tow SATURN ASTRA 2009 Owner's Guide

GM Mobility
Reimbursement Program
This program, available to qualied
applicants, can reimburse you up to
$1,000 toward eligible aftermarket
driver or passenger adaptive
equipment you may require for your
vehicle such as hand controls,
wheelchair/scooter lifts, etc.
The offer is available for a limited
period of time from the date of
vehicle purchase/lease.
For more details, or to determine
your vehicle’s eligibility, visit
your Saturn retailer or call the
Saturn Customer Assistance Center
at 1-800-553-6000. Text telephone
(TTY) users, call 1-800-833-6000.
In Canada, customers may call the
Saturn Customer Communication
Centre at 1-800-263-1999.
TTY users in Canada may call
1-800-263-3830.
Roadside Assistance
Program
For U.S. purchased vehicles, call
1-800-553-6000; (Text Telephone
(TTY): 1-800-889-2438).
For Canadian purchased vehicles,
call1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information ready:
Your name, home address, and
home telephone number
Telephone number of your
location
Location of the vehicle
Model, year, color, and license
plate number of the vehicle
Odometer reading, Vehicle
Identication Number (VIN), and
delivery date of the vehicle
Description of the problem
Coverage
Services are provided up to
5 years/100,000 miles (160 000 km),
whichever comes rst.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is
not covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
Saturn and General Motors of
Canada Limited reserve the right to
make any changes or discontinue
the Roadside Assistance program at
any time without notication.
Saturn and General Motors of
Canada Limited reserve the right to
limit services or payment to an
owner or driver if they decide the
claims are made too often, or
the same type of claim is made
many times.
12-6 Customer Information
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Services Provided

Emergency Fuel Delivery:
Delivery of enough fuel
for the vehicle to get to the
nearest service station.
Lock-Out Service:Service is
provided to unlock the vehicle
if you are locked out. A remote
unlock may be available if you
have OnStar
®. For security
reasons, the driver must present
identication before this service
is given.
Emergency Tow From a Public
Road or Highway:Tow to the
nearest Saturn retailer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also
given when the vehicle is stuck
in sand, mud, or snow.
Flat Tire Change:Service is
provided to change a at tire
with the spare tire. The spare tire,
if equipped, must be in good
condition and properly inated.
It is the owner’s responsibility for
the repair or replacement of
the tire if it is not covered by the
warranty.
Battery Jump Start:Service is
provided to jump start a dead
battery.
Trip Interruption Benets and
Assistance:If your trip is
interrupted due to a warranty
failure, incidental expenses may
be reimbursed during the 5 years/
100,000 miles (160 000 km)
Powertrain warranty period.
Items considered are hotel,
meals, and rental car.
Services Not Included in
Roadside Assistance

Impound towing caused by
violation of any laws.
Legal nes.
Mounting, dismounting or
changing of snow tires, chains,
or other traction devices.
Towing or services for vehicles
driven on a non-public road or
highway.
Customer Information 12-7
ProCarManuals.com

If a Crash Occurs
Here is what to do if you are
involved in a crash.
Check to make sure that you are
all right. If you are uninjured,
make sure that no one else in
your vehicle, or the other vehicle,
is injured.
If there has been an injury, call
emergency services for help.
Do not leave the scene of a crash
until all matters have been
taken care of. Move your vehicle
only if its position puts you in
danger or you are instructed to
move it by a police officer.
Give only the necessary and
requested information to
police and other parties involved
in the crash. Do not discuss
your personal condition, mental
frame of mind, or anything
unrelated to the crash. This will
help guard against post-crash
legal action.
If you need roadside assistance,
call GM Roadside Assistance.
SeeRoadside Assistance
Program on page 12-6for more
information.
If your vehicle cannot be driven,
know where the towing service
will be taking it. Get a card
from the tow truck operator or
write down the driver’s name, the
service’s name, and the phone
number.
Remove any valuables from your
vehicle before it is towed away.
Make sure this includes your
insurance information and
registration if you keep these
items in your vehicle.
Gather the important information
you will need from the other
driver. Things like name,
address, phone number, driver’slicense number, vehicle license
plate, vehicle make, model
and model year, Vehicle
Identication Number (VIN),
insurance company and policy
number, and a general
description of the damage to the
other vehicle.
If possible, call your insurance
company from the scene of
the crash. They will walk
you through the information they
will need. If they ask for a
police report, phone or go to the
police department headquarters
the next day and you can get
a copy of the report for a nominal
fee. In some states/provinces
with “no fault” insurance laws, a
report may not be necessary.
This is especially true if there are
no injuries and both vehicles
are driveable.
12-12 Customer Information
ProCarManuals.com

Choose a reputable collision
repair facility for your vehicle.
Whether you select a
dealer/retailer or a private
collision repair facility to x the
damage, make sure you are
comfortable with them.
Remember, you will have to feel
comfortable with their work
for a long time.
Once you have an estimate,
read it carefully and make
sure you understand what work
will be performed on your
vehicle. If you have a question,
ask for an explanation. Reputable
shops welcome this opportunity.
Managing the Vehicle Damage
Repair Process
In the event that your vehicle
requires damage repairs, GM
recommends that you take an active
role in its repair. If you have a
pre-determined repair facility
of choice, take your vehicle there,
or have it towed there. Specify to
the facility that any required
replacement collision parts be
original equipment parts, either new
Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered
by your GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this
with your repair professional, and
insist on Genuine GM parts.Remember if your vehicle is leased
you may be obligated to have
the vehicle repaired with Genuine
GM parts, even if your insurance
coverage does not pay the full cost.
If another party’s insurance
company is paying for the repairs,
you are not obligated to accept
a repair valuation based on
that insurance company’s collision
policy repair limits, as you have
no contractual limits with that
company. In such cases, you can
have control of the repair and
parts choices as long as cost stays
within reasonable limits.
Customer Information 12-13
ProCarManuals.com

Owner Checks and
Services..........................11-9
Owner Checks, Service.......... 9-4
Owners, Canadian.................... ii
P
Paint, Damage.....................9-79
Park
Shifting Into.....................8-11
Shifting Out of..................8-12
Park Brake..........................8-10
Parking
Over Things That Burn......8-13
Parking Your Vehicle............8-13
Passenger Airbag Status
Indicator..........................4-15
Passenger Sensing System . . . 1-30
Passing..............................8-22
Perchlorate Materials
Requirements, California...... 9-3
Power
Door Locks........................ 2-6
Retained Accessory............ 8-3
Steering Fluid...................9-20
Windows.........................2-10
Pressure Cap......................9-18Privacy.............................12-16
Event Data Recorders.....12-16
Navigation System..........12-17
OnStar..........................12-17
Radio Frequency
Identication................12-17
R
Radio Frequency Identication
(RFID), Privacy...............12-17
Radio(s)............................... 6-2
Radios
Reception........................6-24
Theft-Deterrent.................6-23
Reading Lamps..................... 5-3
Rear Door Security Locks....... 2-6
Rear Heated Seats................ 1-6
Rear Seat Operation.............. 1-7
Rear Windshield Washer/
Wiper............................... 4-9
Rearview Mirrors..................2-11
Reclining Seatbacks............... 1-3
Recommended Fluids and
Lubricants......................11-12
Recreational Vehicle Towing . . . 9-73
Remote Keyless Entry (RKE)
System............................. 2-3Remote Keyless Entry (RKE)
System, Operation.............. 2-4
Removing the Flat Tire and
Installing the Spare Tire.....9-63
Removing the Spare Tire
and Tools........................9-62
Replacement Bulbs..............9-34
Replacing LATCH System
Parts After a Crash...........1-50
Reporting Safety Defects
Canadian Government.....12-14
Saturn...........................12-14
United States
Government................12-14
Restraint System Check
Replacing Airbag System
Parts After a Crash........1-37
Replacing Safety Belt
System Parts After a
Crash..........................1-23
Retained Accessory Power...... 8-3
Roadside
Assistance Program..........12-6
Rocking Your Vehicle to
Get it Out ........................8-29
Routing, Engine Drive Belt....11-15
Running the Vehicle While
Parked............................8-14
INDEX i-7
ProCarManuals.com

T
Tachometer.........................4-13
Taillamps....................9-30, 9-32
Theft-Deterrent, Radio...........6-23
Theft-Deterrent Systems......... 2-8
Content Theft-Deterrent....... 2-9
Immobilizer........................ 2-8
Immobilizer Operation......... 2-8
Tilt Wheel............................. 4-4
Tire
Pressure Light..................4-18
Tires..................................9-40
Buying New Tires.............9-54
Chains............................9-60
Changing a Flat Tire.........9-61
Compact Spare Tire..........9-68
Different Size...................9-56
High-Speed Operation.......9-48
If a Tire Goes Flat............9-60
Ination - Tire Pressure.....9-47
Inspection and Rotation.....9-52
Installing the Spare Tire.....9-63
Pressure Monitor
Operation.....................9-51
Pressure Monitor
System........................9-49
Removing the Flat Tire......9-63Tires (cont.)
Removing the Spare Tire
and Tools.....................9-62
Storing a Flat or Spare
Tire and Tools...............9-66
Tire Sidewall Labeling.......9-42
Tire Terminology and
Denitions....................9-44
Uniform Tire Quality
Grading.......................9-57
Wheel Alignment and
Tire Balance.................9-58
Wheel Replacement..........9-59
When It Is Time for
New Tires....................9-54
Winter Tires.....................9-41
Towing
Recreational Vehicle..........9-73
Towing a Trailer................9-73
Your Vehicle.....................9-73
Traction
StabiliTrak
®System..........8-19
Transmission
Fluid, Automatic................9-12
Fluid, Manual...................9-12
Transmission Operation,
Automatic.......................... 8-6
Transmission Operation,
Manual............................. 8-9Trip Odometers....................4-13
Turn and Lane-Change
Signals............................. 4-8
Turn Signal/Multifunction
Lever................................ 4-4
U
Uniform Tire Quality
Grading...........................9-57
V
Vehicle
Control............................8-17
Loading...........................8-30
Parking Your....................8-13
Running While Parked.......8-14
Service Soon Light...........4-23
Symbols.............................. iii
Vehicle Data Recording and
Privacy..........................12-16
Vehicle Identication
Number (VIN)...................10-1
Service Parts Identication
Label...........................10-1
Ventilation Adjustment............. 7-4
Visors.................................2-11
INDEX i-9
ProCarManuals.com