MERCEDES-BENZ EQA SUV 2021 Owners Manual

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Drive on carefull y. #
Consult a quali/ed specialist workshop.
v
Towing not permitted See
Owner's Manual *T
he drive system is malfunctioning. #
Have theve hicle transpo rted only using a transpor ter or trailer (/ page 323).
ò Acoustic presence indica-
tor inoperative *T
he sound generator (acoustic vehicle warning system) is malfunctioning. No driving noises are being produced. The
ve hicle may not be heard by otherroad users. #
Drive with particular care. #
Consult a quali/ed specialist workshop.
To switch off the engine,
press the Start/Stop but-
ton for at least 3 seconds
or 3 times. *Y
ou ha vepressed the start/s top button while theve hicle is in motion. #
Toswitch o. the drive system while theve hicle is in motion (/ page 151).368 368
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+
Top up coolant See Own-
er’s Manual *T
he coolant le vel is too lo w.
* N
N O OTE
TE Damage tothe drive system due toinsu1cient coolant #
Avoid long journe yswith insu1cient coolant. #
Have the cooling system of the drive system checked at a quali/ed specialist workshop.
ÿ
Coolant Stop vehicle
Switch engine off *T
he coolant is too hot. #
Stop theve hicle immediately in accordance with the tra1c conditions and switch o. the drive system. &
W WARNING ARNING Risk of injury due tooverheated vehicle
If yo u open the bonnet in theev ent of an overheated vehicle or /re in the engine compartment, thefo llowing situa-
tions may occur:
R You may come into contact with hot gases.
R You may come into contact with other escaping hot operating 0uids. #
Intheev ent of overheating or /re in the engine compartment, keep the bonnet closed and call the /re
service. #
Allow theov erheated vehicle tocool down /r stifyo u need toopen the bonnet. #
Wait until the drive system has cooled down. #
Make sure that the air supply totheve hicle radiator is not obstructed. Display messages and
warning/indicator lamps
369
369

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Avoiding high loads on the drive system, drive tothe nearest quali/ed specialist workshop.
ÿ *T
he cooling system has de tected a component fault. #
Avoiding high loads on the drive system, drive tothe nearest quali/ed specialist workshop.
è
Charger cable connected *Y
ou cannot pull away while thech arging cable is connected. #
Disconnect thech arging cable from theve hicle.
Not possible to unlock
charging cable See Own-
er's Manual *T
hecharging cable connector cann otbe remo ved from thech arging station's soc ket. #
Press the EMERGENCY OFF switch on thech arging station.
If th ech arging cable connector cann otbe remo ved aTer that: #
Request service personnel from the operator of thech arging station via the emer gency call button attached tothe
ch arging station or the emer gency call numbers.
Vehicle not currently being
charged Charging station
fault *A
malfunction has occur red in thech arging station or the RFID card is not recognised. #
Start thech arging process at a di.erent charging station.
or #
Have the RFID card checkedto ensure it is functioning. 370 370
Display messages and
warning/indicator lamps

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Charging method currently
unavailable Please try
again or change charging
method *A
temp orary malfunction has occur red in thech arging station. #
Wait until the malfunction has passed.
or #
Start thech arging process at a di.erent charging station.
Charging fault Please
change charging method
See Owner's Manual *A
temp orary malfunction has occur red in thech arging station. #
Wait until the malfunction has passed.
or #
Start thech arging process at a di.erent charging station.
AC charging inoperative
Consult workshop *T
hecharging process cann otbe star ted due toa malfunction. #
Consult a quali/ed specialist workshop.
DC charging inoperative
Consult workshop *T
hecharging process cann otbe star ted due toa malfunction. #
Consult a quali/ed specialist workshop.
Reduced drive system per-
formance See Owner's
Manual *T
he drive system is outside the normal operating temp erature range, e.g. due toextremely low or high outside temp er-
atures.
Drive system po wer output is reduced. The yellow reduced po wer output warning lamp _is lit.
Once the operating temp erature of the drive system returns tonormal (e.g. aTer a short trip), the full output will be
av ailable again. The displ aymessage and theye llow reduced po wer output warning lamp _will go out. #
Drive on carefull y. Display messages and
warning/indicator lamps
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371

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*T he high- voltage battery is not charge d su1cient ly.
Drive system po wer output is reduced. The yellow reduced po wer output warning lamp _is lit. #
Drive on carefull y. #
Char gethe high-voltage battery immediatel y.
*I fth e drive system po wer output is still reduced, there is a fault in the drive system. #
Drive on carefull y. #
Consult a quali/ed specialist workshop.
Û
Stop immediately Drive will
be deactivated Charge
high-volt. battery *T
hecharge leve l of the high-voltage battery is so low that it is no lon ger possible todrive theve hicle. The drive system
can no lon ger be restar ted.
When the drive system is restar ted, the message Stop immediately Drive will be deactivated Charge high-volt. bat-
tery will appear again. #
Stop theve hicle immediately in accordance with the tra1c conditions. #
Char gethe high-voltage battery (/ page 163).
Please wait. Battery has
not yet reached operating
temperature. Engine can-
not start. *O
perational readiness is es tablished õandthe transmission position jis engaged.
The high-voltage battery is warmed up tothe operating temp erature. This process can take afew minutes and may be
prolonged if defrosting of the windscreen ¬is activated.
The heating process ends when transmission position his engaged. Ho wever, when driving, the output is signi/cantly
limited until the high-voltage battery has reached its operating temp erature. 372 372
Display messages and
warning/indicator lamps

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Û
Battery overheated Stop,
everybody out! Outdoors if
possible *T
he high- voltage battery has overheated. There is a risk of /re. #
Stop theve hicle immediately in accordance with the tra1c conditions. #
If possible, stop theve hicle in the open air and ensure that all vehicle occupants getout.
% Supporting vehicle functions may activate automaticall y,e.g. the air-recirculation mode as part of climate control. #
Do not continue driving. #
If smoke is present, lea vethe danger zone and call the /re service immediatel y. #
Consult a quali/ed specialist workshop even if there are no extern al signs of a /re.
Û
Malfunction *T
he drive system is malfunctioning. A warning tone will also sound. #
Consult a quali/ed speciali stwo rkshop.
*T here is a serious malfunction if the display message and warning tone are repeated at short inter vals. You must stop
th eve hicle immediately in accordance with the tra1c conditions because the drive system is automatically deactiva-
te d. #
Stop theve hicle immediately in accordance with the tra1c conditions. #
Switch o. theve hicle and consult a quali/ed specialist workshop.
Û
Malfunction Visit workshop *T
he drive system is malfunctioning. #
Consult a quali/ed specialist workshop. Displ
aymessages and warning/indicator lamps
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373

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Without starting engine
again, consult workshop *I
t is not possible torestart the drive system due toa malfunction. #
Do not switch o. the drive system; drive on tothe nearest quali/ed specialist workshop.
ô Reserve level Charge high-
voltage battery *T
hecharge leve l of the high-voltage battery has dropped into there ser verange. #
Cha rgeth e high-voltage battery (/ page 163).
#
12 V battery See Owner's
Manual *T
he drive system is o. and thech arge leve l of the 12 V battery is too lo w. #
Switch o. elect rical consume rsthat are not requ ired. #
Drive theve hicle for 30–60 minutes.
or #
Char getheve hicle at a charging station (/ page 163).
If th e message appears while theve hicle is switched on, this indicates an on-board electrical system malfunction. #
Consult a quali/ed specialist workshop.
d
Malfunction *T
he drive system is malfunctioning. The output of your vehicle is restric ted. #
Consult a quali/ed specialist workshop. 374 374
Displ
aymessages and warning/indicator lamps

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d
Stop Switch engine off *T
he drive system is malfunctioning. #
Stop theve hicle immediately in accordance with the tra1c conditions and switch o. the drive system. Do not con-
tinue driving. #
Do not tow theve hicle, stop towing if necessar y. #
Consult a quali/ed specialist workshop.
d
Malfunction Visit workshop *T
he drive system is malfunctioning. #
Consult a quali/ed specialist workshop.
High-voltage battery main-
tenance required urgently.
No start in approx. XXX km
(yellow display message) *A
malfunction has occur red in the high-voltage batter y.
It will no lon ger be possible tostart the electric drive system aTer the distance displa yed has been co vered. #
Have the necessary maintenance workon the high-voltage battery car ried out at a quali/ed specialist workshop.
High-voltage battery main-
tenance required urgently.
No start in approx. XXX
km (red display message) *A
malfunction has occur red in the high-voltage batter y.
It will no lon ger be possible tostart the electric drive system aTer the distance displa yed has been co vered. #
Have the necessary maintenance workon the high-voltage battery car ried out immediately at a quali/ed specialist
wo rkshop. Displ
aymessages and warning/indicator lamps
375
375

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High-voltage battery main-
tenance required urgently.
Without engine restart, con-
sult workshop *A
malfunction has occur red in the high-voltage batter y.
It will no lon ger be possible torestart the drive system once it has been switched o.. #
Do not switch o. the drive system; drive on tothe nearest quali/ed specialist workshop. V V
ehicle
ehicle Displa
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d
Vehicle is operational
Switch off ignition before
exiting *Y
ou are leaving theve hicle in a ready-to-drive state. #
Get out of theve hicle, secure it against rolling away and take theke y with you. #
Ifyo u do not lea vetheve hicle, switch o. the electrical consumers, e.g. the seat heating. Otherwise, the 12‑V bat-
te ry may dischar geand starting the engine may be possible only with the help of a second battery (jump start).
ï
Check trailer hitch
lock (white display message) *T
he trailer hitch is not operational during a jou rney with a trailer. &
W WARNING
ARNING Risk of an accident if the ball neck is not loc ked
The trailer may become de tach ed. #
Stop theve hicle immediately in accordance with the tra1c conditions. Do not continue driving. 376
376
Display messages and
warning/indicator lamps

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Uncouple the trailer and secure it against rolling away. #
Initiate a new swivelling procedu reand do not re-couple the trailer until the display message disappears. #
Initiate a new swivel mo vement (/ page 238). #
When the display message disappears, couple up the trailer and drive on.
If th e display message does not disappear, the trailer hitch is malfunctioning and the ball neck is not loc ked. #
Do not couple up the trailer. Drive on without the trailer. No tethere duced ground clearance due tothe unloc ked
ball nec k. #
Consult a quali/ed specialist workshop.
*W hen theve hicle is stationary with a coupled trailer, the trailer hitch is not operational. #
Uncouple the coupled trailer and secure it against rolling away. #
If t
If the ball nec
he ball nec k has been f
k has been f olded in:
olded in:unlockthe ball neck (/ page 238). #
Swivel the ball neck into the end position manually and let it engage. #
If t If the ball nec he ball nec k has been f
k has been f olded out
olded out::unlock the ball neck (/ page 238). #
Swivel the ball neck beneath the bumper manually and let it engage.
If th e display message does not disappear, the trailer hitch is malfunctioning and the ball neck is not loc ked. #
Do not couple up the trailer. Drive on without the trailer. No tethere duced ground clearance due tothe unloc ked
ball nec k. Display messages and
warning/indicator lamps
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377