WARRANTY FORD TRANSIT CONNECT 2022 Warranty Guide

2022 Model Year Ford Warranty Guide
(Except F-600/F-650/F-750/F-53/F-59
Over 19,500 lbs. GVWR and Electric Vehicles)
owner.ford.com ford.ca
September 2021
Fifth Printing
Litho in U.S.A.
NW7J 19T201 AA

This booklet explains the New Vehicle Limited Warranty
coverages that apply to your Ford vehicle. Your satisfaction is our
goal. If you are not satisfied with Ford’s performance under the
warranty, Ford participates in an informal warranty dispute
settlement mechanism through the Better Business Bureau,
which you can contact as follows: BBB AUTOLINE
1676 International Drive, Suite 550, McLean, VA 22102.
You may use the BBB Autoline without charge. An application is
available from BBB (800-955-5100) or Ford (800-392-3673).
You must resort to the BBB Autoline mechanism before
exercising rights or seeking remedies created by the
Magnuson-Moss Warranty Act. If you choose to seek redress by
pursuing rights and remedies not created by the Magnuson-Moss
Warranty Act, resort to the BBB Autoline Mechanism is not
required by any provision of the Magnuson-Moss Warranty Act.
Your state may require that you first resort to the BBB Autoline
before exercising rights or seeking remedies created by your
state’s laws.
Further information on the BBB Autoline can be found on page 44.
ALL IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES
OF MERCHANTABILITY OR OF FITNESS FOR A PARTICULAR
PURPOSE ARE LIMITED, TO THE EXTENT ALLOWED BY LAW,
TO THE DURATION OF THE NEW VEHICLE LIMITED WARRANTY
BUMPER TO BUMPER COVERAGE.Further information on implied
warranties can be found on page 5.
ANY PUNITIVE, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL
OR ANY OTHER DAMAGES CAUSED BY DELAY, OR LOSS OF
USE MAY NOT BE RECOVERED AND ARE DISCLAIMED AND
EXCLUDED UNLESS APPLICABLE LAW PROHIBITS THEIR
DISCLAIMER OR EXCLUSION. Further information on the
disclaimers and exclusions can be found on page 5.

Table of Contents
1. INTRODUCTION1
2. IMPORTANT INFORMATION YOU SHOULD KNOW 2
If You Need Customer Assistance 2
Know When Your Warranty Begins 2
Check Your Vehicle 2
Maintain Your Vehicle Properly 2
Who Pays For Warranty Repairs? 3
Do Warranties Apply In Other Countries? 4
3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2022-MODEL VEHICLE 5
Limitations And Disclaimers 5
What Is Covered? 9
What Is Not Covered? 14
4. IN ADDITION ... 20
Roadside Service Assistance (United States,
Puerto Rico, And U.S. Virgin Islands) 20
5. FEDERAL REQUIREMENTS FOR EMISSIONS WARRANTIES 22
What Is Covered? 26
What Is Not Covered? 28
6. CALIFORNIA REQUIREMENTS FOR EMISSIONS WARRANTIES 29
What Is Covered? 36
What Is Not Covered? 38

7. ADDITIONAL INFORMATION ABOUT YOUREMISSIONS WARRANTY COVERAGE, UNDER
FEDERAL AND CALIFORNIA REQUIREMENTS 39
8. NOISE EMISSIONS WARRANTY 42 9. FORD PROTECT EXTENDED SERVICE PLAN 43
10. BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM 44
11. STATE WARRANTY ENFORCEMENT LAWS 46
12. IMPORTANT INFORMATION ABOUT AMBULANCE CONVERSIONS 47

1. Introduction
Ford Motor Companyand your selling dealer thank you for
selecting one of our quality products. Our commitment to you
and your vehicle begins with quality protection and service.
When you need warranty repairs, your selling dealer would like
you to return to it for that service, but you may also take your
vehicle to another Ford Motor Company dealership authorized for
warranty repairs. Certain warranty repairs require special training
though, so not all dealers are authorized to perform all warranty
repairs. That means that, depending on the warranty repair
needed, the vehicle may need to be taken to another dealer. If a
particular dealership cannot assist you, then contact the
Customer Relationship Center at 1-800-392-3673.
This booklet explains in detail the warranty coverages that apply
to your 2022-model car or light truck. If you bought a previously
owned 2022-model vehicle, you are eligible for any remaining
warranty coverages.
Ford Motor Company provides the Emissions Defect Warranties
and Emissions Performance Warranties which cover your
emissions control systems, and Noise Emissions Warranty
which applies only to medium/heavy duty trucks over 10,000
pounds Gross Vehicle Weight Rating (pages 22-42).
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2. Important information you should know
IF YOU NEED CUSTOMER ASSISTANCE
Your Ford Motor Company dealer is available to assist you with
all your automotive needs. Please follow the procedures outlined
on the front page of this booklet.
In addition, if you are an eligible U.S. owner, you may use - at no
cost - the services of the BBB AUTO LINE program. For details,
see Better Business Bureau (BBB) AUTO LINE program, page 44
or call 1-800-955-5100.
KNOW WHEN YOUR WARRANTY BEGINS
YourWarranty Start Date is the day you take delivery of your
new vehicle or the day it is first put into service (for example, as a
dealer demonstrator), whichever occurs first.
CHECK YOUR VEHICLE
We try to check vehicles carefully at the assembly plant and the
dealership, and we usually correct any damage to paint, sheet
metal, upholstery, or other appearance items. But occasionally
something may slip past us, and a customer may find that a
vehicle was damaged before he or she took delivery. If you see
any damage when you receive your vehicle, notify your dealership
within one week.
MAINTAIN YOUR VEHICLE PROPERLY
Your glove compartment contains an Owner’s Manualwhich
indicates the scheduled maintenance required for your vehicle.
Proper maintenance guards against major repair expenses
resulting from neglect or inadequate maintenance, may help
increase the value you receive when you sell or trade your vehicle,
and is important in allowing your vehicle to comply with
applicable emissions standards.
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It is your responsibility to make sure that all of the scheduled
maintenance is performed and that the materials used meet Ford
engineering specifications. Failure to perform scheduled
maintenance as specified in the Owner’s Manual will invalidate
warranty coverage on parts affected by the lack of maintenance.
Make sure that receipts for completed maintenance work are
retained with the vehicle.
Your Ford or Lincoln dealership, or Ford or Lincoln Quality Care
Service Center, has factory-trained technicians who can perform
the required maintenance using genuine Ford parts. The
dealership looks forward to meeting your every service need to
maximize your satisfaction with your vehicle.
WHO PAYS FOR WARRANTY REPAIRS?
You will not be charged for repairs covered by any applicable
warranty during the stated coverage periods, unless specifically
stated elsewhere in this guide.
Some states have mandated alternate time coverage periods for
parts of your vehicle (e.g. seatbelts).
Some states and/or local governments may require a tax on a
portion of warranty repairs. Where applicable law allows, the tax
must be paid by you, the owner of the vehicle.
During the Bumper to Bumper Warranty period, dealers may
receive instructions to provide no-cost, service-type
improvements - not originally included in your Owner’s Manual -
intended to increase your overall satisfaction with your vehicle.
Sometimes Ford may offer a special adjustment program to pay
all or part of the cost of certain repairs beyond the terms of the
applicable warranty. Check with your dealer or call
1-800-392-3673 to learn whether any adjustment program is
applicable to your vehicle. Please have your vehicle identification
number available.3

DO WARRANTIES APPLY IN OTHER COUNTRIES?
TheNew Vehicle Limited Warranty and theEmissions
Warranties described in this booklet apply to your vehicle if:
• it was originally purchased through the Ford Export Operations Military Sales Program; or
• it was originally sold or leased by Ford Motor Company or one of its dealers in the United States or U.S. Territories, and it was
originally registered/licensed and operated in the United
States, U.S. Territories, or Canada.
If you meet either of these two requirements, you do have
warranty coverage when you travel with this vehicle outside the
United States, U.S. Territories, or Canada. In some cases,
however, you may have to pay the servicing Ford dealer in a
foreign country or U.S. Territory for a repair that is covered under
the U.S. warranty. If this happens, be sure to save the paid repair
order or invoice. You should present this document to a U.S. Ford
Motor Company dealer for warranty refund consideration. Refer
to www.Ford.com for additional customer assistance reference
information.
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3. The New Vehicle Limited Warranty for your2022-model vehicle
LIMITATIONS AND DISCLAIMERS
All of the warranties in this booklet are subject to the following
limitations and disclaimers:
The warranties in this booklet are the only express warranties
applicable to your vehicle. Ford does not assume or authorize
anyone to assume for it any other obligation or liability in
connection with your vehicle or these warranties. No person,
including Ford employees or dealers, may modify or waive any
part of these warranties.
Ford and its dealers reserve the right to make changes in or
additions to vehicles built or sold by them at any time without
incurring any obligation to make the same or similar changes
or additions to vehicles previously built or sold.
Ford and its dealers also reserve the right to provide
post-warranty repairs, conduct recalls, or extend the warranty
coverage period for certain vehicles or vehicle populations, at
the sole discretion of Ford. The fact that Ford has provided
such measures to a particular vehicle or vehicle population in
no way obligates Ford to provide similar accommodations to
other owners of similar vehicles.
As a condition of these warranties, you are responsible for
properly using, maintaining, and caring for your vehicle as
outlined in your Owner’s Manual. Ford recommends that you
maintain copies of all maintenance records and receipts for
review by Ford.
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Ford and your dealer are not responsible for any time or income
that you lose, any inconvenience you might be caused, the loss
of your transportation or use of your vehicle, the cost of rental
vehicles, fuel, telephone, travel, meals, or lodging, the loss of
personal or commercial property, the loss of revenue, or for any
other incidental or consequential damages you may have.
Punitive, exemplary, or multiple damages may not be
recovered unless applicable law prohibits their disclaimer.
You may not bring any warranty-related claim as a class
representative, a private attorney general, a member of a class
of claimants or in any other representative capacity.
Ford shall not be liable for any damages caused by delay in
delivery or furnishing of any products and/or services.
You may have some implied warranties. For example, you may
have an implied warranty of merchantability (that the car or
light truck is reasonably fit for the general purpose for which it
was sold) or an implied warranty of fitness for a particular
purpose (that the car or light truck is suitable for your special
purposes), if a special purpose was specifically disclosed to
Ford itself not merely to the dealer before your purchase, and
Ford itself not just the dealer told you the vehicle would be
suitable for that purpose.
These implied warranties are limited, to the extent allowed by
law, to the time period covered by the written warranties, or to
the applicable time period provided by state law, whichever
period is shorter.DISCLAIMER OF IMPLIED WARRANTIES FOR BUSINESS
AND RACING USE
*** Ford disclaims all implied warranties if the vehicle is used
for business or commercial purposes. ***
*** Ford disclaims the implied warranty of fitness for a
particular purpose if your vehicle is used for racing, even if the
vehicle is equipped for racing. ***
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