter tones
While in an active call, SYNCallows you to enter tones (i.e. entering
numbers for passwords), using the radio display.
Note:To scroll, press
/.
1. When on an active call, press MENU.
2. Scroll untilEnter Tonesis selected and press OK.
3. Scroll until the desired number appears in the radio display and press
OK. An audible tone will sound as confirmation. Repeat the process as
many times as necessary.
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Joining two calls (multiparty /conference call)
To join two separate calls and speak to both through SYNC:
Note:To scroll, press
/.
1. When on an active call, press PHONE. This will put your first call on
hold.
2. Place the second call by accessing the contact information through
SYNCor by using voice recognition and saying the contact name or
number and placing the call.
3. Once you are actively in the second call, press MENU.Active Call
Menuwill appear.
4. Scroll untilJoin Callsis selected and press OK.
5. WhenJoin Calls? appears, press OK.
The system will join both calls into one and you will be able to speak to
both parties at the same time. The display will indicate that your
conference call is active.
Note:SYNCsupports a maximum of three callers on a
multiparty/conference call.
Accessing your call history and phone book during an active call
Note:Accessing your phone book is a speed dependent feature. The
vehicle must be moving less than 3 mph (5 km/h) to use this feature.
You can access your call history and phone book while on an active call.
Note:To scroll, press
/.
1. Press MENU. The display will readActive Call Menu.
2. Scroll untilCall History/Phonebookis selected and press OK. The
system will take you to the chosen menu item.
Refer toCall HistoryandAccessing your phone bookfor further details
on making selections in those menus.
How SYNCinteracts with your Bluetooth enabled cellular phone
While SYNChas a variety of features, many of them are dependent on
your device’s functionality. To ensure that you have a compatible device
or to check which features are compatible with SYNC, please check
your device’s user guide and also visit www.SyncMyRide.com.
One of the main features of SYNCis hands-free calling which works in
conjunction with yourBluetoothenabled cellular phone to offer many
options within the SYNCPhone Menu.
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Pressor PHONE to access the following items when you are not in
an active call:
Phone Menu
Note:Phone Menuwill appear briefly to indicate that you are in the
Phone Menu.
•Phone Redial•911 Assist ™ (if equipped)
•Call History•Vehicle Health (if equipped,
U.S. only)
•Phonebook•Applications (if available)
•Text Message•System Settings
•Phone Settings•Exit Phone Menu
•Services (if equipped, U.S.
only)
Phone redial
Phone redial will prompt your cellular phone withBluetoothwireless
technology to redial the last number called (if available).
Note:To scroll, press
/.
1. Press PHONE to enterPhone Menu.
2. WhenPhone Redialis selected, press OK.
3. WhenRedial?appears, press OK.Redialingwill appear as it is
placing the call.
Call history
Note:This is a phone dependent feature. If your phone doesn’t support
downloading call history viaBluetooth, SYNCwill keep track of calls
made with SYNC.
You can access any previously dialed, received or missed calls while your
Bluetoothenabled phone has been connected to SYNC.
Note:To scroll,
/.
1. Press PHONE to enterPhone Menu.
2. Scroll untilCall Historyis selected and press OK.
3. Scroll to select eitherCall History Incoming,Call History Outgoing
orCall History Missedcalls and press OK.
4. Scroll until the desired call is selected.
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5. Press OK or PHONE to call the desired selection.
Note:SYNCwill attempt to automatically re-download your phone
book/call history each time your phone connects to SYNC(if the auto
download feature is on and if yourBluetoothenabled cellular phone
supports this feature).
Accessing your phone book
Note:This is a phone dependent feature.
Note:This is a speed dependent feature. The vehicle must be moving
less than 3 mph (5 km/h) to browse your phone book. However, if your
phone supports phone book downloads, you can access your contacts at
any time by pressing
and saying the contact’s name.
When you pair your phone with SYNC, you can choose to download
your cellular phone book. SYNCcan support downloading up to
approximately 2,000 entries perBluetoothenabled phone.
Note:To scroll, press
/.
1. Press PHONE to enterPhone Menu.
2. Scroll untilPhonebookis selected and press OK.
If there are fewer than 255 listings, SYNCwill list them alphabetically in
flat file mode. If there are more than 255 entries listed, SYNCwill
organize them into quick select alphabetical categories (i.e.
AAAAA-MMMMM and MMMMN — ZZZZZ). The number of categories
will vary depending on the number of entries downloaded.
3. If there are more than 255 entries, scroll to cycle through these
categories until the desired category appears in the radio display.
4. Press OK to confirm.
5. Scroll to cycle through the contacts.
6. Once the desired entry is reached, press OK to view the number and
then press OK or PHONE to place the call.
For further information, refer toModifying your phone book.
Note:If the auto download feature is on, SYNCwill automatically
re-download your phone book/call history every time yourBluetooth
enabled cellular phone connects to SYNC.
Text messaging
Note:Downloading and sending text messages viaBluetoothis a phone
dependent feature.
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To access the text messaging menu:
Note:To scroll, press
/.
1. Press PHONE to enterPhone Menu.
2. Scroll untilText Messageis selected and press OK. If SYNCdetects
that yourBluetoothenabled cellular phone does not support
downloading text messaging viaBluetooth,Unsupportedwill appear in
the radio display and SYNCwill return you to the main menu.
3. The display will indicate the number of messages in your inbox.
4. Press OK to have SYNCread your message back to you.
5. Scroll to cycle through:
•Send Text Message?
•Download Unread Msgs
•Delete All Messages?
•Return
6. Once your desired choice is selected, press OK. Refer to the following
specific section(s) for further details on these options.
Sending new text messages
Note:This is a speed dependent feature. The vehicle must be moving
less than 3 mph (5 km/h) to use this feature.
SYNCallows you to send new text messages using a predefined set of
15 messages. To access and choose from these messages:
Note:To scroll, press
/.
1. Press PHONE to enter thePhone Menu.
2. Scroll untilText Messageis selected and press OK. If SYNCdetects
that yourBluetoothenabled cellular phone does not support
downloading text messaging viaBluetooth,Unsupportedwill appear in
the radio display and SYNCwill return you to the main menu.
3. The display will indicate the number of messages in your inbox.
4. Scroll untilSend Text Message?is selected and press OK.
5. Scroll to cycle through the following predefined messages:
•Can’t talk right now•Call me
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•Call you later•Be there in 10 minutes
•Be there in 20 minutes•Ye s
•No•Why?
•Thanks•Where R you?
•I need more directions•I love you
•Too funny•Can’t wait to see you
•I’m stuck in traffic
6. When the desired choice is selected, press OK.
7. Now select to whom you would like to send the message by scrolling
to select either:
•Phonebook: Allows you to select a name within your phone book to
send the message.
•Call History: Allows you to select from your recent calls.
•Enter Number: Allows you to audibly enter phone numbers.
8. When the desired choice is selected, press OK and scroll to cycle
through the selections to reach the desired phone number.
9. When the system asks if you want to send the message, press OK.
SYNCwill take you back to your inbox.
Note:Each text message sent by SYNCwill be followed by the
signature: “This message was sent from my __”. The message will say
either Ford, Lincoln or Mercury, depending on your vehicle.
Downloading your unread text messages
If your phone supports downloading text messages viaBluetoothwireless
technology, you can download your unread text messages to SYNC.
Note:SYNCdoes not download read text messages from your phone.
Note:Once the messages are downloaded, they will be noted as ‘read’ in
yourBluetoothenabled cellular phone.
Note:To scroll, press
/.
1. Press PHONE to enterPhone Menu.
2. Scroll untilText Messageis selected and press OK to see the number
of messages in your inbox.
3. Scroll untilDownload Unread Msgsis selected and press OK.
4. Once the downloaded text messages have been retrieved, SYNCwill
take you into your inbox.
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Deleting all your text messages
You can delete all your current text messages from SYNC.
Note:This will not delete messages from yourBluetoothenabled cellular
phone.
Note:To scroll, press
/.
1. Press PHONE to enterPhone Menu.
2. Scroll untilText Messageis selected and press OK.
The display will indicate the number of messages in your inbox.
3. Press OK to confirm the selection.
4. Scroll untilDelete All Messages?is selected and press OK. The system
will return you to the Text Message menu.
Note:SYNCdoes not automatically download all of your unread text
messages at every connection cycle (as it does with call history and
phone book if automatic download is on).
Phone settings
Note:These are phone dependent features.
Under the phone settings menu on SYNC, you can view the status of
your paired phone withBluetoothwireless technology, select from
various ring tones, select message notification on/off, change phone book
entries and auto download your cellular phone book among other
features. To access the phone settings menu:
Note:To scroll, press
/.
1. Press PHONE to enterPhone Menu.
2. Scroll untilPhone Settingsis selected and press OK.
3. Scroll to cycle through the following selections:
•Phone Status•Set Ringer
•Message Notification•Modify Phonebook
•Auto Download•Return
Phone status
Note:This is a phone dependent feature.
This feature shows you the provider, name, signal power, battery power
and roaming status of the connected phone. To view your phone’s status:
Note:To scroll, press
/.
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1. Press PHONE to access thePhone Menu.
2. Scroll untilPhone Settingsis selected and press OK.
3. Scroll untilPhone Statusis selected and press OK.
4. Scroll to view the paired phone’sname,signal level, battery level and
roaming status.
After viewing any of these selections, press the Exit soft key to return to
thePhone Statusmenu.
Setting a ring tone
SYNCallows you to select from three ring tones or your cellular phone’s
ring tone. To access:
Note:To scroll, press
/.
1. Press PHONE to enterPhone Menu.
2. Scroll untilPhone Settingsis selected and press OK.
3. Scroll untilSet Ringeris selected and press OK.
4. Scroll to cycle through and hearRinger 1,Ringer 2,Ringer 3and
Phone Ringer.
Note:In-band ringing is a phone dependent feature. If your phone
supports in-band ringing, your phone’s ringer will play through the
vehicle audio system whenPhone Ringeris chosen.
Message notification
Note:This is a phone dependent feature.
SYNCgives you the option of choosing if you’d like to hear an audible
tone to notify you of an incoming text message. To turn this feature
on/off:
Note:To scroll, press
/.
1. Press PHONE to accessPhone Menu.
2. Scroll untilPhone Settingsis selected and press OK.
3. Scroll untilMessage Notificationis selected and press OK. The
system will take you to the chosen menu item.
4. Scroll to selectMessage Notification OnorMessage Notification Off
and press OK.
Modifying your phone book
Note:This is a phone dependent feature.
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