ESP INFINITI Q50 2019 Infiniti Intouch

8. Information and settings
site to send lock or unlock commands to
the vehicle.
. Remote Sound Horn and Flash Lights:
Remote Horn and Lights allows you to
remotely flash the lights and sound the
horn on your vehicle. It is most often
used to help you locate your vehicle.
. Remote Engine Start:
Remote Engine Start provides you the
convenience of being able to start your
vehicle from the website or from your
mobile phone. Once started, your car will
run for 10 minutes. If you need a little
extra time before you get to your car,
you can extend the run time by making a
second Remote Engine Start request.
The car will run for an additional 10
minutes from the time of your second
request.
. Alarm Notification:
The Alarm Notification feature will noti-
fy you via the chosen notification meth-
od on the INFINITI InTouch
TMServices
website when your vehicle alarm system
is activated.
. Scheduled Maintenance Notification:
The Maintenance Alert Notification pro- vides your vehicle’s mileage data to
INFINITI. INFINITI notifies you of main-
tenance notifications using this mileage
data.
. Maintenance Alert:
Maintenance Alert allows you to receive
notifications via the chosen notification
method set in the INFINITI InTouch
TM
Services website in the event of a vehicle
sub-system malfunction. The service is
managed through the INFINITI In-
Touch
TMServices website.
. Destination Assistance:
The Destination Assistance helps you to
search a destination via the Interactive
Voice Response (IVR) system or a live
Response Specialist by pushing the IVR
soft button on the navigation screen. The
IVR system will ask you for a name, item
or address, etc. to locate your requested
point of interest and accesses a third-
party service to bring up the most
applicable results. A Response Specialist
will assist you if your request is not
recognized in the IVR session.
. Destination Send–to Vehicle:
Destination Send-to-Vehicle feature al-
lows you to find the point of interest information from the latest database
within the INFINITI InTouch
TMServices
website and download the information
to the vehicle.
“Using Destination Send to Car”
(page 9-27)
. Connected Search:
Connected Search gives you the ability
to conduct a point of interest search
around the vehicle location via the
Destination menu of the navigation
system. This search links to the INFINITI
InTouch
TMServices database which may
have destination information that is
more up-to-date than your vehicle’s
navigation system.
. Drive Zone:
The Drive Zone feature allows you to
monitor the movement of your vehicle in
and out of specified regions. Using the
INFINITI InTouch
TMServices website or
the Interactive Voice Response (IVR),
you can define a series of allowed or
restricted regions, and are then alerted
via your chosen notification method
when the vehicle enters or leaves a
designated region. You can also query
the INFINITI InTouch
TMServices web-
site to see a listing of alert notifications
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received.
. Max Speed Alert:
Max Speed Alert allows you to monitor
the speed of your vehicle by receiving
alerts. You can set the maximum speed
via the INFINITI InTouch
TMServices
website, and if your vehicle exceeds the
specified speed threshold, you will re-
ceive a notification via the chosen meth-
od. You can also query the INFINITI
InTouch
TMServices website to view a
listing of Max Speed Alert notifications.
. Mobile Information Service (if so
equipped):
Mobile Information Service (MIS) deli-
vers information such as the latest news
headlines, stock quotes and sports
scores set in the INFINITI InTouch
TM
Services website to be displayed on your
navigation screen or to be read out.
“Viewing information feeds”
(page 8-17)
. Valet Alert:
Valet Alert notifies you if the vehicle
moves outside a 0.2 mile radius of the
location set on the INFINITI InTouch
TM
Services website. You can activate Valet
Alert from the “Voice Menu” and saying “Valet Alert” when the call is connected.
“Connecting to Interactive Voice
Menu” (page 8-17)
. Journey Planner feature allows you to
set the route according to the route plan
created in advance by the INFINITI
Owner’s Portal Website.
“Using Journey Planner”
(page 9-22)
Notice to Bluetooth® Hands-Free
Phone users
The Bluetooth® Hands-Free Phone System
will be disabled and not be able to take
phone calls while the vehicle is connected to
the INFINITI InTouch
TMServices Response
Specialists or the emergency support staff at
the INFINITI Response Center.
This is to avoid various services by INFINITI
InTouch
TMServices Response Specialists
(such as route guidance) and INFINITI
InTouch
TMServices emergency support
staff being interrupted by incoming calls.
Incoming phone calls received while the
vehicle is connected to the Service Center
will not be listed in the call history of the
Bluetooth® Hands-Free Phone System.
However those incoming calls may be listed
in the call history of your mobile phone, depending on its capabilities. After discon-
necting communication with the INFINITI
InTouch
TMServices Response Specialist or
INFINITI InTouchTMServices emergency
support staff, check the incoming call history
on your mobile phone when it is safe to do
so.
Service application
A separately purchased INFINITI InTouchTM
Services subscription is required. For de-
tailed information, contact an INFINITI
retailer or refer to the following INFINITI
InTouch
TMServices website:
usa.infinitiintouch.com (for U.S.)
canada.infinitiintouch.com (for Canada)
INFO:
If the vehicle is owned by another person
and is resold, the subscription for this service
must be canceled and all data stored on the
device must be deleted.
Operating tips
8. Information and settings
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8. Information and settings
WARNING
.Use the INFINITI InTouchTMServices
after stopping your vehicle in a safe
location. If you have to use the
INFINITI InTouch
TMServices while
driving, exercise extreme caution at
all times so full attention may be
given to vehicle operation.
. If you are unable to devote full
attention to vehicle operation while
talking with the INFINITI InTouch
TM
Services, pull off the road to a safe
location and stop your vehicle.
. Do not use the INFINITI InTouch
TM
Services with the engine stopped. Doing
so may discharge the vehicle battery.
. The INFINITI InTouch
TMServices cannot
be used under the following conditions:
— The INFINITI InTouch
TMServices sub-
scription has expired.
— The vehicle is outside the area where the cellular network service is recei-
vable.
— The vehicle is in a location with poor signal reception such as tunnels, underground parking garages, behind
buildings or in mountainous areas.
— The line is busy.
— The TCU (Telematics Control Unit) or other systems of your vehicle are not
working properly.
— The INFINITI InTouch
TMServices net-
work system is disabled.
. Information Feeds download cannot be
used when the vehicle is connected to
the INFINITI InTouch
TMServices Data
Center and INFINITI InTouchTMServices
Response Center.
. Communication with the INFINITI In-
Touch
TMServices Data Center is related
to the data communication mode and
may cause occasional difficulty in receiv-
ing signals, and the signal receivable area
may be limited compared to regular
mobile phones.
. You may hear clicks or experience inter-
ruptions while speaking with the
INFINITI InTouch
TMServices Response
Specialists. This is due to a shift in the
connection zone and is not a malfunc-
tion. .
Depending on the line used, the sound
volume may decrease. Adjust the volume
as necessary.
. Received sounds may be distorted or
ambient noise may sound like voices of a
crowd. This is due to the use of the
digital line and is not a malfunction.
. You may hear your own voice from the
speaker when talking with the INFINITI
InTouch
TMServices Response Specialists
due to a network disturbance. When this
occurs, reconnect the line after a few
minutes or at a different location.
. This vehicle incorporates a communica-
tion device that is called a TCU (Tele-
matics Control Unit). The communication
connection between this unit and the
INFINITI InTouch
TMServices Data Cen-
ter allows for various services. When the
system connects to the INFINITI In-
Touch
TMServices Data Center, an an-
tenna icon will appear on the screen. Use
the service in a location where the
symbol representing good signal recep-
tion appears on the screen.
: When the signal reception is good
: When the signal reception is bad
8-16

.The INFINITI InTouchTMServices use the
TCU (Telematics Control Unit) for com-
munications. Even if the signal strength
bar of the in-vehicle data communication
module indicates good reception, con-
nection to the INFINITI InTouch
TMSer-
vices Data Center may be disabled. This
does not indicate a malfunction. Operate
the system again after a few minutes.
CONNECTING TO INTERACTIVE
VOICE MENU
Various services to support your driving are
available by answering Interactive Voice
Menu.
For more details, contact the INFINITI
InTouch
TMServices Customer Care at 1-
855-444-7244 or refer to the INFINITI
InTouch
TMServices website usa.infinitiin-
touch.com (for U.S.)/canada.infinitiintouch.
com (for Canada).
1. Push <MENU> and touch [InTouch Ser-
vices].
2. Touch [Connect to Voice Menu].
3. The system connects to the INFINITI InTouch
TMServices Response Center
and menu options will be announced.
Speak your preferred option.
.Destination Assistance
Set a destination using a Interactive
Voice Response (IVR) system.
.Roadside AssistanceConnect to the Roadside Response
Specialist.
.Valet AlertTurns on the Valet Alert function and
monitors the vehicle movement within
a certain range.
.Personal AssistanceConnects to the INFINITI InTouchTM
Services Response Specialist.
INFO:
. You can also connect to an INFINITI
InTouch
TMServices Interactive Voice
Menu by touching the IVR soft button
on the map. .
After selecting [Connect to Voice Menu],
it may take some time until the system
initiates connection, depending on the
technical environment and whether the
TCU (Telematics Control Unit) is being
used by other services.
. To avoid disconnecting the line, do not
turn off the engine.
USING MY SCHEDULE
Allows you to provide in-vehicle access to
your personal Google CalendarTM.
1. Push <MENU>.
2. Touch [InTouch Services].
3. Touch [My Schedule].
My Schedule allows you to see your Google
Calendar
TMevents in your vehicle.
VIEWING INFORMATION FEEDS
Contents of the various INFINITI InTouchTM
Services information can be downloaded.
Downloading information feeds
1. Push <MENU>.
2. Touch [InTouch Services].
3. Touch [Mobile Info. Service]. A folder list screen is displayed.
8. Information and settings
8-17

is possible to make a phone call to the
facility.
After parking the vehicle in a safe location
and touching [Menu], the operation menu is
displayed on the right side of the screen.
INFO:
The availability of the operation menu items
differs depending on the contents of the
selected information feeds.
Updating All Information Feeds
It is possible to synchronize with the list
updated INFINITI InTouchTMServices web-
site, such as “Destination Send to Car”, “My
Schedule”, “Mobile Info. Service” or “Journey
Planner”, etc.
For details of the services and settings, refer
to the INFINITI InTouch
TMServices website:
usa.infinitiintouch.com (for U.S.)/canada.in- finitiintouch.com (for Canada), or contact
the INFINITI InTouch
TMServices Customer
Care at 1-855-444-7244.
1. Push <MENU>.
2. Touch [InTouch Services].
3. Touch [Sync All Feeds].
4. The latest information is sent from the INFINITI InTouch
TMServices Response
Center and an updated list is displayed.
Viewing information feeds history
The information feeds that were previously
referred to are displayed.
1. Push <MENU>.
2. Touch [InTouch Services].
3. Touch [History].
4. Touch the preferred item. 5. A history list is displayed. Touch the
preferred information feed.
INFINITI INTOUCHTMSERVICES
SETTINGS
You can delete INFINITI InTouchTMServices
history, return to the default settings, and
display user information from the setting
screen.
8. Information and settings
8-19

8. Information and settings
VOLUME SETTING
The INFINITI InTouchTMServices Text-to-
Speech and INFINITI InTouchTMServices
Response Specialist volume can be set.
EMERGENCY SUPPORT
INFINITI InTouchTMServices provides var-
ious services to support dealing with emer-
gencies of the subscribed vehicle and the
driver.
For example, in case of an illness or serious
injury, you can seek support by pushing the
in-vehicle <SOS>and connecting to the
INFINITI InTouch
TMServices Response Cen-
ter. The INFINITI InTouchTMServices Re-
sponse Center can specify the location of the
vehicle via GPS, and the information will be
sent to the police or other agencies as
needed.
For information about other INFINITI In-
Touch
TMServices emergency support re-
lated services, contact the INFINITI
InTouch
TMServices Customer Care at 1-
855-444-7244 or refer to the INFINITI
InTouch
TMServices website usa.infinitiin-
touch.com (for U.S.)/canada.infinitiintouch.
com (for Canada).
WARNING
. Please note that the Automatic Colli-
sion Notification service and Emer-
gency Call function cannot be used in
the following conditions:
— Emergency functions and services will not be available without a paid
subscription to INFINITI InTouch
TM
Services.
— The INFINITI InTouch
TMServices
network system is disabled.
— The vehicle moves outside the ser- vice area where the TCU (Tele-
matics Control Unit) is connected
to the system.
— The vehicle is outside the area where the cellular network service
is receivable.
— The vehicle is in a location with poor signal reception such as tunnels,
underground parking garages, be-
hind buildings or in mountainous
areas.
— The line is busy. — The TCU (Telematics Control Unit)
or other systems of your vehicle are
not working properly.
— It may not be possible to make an emergency call depending on the
severity of a collision and/or emer-
gency.
. Park the vehicle in a safe location and
set the parking brake before operat-
ing <SOS>.
. Only use this service in case of an
emergency. There may be a penalty
for inappropriate use of the service.
. Radio waves could adversely affect
electric medical equipment. Indivi-
duals who use a pacemaker should
contact the device manufacturer re-
garding any possible effects before
using the system.
. The TCU (Telematics Control Unit)
antenna is installed inside the upper
central part of the instrument panel.
An occupant should not get any closer
to the antenna than specified by the
pacemaker manufacturer. The radio
waves from the TCU antenna may
adversely affect the operation of the
pacemaker while using the INFINITI
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InTouchTMServices.
Making an emergency call
1. Push<SOS>. An emergency call is sent to
the emergency call center. At the same
time, the vehicle information (location of
the vehicle, vehicle speed and the direc-
tion of travel) is also transferred.
2. When the line is connected, speak to the Response Specialist.
If you want to cancel the emergency call,
push and hold <SOS>for a few seconds.
INFO:
. After <SOS> is pushed, it may take some
time until the system initiates connec-
tion, depending on the technical environ-
ment and whether the TCU (Telematics
Control Unit) is being used by other
services.
. Emergency support is available when
<SOS> indicator lamp is turned on.
Emergency support cannot be used
when <SOS> indicator lamp is turned off.
. When the emergency support is disable
after <SOS> was pushed, display shows
an error message.
. To avoid disconnecting the line, do not
turn off the engine.
8. Information and settings
8-23

Step 1 Step 2 Setting itemAction
[Freeway Entrance/Exit] Searches for a destination from a freeway entrance/exit.
“Setting freeway entrance/exit” (page 9-23)
[City Center] Sets the center of a city as the destination.
“Setting city center” (page 9-24)
[Phone Numbers] Searches for a point of interest by a telephone number.
“Setting by phone number” (page 9-25)
[Stored Routes] Selects a stored route.
“Setting from stored routes” (page 9-25)
[Connected Search] Input a keyword of a point of interest and connect and search the INFINITI InTouchTM
Services Data Center.“Searching by connecting Data Center” (page 9-26)
Scroll map and
push <
/OK> [New Destination]
(on the upper display)
Set a location scrolled to on the map as the destination
Push IVR soft
button (on the
upper display) Speak your choice, or ask the INFINITI
InTouch
TMServices Response Specialists
directly to search for your destination. Set the destination with the assistance of an INFINITI InTouch
TMServices Response
Specialist.
Push <MENU> [InTouch
Services] [Connected Search] Input a keyword of a point of interest and connect and search the INFINITI InTouch
TM
Services Data Center.“Searching by connecting Data Center” (page 9-26)
[Send to Car] Search for a location using Google maps, and download the information to set the destination via the INFINITI InTouch
TMServices Data Center.“Using Google send-to-car” (page 9-26)
[Destination Send to Car] Search for destinations from a point of interest (POI) database accessed within the INFINITI InTouch
TMServices website.“Using Destination Send to Car” (page 9-27)
9. Navigation (if so equipped)
9-17

.[Spell Name]:Enter the facilities name to narrow
down the search.
.[City/Area]:
— [Within a City]: Input the city to narrow down the
target city.
— [Near Destination]: When the destination is set, this
indicates a list of facilities around
the destination.
— [Show Along Route]: The system displays the facilities
located along the route.
5. Touch the preferred destination facility from the list.
Touch [Start] to start route guidance.
INFO:
. After setting a destination, the location
of the destination can be adjusted.
“Procedures after setting route”
(page 9-27)
. If the nearest POI cannot be searched, a
message asking whether to search from
an extended area will be displayed. When [Yes] is selected, the system starts to
search for POI in a wider area.
SETTING HOME AS DESTINA-
TION
The home location can be set as the
destination if the home location is stored in
advance. This function is especially useful
when searching for a route to return to the
home location.
1. Push
<MENU> and touch [Home].
2. The home location is displayed on the upper display, and the system sets the
home location as the destination.
INFO:
If the home location is not stored yet, the
system will automatically display a
screen for storing it.
“Storing home location”
(page 9-48)
3. The selected destination is displayed at the center of the map. Touch [Start] to
start route guidance.
Voice command
1. Push <
>located on the steering-
wheel.
2. After the tone sounds, speak a com- mand.
To set the home location as the destination:
“Home”
SETTING INTERSECTION
It is possible to set an intersection of any
two streets as the destination and have the
system calculate a route.
1. Push <MENU> and touch [Destination].
2. Touch [Intersection].
3. A character input screen is displayed on the lower display.
4. Enter the name of the first street. After finishing the entry, touch [List]. A list
screen is displayed.
5. Touch a street as the first street from the list.
6. A second street input screen is displayed on the lower display.
7. Enter the name of the second street. After finishing the entry, touch [List]. A
list screen is displayed.
9. Navigation (if so equipped)
9-21

9. Navigation (if so equipped)
reception being available.
Searching by connecting Data Cen-
ter
It is possible to find a point of interest by
inputting a keyword and connecting to the
INFINITI InTouch
TMServices Data Center.
The searched location can be set as a
destination.
1. Push <MENU> and touch [InTouch Ser-
vices].
2. Touch [Connected Search].
3. Enter the keyword and touch [Search]. The system will connect to the INFINITI
InTouch
TMServices Data Center and the
search results will be displayed.
INFO:
The search history can also be reused by
touch [History].
4. Touch the preferred destination from the list.
INFO:
.Touch [info] to display the facilityinformation on the upper display.
.Touch [Details] to display the informa- tion feeds screen.
“Screen information”
(page 8-18)
5. The entire destination is shown on the upper display. Touch [Start] to start
route guidance.
Searching by using IVR soft button
on map
It is possible to set a destination by touching
the IVR (Interactive Voice Response) soft
button
on the map. You can choose from
the options provided by the voice guidance
and speak your choice, or ask the INFINITI
InTouch
TMServices Response Specialists
directly to search for your destination.
“Connecting to Interactive Voice Menu”
(page 8-17)
Using Google send-to-car
It is possible to search for a location using
Google maps, and to download the informa-
tion to set the destination via the INFINITI
InTouch
TMServices Data Center.
1. Push <MENU> and touch [InTouch Ser-
vices].
2. Touch [Send to Car]. The system connects to the INFINITI
InTouch
TMServices Data Center and the
destination list is downloaded.
3. Select the preferred destinations from
the list. The position of the selected
location is displayed in the preview on
the upper display.
9-26