ASTON MARTIN DB AR1 Q 2003 Owners Guide
Manufacturer: ASTON MARTIN, Model Year: 2003, Model line: DB AR1 Q, Model: ASTON MARTIN DB AR1 Q 2003Pages: 279, PDF Size: 3.77 MB
Page 211 of 279

B - Assistance
3-B-2
What To Do In An Emergency
Should assistance be required in the unlikely event of vehicle
immobilisation, simply contact Aston Martin European Emergency Service
using the relevant emergency telephone number from the following list.
For countries not listed, use either of the U.K. numbers.
Immobilisation is defined as:
Mechanical or electrical breakdown, road traffic accident, vehicle fire or
theft, loss of keys, punctures or running out of fuel.
Vehicle Identification and Location
To minimise delay, please have the following information available:
•Your name
• Aston Martin model
• The vehicle identification number (i.e. The last six digits from the
VIN number label in the corner of the windscreen)
• The location of the vehicle
• Vehicle registration number and colour
• Telephone number where you can be contacted
• Description of the concern experienced
Page 212 of 279

B - Assistance
3-B-3
Emergency Telephone Numbers
Please call your toll-free country number when requiring assistance within
your own country.
When outside you own country, call the normal toll line for assistance in
your own language.
Normal
Country
of ResidenceToll Free Lines -
For assistance
when inside your
Country of ResidenceToll Lines -
For assistance in your
own language when
outside your
Country of Residence
U.K. 0800 777 160 00 44 208 603 9875
Germany 0800 88 99 777 00 49 611 7320 304
France 0800 108 000 00 33 1 49 93 81 68
Spain 0900 152 337 00 34 91 452 29 42
Italy 0800 017 944 00 39 02 26609 857
Belgium 0800 14 524 00 32 2 773 62 66
Netherlands 0800 27866007 00 31 20 851 2269
Switzerland 0800 278 666 00 41 1 283 35 86
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B - Assistance
3-B-4
European Emergency Service
The Aston Martin European Emergency Service is manned by multi-lingual
staff 24 hours a day, 7 days a week. By telephoning our personnel, all ar-
rangements will be made on your behalf, within the terms of the assistance
programme.
Please do not make your own arrangements, then expect Aston Martin
European Emergency Assistance to reimburse you, this is not the role
of the Emergency Service.
Where you are Covered
• If you are a permanent resident in Continental Europe, you are cov-
ered in the countries as defined below
• If you move permanently to another country within Continental
Europe during your period of cover, your entitlements remain the same.
Ensure you notify your Aston Martin Dealer
• Should you move permanently outside the area defined as Continen-
tal Europe, your cover will expire after 30 days
Continental Europe is defined as:
Andorra, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark,
Finland, France, Germany, Gibraltar, Greece, Hungary, Italy, Liechten-
stein, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal (not
Madeira), Republic of Ireland, Romania, San Marino, Slovakia, Slovenia,
Spain (including the Balearic Islands and Canary Islands), Sweden, Swit-
zerland, Turkey (European part), and Vatican City.
The United Kingdom is defined as England, Scotland, Wales and Northern
Ireland.
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B - Assistance
3-B-5
Benefits
Roadside Recovery and Home Assistance
In the event of vehicle immobilisation Aston Martin European Emergency
Service will organise and pay for the costs of taking your Aston Martin to
the nearest Aston Martin Dealership, should assistance at home or at the
roadside prove unsuccessful.
Vehicle Recovery
In the event of vehicle immobilisation where your vehicle cannot be
repaired within 4 working days, Aston Martin European Emergency
Service will repatriate your Aston Martin to the Aston Martin Dealership
nearest your planned destination or home address.
Vehicle Collection After Repair
Following repairs organised by Aston Martin European Emergency Service,
the cost of a first class rail ticket or (if rail transport would normally exceed
6 hours) a business class air ticket will be met to permit you or a person
you designate to collect the repaired vehicle.
Page 215 of 279

B - Assistance
3-B-6Get You Home/Hotel Accommodation
Should your Aston Martin not be repaired the same day, Aston Martin
European Emergency Service will organise and pay for the following:
a) First class rail transport, or, if rail transport would normally exceed 6
hours, scheduled business class air transport to enable you and your
passengers to return to your homes in the country of vehicle registration
or to continue your original journey.
b) A contribution towards hotel accommodation from the first day of
immobilisation. The maximum payable will be £100 per person per day
up to 2 days for hotel accommodation in the country of vehicle
registration or up to 7 days hotel accommodation elsewhere in
Continental Europe.
Car Hire
If, despite Roadside or Home Assistance, your Aston Martin cannot be
repaired the same day, Aston Martin European Emergency Service will
contribute towards the costs of a temporary replacement vehicle during
the time your vehicle remains immobilised.
The maximum payment under this section is £200 with a limit of £100 per
day in the country of registration or £400 with a limit of £100 per day
elsewhere in Continental Europe. You will be required to satisfy the
requirements of the vehicle hiring company. These requirements may
include:
• Production of your current valid driving license
• Taking up Collision Damage Waver (CDW) insurance, or taking up the
hire vehicle liability on your own insurance, as required by the hirer.
• Returning the loan car to the supplier with a full tank of fuel or paying
to have the fuel tank replenished by the hirer.
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B - Assistance
3-B-7
European Autoroute Restrictions
If assistance is required on a French Autoroute or on certain Autoroutes in
other European countries, you must use the official SOS boxes at the side
of the road in order to arrange initial assistance or recovery. You will be
connected to the authorised Autoroute Assistance Service because these
roads are privatised. Neither Aston Martin European Emergency Service or
any other assistance organisation are allowed to assist on these roads.
Once your Aston Martin has been recovered from the Autoroute, you
should contact Aston Martin European Emergency Service at the earliest
opportunity to ensure that any further assistance arrangements you
require can be made on your behalf.
Aston Martin European Emergency Service will advise you how to reclaim
costs incurred for recovery from the Autoroute.
What is not Covered
Aston Martin European Emergency Service is thorough and
comprehensive, however, claims cannot be met as a result of any of the
following:
1 . W h e r e y o u , o r a n y o n e e l s e a c t i n g o n y o u r b e h a l f , m a k e r e p a i r o r s e r v i c e
arrangements without authorisation (and a file number) from Aston Martin
European Emergency Service.
2. Where loss, injury, damage, illness, death or legal liability have been
caused by the following:
a) Your property being held, taken or destroyed or damaged under the
order of any government or customs officials.
b) Ionising radiation or radioactive contamination from nuclear fuel or
nuclear waste or any risk from nuclear equipment.
c) The radioactive toxic explosive or other hazardous properties of any
explosive nuclear assembly or nuclear component thereof.
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B - Assistance
3-B-83. Loss, destruction or damage directly occasioned by pressure waves
caused by aircraft and other aerial devices travelling at sonic or supersonic
speeds.
4. Motor racing rallies, speed or duration tests or practice thereof.
5. Damage or injury intentionally caused by you or resulting from your
participation in a criminal offence.
6. Loss, damage (directly or indirectly) occasioned by, or happening
through or in consequence of war, invasion, acts of foreign enemies,
hostilities (whether war be declared or not), civil war, rebellion,
revolution, insurrection, military or usurped power, riot or civil
commotion.
7. Your Aston Martin being kept in an unroadworthy condition or not
being serviced in accordance with the Manufacturer’s recommendations.
8. Any costs that would have been payable by you, such as petrol or toll
charges.
Page 218 of 279

Dealer Directory
4-A-1
Contents
Aston Martin Lagonda - Dealer Directory................................... 4-A-2
United Kingdom.......................................................................... 4-A-3
Europe..........................................................................................4-A-15
United States................................................................................4-A-28
Canada.........................................................................................4-A-41
Middle East.................................................................................. 4-A-43
Australia....................................................................................... 4-A-48
New Zealand.............................................................................. 4-A-51
Far East........................................................................................ 4-A-52
Page 219 of 279

Dealer Directory
4-A-2
Aston Martin Lagonda - Dealer Directory
This section lists all Aston Martin Lagonda Dealers worldwide, where
Sales and Service are provided by companies with the facilities,
knowledge and factory trained personnel.
The information contained was compiled in December 2002. Whilst
every effort is made to ensure accuracy, changes amongst holders of
the Aston Martin Lagonda franchise may occur. Neither Aston Martin
Lagonda Limited nor any listed Importer or Dealer shall in any
circumstances be held liable for any inaccuracy, or the consequences
thereof.
Dealers listed here all aim to conform to Aston Martin Lagonda
standards of excellence in both Sales and Service. However, all cars
sold as Aston Martins or Lagondas are required to meet local legislation
requirements. Should you require service in a country other than that
in which your car was originally purchased, every effort will be made
to meet your needs, but the availability of certain parts may be affected
by differences in car and component specifications. If the nearest
Dealer is unable to help, you should contact the factory, the address of
which is shown at the beginning of the directory listing.
Aston Martin Lagonda Dealers are independent traders, they are not
the Company’s Agents, and therefore have no authority to bind the
Company or to enter into any financial or other commitments on the
Company’s behalf.
Only Aston Martin Lagonda Dealers are authorised to carry out
warranty work.
Page 220 of 279

4-A-3
Buckinghamshire
ASTON MARTIN LAGONDA LIMITED
WORKS SERVICE
Tickford Street
Newport Pagnell
MK16 9AN
Telephone (+44) (0)1908 619264
Facsimile (+44) (0)1908 216439
Web Site www.astonmartin.com
E-Mail [email protected]
Berkshire
LANCASTER READING
Bennet Road
Reading
Berkshire
RG2 0QX
Telephone (+44) (0)118 9658500
Facsimile (+44) (0)118 9658501
Web Site www.lancasterplc.com/reading/astonmartin
[email protected]
United Kingdom