Service Ram 1500 2020 Repair Manual

432 IN CASE OF EMERGENCY
If equipped, the overhead console contains an ASSIST and a
SOS button.
NOTE:
• Your vehicle may be transmitting data as authorized bythe subscriber.
• The SOS and ASSIST buttons will only function if you are connected to an operable LTE (voice/data) or 4G (data)
network. Other Uconnect services will only be operable if
your SiriusXM Guardian™ service is active and connected
to an operable LTE (voice/data) or 4G (data) network. ASSIST Call
The ASSIST Button is used to automatically connect you to
any one of the following support centers:
• Roadside Assistance – If you get a flat tire, or need a tow,
just push the ASSIST button and you’ll be connected to
someone who can help. Roadside Assistance will know
what vehicle you’re driving and its location. Additional
fees may apply for roadside assistance.
• SiriusXM Guardian™ Customer Care – In-vehicle support for SiriusXM Guardian™.
• Vehicle Customer Care – Total support for all other vehicle issues.
SOS Call
1. Push the SOS Call button on the overhead console.
NOTE:
In case the SOS Call button is pushed in error, there will be a
ten second delay before the SOS Call system initiates a call to
a SOS operator. To cancel the SOS Call connection, push the
SOS call button on the overhead console or press the cancel -
lation button on the Device Screen. Termination of the SOS
Call will turn off the green LED light on the overhead
console.
WARNING!
ALWAYS obey traffic laws and pay attention to the road.
ALWAYS drive safely with your hands on the steering
wheel. You have full responsibility and assume all risks
related to the use of the features and applications in this
vehicle. Only use the features and applications when it is
safe to do so. Failure to do so may result in an accident
involving serious injury or death.
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(Continued)
2. The LED light located between the ASSIST and SOSbuttons on the overhead console will turn green once a
connection to a SOS operator has been made.
3. Once a connection between the vehicle and a SOS oper- ator is made, the SOS Call system may transmit the
following important vehicle information to a SOS oper -
ator:
• Indication that the occupant placed a SOS Call
• The vehicle brand
• The last known GPS coordinates of the vehicle
4. You should be able to speak with the SOS operator through the vehicle audio system to determine if addi -
tional help is needed. NOTE:
• Your vehicle may be transmitting data as authorized by
the subscriber.
• Once a connection is made between the vehicle’s SOS Call system and the SOS operator, the SOS operator may be
able to open a voice connection with the vehicle to deter -
mine if additional help is needed. Once the SOS operator
opens a voice connection with the vehicle’s SOS Call
system, the operator should be able to speak with you or
other vehicle occupants and hear sounds occurring in the
vehicle. The vehicle’s SOS Call system will attempt to
remain connected with the SOS operator until the SOS
operator terminates the connection.
5. The SOS operator may attempt to contact appropriate emergency responders and provide them with important
vehicle information and GPS coordinates.
WARNING!
ALWAYS obey traffic laws and pay attention to the road.
ALWAYS drive safely with your hands on the steering
wheel. You have full responsibility and assume all risks
related to the use of the features and applications in this
vehicle. Only use the features and applications when it is
safe to do so. Failure to do so may result in an accident
involving serious injury or death.
WARNING!
• If anyone in the vehicle could be in danger (e.g., fire or smoke is visible, dangerous road conditions or loca -
tion), do not wait for voice contact from an Emergency
Services Agent. All occupants should exit the vehicle
immediately and move to a safe location.
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434 IN CASE OF EMERGENCY
(Continued)
SOS Call System Limitations
Vehicles sold in Mexico DO NOT have SOS Call system
capabilities.
SOS or other emergency line operators in Mexico may not
answer or respond to SOS system calls.
If the SOS Call system detects a malfunction, any of the
following may occur at the time the malfunction is detected,
and at the beginning of each ignition cycle:
• The overhead console light located between the ASSIST and SOS buttons will continuously be illuminated red.
• The Device Screen will display the following message: “Vehicle device requires service. Please contact your
dealer.”
• An In-Vehicle Audio message will state “Vehicle device requires service. Please contact your dealer.”
• Never place anything on or near the vehicle’s operable
network and GPS antennas. You could prevent oper -
able network and GPS signal reception, which can
prevent your vehicle from placing an emergency call.
An operable network and GPS signal reception is
required for the SOS Call system to function properly.
• The SOS Call system is embedded into the vehicle’s electrical system. Do not add aftermarket electrical
equipment to the vehicle’s electrical system. This may
prevent your vehicle from sending a signal to initiate
an emergency call. To avoid interference that can cause
the SOS Call system to fail, never add aftermarket
equipment (e.g., two-way mobile radio, CB radio, data
recorder, etc.) to your vehicle’s electrical system or
modify the antennas on your vehicle. IF YOUR
VEHICLE LOSES BATTERY POWER FOR ANY
REASON (INCLUDING DURING OR AFTER AN
ACCIDENT), THE UCONNECT FEATURES, APPS
AND SERVICES, AMONG OTHERS, WILL NOT
OPERATE.
• Modifications to any part of the SOS Call system could cause the air bag system to fail when you need it. You
could be injured if the air bag system is not there to
help protect you.WARNING! (Continued)
WARNING!
• Ignoring the overhead console light could mean you will not have SOS Call services. If the overhead console
light is illuminated, have your authorized dealer
service the SOS Call system immediately.
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Even if the SOS Call system is fully functional, factors
beyond FCA US LLC’s control may prevent or stop the SOS
Call system operation. These include, but are not limited to,
the following factors:
• Delayed accessories mode is active
• The ignition is in the OFF position
• The vehicle’s electrical systems are not intact
• The SOS Call system software and/or hardware aredamaged during a crash
• The vehicle battery loses power or becomes disconnected during a vehicle crash
• LTE (voice/data) or 4G (data) network and/or Global Positioning Satellite signals are unavailable or obstructed
• Equipment malfunction at the SOS operator facility • Operator error by the SOS operator
• LTE (voice/data) or 4G (data) network congestion
• Weather
• Buildings, structures, geographic terrain, or tunnels
NOTE:
• Your vehicle may be transmitting data as authorized by
the subscriber.
• Never place anything on or near the vehicle’s LTE (voice/ data) or 4G (data) and GPS antennas. You could prevent
LTE (voice/data) or 4G (data) and GPS signal reception,
which can prevent your vehicle from placing an emer -
gency call. An operable LTE (voice/data) or 4G (data)
network connection and a GPS signal is required for the
SOS Call system to function properly.
• The Occupant Restraint Control module turns on the
air bag Warning Light on the instrument panel if a
malfunction in any part of the system is detected. If the
Air Bag Warning Light is illuminated, have your autho -
rized dealer service the Occupant Restraint Control
system immediately.
WARNING! (Continued)
WARNING!
ALWAYS obey traffic laws and pay attention to the road.
ALWAYS drive safely with your hands on the steering
wheel. You have full responsibility and assume all risks
related to the use of the features and applications in this
vehicle. Only use the features and applications when it is
safe to do so. Failure to do so may result in an accident
involving serious injury or death.
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IN CASE OF EMERGENCY 437
Low & High Beam (LED Reflector Headlamp)LED (Serviced At An Authorized Dealer)
Low & High Beam (LED Projector Headlamp) LED (Serviced At An Authorized Dealer)
Turn Signal / Front Position (Halogen Reflector Headlamp) 7444NA
Turn Signal / Front Position (LED Headlamps) LED (Serviced At An Authorized Dealer)
Front Side Marker (Halogen Reflector Headlamp) W5W
Front Side Marker (LED Headlamps) LED (Serviced At An Authorized Dealer)
Front Fog Lamps (Halogen Reflector Headlamp) H11LL
Front Fog Lamps (LED Headlamps) LED (Serviced At An Authorized Dealer)
Side Indicators (Front And Side View Mirror) LED (Serviced At An Authorized Dealer)
Base Rear Tail/Turn and Stop Lamp 7440LL/W21WLL
Premium Rear Tail/Turn/Backup and Stop Lamp LED (Serviced At An Authorized Dealer)
Base Backup Lamp 7440/W21W
Center High Mounted Stop Lamp (CHMSL) 921
Cargo Lamp 921
Rear License Plate Lamp LED (Serviced At An Authorized Dealer)
Base Turn Lamp 7440NA / WY21W
Exterior Bulbs
Bulb Name Bulb Number
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444 IN CASE OF EMERGENCY
3. Turn the desired bulb socket a quarter turn and removethe socket and bulb from housing.
CHMSL Bulb And Socket
4. Pull the desired bulb straight from the socket.
NOTE:
• Outside Bulbs: Cargo Lamps
• Inside Bulb: Center High Mounted Stop Lamp
5. Reverse the procedure for installation of bulbs and housing.FUSES
WARNING!
• When replacing a blown fuse, always use an appro -
priate replacement fuse with the same amp rating as the
original fuse. Never replace a fuse with another fuse of
higher amp rating. Never replace a blown fuse with
metal wires or any other material. Do not place a fuse
inside a circuit breaker cavity or vice versa. Failure to
use proper fuses may result in serious personal injury,
fire and/or property damage.
• Before replacing a fuse, make sure that the ignition is off and that all the other services are switched off and/
or disengaged.
• If the replaced fuse blows again, contact an authorized dealer.
• If a general protection fuse for safety systems (air bag system, braking system), power unit systems (engine
system, transmission system) or steering system blows,
contact an authorized dealer.
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454 IN CASE OF EMERGENCY
JACKING AND TIRE CHANGING NOTE:
If your vehicle is equipped with an air suspension system,
there is a feature which allows the automatic leveling to be
disabled to assist with changing a tire.
This feature can be activated through the Uconnect system.
Refer to “Uconnect Settings” in “Multimedia” for further
information.
Jack Location
The jack and jack tools are stored under the front passenger
seat.
WARNING!
• Do not attempt to change a tire on the side of the vehicle close to moving traffic. Pull far enough off the road to
avoid the danger of being hit when operating the jack
or changing the wheel.
• Being under a jacked-up vehicle is dangerous. The vehicle could slip off the jack and fall on you. You
could be crushed. Never put any part of your body
under a vehicle that is on a jack. If you need to get
under a raised vehicle, take it to a service center where
it can be raised on a lift.
• Never start or run the engine while the vehicle is on a jack.
• The jack is designed to be used as a tool for changing tires only. The jack should not be used to lift the
vehicle for service purposes. The vehicle should be
jacked on a firm level surface only. Avoid ice or slip -
pery areas.
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Jacking Instructions
Jack Warning Label
1. Remove the spare tire, jack, and tools from the stored location.
2. Using the lug wrench, loosen the wheel nuts (but do not remove), by turning them counterclockwise one turn
while the wheel is still on the ground.
WARNING!

Carefully follow these tire changing warnings to help
prevent personal injury or damage to your vehicle:
• Always park on a firm, level surface as far from the edge of the roadway as possible before raising the vehicle.
• Turn on the Hazard Warning flasher.

• Block the wheel diagonally opposite the wheel to be raised.

• Apply the parking brake firmly and set the transmission in PARK.
• Never start or run the engine with the vehicle on a jack.
• Do not let anyone sit in the vehicle when it is on a jack.
• Do not get under the vehicle when it is on a jack. If you need to get under a raised vehicle, take it to a service center
where it can be raised on a lift.
• Only use the jack in the positions indicated and for lifting this vehicle during a tire change.
• If working on or near a roadway, be extremely careful of motor traffic.
• To assure that spare tires, flat or inflated, are securely stowed, spares must be stowed with the valve stem facing
the ground.

CAUTION!
Do not attempt to raise the vehicle by jacking on
locations other than those indicated in the Jacking
Instructions for this vehicle.
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6. Remove the lug nuts and pull the wheel off. Install thespare wheel and lug nuts with the cone shaped end of the
lug nuts toward the wheel. Hand tighten the lug nuts
with vehicle lifted. To avoid the risk of forcing the vehicle
off the jack, do not fully tighten the lug nuts until the
vehicle has been lowered.
7. Lower vehicle to ground, finish tightening the lug nuts. Push down on the wrench while at the end of the handle
for increased leverage. Tighten the lug nuts in a star
pattern until each nut has been tightened twice.
NOTE:
For the correct lug nut torque refer to “Technical Specifica -
tions” in “Torque Specifications.” If in doubt about the
correct tightness, have them checked with a torque wrench
by an authorized dealer or service station. 8. If your vehicle is equipped with a wheel center cap, install
the cap and remove the wheel blocks. Do not install
chrome or aluminum wheel center caps on the spare
wheel. This may result in cap damage.
9. Lower the jack to its fully closed position. Stow the replaced tire, and secure the jack and tools in the proper
location.
10. Adjust the tire pressure when possible.
WARNING!
Raising the vehicle higher than necessary can make the
vehicle less stable. It could slip off the jack and hurt
someone near it. Raise the vehicle only enough to
remove the tire.WARNING!
A loose tire or jack thrown forward in a collision or hard
stop, could endanger the occupants of the vehicle.
Always stow the jack parts and the spare tire in the
places provided.
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476 IN CASE OF EMERGENCY
MANUAL PARK RELEASE
To push or tow the vehicle in cases where the transmission
will not shift out of PARK (P) (such as a dead battery), a
Manual Park Release is available.
Follow these steps to activate the Manual Park Release:
1. Apply firm pressure to the brake pedal while seated inthe driver’s seat.
2. Apply the parking brake if possible.
3. Using a small screwdriver or similar tool, remove the Manual Park Release cover, which is located to the lower
left of the steering column.
Manual Park Release Access Cover
CAUTION!
Driving with a hot cooling system could damage your
vehicle. If the temperature gauge reads HOT (H), pull
over and stop the vehicle. Idle the vehicle with the air
conditioner turned off until the pointer drops back into
the normal range. If the pointer remains on HOT (H),
and you hear continuous chimes, turn the engine off
immediately and call for service.
WARNING!
Always secure your vehicle by fully applying the
parking brake before activating the Manual Park
Release. In addition, you should be seated in the driver’s
seat with your foot firmly on the brake pedal when
activating the Manual Park Release. Activating the
Manual Park Release will allow your vehicle to roll away
if it is not secured by the parking brake, or by proper
connection to a tow vehicle. Activating the Manual Park
Release on an unsecured vehicle could lead to serious
injury or death for those in or around the vehicle.
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