NISSAN LEAF 2013 1.G Navigation Manual

Traffic information
SymptomPossible cause Possible solution
Traffic information is not displayed. Traffic information is not set to ON. Set the traffic information to ON.
The vehicle is in an area where traffic information is not
available. Scroll to an area where traffic information is available.
The subscription to NavTraffic is incomplete, or the sub-
scription to NavTraffic has expired. Check the subscription status of NavTraffic.
The map scale is set at a level where the display of icons is
impossible. Check that the map scale is set at a level in which the display
of icons is possible.
“Traffic information display and scale levels” (page 6-9)
With the automatic detour route search ON,
no detour route is set to avoid congested
areas. There is no faster route compared to the current route, based
on the road network and traffic information.
The automatic detour search is not intended for avoiding
traffic jams. It searches for the fastest route taking into
consideration conditions as traffic jams. Follow the current
route. Also see “NOTES ON TRAFFIC INFORMATION” for
further information.
The route does not avoid a road section with
traffic information stating that it is closed
due to road construction. The navigation system is designed not to avoid this event
because the actual period of closure may differ from the
declared roadwork period. Observe the actual road conditions and follow the instructions
on the road for detour when necessary. If the road is closed,
use the detour function and set the detour distance to avoid
the road section that is closed.
Troubleshooting guide/General system information10-15

10-16Troubleshooting guide/General system information
CARWINGSTM
SymptomPossible cause Possible solution
The system cannot connect to the
NISSAN CARWINGS Data Center. A subscription for the CARWINGSTMservice has not been
established. Sign up for a subscription to the CARWINGSTMservice. For details
about subscriptions, contact a NISSAN certified LEAF dealer.
The user ID and password are not entered. Enter the user ID and password.
“Inputting user ID and password” (page 1-11)
The communication line is busy. Try again after a short period of time.
The vehicle is in a location where it is difficult to receive radio
waves. When the vehicle moves to an area where radio waves can be
transmitted sufficiently, communication will be restored. When the
icon on the display shows that the vehicle is inside the
communication area, the system can be used.
TCU is not turned on. If the icon does not show that the vehicle is inside the communication area despite the fact that the vehicle is in that
location, contact a NISSAN certified LEAF dealer.
Radio wave reception is not sufficient for TCU operation. When the vehicle moves to an area where radio waves can be transmitted sufficiently, communication will be restored. When the
icon on the display shows that the vehicle is inside the
communication area, the system can be used.
Communication may sometimes not be possible even when
the network status is good. Signing in again may restore the connection.
Some of the items that are displayed
on the menu screen cannot be se-
lected. The vehicle is being driven and some menu items are
disabled.
The vehicle is being driven. Stop the vehicle in a safe location and
apply the parking brake before operating the functions.
“Functions disabled while driving” (page 1-6)
Some parts of the screen are not
displayed. The vehicle is being driven and some menu items are
disabled. Operate the system after stopping the vehicle in a safe location and
applying the parking brake.
“Functions disabled while driving” (page 1-6)
The system does not announce in-
formation. The volume level is set to the minimum.
Adjust the volume level by operating theVOLbuttons located on
the control panel or on the steering wheel switch while the system
is announcing information.

AUDIO SYSTEM
Compact Disc (CD) player
SymptomPossible cause Possible solution
Music cannot be played back. The disc is inserted upside down.Insert a CD with the label side facing up.
Moisture condensation occurs inside the unit. Wait until the moisture evaporates. (approximately 1 hour)
The cabin temperature is too high. Wait until the cabin temperature becomes moderate.
The disc is scratched or dirty. A disc is not always
playable if it is scratched. Wipe off any dirt from the disc.
Depending on the condition in which they are stored,
discs may become unreadable due to deterioration (for
example, keeping the discs in the passenger compart-
ment, etc.) . Change the disc with a deterioration-free disc. Do not
use a deteriorated disc. The label surface of the disc
may crack or chip, and the layer of the label surface may
eventually peel off.
The compressed audio files cannot be played back. If both music CD files (CD-DA data) and compressed audio files (MP3 data, etc.) are mixed on one disc, the
audio compression files cannot be played back.Prepare a disc that includes compressed audio files
only.
The files are not named using characters that are
compliant with the specifications. Use the character codes and the number of characters
that are compliant with the specifications for folder
names and file names. In addition, always use ".MP3", ".
WMA", ".mp3" or ".wma" for file extensions.
It takes a long time before the music starts playing. The disc contains a large amount of data. Some time may be required to check the files. It is
recommended that unnecessary folders or any files
other than compressed audio files should not be
recorded in a disc.
Sound quality is poor. The disc is dirty. Wipe off any dirt from the disc.
No sounds are played though CD play time is displayed. The system plays back the first track of the mix mode disc. (Mix mode is a format in which data except music
is recorded on the first track and music data is recorded
on other than the first track in a session.)Play back music data that are recorded on other than
the first track.
Troubleshooting guide/General system information10-17

10-18Troubleshooting guide/General system information
SymptomPossible cause Possible solution
Music cuts off or skips. The combination of writing software and hardware
might not match; or the writing speed, writing depth,
writing width, etc. might not match the specifications. Create a disc using a different writing speed settings,
etc.
The system skips the selected track and moves to the
next track. A non-MP3/WMA file is given an extension of ".MP3", ".
WMA", ".mp3" or ".wma".Prepare MP3/WMA files.
The system plays back a file that is prohibited due to
copyright protection. Prepare playable files.
The tracks do not play back in the desired order. The folder locations in the disc are changed by the writing software while the files are written in the disc.Check the settings of the writing software, and create a
new disc.

iPod®player
SymptomPossible cause Possible solution
The system does not recognize an iPod®. A connector cable is not correctly connected, or the
iPod®does not correctly operate. Connect the connector cable again. If the system does
not recognize the iPod®after performing this procedure
above, reset the iPod®.
The iPod®that is to be connected is not compatible
with the system. Check the iPod®model and firmware versions available
for the system.
A USB extension cable is not correctly connected. Do not use a USB extension cable.
The cable is rapidly connected to or disconnected from
the USB connector. Slowly connect or disconnect the USB cable.
An iPod
®cannot be operated. The iPod®is connected to the in-vehicle audio system
while headsets, etc. are connected to the iPod®. Remove all equipment from the iPod
®after discon-
necting the iPod®from the system, and then connect it
to the system again.
The iPod
®is not operating normally. Disconnect the iPod®from the in-vehicle audio system,
and then connect it to the system again.
The system plays back an album/track that includes a
particular album art. Disconnect the iPod
®from the in-vehicle audio system,
and then reset the iPod®. Disable the album art, and
then connect the iPod®to the system.
An iPod®does not respond. There are too many tracks in a category. Decrease the number of tracks in a category (less than
3,000 tracks).
The shuffle function is turned on. Turn off the shuffle function if many tracks are stored on
the iPod
®.
Music cannot be played back. A connector is not connected to the iPod®. Firmly connect the connector until it clicks.
Playback cuts out. The sound cuts due to vibration resulting from unstable
location of the iPod
®. Place the iPod
®on a stable location where it does not
roll over.
Distorted sound occurs. The EQ (equalizer) function of the iPod
®is turned on. Turn off the EQ (equalizer) function.
Battery charge of an iPod®takes longer. Battery charge of the iPod®may take longer while an
iPod®is playing back. If the iPod
®is requires charging, it is recommended to
stop play back.
Battery charge of an iPod
®is unavailable. The cable that is connected to the iPod®may
deteriorate (cable disconnection, etc.). Check the cable currently in use.
Troubleshooting guide/General system information10-19

10-20Troubleshooting guide/General system information
SymptomPossible cause Possible solution
Functions cannot be operated using an iPod®that is
connected to the in-vehicle audio system. -The operation of an iPod®must be performed using the
in-vehicle audio system after the iPod®is connected to
the system.
Sound skips. Surrounding circumstances (noise, etc.) may cause sound skip.This does not indicate a malfunction.
A USB extension cable is not correctly connected. Do not use a USB extension cable.

USB memory
SymptomPossible cause Possible solution
The system does not recognize a USB device. A USB extension cable is used. Do not use a USB extension cable.
A USB HUB is used. Do not use a USB HUB.
A USB device is rapidly connected to or disconnected
from the USB connector. Slowly connect or disconnect the USB device.
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10-22Troubleshooting guide/General system information
Bluetooth®streaming audio
SymptomPossible cause Possible solution
Registration cannot be performed. The Bluetooth®audio device is not compatible with the
in-vehicle audio system. Check the Owner’s Manual for the Bluetooth®audio
device.
The PIN code is incorrect. Check the PIN code for the Bluetooth
®audio device that
is to be registered.
Check that the PIN code for the Bluetooth
®audio device
is consistent with that for the in-vehicle audio system.
Another Bluetooth
®device is used in the vehicle. Turn off another Bluetooth®device until the registration
is completed.
Music cannot be played back. The Bluetooth
®audio device is not compatible with the
in-vehicle audio system. Check the Owner’s Manual for the Bluetooth®audio
device.
The system is not set to the Bluetooth
®audio mode. Push the CD·AUXbutton to select the Bluetooth®audio
mode.
A Bluetooth
®adapter is turned off. Turn on a Bluetooth®adapter when it is used for a
Bluetooth®audio device.
Playback stops. The Bluetooth®audio device is not compatible with the
in-vehicle audio system. Check the Owner’s Manual for the Bluetooth®audio
device.
A cellular phone is connected. This is not a malfunction.
Sound may cut out when a Bluetooth
®audio device is
operated. Push the
CD·AUX button to select the Bluetooth®audio
mode, and then operate a function on the vehicle’s
display screen.
Audio operation cannot be performed. Bluetooth
®audio device that does not support audio
operations is in use. This is not a malfunction.
Refer to the Owner’s Manual of the Bluetooth®audio
device.
An error occurs when connecting to a Bluetooth
®
audio profile. Turn the power source of the Bluetooth
®audio player off
and on, and then resume connection with the system.
Bluetooth
®audio does not play automatically when the
vehicle power supply is turned ON the last source was
a Bluetooth
®audio device. Depending on the specifications of the Bluetooth
®
audio device, Bluetooth®audio may not play auto-
matically. Select Bluetooth
®audio as the audio source and
perform play back.

BLUETOOTH®HANDS-FREE PHONE SYSTEM
SymptomPossible cause Possible solution
A cellular phone cannot be registered. The cellular phone is not compatible with the in-vehicle
hands free phone system. Use a cellular phone compatible with the system. Visit the
website (www.nissanusa.com/bluetooth) for model compat-
ibility.
Registration of the cellular phone has been performed
incorrectly. Check the registration procedure, and then register the
cellular phone again.
A cellular phone cannot be connected or is
disconnected after the registration is completed. The Bluetooth
®setting of the in-vehicle hands free
phone system is turned off. Turn on the Bluetooth®setting of the system.
The Bluetooth
®setting of the cellular phone is turned
off. Turn on the Bluetooth®setting of the cellular phone.
The remaining battery level of the cellular phone is low. Charge the battery of the cellular phone.
The wireless Bluetooth
®connection may be disrupted
depending on the location of the cellular phone. Do not place the cellular phone in an area surrounded by
metal or far away from the in-vehicle hand free phone system.
Do not place the cellular phone close to the seats or your
body.
Registration of the cellular phone is not completed. Perform registration of the cellular phone.
A call to a particular phone number fails. If the system tries to make a call several times to the same phone number (for example: the party does not
respond to the call, the party is out of the service area,
or the call is abandoned before the party responds) , the
system may reject a request to make a call to the phone
number. Turn off the cellular phone and turn it on again to reset the
connection.
The system does not recognize the connection of
a cellular phone. The system does not receive or
make a call. The cellular phone is not compatible with the in-vehicle
hands free phone system.
Use a cellular phone compatible with the system. Visit the
website (www.nissanusa.com/bluetooth) for model compat-
ibility.
The cellular phone is not connected. Check the registration procedure, and then register the
cellular phone again.
The phone operation is limited by the functions (such as
dial lock, etc.) of the registered cellular phone. Remove any settings which are limiting use of the cellular
phone, and then perform registration again.
Troubleshooting guide/General system information10-23

10-24Troubleshooting guide/General system information
SymptomPossible cause Possible solution
The other party cannot hear your voice. The other
party can hear your voice, but it cracks or cuts out. The cellular phone is not connected.
Check the registration procedure, and then register the
cellular phone again.
The fan speed of the air conditioner is too fast. Decrease the fan speed of the air conditioner.
The ambient noise level is excessive. (For example:
heavy rain, construction sites, inside a tunnel, oncoming
vehicles, etc.) Close the windows to shut out ambient noise.
The noise generated by driving the vehicle is too loud. Reduce the vehicle speed, and then speak a command.
The incoming or outgoing voice level is too loud. Adjust the incoming or outgoing voice level properly.
The voice is cut out or noise is heard during a call. The wireless Bluetooth
®connection may be disrupted
depending on the location of the cellular phone. Do not place the cellular phone in an area surrounded by
metal or far away from the in-vehicle hands-free phone
system. Do not place a cellular phone close to the seats or
your body.
When a cellular phone is operated to make a call,
the hands-free function becomes unavailable. Some models of a cellular phone do not switch to the
hands-free mode when they are operated to make a
call. This is not a malfunction. Make a call again using the hands-
free function.
The other party’s voice cannot be heard. There is
no ring tone. The volume level is set to the minimum.
Adjust the volume level.
A cellular phone is not connected. Check the registration procedure, and then register the
cellular phone again.
Each volume level (ring tone, incoming voice or
outgoing voice) is different. Each volume level is not adjusted properly.
Adjust each volume level properly.
The antenna display is different between the
navigation screen and a cellular phone screen.
Making or receiving a call is unavailable even
though the antenna display that shows that it is
possible to do so. The antenna display varies depending on the model of
cellular phone.
This does not indicate a malfunction. The antenna display and
remaining battery level shown on the navigation screen may
be different from those shown on the cellular phone screen.
Use them as a reference.
A voice cannot be heard clearly when using a
cellular phone behind tall buildings. Some structures such as tall buildings, etc. may cause
irregular reflection of radio waves or completely shut out
radio waves that are used for cellular phones. This is not a malfunction.