JEEP GRAND CHEROKEE 2017 WK2 / 4.G Owners Manual

CUSTOMER ASSISTANCE
CONTENTS
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE ....................... .610
▫ Prepare For The Appointment ..............610
▫ Prepare A List ........................ .610
▫ Be Reasonable With Requests ..............610
 IF YOU NEED ASSISTANCE ................610
▫ FCA US LLC Customer Center .............611
▫ FCA Canada Inc. Customer Center ...........611
▫ In Mexico Contact ......................611
▫ Puerto Rico And U.S. Virgin Islands ..........611▫
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY) ....................612
▫ Service Contract ...................... .612
 WARRANTY INFORMATION ...............613
 MOPARPARTS .........................613
 REPORTING SAFETY DEFECTS .............613
▫ In The 50 United States And Washington, D.C. . .613
▫ In Canada ........................... .614
 PUBLICATION ORDER FORMS .............614
11

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep
a maintenance log of your vehicle’s service history. This
can often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident or
work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority. At
many authorized dealers, you may obtain a rental vehicle
at a minimal daily charge. If you need a rental, it is
advisable to make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho-
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service.
The manufacturer’s authorized dealer have the facilities,
factory-trained technicians, special tools, and the latest
information to ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern,
you may contact the manufacturer’s customer center.
610 CUSTOMER ASSISTANCE

Any communication to the manufacturer’s customer center
should include the following information:
•Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 247-9753
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Puerto Rico And U.S. Virgin Islands
Customer Service Chrysler International Services LLC
P.O. Box 191857
San Juan 00919-1857
Tel.: (787) 782-5757
Fax: (787) 782-3345
11
CUSTOMER ASSISTANCE 611

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommunica-
tion Devices for the Deaf) equipment at its customer center.
Any hearing or speech impaired customer, who has access
to a TDD or a conventional teletypewriter (TTY) in the
United States, can communicate with the manufacturer by
dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell
Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer’s New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manu-
facturer’s service contracts. If you purchased a manufac-
turer’s service contract, you will receive Plan Provisions
and an Owner Identification Card in the mail within three
weeks of the vehicle delivery date. If you have anyquestions about the service contract, call the manufactur-
er’s Service Contract National Customer Hotline at 1-800-
521-9922 (Canadian residents, call (800) 465-2001 English /
(800) 387-9983 French).
The manufacturer will not stand behind any service con-
tract that is not the manufacturer’s service contract. It is not
responsible for any service contract other than the manu-
facturer’s service contract. If you purchased a service
contract that is not a manufacturer’s service contract, and
you require service after the manufacturer’s New Vehicle
Limited Warranty expires, please refer to the contract
documents, and contact the person listed in those docu-
ments.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
612 CUSTOMER ASSISTANCE

WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle compo-
nents contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids con-
tained in vehicles and certain products of component
wear contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm.
WARRANTY INFORMATION
See the Warranty Information Booklet, located in the
owner ’s information kit, for the terms and provisions of
FCA US LLC warranties applicable to this vehicle and
market.
MOPAR PARTS
MOPAR fluids, lubricants, parts, and accessories are avail-
able from an authorized dealer. They are recommended for
your vehicle in order to help keep the vehicle operating at
its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should imme-
diately inform the National Highway Traffic Safety Admin-
istration (NHTSA) in addition to notifying FCA US LLC.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in a
group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your authorized dealer
or FCA US LLC.
To contact NHTSA, you may call the Vehicle Safety Hotline
toll free at 1-888-327-4236 (TTY: 1-800-424-9153); or go to
http://www.safercar.gov; or write to: Administrator,
NHTSA, 1200 New Jersey Avenue, SE., West Building,
Washington, D.C. 20590. You can also obtain other
information about motor vehicle safety from
http://www.safercar.gov.
11
CUSTOMER ASSISTANCE 613

In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department immedi-
ately. Canadian customers who wish to report a safety defect
to the Canadian government should contact Transport
Canada, Motor Vehicle Defect Investigations and Recalls at
1-800-333-0510 or go to http://www.tc.gc.ca/roadsafety/.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mastercard,
American Express, and Discover orders are accepted. If you
prefer mailing your payment, please call for an order form.
NOTE:A street address is required when ordering manu-
als (no P.O. Boxes).
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle, system,
and/or components is written in straightforward language
with illustrations, diagrams, and charts. Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and fea-
tures. They show exactly how to find and correct problems
the first time, using step-by-step troubleshooting and driv-
ability procedures, proven diagnostic tests and a complete
list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to acquaint
you with specific FCA US LLC vehicles. Included are
starting, operating, emergency and maintenance proce-
dures as well as specifications, capabilities and safety tips.
Call toll free at:
•
1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com
614 CUSTOMER ASSISTANCE

INDEX
12

About Your Brakes........................ .505
Adaptive Cruise Control (ACC) (Cruise Control) . . . .299
Adding Engine Coolant (Antifreeze) .............468
Adding Fuel ............................. .366
Additives, Fuel ........................... .507
Adjust Forward ................................46
Rearward ...............................46
AirBag ................................ .228
Air Bag Operation ....................... .229
Air Bag Warning Light .....................226
Driver Knee Air Bag ..................... .230
Enhanced Accident Response .............236, 436
Event Data Recorder (EDR) .................437
FrontAirBag .......................... .228
If A Deployment Occurs ....................234
Knee Impact Bolsters ..................... .230
Maintaining Your Air Bag System .............236
Redundant Air Bag Warning Light ............227
Side Air Bags .......................... .230
Transporting Pets ....................... .255
Air Bag Light ...................... .150, 226, 257
Air Bag Maintenance ....................... .236
Air Cleaner, Engine (Engine Air Cleaner Filter) ......452
Air Conditioner Maintenance ..................454 Air Conditioning Filter
.................88, 452, 455
Air Conditioning, Operating Tips ................88
Air Conditioning Refrigerant ...............454, 455
Air Conditioning System ...................87, 454
Air Filter ............................... .452
Air Pressure, Tires ......................... .484
Alarm Arm The System ..........................33
Disarm The System ........................33
Alarm (Security Alarm) ....................32, 152
Alarm System (Security Alarm) .................32
Alterations/Modifications, Vehicle ................7
Antifreeze (Engine Coolant) ................467, 511
Disposal .............................. .470
Anti-Lock

Brake System (ABS) .................180
Anti-Lock Warning Light .....................163
Arming System (Security Alarm) ................32
Assist, Hill Start .......................... .182
Audio Systems (Radio) ...................... .517
Auto Down Power Windows ...................90
Automatic Door Locks ........................39
Automatic Headlights ........................67
Automatic High Beams .......................70
Automatic Temperature Control (ATC) ............87
Automatic Transmission ..................275, 474
616 INDEX

Adding Fluid....................... .474, 514
Fluid And Filter Changes ...................474
Fluid Change .......................... .474
Fluid Level Check .....................472, 473
Fluid Type ......................... .472, 514
Gear Ranges ........................... .277
Special Additives ........................ .473
Auto Unlock, Doors .........................39
Auto Up Power Windows .....................91
Auxiliary Electrical Outlet (Power Outlet) .........122
Auxiliary Power Outlet ..................... .122
Axle Lubrication .......................... .514
Battery .............................. .154, 448
Charging System Light ....................154
Keyless Key Fob Replacement ................22
Belts, Seat ............................... .257
Blind Spot Monitoring ...................... .195
Body Mechanism Lubrication ..................459
B-Pillar Location .......................... .479
Brake Assist System ........................ .182
Brake Control System, Electronic ................181
Brake Fluid .......................... .471, 514
Brake System ......................... .471, 505
Anti-Lock (ABS) ........................ .505Fluid Check
........................ .471, 514
Master Cylinder ........................ .471
Parking .............................. .271
Warning Light .......................... .151
Brake/Transmission Interlock ..................274
Break-In Recommendations, New Vehicle ..........270
Bulb Replacement ......................... .403
Bulbs, Light ............................. .259
Camera, Rear ............................ .364
Capacities, Fluid ...........................511
Caps, Filler Fuel ................................. .428
Oil

(Engine) ........................ .445, 451
Radiator (Coolant Pressure) .................469
Carbon Monoxide Warning ................256, 510
Cargo Area Cover ......................... .107
Cargo Area Features ....................... .105
Cargo Compartment ....................... .105
Light ................................ .106
Cargo Light ............................. .106
Cargo Tie-Downs .......................... .108
Car Washes .............................. .499
Cellular Phone ........................... .587
Certification Label ......................... .369
12
INDEX 617

Chains, Tire............................. .494
Changing A Flat Tire ....................... .475
Check Engine Light (Malfunction Indicator Light). . . .177
Checking Your Vehicle For Safety ...............256
Checks, Safety ............................ .256
Child Restraint ........................... .238
Child Restraints Booster Seats ........................... .241
Child Restraints ........................ .238
Child Seat Installation .....................252
How To Stow An Unused ALR Seat Belt ........249
Infants And Child Restraints ................240
LATCH Positions ........................ .243
Lower Anchors And Tethers For Children .......243
Older Children And Child Restraints ...........240
Seating Positions ........................ .242
Child Safety Locks ..........................39
Clean Air Gasoline ........................ .507
Cleaning Wheels ............................... .492
Climate Control ............................80
Manual ................................80
Cold Weather Operation ..................... .266
Compact Disc (CD) Maintenance ................608
Compact Spare Tire ........................ .490Computer, Trip/Travel
...................... .148
Console, Overhead ..........................118
Contract, Service .......................... .612
Coolant Pressure Cap (Radiator Cap) .............469
Cooling System ........................... .467
Adding Coolant (Antifreeze) .................468
Coolant Capacity .........................511
Coolant Level .......................... .470
Disposal Of Used Coolant ..................470
Drain, Flush, And Refill ....................467
Inspection ......................... .467, 470
Points To Remember ..................... .470
Pressure Cap ........................... .469
Radiator
Cap.......................... .469
Selection Of Coolant (Antifreeze) .......467, 511, 512
Corrosion Protection ....................... .498
Cruise Control (Speed Control) .................299
Cruise Light ....................... .172, 173, 174
Cupholders .............................. .121
Customer Assistance ....................... .610
Daytime Running Lights ......................68
Dealer Service ............................ .449
Defroster, Windshield ....................... .257
Diagnostic System, Onboard ...................176
618 INDEX