Ram 2500 2011 (Gas and Diesel) Owner's Guide

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CUSTOMER ASSISTANCE
We want you to be completely satisfied with your Chrysler vehicle. If you
have a warranty or service problem that has not been resolved to your
complete satisfaction, please follow these steps:
1. Discuss the matter with the Service Manager of your Chrysler Retailer;
then with the General Manager or owner, if necessary.
2. Give your retailer a reasonable length of time or number of opportunities
to satisfy you. In fact, your retailer may contact Chrysler on your behalf.
3. If the problem still has not been resolved, please contact us at the
address or toll-free number shown and give us an opportunity to review
your situation. When you contact us, please provide the following
information:❏Your name, address and phone number
❏The name of your retailer
❏Your Vehicle Identification Number (VIN)
❏Your vehicle’s odometer reading (kilometres)
Customer Assistance Centre
Chrysler Canada Inc.
P.O. Box 1621
Windsor, Ontario N9A 4H6
1-800-465-2001
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CUSTOMER ASSISTANCE

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ARBITRATION
If you are still not satisfied after following the three steps on the previous
page, you have yet another option.
Chrysler Canada participates in an arbitration program administered by the
Canadian Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will
advise you about how your complaint may be reviewed and resolved by an
independent third party through binding arbitration.
Our goal and that of our retailers is your complete satisfaction. Chrysler
Canada’s participation in CAMVAP makes a valuable contribution to our
achievement of that goal. There is no charge for using CAMVAP.
CAMVAP results are fast, fair and final, as the award is binding on both
you and Chrysler Canada.
CAMVAP has been implemented in all provinces and territories. For more
information, you can call CAMVAP directly or call our Customer Assis-
tance Centre. Please provide your Vehicle Identification Number (VIN).
CAMVAP
1-800-207-0685
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ARBITRATION

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ROADSIDE
ASSISTANCE
5/100 ROADSIDE ASSISTANCE PROGRAM
We are pleased to provide this 24-hour Roadside Assistance Program for all
new 2011 vehicles which have a3-year or 60,000-kilometreBasic
Warranty and a5-year or 100,000-kilometrePowertrain Warranty. Eligible
vehicles must be registered in Canada and are covered for5 years or
100,000 kilometres,whichever occurs first, from the vehicle’s warranty
start date. Vehicles placed in taxi, limousine, postal or ambulance service
and all SRT vehicles are covered for roadside assistance for3 years or
60,000 kilometresonly (whichever occurs first). Roadside Assistance
service will be provided to the owner or driver of an eligible vehicle.•NEED A TOW?If your vehicle cannot be driven because of a
mechanical breakdown, it will be towed to the nearest authorized Chrysler
Canada Retailer which services your brand of vehicle (or to the Chrysler
Canada Retailer of your choice, provided it is within a 35-kilometre
distance of the point of breakdown).
•STUCK?If your vehicle is stuck in a ditch or snow on or adjacent to a
public roadway and appears to be undamaged, and the tow facility has
access, it will be winched to the nearest road surface. If your vehicle is
unable to proceed under its own power and a tow is required once the
winch is performed, you will be responsible for paying the service facility
for the winch and the tow.
•DEAD BATTERY?If your battery is dead, jump-start assistance will be
dispatched to your location. In the event that your vehicle fails to start,
your vehicle will be towed to the nearest Chrysler Retailer (or to the
Chrysler Retailer of your choice provided it is within a 35-kilometre
distance of the point of breakdown).
•LOCKED OUT?If your keys are locked in your vehicle or your locks
are frozen, help will be sent to your location. (Service is limited to
providing access to the seating area only and does not include the cost of
replacing keys.)
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•FLAT TIRE?If you have a flat tire, the service facility will remove it
and install your spare tire. The spare tire must be inflated and in sound
operating condition. Tire repairs are not covered.
•OUT OF FUEL ?If your vehicle runs out of fuel, a small amount of
gasoline will be delivered to your location, where regulations permit. In all
other cases, including alternate fuels, your vehicle will be towed to the
nearest re-fuelling centre. In these instances, the cost of fuel purchased will
be your responsibility.
Please read “About Roadside Assistance” (page 24) because there are
some limitations that may affect the service available to you.
TO REQUEST ASSISTANCE(SEE ALSO INSIDE FRONT COVER)
If your vehicle requires any of the services provided by the program, call
this toll-free number anytime, from any location in Canada or the United
States:1-800-363-4869(this number does not ring at Chrysler Canada).
Please identify yourself as a Chrysler vehicle owner and be ready to
provide:
❏Your Vehicle Identification Number
❏Your licence plate number
❏Your odometer reading (kilometres)❏The location of your vehicle and the phone number where you can
be reached
❏Type of service needed (tow, flat tire, battery boost, etc.)
Note:•In severe weather, some delays may be expected.
•You will have to personally authorize the service provided by the
tow company
•If your vehicle is towed to a retailer, you are responsible for
contacting the retailer to authorize the service.
TOWING AFTER THE PROGRAM EXPIRES
Coverage under the Roadside Assistance Program expires at5 years or
100,000 kilometres(or at3 years or 60,000 kilometres,if applicable),
whichever occurs first. If you call the toll-free number for assistance after
the program expires, you will have to pay for the service provided.
Some emissions coverage lasts longer than the Roadside Assistance
program.* For warranted emission system repairs after the program
expires, towing (only) will be provided on a reimbursement basis. Call the
toll-free number and service will be dispatched, but you will have to pay
for the tow. For reimbursement consideration, see your authorized retailer
for further details.
*See page 10.
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ABOUT ROADSIDE ASSISTANCE
The Chrysler Canada Roadside Assistance Program is not a warranty, but
the coverage is concurrent with the Basic and Powertrain Warranties.
Covered service must be provided in Canada or the Continental United
States and is limited to plated and insured vehicles that use public
roadways.
Service will not be provided free if you have driven into an area that is
inaccessible to the service vehicle or is not a regularly travelled and
maintained public road (such as beaches, recreational areas, construction
sites, open fields, private and seasonal roads). Cross-country, logging,
autocross and any other form of off-road use is not covered.
The program does not cover winching or towing for vehicles that become
stuck while plowing snow.
The program does not cover repeat calls for the same problem (if avoidance
of the problem is within the control of the driver or owner), or towing from
one retailer to another, or service if the driver appears to be under the
influence of alcohol or drugs.
The program does not pay for parts, tires, repairs, labour or vehicle storage.
Parts, repairs, or labour covered under a vehicle warranty will be provided
by your Chrysler Canada Retailer.The program does not pay for towing required because of an accident.
For example, if a vehicle is winched from a ditch or snowbank and is then
determined to need a tow because of damage suffered when it left the road,
the tow will not be covered.
The program does not cover any “incidental or consequential damages”
connected with the failure of your vehicle or providing services to you.
Such damages include lost time, inconvenience, loss of use of your
vehicle, rental cars, fuel, telephone, travel or lodging, loss of personal or
commercial property, loss of revenue, etc.
All service providers are independent contractors and are not employees or
agents of Chrysler Canada. Any loss or damage to your vehicle or personal
property resulting from providing roadside service is the responsibility of
the roadside service provider (the towing company, for example).
Report any damage or loss to the manager of the service provider and to
your own insurance company within 24 hours and before any repairs are
performed.
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Chrysler Canada reserves the right to limit services or reimbursement
claims for any vehicle, if in our opinion there is abuse of the services or
requests for service become unreasonable or too frequent.
The program may be amended or cancelled at any time without refund.
IN REMOTE LOCATIONS
If your vehicle suffers a warrantable mechanical breakdown at a consid-
erable distance from a Chrysler Canada Retailer, we reserve the right to
engage a nearby non-Chrysler service facility to repair your vehicle, to
minimize inconvenience to you.
In very remote areas, if your vehicle cannot be taken by road to the
servicing retailer, transportation by rail or water may be necessary. The
program will cover a tow to the dock or rail terminal and also to the retailer
at the end of the trip, but special transportation by rail or water must be
arranged for and paid by you. We will reimburse you for special
transportation costs, up to $300 per incident.
IF YOU HAVE TO PAY
If you have to pay for a service that is normally covered by the program,
you may claim reimbursement under the following conditions:
•You must have called the toll-free number first for assistance
•Towing claims must be accompanied by the original detailed repair bill
and towing invoice
•Reimbursement will be limited to the local Roadside Assistance
contractor rates, to a maximum of $100 per incident, unless otherwise
noted
•Only original receipts, bills and/or charge card copies submitted by you
will be accepted for consideration for reimbursement. Originals will be
returned upon request.
•Mail your claims to:
Chrysler Canada Roadside Assistance
248 Pall Mall, P.O. Box 5845
London, Ontario N6A 4T4
Chrysler Canada reserves the right to decline any claim presented for
payment later than 30 days from the date the service was performed, or if
service was provided by an unlicenced garage or individual.
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OPTIONAL
CHRYSLER
CANADA
SERVICE
CONTRACTS
As complete as our new warranty is, it may not give you total protection
for your ownership period, nor does it provide the regular maintenance
which is required to keep your new vehicle at its optimal operating
condition. If you lease a vehicle, you should be aware of your obligation
to maintain and repair the vehicle.
Chrysler Canada Service Contracts can enhance your new vehicle’s
factory warranty from the day of delivery and provide mechanical
coverage on most major components†† when your factory warranty
expires. There are 3 types of plans available for purchase to suit most
needs and the average length of ownership.
Please see your selling retailer for “Special Use” Service Contract
availability.
††Subject to limitations. Details available at your selling retailer.
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1. POWERTRAIN PLANS*
Powertrain plans complement the factory powertrain warranty by provid-
ing enhanced roadside coverage and car rental allowance if your vehicle is
not drivable and must be kept overnight. Certain plans also provide
additional distance coverage.
Major components covered are:
•engine•transmission•front-wheel drive•rear-wheel drive
•4-wheel drive (4x4)•all-wheel-drive vehicles
2. “GOLD”PLANS*
Each plan provides full mechanical repair protection to non-powertrain
(Gold) components. Certain plans also provide full mechanical protection
against powertrain component repairs beyond your vehicle’s powertrain
warranty coverage. Contracts are available with or without a deductible.
Major components covered are:
•steering•air conditioning•engine cooling and fuel•front suspension
•rear suspension•electrical•hydraulic brake components•anti-lock
brakes
*Maximum terms available on new vehicles registered in Canada only.
3. “GOLDPLUS”PLANS*
The most complete protection available for your new vehicle is a “Gold
Plus” Service Contract which combines the benefits of Gold component
coverage (see “Gold” Plans), plus, the most important vehicle maintenance
functions:
•Engine oil and oil filter changes
•Tire rotation every other service
•“Peace-of-Mind” motoring with Tire Road Hazard Protection
which provides full, or pro-rata, replacement of the original four
tires, or their repair
•Rental car allowance for same-day warranty repairs – your vehicle
need not be kept overnight before eligibility for the rental
allowance is met
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FEATURES AND BENEFITS
Chrysler Service Contracts also provide these additional features and
benefits:
ENHANCED ROADSIDE ASSISTANCE
•Travel planning
•Trip interruption
CAR RENTAL ALLOWANCE
For the duration of the plan selected, the plan covers up to $50 per day (five
days maximum), any time a covered component fails and repairs take
overnight.
NORTH AMERICA-WIDE SERVICE
Chrysler Retailers are located throughout Canada and the Continental
United States.
TRANSFERABLE AT NO COST
The unexpired portion of the plan coverage may be transferred to the
subsequent retail purchaser at no cost, within 30 days of the date of sale.
(Ask your retailer for details.)
POSSIBLE HIGHER RESALE VALUE
The Chrysler Service Contract may enhance the resale value of your
vehicle.
NO COMMITMENT FOR60DAYS
The first 60 days are considered a trial period. Should you decide to cancel
within this period, you will receive full reimbursement of your plan
purchase price, less any paid claims.
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WHEN PLAN COVERAGE STARTS AND ENDS
All new vehicle plans commence from the warranty start date (the original
in-service date of the vehicle) and from zero metrage.
Substitute transportation coverage begins on the date the contract is
purchased, subject to acceptance by Chrysler Canada. Plan expiration is
specified in your plan provision.
ELIGIBLE VEHICLES
Chrysler Canada vehicles which have 3/60 Basic and/or 5/100 Powertrain
Warranty and are less than four years in service, and have accumulated less
than 80,000 kilometres, may be eligible for service contracts.
INELIGIBLE VEHICLES
Vehicles involved in an accident to the extent of becoming an insurance
write-off; vehicles not registered in Canada; vehicles placed in taxi,
limousine or delivery services; vehicles used to plow snow or used in
postal or dump truck services; vehicles used off-road; vehicles altered or
converted from specified original Chrysler equipment; vehicles used in
emergency services (police, ambulance, towing); and motor homes are not
eligible for a Chrysler Canada Service Contract.
Vehicles used in any competition event, pulling a trailer that exceeds the
rated capacity of the vehicle, or failing to adhere to the requirements for
vehicles used to pull a trailer as outlined in the Owner’s Manual are not
eligible.
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