TOYOTA VERSO 2017 Owners Manual

5When trouble arises
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5-1. Essential information
Emergency flashers .......... 532
If your vehicle needs to
be towed ......................... 533
If you think something is
wrong .............................. 540
Fuel pump shut off system
(gasoline engine) ............ 541
5-2. Steps to take in an
emergency
If a warning light turns on
or a warning buzzer
sounds... ........................ 542
If a warning message is
displayed ........................ 551
If you have a flat tire
(vehicles with
spare tire) ....................... 566
If you have a flat tire
(vehicles with emergency
tire puncture repair kit).... 583
If the engine will not
start................................. 600
If the shift lever cannot be
shifted from “P” (vehicles
with a Multidrive)............. 603
If you lose your keys ......... 604
If you cannot operate
the back door opener...... 605
If the electronic key does
not operate properly
(vehicles with smart
entry & start system)....... 606
If the vehicle battery is
discharged ...................... 609
If your vehicle overheats ... 613
If the vehicle becomes
stuck ............................... 617
If your vehicle has to
be stopped in
an emergency ................. 619

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5-1. Essential information
Emergency flashers
■Emergency flashers
If the emergency flashers are used for a long time while the engine is not
operating, the battery may discharge.
The emergency flashers are used to warn other drivers when the
vehicle has to be stopped in the road due to a breakdown, etc.
Press the switch.
All the turn signal lights will
flash.
To turn them off, press the
switch once again.

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If your vehicle needs to be towed
Situations when it is necessary to contact dealers before towing
The following may indicate a problem with your transmission. Contact
any authorized Toyota dealer or repairer, or another duly qualified
and equipped professional or commercial towing service before tow-
ing.
● The engine is running, but the vehicle does not move.
● The vehicle makes an abnormal sound.
Towing with a sling-type truck
Do not tow with a sling-type truck
to prevent body damage.
If towing is necessary, we recommend having your vehicle towed by
any authorized Toyota dealer or repairer, or another duly qualified
and equipped professional, such as or commercial towing service,
using a wheel-lift type truck or a flatbed truck.
Use a safety chain system for all to wing, and abide by all state/pro-
vincial and local laws.

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Towing with a wheel-lift type truck
From the front
Release the parking brake.
From the rear
Use a towing dolly under the
front wheels.

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Using a flatbed truck
If your vehicle is transported by a
flatbed truck, it should be tied
down at the locations shown in
the illustration.
If you use chains or cables to tie
down your vehicle, the angles
shaded in black must be 45 
Do not overly tighten the tie
downs or the vehicle may be
damaged.
Emergency towing
If a tow truck is not available in an emergency, your vehicle may be
temporarily towed using cables or chains secured to the emergency
towing eyelets. This should only be attempted on hard surfaced roads
for at most 80 km (50 miles) at under 30 km/h (18 mph).
A driver must be in the vehicle to steer and operate the brakes. The
vehicle’s wheels, drivetrain, axles, steering and brakes must be in
good condition.
Front

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Emergency towing procedure
Take out the towing eyelet. ( P. 566, 584)
Remove the eyelet cover using a
flathead screwdriver.
To protect the bodywork, place a
rag between the screwdriver and
the vehicle body, as shown in the
illustration.
Insert the towing eyelet into the
hole and tighten partially by
hand.
Tighten down the towing eyelet
securely using a wheel nut
wrench or hard metal bar.

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Securely attach cables or chains to the towing eyelet.
Take care not to damage the vehicle body.
Vehicles without smart entry & start system: Enter the vehicle
being towed and start the engine.
If the engine does not start, turn the engine switch to the “ON” posi-
tion.
Vehicles with smart entry & start system: Enter the vehicle
being towed and start the engine.
If the engine does not start, turn the “ENGINE START STOP” switch
to IGNITION ON mode.
Shift the shift lever to “N” and release the parking brake.
Vehicles with a Multidrive: When the shift lever cannot be
shifted. P. 603)
■While towing
If the engine is not running, the power assist for the brakes and steering will
not function, making steering and braking more difficult.
■ Wheel nut wrench
Wheel nut wrench is installed in luggage compartment. ( P. 566, 584)

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WARNING
Observe the following precautions.
Failure to do so may result in death or serious injury.
■ When towing the vehicle
■ While towing
● When towing using cables or chains, avoid sudden starts, etc. which place
excessive stress on the towing eyelets, cables or chains. The towing eye-
lets, cables or chains may become damaged, broken debris may hit peo-
ple and cause serious damage.
● Do not turn the engine switch to the “LOCK” position (vehicles without
smart entry & start system) or the “ENGINE START STOP” switch off
(vehicles with smart entry & start system).
There is a possibility that the steering wheel is locked and cannot be oper-
ated.
■ Installing towing eyelets to the vehicle
Make sure that towing eyelets are installed securely.
If not securely installed, towing eyelets may come loose during towing.
Be sure to transport the vehicle with the
front wheels raised or with all four wheels
raised off the ground. If the vehicle is
towed with the front wheels contacting the
ground, the drivetrain and related parts
may be damaged.

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NOTICE
■ To prevent damage to the vehicle when towing using a wheel-lift type
truck
● Vehicles without smart entry & start system: Do not tow the vehicle from
the rear when the engine switch is in the “LOCK” position or the key is
removed. The steering lock mechanism is not strong enough to hold the
front wheels straight.
● Vehicles with smart entry & start system: Do not tow the vehicle from the
rear when the “ENGINE START STOP” switch is off. The steering lock
mechanism is not strong enough to hold the front wheels straight.
● When raising the vehicle, ensure adequate ground clearance for towing at
the opposite end of the raised vehicle. Without adequate clearance, the
vehicle could be damaged while being towed.
■ To prevent damage to the vehicle when towing with a sling-type truck
Do not tow with a sling-type truck, either from the front or rear.
■ To prevent damage to the vehicle during emergency towing
Do not secure cables or chains to the suspension components.

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If you think something is wrong
If you notice any of the following symptoms, your vehicle probably
needs adjustment or repair. Contact any authorized Toyota dealer or
repairer, or another duly qualified and equipped professional, as
soon as possible.
■ Visible symptoms
● Fluid leaks under the vehicle
(Water dripping from the air conditioning after use is normal.)
● Flat-looking tires or uneven tire wear
● High engine coolant temperature warning light flashes or
comes on
● Low engine coolant temperature indicator comes on or does
not come on continuously
■ Audible symptoms
● Changes in exhaust sound
● Excessive tire squeal when cornering
● Strange noises related to the suspension system
● Pinging or other noises related to the engine
■ Operational symptoms
● Engine misfire, stumbling or running rough
● Appreciable loss of power
● Vehicle pulls heavily to one side when braking
● Vehicle pulls heavily to one side when driving on a level road
● Loss of brake effectiveness, spongy feeling, pedal almost
touches the floor