MERCEDES-BENZ E-CLASS SALOON 2017 Owners Manual

Making a call via
theove rhead control panel
Re quirements:
In order tobe able touse the Mercedes me con‐
nect service in theve hicle, thefo llowing is
re qu ired:
R You ha veaccess toa GSM networ k.
R The contra ct partner's GSM network co ver‐
age is available in there spective region.
R The ignition must be switched on so that
ve hicle data can be transfer red automati‐
call y. 1
Breakdown assis tance call
2 SOS button co ver
3 MB Info call
4 SOS button #
Tomake a breakdown assistance call:
press button 1. #
Tomake an eme rgency call: press SOS
button co ver2 briefly toopen. #
Press and hold SOS button 4for at least
one second. #
Tomake an MB In focall: press button 3.
An emer gency call can be initia tedeve n if a
breakdown assi stance or MB In focall is acti ve.
This has priority over all other active calls.
Calls via theove rhead control panel are only
possible with an available mobile phone net‐
wo rk.
More information on Mercedes me connect and
fur ther services can be found at: http://
www.mercedes.me
Information on the MB Info call
An In focall tothe Mercedes-Benz Cus tomer
Centre has been initia ted via theove rhead con‐
trol panel (→ page 288) orthe multimedia sys‐
te m (→ page 287).
Yo u can find information on thefo llowing topics:
R activation of Mercedes me connect
R Operating theve hicle
R Nearest Mercedes-Benz Service Centre 288
Multimedia sy stem

R
Other products and services from Mercedes-
Benz
Data is transmitted during the connection tothe
Mercedes-Benz Cus tomer Centre (→ page 290).
Information on the breakd own assistance
call
A breakdown assis tance call tothe Mercedes-
Benz Cus tomer Centre has been initia ted via the
ov erhead control panel (→ page 288) orthe mul‐
timedia sy stem (→ page 287).
R Aqu alified Mercedes-Benz tech nician car ries
out repairs on site and/or theve hicle will be
to we dto the nearest Mercedes-Benz Service
Centre.
Yo u may be charge dfo rth ese services.
Data is transfer red during the connection tothe
Mercedes-Benz Cus tomer Centre (→ page 290).
Information on Mercedes me connect acci‐
dent management
The Mercedes me connect accident manage‐
ment is an extension of the Mercedes-Benz
emer gency call sy stem (→ page 290). An emer
gency call is made tothe Mercedes-
Benz emer gency call centre af ter an accident:
R Avo ice connection is made toa contact per‐
son at the Mercedes-Benz emer gency call
centre.
R If necessa ry,th e conta ct person at the
Mercedes-Benz emer gency call centre for‐
wa rdsth e call toMercedes me connect acci‐
dent management.
R If necessar y,theve hicle will be towe dto a
Mercedes-Benz service centre.
Ar ranging a service appointment via
Mercedes me connect
If yo u ha veactivated the maintenance manage‐
ment service, releva nt vehicle data is transfer red
automatically tothe Mercedes-Benz Cus tomer
Centre. You will then recei veindividual recom‐
mendations rega rding the maintenance of your
ve hicle.
Re gardless of whe ther you ha veconsented to
th e maintenance management service, the multi‐
media sy stem reminds you af ter a cer tain
amount of time that a service is due. A prom ptappears asking if
youwo uld like tomake an
appointment. #
Toarra nge a service appointment: select
Call .
Af teryo ur confirmation, theve hicle data is
sent and a Mercedes-Benz Cus tomer Centre
emplo yee deals with your appointment. The
information is then sent toyour desired
service outlet.
This service outlet will then conta ctyou
within 24hours.
% Ifyo u select Call later afte rth e service mes‐
sage appears, the message is hidden and
re appears af ter a cer tain period of time.
Consenting todata transfer for Me rcedes me
connect
Re quirements:
R There is an active breakdown assis tance or
Info call on the multimedia sy stem
(→ page 287) or theove rhead control panel
(→ page 288).
If th e breakdown and Mercedes me connect
Concier geservices are not activated on Multimedia sy
stem 289

Mercedes me,
theDo you consent to the trans-
fer of vehicle data and vehicle position data to
the Mercedes-Benz Customer Centre in order to
better deal with your query? message appears.#
Select Yes.
The releva nt vehicle data is sent automati‐
call y.
More information on Mercedes me: http://
www.mercedes.me Tr
ansfer red data during a se rvice call In cer
tain countries you must confirm the data
transfer.
When you make service calls via Mercedes me
connect, thefo llowing data is transfer red: Overview of transfer
red data Service cal
lT ransfer red data
MB Info call
Breakdown assis‐
ta nce call R
Current vehicle
location
R Vehicle identifica‐
tion number
R Service code
R Selected data
about thest atus
of theve hicle Mercedes-Benz emer
gency call sy stem Information on
the Mercedes-Benz emer‐
ge ncy call sy stem
The Mercedes-Benz emer gency call sy stem only
functions in areas where mobile phone co verage
is available from there leva nt contract pa rtner.
Insu fficient network co verage from there leva nt
contract pa rtner may result in an emer gency call
not being transmitted.
The ignition mu stbe switched on before an auto‐
matic emer gency call can be made. Overvi
ewofthe Mercedes-Benz emer gency
call sy stem
The Mercedes-Benz emer gency call sy stem can
help todecisively reduce the time between an
accident and the ar riva l of emer gency services
at the site of the accident. It helps locate an
accident site in places that are dif ficult to
access.
The emer gency call can be made au tomatical ly
( → page 291) or manually . Only make emer‐
ge ncy calls if you or others are in need of res‐
cue. Do not make an emer gency call in theeve nt
of a breakdown or a similar situation.
Messages in the multimedia sy stem displa y:
SOS READY : emergency call available
SOS NOT READY: the ignition is not on or there
is a malfunction with the emer gency call sy stem.
During an active emer gency call, Gappears
in the displa y.
Yo u can find more information on there gional
av ailability of the Mercedes-Benz emer gency call
sy stem at: http://www.mercedes-benz.com/
connect_ecall. 290
Multimedia sy stem

%
If an emergency call is una vailable, a mes‐
sage tothis ef fect also appea rsinthe multi‐
function display of the instrument clus ter.
Au tomatic eme rgency call
Re quirements:
R The ignition is switched on.
R The star ter battery has suf ficient charge.
If re stra int sy stems such as airbags or seat belt
te nsioners ha vebeen activated af ter an acci‐
dent, the Mercedes-Benz emer gency call sy stem
may automatically initiate an emer gency call.
The emergency call has been made:
R Avo ice connection is made tothe Mercedes-
Benz emer gency call centre.
R A messa gewith accident data is transmitted
to the Mercedes-Benz emer gency call centre.
The Mercedes-Benz emergency call centre
can transmit theve hicle position data toone
of the public emer gency services call cen‐
tres. R
In cer tain situations data is also transmitted
in the speech channel tothe Mercedes-Benz
emer gency call centre.
This allo wsmeasu resfo rre scue, reco very or
to wing toa Mercedes-Benz Service Cent reto
be initiated quickl y.
If yo ur vehicle is equipped with an SOS button in
th eove rhead control panel, it flashes until the
emer gency call has been compl eted.
It is not possible toimmediately end an auto‐
matic emer gency call.
If th e Mercedes-Benz emer gency call sy stem
cann otconnect tothe Mercedes-Benz emer‐
ge ncy call centre, the emer gency call is au tomat‐
ical lysent tothe public emer gency services call
centre.
If no connection can be made tothe public
emer gency services, a cor responding message
appears inthe displa y. #
Dial the emer gency call number 999 or 11 2
on your mobile phone. If an eme
rgency call has been initiated:
R Remain in theve hicle if thero ad and traf fic
conditions permit youto do so until a voice
connection is es tablished with the emer‐
ge ncy call centre operator.
R Onthe basis of the call, the operator decides
whe ther it is necessary tocall rescue teams
and/or the police tothe accident site.
R If no vehicle occupant answers, an ambu‐
lance is sent totheve hicle immediately.
Manual emer gency call #
Ifth eve hicle has an SOS button in theove r‐
head control panel: press and hold the but‐
to nfo r at least one second.
The emer gency call has been made:
R Avo ice connection is made tothe Mercedes-
Benz emer gency call centre.
R Remain in theve hicle if thero ad and traf fic
conditions permit youto do so until a voice
connection is es tablished with the emer‐
ge ncy call centre operator. Multimedia sy
stem 291

R
Onthe basis of the call, the operator decides
whe ther it is necessary tocall rescue teams
and/or the police tothe accident site.
R A message with accident data is transmit ted
to the Mercedes-Benz emer gency call centre.
The Mercedes-Benz emergency call centre
can transmit theve hicle position data toone
of the public emer gency services call cen‐
tres.
R In cer tain situations data is also transmitted
in the speech channel tothe Mercedes-Benz
emer gency call centre.
This allo wsmeasu resfo rre scue, reco very or
to wing toa Mercedes-Benz Service Cent reto
be initiated quickl y.
If th e Mercedes-Benz emer gency call sy stem
cann otconnect tothe Mercedes-Benz emer‐
ge ncy call centre, the emer gency call is au tomat‐
ical lysent tothe public emer gency services call
centre.
If no connection can be made tothe public
emer gency services, a cor responding message
appears inthe displa y. #
Dial the emer gency number 999 or 112 on
yo ur mobile phone.
Ending an unin tentional emer gency call #
Select ~onthe multifunction steering
wheel.
Tr ansmitted data with th e Mercedes-Benz
emer gency call sy stem
The following data is transmitte dto the
Mercedes-Benz emer gency call centre:
R theve hicle's GPS position data
R the last GPS position data on thero ute (a few
hundred metres before the incident)
R direction of tr avel
R vehicle identification number
R theve hicle drive type
R the estimated number of people in theve hi‐
cle
R whe ther Mercedes me connect is available or
not
R whe ther the emer gency call was initiated
manually or automatically R
the time of the accident
R the language setting on the multimedia sys‐
tem
Fo r accident clarification purposes, thefo llowing
measures can be take n up toan hour af terthe
emer gency call has been initia ted:
R the cur rent vehicle position can be called up
R avo ice connection totheve hicle occupants
can be es tablished
% ForRu ssia: various functions, e.g. receiving
traf fic information, cannot be used for up to
two hou rsafte r sending an emergency call. 292
Multimedia sy stem

Online and Internet functions
Internet connection
Internet connection
restrictions &
WARNING Risk of di stra ction from infor‐
mation sy stems and communications
equipment
If yo u operate information and communica‐
tion equipment integ rated in theve hicle
when driving, you will be distracted from the
traf fic situation. This could also cause youto
lose control of theve hicle. #
Only operate this equipment when the
traf fic situation permits. #
Ifyo u cannot be sure of this, stop the
ve hicle whilst paying attention toroad
and traf fic conditions and ope rate the
equipment with theve hicle stationar y. Yo
u must obse rveth e legal requirements forthe
country in whi chyou are cur rently driving when
operating the multimedia sy stem. Internet access may be
restricted or not function
if:
R the mobile phone is switched off
R the mobile phone network co verage is insuf‐
fi cient
R the mobile phone is not enabled for Internet
access
R the Blue tooth®
function is switched off on
th e multimedia sy stem and the desired tele‐
phone is tobe connec ted via Blue tooth®
R the Blue tooth®
function is switched off on
th e mobile phone and thete lephone is tobe
connec ted via Blue tooth®
R neither the mobile phone network nor the
mobile phone allow simultaneous use of a
te lephone and an Internet connection
R the mobile phone has not been enabled for
Internet access via Blue tooth®
The Internet functions can only be used toa limi‐
te d deg ree whilst driving. Setting up an Internet connection
Re quirements:
R A mobile phone is connec tedto the multime‐
dia sy stem via Blue tooth®
(→ page 279).
To do so, the mobile phone must support one
of thefo llowing Blue tooth®
profiles:
- DUN (Dial-Up Networking)
- PAN (Personal Area Network)
R Set the access data of the mobile phone net‐
wo rkprov ider forth e connected mobile
phone in the multimedia sy stem. If you use
incor rect access da ta, additional costs may
be incur red.
Yo u can obtain more de tailed information at
http://www.me rcedes-benz.com/connect or
from a Mercedes-Benz service cent re.
Multimedia sy stem:
, Tel/ ®.
Tel/ ®.
Inter-
net .
Settings .
Manage Internet set- Multimedia sy
stem 293

tings
.
Search for Internet devices .
Start
search #
Select the mobile phone.
If th e mobile phone supports the Blue tooth®
PA N profile, Internet access is set up. Yo u
can use the Internet functions. If the mobile
phone does not support the named Blue‐
tooth ®
profile, predefined or manual access
data must be set.
Selecting the predefined access data of the
mo bile phone network pr ovider #
Select Predefined settings.
A list of countries appears. #
Select the count ryofyour mobile phone net‐
wo rkprov ider.
The list of available pr oviders appears. #
Select your mobile phone network pr ovider.
An ove rview of the pr ovider settings appears. #
Select Confirm settings. Manually setting
the access data of the
mo bile phone network pr ovider #
Select Manual settings.
An ove rview of the pr ovider settings appears. #
Set access data. #
Select Confirm settings.
% Set the access data in accordance with your
data pac kage .Yo u can contact your mobile
phone network pr ovider toobtain the precise
access data.
Editing access data
Multimedia sy stem:
, Tel/ ®.
Tel/ ®.
Inter-
net .
Settings .
Manage Internet settings #
Highlight a mobile phone. #
Select G. #
Select Change configuration . #
Select Predefined settings orManual set-
tings.
The pr ovider settings are displa yed. #
Set the access data. Cancelling Internet access permission
for a
mobile phone
Multimedia sy stem:
, Tel/ ®.
Tel/ ®.
Inter-
net .
Settings .
Manage Internet settings #
Highlight a mobile phone. #
Select G. #
Select Delete configuration. #
Select Yes.
Displaying mobile phone details
Multimedia sy stem:
, Tel/ ®.
Tel/ ®.
Inter-
net .
Settings .
Manage Internet settings #
Highlight a mobile phone. #
Select G. #
Select Details.
Establishing an Internet connection
Re quirements:
R Your connection device is activated and
operational. 294
Multimedia sy stem

R
Your connection device recei ves a signal and
has a data connection.
Multimedia sy stem:
, Tel/ ®.
Tel/ ®.
Internet #
Forex ample, call up the Mercedes-Benz
mobile website. #
Toshow the menu: pressthe% button. #
Toend the connection: select©. Connection
status Connection
status overview 1
Display of existing connection and reception
fi eld stre ngth of the mobile phone network
Displaying the connection status
Multimedia sy stem:
, Tel/ ®.
Tel/ ®.
Inter-
net .
Settings #
Select Connection status . Media
Au
dio mode In
fo rm ation on audio mode &
WARNING Risk of di stra ction when han‐
dling da tastorage media
If yo u handle a data storage medium while
driving, your attention is diver ted from the
traf fic conditions. This could also cause you
to lose control of theve hicle. #
Only handle a data storage medium
when theve hicle is stationar y. Pe
rm issible file sy stems:
R FAT32
R exFAT
R NTFS
Pe rm issible data storage medium:
R SD memory card
R USB storage device Multimedia sy
stem 295

%
The multimedia sy stem supports up to a
tot al of 15,000 files.
Suppor tedfo rm ats:
R MP3
R WMA
R AAC form ats
% Due tothe lar gevariet y of available music
fi les rega rding encoders, sampling rates and
data rates, playback cannot alw ays be guar‐
anteed.
% Due tothe wide range of USB devices availa‐
ble on the mar ket, pl ayback cann otbe guar‐
anteed for all brands of USB devices.
% Cop y-pr otected music files or DRM enc ryp‐
te dfiles cannot be pla yed bac k.
% MP3 pla yers must support Media Trans fer
Pr oto col (MTP).
Note s on copyright
Au dio files that you create or reproduce yourself
fo r playback aregeneral lysubject tocopyright
pr otection. In many count ries, reproductions,
eve nfo r private use, are not permitted without th
e prior consent of the copyright holder. Make
sure that you kn owabout the applicable copy‐
ri ght regulations and that you co mply withthese.
Switching tomedia mode
Multimedia sy stem:
, Media .
Media
The following functions are available:
R Memory card
R Media Interface 1
R Media Interface 2
R Bluetooth audio #
Select the media source.
Pla yable music files are pla yed bac k.
Inserting/removing an SD memory card &
DANG ER Risk of fata l injury from swal‐
lowing SD cards
SD cards are small parts.
They could be swallo wed and lead tochok‐
ing. #
Keep SD cards out of there ach of chil‐
dren. #
Seek medical attention immediately if
an SD card has been swallo wed. *
NO
TEDama gecaused byhigh temp era‐
tures High
temp eratures can damage the SD mem‐
ory card. #
Remo vethe SD memory card af ter use
and take it out of theve hicle. Multimedia sy
stem:
, Media .
Media .
Memory card
Inserting
The multimedia connection unit is located in the
stow age compartment under the armrest. #
Insert the SD memory card into the SD card
slot until it engages. The side with the con‐
ta cts must face down wards.
Pla yable music files are pla yed bac k. 296
Multimedia sy stem

Re
moving #
Press the SD memory card. #
Remo vethe SD memory card.
Overview of the audio mode 1
Active da tastorage medium
2 Playback mode
3 Track
4 Track number and number of trac ksinthe
track li st
5 Artist and album
6 Time with elapsed time/time remaining bar
7 Cover Connecting USB devices
* NO
TEDama gecaused byhigh temp era‐
tures High
temp eratures can damage USB devices. #
Remo vethe USB device af ter use and
ta ke it out of theve hicle. The multimedia connection unit is
found in the
stow age compartment under the armrest and
has two USB ports. Depending on theve hicle's
equipment, additional USB ports may be found
in thestow age compartment of the cent recon‐
sole or rear folding compartment. #
Connect the USB device tothe USB port.
Pla yable music files are pla yed back only if
th e cor responding media display is activated.
Selecting a track
Multimedia sy stem:
, Media .
Media #
Select the media source.
Pla yable music files are pla yed bac k. Selecting a track using
the cur rent track list #
Todispl aythe cur rent track lis t:press the
to uchpad and cont roller. #
Select a trac k.
Selecting a track byskipping toa track #
Toskip backwards or forw ards toa
track: navigate tothe left or right.
Selecting playback options
Multimedia sy stem:
, Media .
Options
Playback mode #
Select Play mode . #
Select Normal track sequence.
The cur rent track li stis pla yed in the order it
appears on the data storage medium. #
Select Random track list.
The cur rent track li stis pla yed in random
orde r. #
Select Random media.
All trac kson the data storage medium are
pla yed in random orde r. Multimedia sy
stem 297