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When you select:You can:
Select Source SYNC USB:
Press OK to access music
plugged into your USB port. You can also plug
in devices to charge them (if supported by
your device). Once connected, the system
indexes any readable media files. (The time
required to complete this depends on the size
of the media content being indexed.) If
Autoplay is on, you can access media files
randomly as they are indexed. If turned off,
indexed media is not available until the
indexing process is complete. SYNC is capable
of indexing thousands of average size media
and notifies you if the maximum indexing file
size is reached.
Bluetooth Audio: This is a phone-dependent
feature which allows you to stream music
playing on your Bluetooth-enabled phone. If
supported by your device, you can press
SEEK to play the previous or next track.
SYNC Line In: Press OK to select and play
music from your portable music player over
the vehicle’s speakers.
Note: If you have already connected a device
to the USB port, you cannot access the line in
feature. Some digital media players require
both USB and line in ports to stream data and
music separately.
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When you select:You can:
Media Settings Choose to shuffle or repeat your music and
select your Autoplay settings. Once these
selections are turned on, they remain on until
turned off. Press SEEK to play the previous
or next track.
Note:
Some digital media players require
both USB and line in ports to stream data and
music separately. Press OK to select and then
scroll to choose from:
Shuffle: Press OK to shuffle available media
files in the current playlist. Note:To shuffle
all media tracks, you must select Play All in
the Play Menu and then select Shuffle.
Repeat: Press OK to repeat any song.
Autoplay: Press OK to listen to music which
has already been randomly indexed during
the indexing process.
Mobile Apps Interact with SYNC-capable mobile
applications on your smart phone. See SYNC
AppLink earlier in this chapter for more
information.
System Settings Access Bluetooth Device menu listings (add,
connect, set as primary, on/off, delete) as well
as Advanced menu listings (prompts,
languages, defaults, master reset, install
application and system information).
Note:
See System Settings for more
information.
Exit Media Menu Press OK to exit the media menu.
Accessing Your Play Menu
This menu allows you to select and play your media by artist, album,
genre, playlist, track, similar music or even to explore what is on your
USB device.
1. Make sure that your device is plugged into the USB port and is turned on.
2. Press AUX and then MENU to enter the Media Menu.
3. Scroll to select the Play Menu and press OK.
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If there are no media files to access, the display indicates there is no
media. If there are media files, you have the following options to scroll
through and select from:
When you select:You can:
Play All Play all indexed media (tracks) from your playing
device in flat file mode, one at a time in numerical
order.
Press OK to select. The first track title appears in
the display.
Artists Sort all indexed media by artist. Once selected,
the system lists and then play all artists and tracks
alphabetically. If there are less than 255 indexed
artist, they are listed alphabetically in flat file
mode. If there are more, they are categorized in
alphabetical categories.
1. Press OK to select. You can select to play All
Artists or any indexed artist.
2. Scroll until the desired artist is chosen and
press OK.
Albums Sort all indexed media by albums. If there are less
than 255 indexed albums, they are listed
alphabetically in flat file mode. If there are more,
they are organized into alphabetical categories.
1. Press OK to enter the album menu and select
from playing all albums or from any individual
indexed album.
2. Scroll until the desired album is chosen and
press OK.
Genres Sort indexed music by genre (category) type.
SYNC lists the genres alphabetically in flat file
mode. If there are more than 255, SYNC
automatically organizes them into alphabetical
categories.
Press OK to select and then scroll to select the
desired genre and press OK.
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When you select:You can:
Playlists Access your playlists (from formats such as ASX,
.M3U, .WPL, .MTP.). The system lists your
playlists alphabetically in flat file mode. If there
are more than 255, they are organized into
alphabetical categories.
Press OK to select. Then scroll to select the
desired playlist and press OK.
Tracks Search for and play a specific track which has
been indexed. SYNC lists your tracks
alphabetically in flat file mode. If there are more
than 255, SYNC automatically organizes them into
alphabetical categories.
Press OK to select. Then scroll to select the
desired track and press OK.
Explore USB Explore all supported digital media on your media
device connected to the USB port. You can only
view media content which is compatible with
SYNC; other files saved are not visible.
Press OK to select. Then scroll to explore indexed
media on your flash drive.
Similar Music Play music similar to what is currently playing
from the USB port. The system uses the metadata
information of each song to compile a playlist for
you.
Press OK to select. The system creates a new list
of similar songs and begins playing. The metadata
tags must be populated for this feature to include
each track.
Note:With certain playing devices, if your
metadata tags are not populated, the tracks won’t
be available in voice recognition, play menu or
similar music. However, if you place these tracks
onto your playing device in “Mass Storage Device
Mode”, they are available in voice recognition, play
menu browsing and similar music. Unknowns are
placed into any unpopulated metadata tag.
Return Exit the current menu.
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System Settings
System settings provide access to your Bluetooth Devices and
Advanced menu features.
The Bluetooth Devices menu allows you to add, connect and delete a
device as turn the Bluetooth feature on and off.
Your Advanced menu allows you to access and set prompts, languages,
defaults and perform a master reset.
Bluetooth Devices Menu Options
This menu allows you to add, connect and delete devices as well as turn
Bluetooth on and off.
1. Press AUX and then MENU to enter the Media Menu.
2. Scroll until System Settings appears and select OK.
3. Scroll until Bluetooth Devices appears.
4. Press OK and then scroll to select from:
When you select:You can:
Add Bluetooth
Device
*Allows you to pair additional devices to the
system.
1. Press OK to select and press OK again
when Find SYNC appears in the display.
2. Follow the directions in your phone’s user
guide to put your phone into discovery mode.
A six-digit PIN appears in the display.
3. When prompted on your phone’s six-digit
display, enter the PIN.
Connect Bluetooth
Device Connect a previously paired
Bluetooth-enabled phone.
1. Press OK to select and view a list of
devices.
2. Scroll until the desired device is chosen
and press OK to connect the device.
Set Bluetooth On/Off Turn the Bluetooth feature on and off.
Press OK and scroll to toggle between On and
Off. When the desired selection is chosen,
press OK. Turning Bluetooth off disconnects
all Bluetooth devices and deactivates
Bluetooth features.
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When you select:You can:
Delete Device Delete a paired media device.
Press OK and scroll to select the device.
Press OK to confirm.
Delete All Devices Delete all previously paired devices.
Press OK to select.
Return Exit the current menu.
*This is a speed-dependent feature
Advanced Menu Options
This menu allows you to access settings such as prompts, language,
performing a master reset as well as returning to factory defaults.
1. Press AUX and then MENU to access the Media Menu.
2. Scroll until System Settings appears and select OK.
3. Scroll until Advanced appears.
4. Press OK and then scroll to select from the following:
When you select: You can:
Prompts Have SYNC guide you via questions, helpful
hints or ask you for a specific action.
1. Press OK to select and scroll to select
between on or off.
2. Press OK when the desired selection
appears in the display. SYNC takes you back
to the Advanced menu.
Languages Choose from English, Francais and Espanol.
The displays and prompts are in the selected
language.
1. Press OK to select and then scroll through
the languages.
2. Press OK when the desired selection
appears in the display.
3. If you change the language setting, the
display indicates that the system is updating.
When complete, SYNC takes you back to the
Advanced menu.
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When you select:You can:
Factory Defaults Return to the factory default settings. This
selection does not erase your indexed
information (phonebook, call history, text
messages and paired devices).
1. Press OK to select and then press OK again
when Restore Defaults? appears in the display.
2. Press OK to confirm.
Master Reset Completely erase all information stored on
SYNC (all phonebook, call history, text
messages and all paired devices) and return
to the factory default settings.
Application Download new software applications (if
available) and then load the desired
applications through your USB port. See the
web site for more information.
Return Exit the current menu.
TROUBLESHOOTING
Your SYNC system is easy to use. However, should questions arise, see
the tables below.
Use the website at any time to check your phone’s compatibility, register
your account and set preferences as well as access a customer
representative via an online chat (during certain hours). Visit
www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca for
more information.
Phone issues
Issue Possible cause(s) Possible solution(s)
Excessive
background noise
during a phone
call. The audio control
settings on your
phone may be
affecting SYNC
performance.Review your phone’s user guide
regarding audio adjustments.
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Phone issues
Issue Possible cause(s) Possible solution(s)
During a call, I
can hear the
other person but
they cannot hear
me. Possible phone
malfunction.
Try turning off the device,
resetting the device, removing
the device’s battery, then trying
again.
SYNC is not able
to download my
phonebook. •
Thisisa
phone-dependent
feature, OR
• Possible phone
malfunction. •
Go to the website to review
your phone’s compatibility.
• Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
• Try pushing your phonebook
contacts to SYNC by using the
Add Contacts feature.
• Use the SYNCmyphone
feature available on the website.
The system says
Phonebook
Downloaded but
my phonebook in
SYNC is empty or
is missing
contacts. Limitations on
your phone’s
capability.
•
Try pushing your phonebook
contacts to SYNC by using the
Add Contacts feature.
• If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
• Remove any pictures or
special ring tones associated
with the missing contact.
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Phone issues
Issue Possible cause(s) Possible solution(s)
I am having
trouble
connecting my
phone to SYNC. •
Thisisa
phone-dependent
feature, OR
• Possible phone
malfunction. •
Go to the website to review
your phone’s compatibility.
• Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
• Try deleting your device from
SYNC, deleting SYNC from your
device and trying again.
• Check the security and auto
accept/prompt always settings
relative to the SYNC Bluetooth
connection on your phone.
• Update your device’s software
firmware.
• Turn off the Auto phonebook
download setting.
Text messaging is
not working on
SYNC. •
Thisisa
phone-dependent
feature, OR
• Possible phone
malfunction. •
Go to the website to review
your phone’s compatibility.
• Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
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USB and media issues
Issue Possible cause(s) Possible solution(s)
I am having
trouble connecting
my device. Possible device
malfunction.
•
Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
• Make sure you are using the
manufacturer’s cable.
• Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
• Make sure that the device does
not have an auto-install program
or active security settings.
SYNC does not
recognize my
device when I turn
on the car. This is a device
limitation.
Make sure you are not leaving the
device in your vehicle during very
hot or cold temperatures.
Bluetooth audio
does not stream. •
Thisisa
phone-dependent
feature, OR
• The device is
not connected. Make sure the device is
connected to SYNC and that you
have pressed play on your device.
SYNC does not
recognize music
that is on my
device. •
Your music files
may not contain
the proper artist,
song title, album
or genre
information, OR
• The file may be
corrupted, OR
• The song may
have copyright
protection which
does not allow it
to play. •
Make sure that all song details
are populated.
• Some devices require you to
change the USB settings from
mass storage to MTP class.
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