FORD RANGER 1997 2.G Owners Manual

Customer Assistance
323
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[HS05700(R)05/96]
Because the Board usually meets only once a month, some cases
may take longer than 30 days to be reviewed. The Board makes
every effort to resolve each case within 40 days of receiving the
consumer application form.
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[HS05800(R)05/96]
After a case is reviewed, the Board mails you a decision letter.
The Board also provides a form on which to accept or reject the
Board's decision. The decisions of the Board are binding on the
dealer and Ford, but not on consumers who may elect to pursue
other remedies available to them under state and federal law.
Decisions of the Board may be presented as evidence by any
party in subsequent legal proceedings that may be initiated,
where allowed by law.
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[HS05900(R)05/96]
To Request a DSB Brochure/Application
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[HS06000(R)05/96]
For a brochure/application, speak to your dealer or write to the
Board at the following address:
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[HS06100(R)05/96]
6 pica art:0040272-A
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324
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[HS06315(R)05/95]
Ford of Canada Customer Assistance
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[HS06320(R)08/95]
Ford Motor Company of Canada, Limited
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[HS06325(R)03/95]
If you live in Canada and have any questions or concerns that
the dealership cannot answer, contact the Customer Assistance
Centre.
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[HS06326(R)06/95]
7-1/2 pica art:0050104-B
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[HS06327(R)05/96]
Please have the following information available when contacting
the Customer Assistance Centre:
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[HS06328(R)05/96]
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your telephone number (both business and home)
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[HS06329(R)04/95]
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your Vehicle Identification Number (VIN) listed on your
owner card and/or your vehicle ownership license.
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[HS06330(R)05/96]
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the year and make of your vehicle
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[HS06331(R)05/96]
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the date purchased
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[HS06332(R)05/96]
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the name of the dealer and the city where the dealership is
located
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[HS06333(R)04/95]
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the current mileage on your vehicle.
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Customer Assistance
325
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[HS06335(R)09/95]
Mediation/Arbitration Program (Canada only)
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[HS06340(R)05/96]
In those cases where you continue to feel that the efforts by
Ford and the dealer to resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of Canada participates in
an impartial third party mediation/arbitration program
administered by the Canadian Motor Vehicle Arbitration Plan
(CAMVAP).
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[HS06345(R)05/96]
The CAMVAP program is a straight-forward and relatively
speedy alternative to resolve a disagreement when all other
efforts to produce a settlement have failed. This procedure is
without cost to you and is designed to eliminate the need for
lengthy and expensive legal proceedings.
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[HS06350(R)05/96]
In the CAMVAP program, impartial third-party Arbitrators
conduct hearings at mutually convenient times and places in an
informal environment. These impartial Arbitrators review the
positions of the parties, make decisions and, where appropriate,
render awards to resolve disputes. CAMVAP decisions are fast,
fair and final as the arbitrator's award is binding on both you
and Ford of Canada.
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[HS06355(R)05/96]
CAMVAP services are available in all territories and provinces,
except Quebec. For more information, without charge or
obligation, call your CAMVAP Provincial Administrator directly
at 1-800-207-0685.
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[HS06400(R)05/96]
Getting Help Outside the U.S. and Canada
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[HS06500(R)05/96]
Before you export your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate to make sure local
regulations do not prevent you from registering your vehicle.
Officials at the embassy can also help you decide whether you
should import your vehicle to that country.
*
[HS06600(R)06/95]
Officials at the embassy or consulate can tell you where to get
unleaded fuel. If you cannot get unleaded fuel or can get only
fuel with an anti-knock index that is lower than your vehicle
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326needs, contact a district or owner relations office before you
leave the U.S. or Canada.
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[HS06700(R)05/96]
Use of leaded fuel in your vehicle without a proper conversion
may damage the effectiveness of your emissions control system
and may cause engine knocking or serious engine damage. Ford
Motor Company is not responsible for any damage that is
caused by use of improper fuel.
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[HS06800(R)06/95]
You may also have difficulty importing your vehicle back into
the U.S. if you use leaded fuel.
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[HS06900(R)06/95]
If your vehicle must be serviced while you are traveling or
living in Central or South America, the Caribbean, or the
Middle East, contact the nearest Ford dealership. If the
dealership cannot help you, write to:
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[HS07000(R)10/95]
7-1/2 pica art:0040273-C
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[HS07100(R)06/95]
If you are in other foreign countries, contact the nearest Ford
dealership. If the dealership cannot help you, they can direct
you to the appropriate Ford affiliate office.
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[HS07200(R)06/95]
If you buy your vehicle in North America and then relocate
outside of the U.S. or Canada, register your Vehicle
Identification Number and new address with Ford Motor
Company Export Operations.
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327
Accessories
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[AC00400(R)05/96]
Ford Accessories for Your Vehicle
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[AC00425(R)01/96]
Ford has many fine products available from your dealer to clean
your vehicle and protect its finishes. For best results, use the
following, or products of equivalent quality:
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[AC00450(R)05/95]
twelve pica
chart:0032382-B
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[AC00500(R)05/96]
A wide selection of accessories is available through your local
authorized dealer. These fine accessories have been engineered
specifically to fulfill your automotive needs. They are custom
designed to complement the style and aerodynamic appearance
of your Ford-built vehicle. In addition, each accessory is made
from high quality materials and meets or exceeds Ford's rigid
engineering and safety specifications. That is why Ford brand
accessories are warranted for up to 12 months or 12,000 miles
(20,000 km), whichever comes first. See your dealer for complete
warranty information and accessory availability.
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328
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[AC00600(R)05/96]
Safety, Comfort, and Convenience
[AC01700(R)05/95]
thirty-two pica
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Accessories
329
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[AC01900(R)05/96]
NOTE: When adding accessories, equipment, passengers, and
luggage to your vehicle, do not exceed the total
weight capacity of the vehicle or of the front or rear
axle (GVWR, GAWR as shown on the Safety
Compliance Certification Label). Consult your dealer
for specific weight information.
*
[AC02000(R)05/96]
NOTE: The Federal Communications Commission (FCC) or
the Canadian Radio Telecommunications Commission
(CRTC) regulates the use of mobile communications
systems Ð such as two-way radios, telephones, and
theft alarms Ð that are equipped with radio
transmitters. Any such equipment installed in your
vehicle should comply with FCC or CRTC regulations
and should be installed only by a qualified technician.
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[AC02100(R)05/96]
NOTE: Mobile communications systems may harm the
operation of your vehicle, particularly if they are not
properly designed for automotive use or are not
properly installed. For example, when operated, such
systems may cause the engine to stumble or stall. In
addition, such systems may themselves be damaged or
their operation affected by operating your vehicle.
(Citizens band [CB] transceivers, garage door openers,
and other transmitters whose power output is 5 watts
or less will not ordinarily affect your vehicle's
operation.)
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[AC02200(R)05/96]
NOTE: Because we have no control over the installation,
design, or manufacture of such systems, Ford cannot
assume responsibility for any adverse effects or
damage that may result if you use this equipment.
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330
[AC02900(R)07/95]
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Front exterior view
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