TOYOTA HILUX 2021 Owners Manual (in English)

1091-3. Emergency assistance
1
HILUX_OM_OM0K513E_(EE)
For safety and security
QService responsible for handling access requests
CountryContact information
Austria datenschutz@toyota-frey.at
Belgium/Luxembourg privacy@toyota.be
Croatia dpcp@toyota.hr
Czech Republic
/Hungary/Slovakia adatvedelem@toyota-ce.com
Denmark toyota@toyota.dk og
Estonia privacy@toyota.ee
Finland tietosuoja@toyota.fi
France delegue.protectiondonnees@toyota-europe.com
Germany Toyota.Datenschutz@toyota.de
Great Britain privacy@tgb.toyota.co.uk
Greece customer@toyota.gr
Iceland personuvernd@toyota.is
Ireland customerservice@toyota.ie
Italy tmi.dpo@toyota-europe.com
Netherlands www.toyota.nl/klantenservice
Norway personvern@toyota.no
Poland klient@toyota.pl
Portugal gestaodadospessoais@toyotacaetano.pt
Romania relatii.clienti@toyota.ro
Slovenia dpcp@toyota.si
Spain clientes@toyota.es / dpo@toyota.es.
Sweden integritet@toyota.se
Switzerland info@toyota.ch

1101-3. Emergency assistance
HILUX_OM_OM0K513E_(EE)
ERA-GLONASS/EVAK1, 2, 3
Microphone
“SOS” button*
Indicator lights
*: This button is intended for commu-
nication with the ERA-GLONASS/
EVAK system operator.
Other SOS buttons available in
other systems of a motor vehicle do
not relate to the device and are not
intended for communication with
the ERA-GLONASS/EVAK system
operator.
1: If equipped
2: Operates within regions offering emergency notification services. Ask any authorized
Toyota retailer or Toyota authorized repairer, or any reliable repairer for details.
3: The system name differs depending on the country.
The Emergency Call system is a device installed on a vehicle to
determine its location and movement direction (using GLONASS
[Global Navigation Satellite System] and GPS [Global Position-
ing System] signals), and ensure the generation and transmis-
sion of vehicle information (in a nonadjustable form) in case of
traffic accidents or other incidents on motor roads in the coun-
tries offering emergency notification services. In addition, it
ensures two-way voice communication between the vehicle and
an ERA-GLONASS/EVAK system operator through cellular net-
works (GSM).
Automatic Emergency Calls (via Automatic Collision Notifica-
tion) and manual Emergency Calls (by pressing the “SOS” but-
ton) can be made to the ERA-GLONASS/EVAK control center.
This service is mandatory according to the technical regulations
of the Customs Union.
System components
1
2
3

1111-3. Emergency assistance
1
HILUX_OM_OM0K513E_(EE)
For safety and security
QAutomatic Emergency Calls
If any airbag deploys, the system is designed to automatically call
the ERA-GLONASS/EVAK control center.* The answering operator
receives the vehicle’s location, the time of the incident and the vehi-
cle VIN, and attempts to speak with the vehicle occupants to
assess the situation. If the occupants are unable to communicate,
the operator automatically treats the call as an emergency and con-
tacts the nearest emergency services provider (112 system etc.) to
describe the situation and request that assistance be sent to the
location.
*: In some cases, the call cannot be made. ( P. 11 3 )
QManual Emergency Calls
In the event of an emergency, press the “SOS” button to call the
ERA-GLONASS/EVAK control center.* The answering operator will
determine your vehicle’s location, assess the situation, and dis-
patch the necessary assistance required.
If you accidentally press the “SOS” button, tell the operator that you are
not experiencing an emergency.
*: In some cases, the call cannot be made. ( P. 11 3 )
Emergency Notification Services

1121-3. Emergency assistance
HILUX_OM_OM0K513E_(EE)
When the engine switch is turned to the “ON” position (vehicles with-
out smart entry & start system) or IGNITION ON mode (vehicles with
smart entry & start system), the red indicator light will illuminate for 10
seconds and then the green indicator light will illuminate, indicating
that the system is enabled. The indicator lights indicate the following:
O If the green indicator light illuminates and stays on, the system is
enabled.
O If the green indicator light flashes twice per second, an automatic or
manual Emergency Call is being made.
O If no indicator lights illuminate, the system is not enabled.
O If the red indicator light illuminates at any time other than immedi-
ately after the engine switch is turned to the “ON” position (vehicles
without smart entry & start system) or IGNITION ON mode (vehi-
cles with smart entry & start system), the system may be malfunc-
tioning or the backup battery may be depleted. Contact any
authorized Toyota retailer or Toyota authorized repairer, or any reli-
able repairer.
O If the red indicator light blinks for approximately 30 seconds during
an Emergency Call, the call has been disconnected or the cellular
network signal is weak.
A test mode is provided for to check the performance of the Emer-
gency Call system. To test the device, contact any authorized Toyota
retailer or Toyota authorized repairer, or any reliable repairer.
Indicator lights
Device test mode

1131-3. Emergency assistance
1
HILUX_OM_OM0K513E_(EE)
For safety and security
WARNING
QWhen the Emergency Call may not be made
O It may not be possible to make Emergency Calls in any of the following sit-
uations. In such cases, report to emergency services provider (112 system
etc.) by other means such as nearby public phones.
• Even when the vehicle is in the cellular phone service area, it may be
difficult to connect to the ERA-GLONASS/EVAK control center if the
reception is poor or the line is busy. In such cases, even though the sys-
tem attempts to connect to the ERA-GLONASS/EVAK control center,
you may not be able to connect to the ERA-GLONASS/EVAK control
center to make Emergency Calls and contact emergency services.
• When the vehicle is out of the cellular phone service area, the Emer-
gency Calls cannot be made.
• When any related equipment (such as the “SOS” button panel, indicator
lights, microphone, speaker, DCM, antenna, or any wires connecting
the equipment) is malfunctioning, damaged or broken, the Emergency
Call cannot be made.
• During an Emergency Call, the system makes repeated attempts to
connect to the ERA-GLONASS/EVAK control center. However, if it can-
not connect to the ERA-GLONASS/EVAK control center due to poor
radio wave reception, the system may not be able to connect to the cel-
lular network and the call may finish without connecting. The red indica-
tor light will blink for approximately 30 seconds to indicate this
disconnection.
• This device may not function if a shock is applied to it.
O If the battery’s voltage decreases or there is a disconnection, the system
may not be able to connect to the ERA-GLONASS/EVAK control center.
Q When the Emergency Call system is replaced with a new one
The Emergency Call system should be registered. Contact any authorized
Toyota retailer or Toyota authorized repairer, or any reliable repairer.

1141-3. Emergency assistance
HILUX_OM_OM0K513E_(EE)
WARNING
QFor your safety
O Please drive safely.
The function of this system is to assist you in making the Emergency Call
in case of accidents such as traffic accidents or sudden medical emergen-
cies, and it does not protect the driver or passengers in any way. Please
drive safely and fasten your seatbelts at all times for your safety.
O In case of an emergency, make lives the top priority.
O If you smell anything burning or other unusual smells, leave the vehicle
and evacuate to a safe area immediately.
O Since the system detects shocks, the automatic reporting may not always
occur synchronized with the operation of the airbag system. (If the vehicle
is struck from behind, etc.)
O For safety, do not make the Emergency Call while driving.
Making calls during driving may caus e mishandling of the steering wheel,
which may lead to unexpected accidents.
Stop the vehicle and confirm the safety of your surroundings before mak-
ing the Emergency Call.
O When changing fuses, please use the specified fuses. Using other fuses
may cause ignition or smoke in the circuit and lead to a fire.
O Using the system while there is smoke or an unusual smell may cause a
fire. Stop using the system immediately and consult any authorized Toyota
retailer or Toyota authorized repairer, or any reliable repairer.
NOTICE
Q To prevent damage
Do not pour any liquids onto the “SOS” button panel, etc. and do not impact
it.
Q If the “SOS” button panel, speaker or microphone malfunctions during
an Emergency Call or manual maintenance check
It may not be possible to make Emergency Calls, confirm the system status,
or communicate with the ERA-GLONASS/EVAK control center operator. If
any of the above equipment is damaged, please consult any authorized
Toyota retailer or Toyota authorized repairer, or any reliable repairer.

115
1
1-4. Theft deterrent system
HILUX_OM_OM0K513E_(EE)
For safety and security
Engine immobilizer system
Vehicles without smart entry &
start system:
The indicator light flashes after
the key has been removed from
the engine switch to indicate that
the system is operating.
The indicator light stops flashing
after the registered key has been
inserted into the engine switch to
indicate that the system has been
canceled.
The vehicle’s keys have built-in transponder chips that prevent
the engine from starting if a key has not been previously regis-
tered in the vehicle’s on-board computer.
Never leave the keys inside the vehicle when you leave the vehi-
cle.
This system is designed to help prevent vehicle theft but does not
guarantee absolute security against all vehicle thefts.

1161-4. Theft deterrent system
HILUX_OM_OM0K513E_(EE)
Vehicles with smart entry & start system:
The indicator light flashes after the engine switch has been turned off
to indicate that the system is operating.
The indicator light stops flashing after the engine switch has been
turned to ACCESSORY or IGNITION ON mode to indicate that the
system has been canceled.
Q System maintenance
The vehicle has a maintenance-free type engine immobilizer system.
Q Conditions that may cause the system to malfunction
O If the grip portion of the key is in contact with a metallic object
O If the key is in close proximity to or touching a key to the security system
(key with a built-in transponder chip) of another vehicle
NOTICE
Q To ensure the system operates correctly
Do not modify or remove the system. If modified or removed, the proper
operation of the system cannot be guaranteed.

117
1
1-4. Theft deterrent system
HILUX_OM_OM0K513E_(EE)
For safety and security
Alar m
The alarm uses light and sound to give an alert when an intrusion is
detected.
The alarm is triggered in the following situations when the alarm is
set:
Models for model code destination Blank* (except for Kazakhstan)
O A locked door is opened in any way other than using the entry func-
tion (vehicles with smart entry & start system), wireless remote con-
trol or mechanical key.
O The hood is opened.
Models for model code destination W*, and Kazakhstan
O A locked door is opened in any way other than using the entry func-
tion (vehicles with smart entry & start system) or wireless remote
control.
O The hood is opened.
*: See “Checking your vehicle’s model” if you are not sure of which model
your vehicle is. ( P. 1 2 )
: If equipped
The alarm

1181-4. Theft deterrent system
HILUX_OM_OM0K513E_(EE)
Close the doors and hood, and
lock all the doors using the entry
function (vehicles with smart entry
& start system) or wireless remote
control. The system will be set
automatically after 30 seconds.
Models for model code destination
Blank* (except for Kazakhstan):
The alarm can also be set using
the mechanical key.
The indicator light changes from being on to flashing when the system is
set.
*: See “Checking your vehicle’s model” if you are not sure of which model
your vehicle is. ( P. 1 2 )
Do one of the following to deactivate or stop the alarms:
Models for model code destination Blank* (except for Kazakhstan)
O Unlock the doors.
O Start the engine. (The alarm will be deactivated or stopped after a
few seconds.)
Models for model code destination W*, and Kazakhstan
O Unlock the doors using the entry function (vehicles with smart
entry & start system) or the wireless remote control.
O Start the engine. (The alarm will be deactivated or stopped after a
few seconds.)
*: See “Checking your vehicle’s model” if you are not sure of which model
your vehicle is. ( P. 1 2 )
Setting the alarm system
Deactivating or stopping the alarm