phone SATURN OUTLOOK 2009 Owner's Guide

If, for any reason, your ownership
experience falls below your
expectations, we suggest you take
the following action:
STEP ONE:Contact the Retail
Customer Assistance Liaison. Any
member of the retail management
team has the authority and the
desire to resolve your concerns.
Normally, concerns can be quickly
resolved at this level.
STEP TWO:Should you need
additional assistance, in the U.S.,
contact the Saturn Customer
Assistance Center by calling
1-800-553-6000. In Canada, call the
Saturn Customer Communication
Centre at 1-800-263-1999. A Saturn
Customer Assistance Center team
member will handle your call and
assist in providing product and
warranty information, the nearest
retailer location, roadside assistance,
brochures, literature and discuss any
concerns you may have.We encourage you to call the toll-free
number in order to give your inquiry
prompt attention. Please have the
following information available to
give the Customer Assistance
Representative:
Vehicle Identication Number
(VIN). This 17-digit number can
be found on the vehicle
registration or title, on the upper
driver side corner of the
instrument panel, or on your
roadside assistance key card.
The name of your selling and
servicing retail facility.
Vehicle delivery date and present
mileage.
Your daytime and evening phone
numbers.
When contacting Saturn, please
remember that your concern will
likely be resolved at a retailer’s
facility. That is why we suggest you
follow Step One rst.STEP THREE (U.S. Owners):
Both Saturn and its retailers are
committed to making sure you are
completely satised with your Saturn
vehicle. However, if you continue to
remain unsatised after following the
procedure outlined in Steps One and
Two, Saturn and its retailers offer the
additional assistance of a neutral
party through our voluntary
participation in a mediation/
arbitration program called Better
Business Bureau (BBB) Auto Line.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. This program is
available at no cost to you, our
customer.
Although you may be required
to resort to this informal dispute
resolution program prior to ling a
court action, use of the program is
free of charge and your case is
generally heard within 40 days.
7-2 Customer Assistance Information
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If you do not agree with the decision
given in your case, you can reject it
and proceed with any other venue for
relief available to you.
Contact the BBB Auto Line Program
by using the toll-free telephone
number or by writing them at the
following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage and other
factors. Saturn Corporation reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.STEP THREE (Canadian Owners):
General Motors Participation in
the Mediation/Arbitration Program
In the event that you do not feel your
concerns have been addressed after
following the procedure outlined in
Steps 1 and 2, General Motors of
Canada Limited has committed to
binding arbitration of owner disputes
involving factory-related vehicle
service claims. The program
provides for the review of the facts
involved by an impartial third party
arbiter, and may include an informal
hearing before the arbiter. The
program is designed so that the
entire dispute settlement process,
from the time you le your complaint
to the nal decision, should be
completed in approximately 70 days.
We believe our impartial program
offers advantages over courts in
most jurisdictions because it is
informal, quick, and free of charge.For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685.
Alternatively, you may call the
Saturn Customer Communication
Centre, 1-800-263-1999, or you
may write to:
Mediation/Arbitration Program
c/o Customer Communication
Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 1-800-955-5100
Your inquiry should be accompanied
by the Vehicle Identication
Number (VIN).
Customer Assistance Information 7-3
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Online Owner Center
Online Owner Center (U.S.) —
www.gmownercenter.com/
saturn
Information and services customized
for your specic vehicle — all in
one convenient place.
Digital owner manual, warranty
information, and more
Online service and maintenance
records
Find Saturn retailers for service
nationwide
Exclusive privileges and offers
Recall notices for your specic
vehicle
OnStar®and GM Cardmember
Services Earnings summariesOther Helpful Links:
Saturn — www.saturn.com
Saturn Merchandise —
www.saturncollection.com
Help Center —
www.saturn.com/helpcenter
FAQ
Contact Us
My GM Canada (Canada) —
www.gm.ca
My GM Canada is a
password-protected section of
www.gm.ca where you can save
information on GM vehicles, get
personalized offers, and use handy
tools and forms with greater ease.Here are a few of the valuable tools
and services you will have access to:
My Showroom: Find and save
information on vehicles and
current offers in your area.
My Dealers/Retailers: Save
details such as address and
phone number for each of your
preferred GM dealers/retailers.
My Driveway: Access quick links
to parts and service estimates,
check trade-in values, or schedule
a service appointment by adding
the vehicles you own to your
driveway prole.
My Preferences: Manage your
prole and use tools and forms
with greater ease.
To sign up, visit the My GM Canada
section within www.gm.ca.
7-4 Customer Assistance Information
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Customer Assistance for
Text Telephone (TTY)
Users
To assist owners who have hearing
difficulties, Saturn has installed
special TDD (Telecommunication
Devices for the Deaf) equipment in
its Saturn Customer Assistance
Center.
Any hearing or speech-impaired
customer who has access to a TDD
or to a conventional Text Telephone
(TTY) can communicate with
Saturn by dialing 1-800-TDD-6000.
TTY users in Canada may dial
1-800-263-3830.
Customer Assistance
Offices
Saturn encourages customers to
call the toll-free number for
assistance. If a customer wishes to
write to Saturn, the letter should
be addressed to:
Saturn Customer Assistance Center
P.O. Box 33173
Detroit, MI 48232-5173
1-800-553-6000
1-800-833-6000 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-553-6000In Canada, write to:
Saturn Customer Communication
Centre
General Motors of Canada Ltd.
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
GMcanada.com
1-800-263-1999
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Customer Assistance Information 7-5
ProCarManuals.com

GM Mobility
Reimbursement Program
This program, available to qualied
applicants, can reimburse you up to
$1,000 toward eligible aftermarket
driver or passenger adaptive
equipment you may require for your
vehicle such as hand controls,
wheelchair/scooter lifts, etc.
The offer is available for a limited
period of time from the date of
vehicle purchase/lease.For more details, or to determine
your vehicle’s eligibility, visit
your Saturn retailer or call the
Saturn Customer Assistance Center
at 1-800-553-6000. Text telephone
(TTY) users, call 1-800-833-6000.
In Canada, customers may call
the Saturn Customer
Communication Centre at
1-800-263-1999. TTY users in
Canada may call 1-800-263-3830.
Roadside Assistance
Program
For U.S. purchased vehicles, call
1-800-553-6000; (Text Telephone
(TTY): 1-800-889-2438).
For Canadian purchased vehicles,
call1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information ready:
Your name, home address, and
home telephone number
Telephone number of your
location
Location of the vehicle
Model, year, color, and license
plate number of the vehicle
Odometer reading, Vehicle
Identication Number (VIN), and
delivery date of the vehicle
Description of the problem
7-6 Customer Assistance Information
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If you need roadside assistance,
call GM Roadside Assistance.
SeeRoadside Assistance
Program on page 7-6for more
information.
If your vehicle cannot be driven,
know where the towing service
will be taking it. Get a card from
the tow truck operator or write
down the driver’s name, the
service’s name, and the phone
number.
Remove any valuables from your
vehicle before it is towed away.
Make sure this includes your
insurance information and
registration if you keep these
items in your vehicle.
Gather the important information
you will need from the other
driver. Things like name, address,
phone number, driver’s license
number, vehicle license plate,
vehicle make, model and model
year, Vehicle Identication
Number (VIN), insurancecompany and policy number, and
a general description of the
damage to the other vehicle.
If possible, call your insurance
company from the scene of the
crash. They will walk you through
the information they will need.
If they ask for a police report,
phone or go to the police
department headquarters the next
day and you can get a copy of the
report for a nominal fee. In some
states/provinces with “no fault”
insurance laws, a report may not
be necessary. This is especially
true if there are no injuries and
both vehicles are driveable.
Choose a reputable collision
repair facility for your vehicle.
Whether you select a dealer/
retailer or a private collision repair
facility to x the damage, make
sure you are comfortable with
them. Remember, you will have to
feel comfortable with their work
for a long time.
Once you have an estimate, read
it carefully and make sure you
understand what work will be
performed on your vehicle. If you
have a question, ask for an
explanation. Reputable shops
welcome this opportunity.
Managing the Vehicle Damage
Repair Process
In the event that your vehicle
requires damage repairs, GM
recommends that you take an active
role in its repair. If you have a
pre-determined repair facility of
choice, take your vehicle there, or
have it towed there. Specify to the
facility that any required replacement
collision parts be original equipment
parts, either new Genuine GM parts
or recycled original GM parts.
Remember, recycled parts will not
be covered by your GM vehicle
warranty.
Customer Assistance Information 7-13
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OnStar®
If your vehicle has OnStar and you
subscribe to the OnStar services,
please refer to the OnStar Terms and
Conditions for information on data
collection and use. See alsoOnStar
®
System on page 2-42in this manual
for more information.
Navigation System
If your vehicle has a navigation
system, use of the system may
result in the storage of destinations,
addresses, telephone numbers, and
other trip information. Refer to the
navigation system operating manual
for information on stored data and for
deletion instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some
vehicles for functions such as
tire pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as key fobs for remote door
locking/unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
Saturn vehicles does not use
or record personal information or
link with any other Saturn system
containing personal information.
7-18 Customer Assistance Information
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Circuit Breakers...................5-92
Cleaning
Aluminum or Chrome-Plated
Wheels........................5-89
Exterior Lamps/Lenses......5-87
Fabric/Carpet...................5-85
Finish Care......................5-87
Instrument Panel, Vinyl,
and Other Plastic
Surfaces......................5-86
Interior............................5-84
Leather...........................5-86
Tires...............................5-90
Underbody Maintenance.....5-90
Washing Your Vehicle........5-87
Weatherstrips...................5-87
Windshield, Backglass,
and Wiper Blades..........5-88
Climate Control System.........3-19
Outlet Adjustment.............3-27
Rear Air Conditioning and
Heating System.............3-28
Rear Air Conditioning and
Heating System,
Electronic.....................3-29
Climate Control Systems
Dual Automatic.................3-22
Clock, Setting......................3-74Collision Damage Repair.......7-11
Compact Spare Tire.............5-83
Compass............................3-54
Compressor Kit, Tire
Sealant...........................5-62
Content Theft-Deterrent.........2-16
Control of a Vehicle............... 4-3
Convenience Net.................2-52
Coolant
Engine............................5-19
Engine Temperature Gage . . . 3-38
Engine Temperature
Warning Light...............3-38
Cooling System...................5-19
Courtesy Lamps...................3-13
Courtesy Transportation.......... 7-9
Cruise Control....................... 3-9
Cruise Control Light..............3-43
Cupholders.........................2-50
Customer Assistance.............. 7-5
Offices.............................. 7-5
Text Telephone (TTY)
Users............................ 7-5
Customer Information
Service Publications
Ordering Information......7-15
Customer Satisfaction
Procedure......................... 7-1
D
Damage Repair, Collision......7-11
Data Recorders
Event..............................7-17
Daytime Running
Lamps/Automatic
Headlamp System.............3-12
Defensive Driving................... 4-2
Delayed Entry Lighting..........3-14
Delayed Exit Lighting............3-15
Delayed Headlamps.............3-12
Delayed Locking.................... 2-8
DIC Compass......................3-54
Disc, MP3...................3-92, 3-97
Doing Your Own
Service Work..................... 5-4
Dome Lamp Override...........3-14
Dome Lamps .......................3-14
Door
Delayed Locking................. 2-8
Locks............................... 2-8
Power Door Locks.............. 2-8
Programmable Automatic
Door Locks.................... 2-9
Rear Door Security Locks.... 2-9
Drive Systems
All-Wheel Drive................5-35
INDEX i-3
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Outside
Convex Mirror..................2-34
Heated Mirrors.................2-34
Power Foldaway Mirrors.....2-33
Power Mirrors..................2-32
Overheated Engine Protection
Operating Mode................5-25
Owner Checks and Services..... 6-9
Owners, Canadian.................... ii
P
Paint, Damage.....................5-90
Parade Dimming..................3-15
Park
Shifting Into.....................2-28
Shifting Out of..................2-29
Park Aid.............................2-34
Park Tilt Mirrors...................2-34
Parking
Assist.............................2-34
Over Things That Burn......2-29
Parking Brake......................2-27
Passenger Airbag Status
Indicator..........................3-34
Passenger Sensing System....1-55
Passing..............................4-10PASS-Key
®III+ Electronic
Immobilizer......................2-18
PASS-Key
®III+ Electronic
Immobilizer Operation........2-18
Perchlorate Materials
Requirements, California...... 5-4
Phone
Bluetooth
®.....................3-103
Power
Door Locks........................ 2-8
Electrical System..............5-92
Liftgate............................2-11
Lumbar Controls................. 1-5
Outlet 115 Volt Alternating
Current........................3-18
Retained
Accessory (RAP)...........2-21
Seat................................. 1-4
Steering Fluid...................5-25
Windows.........................2-14
Pregnancy, Using
Safety Belts.....................1-28
Privacy...............................7-16
Navigation System............7-18
OnStar............................7-18
Radio Frequency
Identication (RFID).......7-18Programmable Automatic
Door Locks........................ 2-9
Proposition 65 Warning,
California.......................... 5-3
R
Radio Frequency Identication
(RFID), Privacy.................7-18
Radio(s).............................3-75
Radios
Navigation/Radio System,
see Navigation
Manual.......................3-103
Reception......................3-126
Setting the Clock..............3-74
Theft-Deterrent...............3-125
Reading Lamps...................3-15
Rear Air Conditioning and
Heating System................3-28
Rear Air Conditioning and
Heating System and
Electronic Climate
Controls..........................3-29
Rear Door Security Locks....... 2-9
Rear Seat Armrest...............2-52
i-8 INDEX
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Seats
Driver Seat Height Adjuster . . . 1-3
Head Restraints................. 1-2
Heated Seats..................... 1-5
Manual Lumbar.................. 1-4
Memory, Mirrors................. 1-6
Power Lumbar ................... 1-5
Power Seats...................... 1-4
Rear Seat Operation........... 1-9
Reclining Seatbacks............ 1-8
Third Row Seat................1-12
Second Row Center
Console..........................2-50
Secondary Latch System.......5-78
Securing a Child Restraint
Rear Seat Position.............1-43
Right Front Seat Position....1-45
Security Light......................3-43
Service................................ 5-3
Accessories and
Modications.................. 5-3
Adding Equipment to the
Outside of the Vehicle..... 5-5
Doing Your Own Work........ 5-4
Engine Soon Lamp...........3-39
Publications Ordering
Information...................7-15
Scheduling Appointments..... 7-9Service Parts Identication
Label..............................5-91
Servicing Your
Airbag-Equipped Vehicle.....1-60
Setting the Clock.................3-74
Sheet Metal Damage............5-90
Shifting
Out of Park.....................2-29
Shifting Into Park.................2-28
Signals, Turn and
Lane-Change..................... 3-6
Spare Tire
Compact.........................5-83
Installing..........................5-74
Removing........................5-71
Storing............................5-80
Specications and
Capacities.......................5-98
Speedometer.......................3-32
StabiliTrak
®Indicator Light.....3-37
StabiliTrak®System............... 4-5
Start Vehicle, Remote............. 2-6
Starting the Engine..............2-22
Steering............................... 4-8
Steering Wheel Controls,
Audio............................3-125
Steering Wheel, Tilt and
Telescopic......................... 3-6Storage Areas
Cargo Management
System........................2-53
Center Console................2-50
Convenience Net..............2-52
Cupholders......................2-50
Glove Box.......................2-50
Instrument Panel..............2-50
Luggage Carrier...............2-52
Rear Seat Armrest............2-52
Second Row Center
Console.......................2-50
Storing the Tire Sealant and
Compressor Kit................5-70
Stuck in Sand, Mud, Ice,
or Snow..........................4-17
Sun Visors..........................2-16
Sunroof..............................2-54T
Tachometer.........................3-32
Taillamps
Turn Signal, Stoplamps and
Sidemarker Lamps.........5-36
Telescopic Wheel................... 3-6
Text Telephone (TTY) Users..... 7-5
i-10 INDEX
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