VOLVO XC90 2015 Owners Manual

VOLVO ON CALL WITH SENSUS CONNECT *
* Option/accessory, for more information, see Introduction.
419
Service center phone number
CountryCustomer service center number
United States and Canada855-399-4691
Related information
•Volvo On Call (VOC)
* (p. 414)
• Volvo On Call availability (p. 422)

VOLVO ON CALL WITH SENSUS CONNECT *
* Option/accessory, for more information, see Introduction.
420
Personal information Personal information is gathered for use with the Volvo On Call (VOC) service.
Volvo's sales companies are responsible for pro- cessing and storing VOC-related information.This information is treated according to legisla-tion and regulations pertaining to data of thistype.
CountrySales company
United StatesVolvo Cars of North America, LLC
CanadaVolvo Cars of Canada
Why information is gatheredPersonal information is used by Volvo and its partners to provide and develop the VOC service.
Types of personal information gatheredThe primary types of personal information gath-ered for VOC-related purposes are:
• Personal information that the customer pro- vides in connection with the activation of theVOC service and during other contact withVolvo, including name, address, telephonenumber, type of service and the duration ofthe service.
• When information about a specific VOC-rela-ted event is automatically transmitted fromthe vehicle. A message of this type contains:the vehicle identification number (VIN), time when the service is used, type of service, ifairbags have been triggered, if the seat belttensioners have been triggered, current fuellevel, current temperature inside and outsidethe vehicle, whether the doors are lockedand windows are closed and the vehicle'slast six locations, including speed and direc-tion.
• Other information associated with theowner/driver, such as telephone calls withpeople in the vehicle, the customer servicecenter that provided the service and notesmade by the customer service operator.
Access to my personal informationVolvo uses sub-contractors to provide the service. These sub-contractors work on behalf of Volvoand may only process personal information to theextent necessary to provide service. All sub-con-tractors are bound by agreements requiring themto observe strict confidentiality and to treat per-sonal details in accordance with applicable legis-lation.
Deleting personal informationThe personal details required to provide the VOCservice are stored during the subscription periodand thereafter for as long as necessary in orderfor Volvo to fulfil its obligations according to leg-islation and other regulations. Information gener-ated during events covered by the VOC service isdeleted three months after an event has occur-red.
Corrections and register extractsPrivate persons have the right to request correc-tions of incorrect information and to obtain anextract showing the personal information that hasbeen processed. Requests for extracts from theregister must be submitted in writing and signedby the applicant and include name, address andcustomer number. The request should be postedto: Volvo Cars of North America, LLC Customer Care Center 1 Volvo Drive,P.O. Box 914Rockleigh, New Jersey 07647Phone: 1-800-458-1552 Volvo Cars of Canada National Customer Service 9130 Leslie Street, Suite 101Richmond Hill, Ontario L4B 0B9Phone: 1-800-663-8255
Consent to gather VOC-related personal
information
By activating a VOC subscription in accordance with the instructions in this document, the useragrees to the collection of VOC-related personalinformation.

VOLVO ON CALL WITH SENSUS CONNECT *
* Option/accessory, for more information, see Introduction.
421
Related information
•Volvo On Call (VOC)
* (p. 414)
• Using Volvo On Call (p. 414)

VOLVO ON CALL WITH SENSUS CONNECT *
* Option/accessory, for more information, see Introduction.
422
Volvo On Call availability
The map shows the areas in which VOC is avail- able. The service is constantly being expanded; contact your Volvo retailer for up-to-date informa-tion.

VOLVO ON CALL WITH SENSUS CONNECT *
* Option/accessory, for more information, see Introduction.
423
However, the system can only function in areas where there is adequate cellular network cover-age.
Related information
•
Volvo On Call (VOC)
* (p. 414)
• Volvo On Call (VOC) functions (p. 415)
• Service center phone number (p. 419)

VOLVO ON CALL WITH SENSUS CONNECT *
* Option/accessory, for more information, see Introduction.
424
Changing ownership of a vehicle with Volvo On Call
If the vehicle changes owners, the Volvo On Call (VOC) service should be cancelled.
Cancelling the VOC serviceIf your vehicle changes owners, contact your Volvo retailer to cancel the VOC service. The sub-scription will be terminated and the service his-tory will be erased. When the vehicle changes owners, all personal settings should be reset to the factory defaults,see the owner's manual supplement.
Starting the VOC serviceIf you purchase a previously owned Volvo withVOC: The new owner should contact his/her Volvo retailer to transfer the remaining period of theVOC subscription. All contact information mustbe updated in order for VOC to function and toensure that the previous owner is no longerauthorized to use VOC services in the vehicle.The new owner will be given a 4-digit personalcode, which is used to identify him/her as beingauthorized to approve certain VOC services.
Related information
• Volvo On Call (VOC)
* (p. 414)
• Volvo On Call PIN code (p. 418)
• Resetting user data when the vehicle changes owners (p. 112)
Volvo On Call manual safety service Contact the Volvo On Call (VOC) customer service center in emergency situations.
To contact the VOC customer service center manually: 1.
Press SOS to contact the customer service
center for help in emergency situations such as illness, injury, a threat, etc.
2. An emergency signal is transmitted to the VOC customer service center with informa-tion about the vehicle's location.
3. The VOC customer service center attempts to establish voice contact with the driver todetermine the extent of the accident and/orthe need for assistance.
If voice contact is not possible, the VOC cus- tomer service then contacts the emergency serv-ices for appropriate action.
Related information
• Volvo On Call safety services (p. 424)
• Volvo On Call roadside assistance (p. 425)
• Using Volvo On Call (p. 414)
Volvo On Call safety services
The Volvo On Call (VOC) manual or automatic safety services are intended for use in emer-gency situations.
Automatic alarmIn the event of certain types of accidents, a signal is transmitted automatically to the VOC customerservice center, who take appropriate actionaccording to the information that they receive. The following occurs if the seat belt pretension- ers, airbags or the inflatable curtains have beentriggered:
1. A signal is transmitted automatically to the VOC customer service center with informa- tion about the vehicle's location and that anairbag, etc., has been triggered.
2. The VOC customer service center attempts to establish voice contact with the driver todetermine the extent of the accident and theneed for assistance.
3. The VOC customer service center then con- tacts the appropriate emergency service(police, ambulance, towing, etc.).
If voice contact is not possible, the VOC cus- tomer service then contacts the emergency serv-ices for appropriate action.
Manual alarmPress SOS to contact the customer service cen-
ter for help in emergency situations, see also thearticle "VOC manual safety service."

VOLVO ON CALL WITH SENSUS CONNECT *
* Option/accessory, for more information, see Introduction.
425
Roadside assistanceRequest help for e.g., flat tires, a discharged bat- tery, if you have run out of fuel, etc.
Emergency numberWhen an emergency call has been initiated, VOCattempts to contact the customer service center.If this is not possible, the call will be transferredto the emergency 911 number instead.
Related information
•Volvo On Call (VOC)
* (p. 414)
• Volvo On Call manual safety service (p. 424)
• Volvo On Call roadside assistance (p. 425)
• Using Volvo On Call (p. 414)
Volvo On Call roadside assistance
Use VOC to summon help in the event of a flat tire, an empty fuel tank, etc.
1. Press the ON CALL button for at least
2 seconds.
2. The VOC customer service center attempts to establish voice contact with the driver to determine the need for assistance.
Related information
•Volvo On Call (VOC)
* (p. 414)
• Volvo On Call safety services (p. 424)
• Volvo On Call manual safety service (p. 424)
• Using Volvo On Call (p. 414)
Volvo On Call security services The Volvo On Call (VOC) security services are intended to provide assistance, for instance, ifyou are locked out of your vehicle, if it has beenstolen, etc.
Volvo On Call's security services are primarily intended to help minimize the risk of the vehiclebeing stolen. If the vehicle's normal electrical system is not functioning properly, VOC's reserve battery pro-vides the system with current.
Theft notificationA signal will be sent automatically to the VolvoOn Call customer service center in the event of abreak-in or theft (if the vehicle's alarm has beentriggered). This service will be interrupted if the alarm is turned off using one of the vehicle's remote keys.
Remote door unlockIf the vehicle's remote key has been lost orlocked in the car, the doors can be unlockedremotely within the following 5 days with assis-tance from the VOC customer service centerafter the owner's identity has been verified byhis/her pin code.
Remote vehicle immobilizerIf the vehicle has been stolen, the owner or policecan contact the VOC customer service center to

VOLVO ON CALL WITH SENSUS CONNECT *
* Option/accessory, for more information, see Introduction.
426 have the vehicle's remote keys immobilized (deactivated).
NOTE
This applies even if the vehicle has been unlocked and started with one of its remotekeys.
After contacting the owner/police, the VOC cus- tomer service center then deactivates the remotekeys. Once the engine has been switched off, itcan only be restarted if the owner/police hasgiven the VOC customer service center authori-zation to reactivate the remote keys. Once thisauthorization has been verified (using your PINcode), the VOC customer service center will reac-tivate the remote keys.
Related information
•
Volvo On Call (VOC)
* (p. 414)
• Unlocking the vehicle from the customer service center (p. 426)
• Service center phone number (p. 419)
• Volvo On Call PIN code (p. 418)
Unlocking the vehicle from the customer service center
The doors can be unlocked remotely with assis-
tance from the VOC customer service center.
1. Contact the VOC customer service center at 855-399-4691 (this number applies in both the United States and Canada).
2. After confirming that the caller is the vehi- cle's owner or other authorized person (usingyour PIN code), the VOC customer servicecenter sends a signal to the vehicle to unlockit.
3. The tailgate has to be opened to unlock the other doors. Press lightly on the rubberizedpressure plate under the outer tailgate han-dle.
NOTE
If the tailgate is not opened within the time period set by the VOC customer service cen-ter, it will relock.
NOTE
If the vehicle is parked in a garage or other covered area, remote unlocking may not bepossible due to poor signal reception.
Related information
• Volvo On Call security services (p. 425)
• Volvo On Call (VOC)
* (p. 414)
• Locking/unlocking the tailgate (p. 233)

N A V I G A T I O N*

NAVIGATION*
* Option/accessory, for more information, see Introduction.
428
Sensus Navigation
Sensus Navigation enables you to set itineraries, search for certain types of points of interestalong your route, store special destinations,obtain traffic information en route, etc.
Sensus Navigation shows the vehicle's exact location and if you deviate from the set route, thesystem can make the necessary adjustments toguide you to your destination. Being familiar with the contents of this manual will help you to fully utilize the features and func-tions offered by Sensus Navigation. By enabling you to reach your destination quickly and by the most direct route, Sensus Navigationalso helps contribute to improving the environ-ment.
Related information
• Getting started with Sensus Navigation (p. 432)
• Buttons and information on the map (p. 428)
Buttons and information on the map
The map on the center display contains different function buttons, symbols, types of roads andinformation about the area around the vehicleand along the selected route.
Text and symbols on the map
The vehicle's current location and a button for viewing the itinerary
Map scale
List of guidance points in the itinerary
Remaining distance to the destination/esti- mated time of arrival and a button for chang-ing headers
Button for listing the itinerary's Points of Interest (POI) and traffic information
Final destination
Intermediate destination
Guidance point
The vehicle (blue triangle) on the planned route
Traffic problem and related information
Minimize (expanded view) or maximize (full- screen map view)
Calculating a new route
Repeat the most recent voice guidance
Voice guidance On/Off
Pause/resume guidance
Set a final destination/intermediate destina- tion
POI (in this case, a restaurant)
Button to reset the map to follow the vehicle (blue triangle)