lock AUDI E-TRON 2019 Service Manual

Driving

Messages
i Transmission: malfunction! Safely stop vehi-
cle
Do not continue driving. Stop the vehicle as soon
as possible in a safe location and secure it so it
does not roll. See an authorized Audi dealer or
authorized Audi Service Facility for assistance.
fs} Selector lever: malfunction! Gear change on-
ly possible if using both shift paddles.
There is a system malfunction in the selector lev-
er. You can continue driving with restricted func-
tion. The selector lever is not working. Gears can
only be selected by tapping both shift paddles at
the same time when the vehicle is stationary. The
“P” gear is automatically engaged when you
switch off the drive system. Drive to an author-
ized Audi dealer or authorized Audi Service Facili-
ty immediately to have the malfunction correct-
ed.
fs P button: malfunction! Auto P when engine
off. Please contact Service
There is a malfunction in the "P" button on the
selector lever. The “P” gear is automatically en-
gaged when you switch off the drive system.
Drive to an authorized Audi dealer or authorized
Audi Service Facility immediately to have the
malfunction corrected.
fs} Danger of rolling away! P not possible.
Please apply parking brake
The parking lock can no longer be engaged. Drive
to an authorized Audi dealer or authorized Audi
Service Facility immediately to have the malfunc-
tion corrected.
Drive system
The vehicle is able to recover energy by using “re-
cuperation”. The electric drive system operates
like a generator and converts a large portion of
kinetic energy into electrical energy that is stored
in the high-voltage battery. The vehicle is braked
during recuperation, which is similar to the en-
gine braking effect on a vehicle with a combus-
90
tion engine. This will happen automatically when
you press the brake pedal while driving in “D”
gear, or when you remove your foot from the ac-
celerator pedal.
When you press the brake pedal, recuperation is
used to brake the vehicle. The brakes will only be
activated if necessary. When driving normally,
this makes it possible to brake using only recu-
peration just before coming to stop and to lose
little energy and range from braking.
Setting options
You can set how strongly the vehicle should be
braked by recuperation while coasting.
> Applies to: MMI: Select on the home screen:
VEHICLE > Charging & Efficiency > Efficiency
assist > Recuperation.
Automatic: the recuperation braking effect is ad-
justed proactively* to the route or vehicles driv-
ing ahead, for example. You can temporarily ad-
just the braking effect by selecting a recuperation
level with the shift paddles.
Manual: the recuperation braking effect is con-
trolled manually. You can select a recuperation
level using the shift paddles.
Settings
using the shift paddles:
» Select © for a stronger braking effect.
> Select () for a weaker braking effect.

ZA WARNING
In certain situations, the recuperation may
brake proactively. However, the recuperation
braking effect is limited. Always be ready to
brake to reduce the risk of an accident.

G) Tips
If the ESC is limited or switched off, automat-
ic recuperation is not available and will not
brake.

Driving dynamic

Messages
B Air suspension: service mode! Vehicle can be
moved but handling may be impaired
Service mode is activated. Carefully drive to an
authorized Audi dealer or authorized Audi Service
Facility immediately to have the service mode de-
activated.
B Air suspension: malfunction! You may con-
tinue driving slowly at max. XX mph (km/h)
There is a malfunction. Driving stability may be
limited. Drive to an authorized Audi dealer or au-
thorized Audi Service Facility immediately. Do not
drive
faster than the speed given in the message.
B Air suspension: malfunction! You can contin-
ue driving. Speed limited to max. XX mi/h
(km/h)
There is a malfunction. Driving stability may be
limited. Drive to an authorized Audi dealer or au-
thorized Audi Service Facility immediately. The
maximum speed has been limited.
EJ Air suspension: malfunction! Safely stop ve-
hicle. Steering and ground clearance limited
There is a malfunction. Do not continue driving.
Stop the vehicle safely. Avoid turning the steer-
ing wheel, because the vehicle ground clearance
may be so low that turning the steering wheel
could result in damage to the wheels and wheel
housings.
fi Suspension: malfunction! You can continue
driving
There is a malfunction. See an authorized Audi
dealer or authorized Audi Service Facility for as-
sistance.
B Air suspension: vehicle too low. Limited
ground clearance
The vehicle ground clearance is very low. Wait un-
til the air suspension system has restored normal
ground clearance. Have an authorized Audi dealer
or authorized Audi Service Facility repair the mal-
function immediately if the indicator light does
not turn off after a significant period of time.
100

B Air suspension: malfunction! Please contact
Service
There is a malfunction. The driving stability may
be limited and the ground clearance may be low.
See an authorized Audi dealer or authorized Audi
Service Facility for assistance.
Audi drive select: automatic suspension low-
ering. See owner's manual
The vehicle level is adjusted to the setting stored
for the active personal profile > page 27.
Audi drive select: automatic suspension lift.
See owner's manual
The vehicle level is adjusted to the setting stored
for the active personal profile > page 27.
Steering
Electromechanical steering supports the driver's
steering movements by electronically adapting
the power steering depending on the vehicle
speed. The settings depend on the selected Audi
drive select* mode.
Wee Te
a Steering: malfunction! Please stop vehicle
The power steering may have failed. Adapt your
driving style immediately to compensate for the
fact that it may be more difficult to turn the
steering wheel, and stop your vehicle in a safe lo-
cation as soon as possible. Do not continue driv-
ing. See an authorized Audi dealer or authorized
Audi Service Facility for assistance.
| —e| Steering: malfunction! Please stop vehicle
There is a malfunction in the electronic steering
lock. You cannot turn the ignition on. Do not tow
your vehicle because it cannot be steered. See an
authorized Audi dealer or authorized Audi Service
Facility for assistance.
a Steering: malfunction! You can continue
driving
There is a malfunction. Steering may be more dif-
ficult or more sensitive. Adapt your driving style. >

4KE012721BB
Driving dynamic

Have the steering system checked immediately
by an authorized Audi dealer or authorized Audi
Service Facility. Please note that the red indicator
light may turn on after restarting the drive sys-
tem. Do not continue driving if it does.
|e —o| Steering lock: malfunction! Please contact
Service
There is a malfunction in the electronic steering
lock. Drive immediately to an authorized Audi
dealer or authorized Audi Service Facility to have
the malfunction repaired.

Z\ WARNING
Do not tow your vehicle if there is a malfunc-
tion in the electronic steering lock because
this increases the risk of an accident.
G) Tips
If the & or a indicator light only stays on
for a short time, you may continue driving.

ALL wheel drive (quattro)
Applies to: vehicles with all wheel drive
The all-wheel drive system distributes the driving
power variably to the front and rear axle to im-
prove the driving characteristics. It works togeth-
er with selective wheel torque control, which can
activate when driving through curves
=> page 102.
The all-wheel drive system is designed for high
engine power. Your vehicle is exceptionally pow-
erful and has excellent driving characteristics
both under normal driving conditions and on
snow and ice. Always read and follow safety pre-
cautions > A\.

Z\ WARNING
— Even in vehicles with all wheel drive, you
should adapt your driving style to the cur-
rent road and traffic conditions to reduce
the risk of an accident.
— The braking ability of your vehicle is limited
to the traction of the wheels. In this way, it
is not different from a two wheel drive vehi-


cle. Do not drive too fast because this in-
creases the risk of an accident.
— Note that on wet streets, the front wheels
can “hydroplane’” if driving at speeds that
are too high. Unlike front wheel drive vehi-
cles, the engine RPM does not increase sud-
denly when the vehicle begins hydroplaning.
Adapt your speed to the road conditions to
reduce the risk of an accident.
BB att-wheel drive: malfunction! Limited stabil-
ity. Please contact Service

Driving stability is reduced. Continue driving with
caution. Drive to an authorized Audi dealer or au-
thorized Audi Service Facility immediately.
Electronic Stabilization
Control
Electronic Stabilization Control (ESC) supports
driver safety. It reduces the risk of slipping and
improves driving stability. ESC detects critical sit-
uations, such as if the vehicle is oversteering or
understeering, or if the wheels are spinning. The
brakes are applied or the engine torque is re-
duced in order to stabilize the vehicle.
If the [i indicator light blinks while driving, the
ESC is actively regulating.
If the BA indicator light turns on, the system has
switched the ESC off. In this case, you can switch
the ignition off and then on to switch the ESC on
again. The indicator light turns off when the sys-
tem is fully functional.
If the B indicator light turns on, ESC was limit-
ed or switched off manually > page 102.
The following systems are integrated in the ESC:
Anti-lock braking system (ABS)
ABS prevents the wheels from locking when brak-
ing. The vehicle can still be steered even during
hard braking. Apply steady pressure to the brake
pedal. Do not pump the pedal.
101
>

Driving dynamic

Noises will indicate when the system is working.
Brake assist
The brake assist system can decrease braking dis-
tance. It increases braking power when the driver
presses the brake pedal quickly in emergency sit-
uations. You must press and hold the brake pedal
until the dangerous situation is over. Depending
on the activated driver assistance systems, the
brake assist system may react with increased sen-
sitivity.
Anti-Slip Regulation (ASR)
ASR reduces drive power when the drive wheels
begin spinning and adapts the power to the road
conditions. This makes it easier to start, acceler-
ate and drive up hills.
Electronic Differential Lock (EDL)
The EDL applies the brakes to wheels that are
slipping and transfers the drive power to the oth-
er wheels. This function is not available at higher
speeds.
In extreme cases, EDL automatically switches off
to keep the brake on the braked wheel from over-
heating. The vehicle is still functioning correctly.
EDL will switch on again automatically when con-
ditions have returned to normal.
Power steering
The ESC can also support vehicle stability
through steering.
Selective wheel torque control
Selective wheel torque control is used when driv-
ing on curves. Braking is targeted toward the
wheels on the inside of the curve as needed. This
allows more precise driving in curves.
Automatic post-collision braking system
The automatic post-collision braking system can
help to reduce the risk of sliding and of addition-
al collisions after an accident. If the airbag con-
trol module detects a collision, the vehicle is
braked by the ESC.
The vehicle does not brake automatically if one of
the following occurs:
102
— The driver presses the accelerator pedal, or
— The braking force generated by the pressed
brake pedal is greater than the braking force
that would be initiated by the system
— The ESC, the brake system, or the vehicle elec-
trical system is not functioning

ZA\ WARNING
— The ESC and its integrated systems cannot
overcome the limits imposed by natural
physical laws. This is especially important on
slippery or wet roads. If the systems begin
acting to stabilize your vehicle, you should
immediately alter your speed to match the
road
and traffic conditions. Do not let the in-
creased safety provided tempt you into tak-
ing risks. This could increase your risk of a
collision.
— Please note the risk of a collision increases
when driving fast, especially through curves
and on slippery or wet roads, and when driv-
ing too close to objects ahead. There is still
a risk of accidents because the ESC and its
integrated systems cannot always prevent
collisions.
— Accelerate carefully when driving on
smooth, slippery surfaces such as ice and
snow. The drive wheels can spin even when
these control systems are installed and this
can affect driving stability and increase the
risk of a collision.
(i) Tips
— The ABS and ASR only function correctly
when all four wheels have a similar wear
condition. Different tire sizes can lead toa
reduction in motor power.
— You may hear noises when the systems de-
scribed are working.
The 0 button is located above the selector lev-
er in the center console.

The ESC is automatically switched on when the
ignition is switched on. It may make sense in >

High-voltage system

Charging at household and industrial sockets
or at public charging stations with
alternating current (AC)
The vehicle's high-voltage battery can be charged
with alternating current (AC) via the charging
port (5). Depending on the vehicle equipment,
there may be a second charging port ©) on the
opposite side of the vehicle. Both charging ports
have the same charging power. You can use
whichever charging port is more convenient for
your charging setup. When using one charging
port, the opposite charging port is locked.
Quick charging at public direct current (DC)
charging stations
The vehicle’s high-voltage battery can be charged
at a direct current (DC) charging station via the
charging port on the driver's side (). There is a
significant decrease in charging time. The charg-
ing cable being used may be a maximum of 30 m.
Charging time
The duration of the charging process may vary
based on the following factors:
— Sockets being used (household or industrial
sockets)
— Country-specific system voltage, current
strength and number of available phases
— Household connection
— The value set for the charging power level on
the Audi charging system control unit
— Fluctuations in the system voltage
— The temperature outside the vehicle
— The temperature of the high-voltage battery
and the Audi charging system control unit.
— Settings for the climate control inside the vehi-
cle
— Current capacity of the charging connector
— Whether the ignition is on or off
ec e laa eed
ZA\ WARNING
Short circuiting, electric shock, explosions,
fire and severe burns can result from not
charging the battery correctly (for example,
disregarding general safety precautions, using

unsuitable or damaged sockets and charging
cables, and charging at an unsuitable electri-
cal equipment) and can lead to serious and fa-
tal injuries.
— Only charge at sockets that are installed cor-
rectly, that are tested and that are not dam-
aged, or at electrical equipment that is func-
tioning correctly.
— Never use damaged and/or dirty charging
equipment. Check the charging equipment
for damage before every use.
— Never modify or repair any electrical compo-
nents, especially the high-voltage system.
— Never charge in areas at risk for explosions.
The components in the charging equipment
can trigger sparks, which can cause flamma-
ble or explosive fumes to ignite. To reduce
the risk of explosions, especially in garages,
make sure the Audi e-tron charging system
control unit is at least 19 inches (50 cm)
above the floor when charging.
— Never use the charging equipment with an
extension cord, a cable reel, a power strip,
or an adapter, for example, a travel adapter
or timer.
— Do not touch the contacts on the vehicle
charging port or charging equipment.
— Do not insert any objects in the vehicle
charging port or in the charging equipment.
— Always protect the sockets and connections
from water, moisture and other fluids.
— Never charge with both vehicle charging
ports at the same time.
— Only use the charging equipment provided
by the factory or the charging station cable.



Z\ WARNING
Applies to: Audi charging systems
Sockets that are installed incorrectly can
cause electric shock or fire when charging the
high-voltage battery using the vehicle charg-
ing connection.
— Read all information and safety precautions
for Audi charging systems before using
them.
— Monitor the Audi charging system if it is be-
ing used near children.



106

High-voltage system

Charging



Fig. 89 Opening the charging unit cover (example: left side
of the vehicle)

Fig. 90 Charging unit: charging port and LED (example)
Connecting the charging cable
Requirement: the “P” gear must be selected, the
parking brake must be set, and drive ready mode
must have ended.
— If necessary, remove the charging cable from
the vehicle > page 113, Transport.
— Remove the cap from the charging cable if nec-
essary.
— First connect the charging cable to the power
supply, or remove it from the charging station.
— Unwind the charging cable completely.
— Unlock the vehicle.
— Press the center of the button @ to open the
charging unit cover on the driver's side or front
passenger's side.
— If you would like to use quick charging at public
direct current (DC) charging stations, open the
charging port cover (4).
— Plug the charging connector into the vehicle
charging port.
108
Starting to charge automatically (immediate
charging)
If charging is not delayed with a timer, the charg-
ing process will begin immediately. If necessary,
the charging station may need to be activated.
Follow the manufacturer guidelines and operat-
ing instructions for the charging station.
You can also adjust the charging process to your
preferences > page 110, Setting the charging
target, > page 111, Setting the timer,
=> page 111, Advanced charging settings.
While charging
The charging display on the charging unit @) will
pulse green while charging. It will pulse & in
the instrument cluster. A label on the charging
unit @) informs you about the various displays
=> page 109.
Depending on the selected view > page 12, the
following information about the charging process
is displayed in the instrument cluster:
— GY: range
— IK: remaining charging time until the charging
process is complete
— ©: current battery charge level
— ©: date and time of when the charging process
was completed
—(&: charging speed (additional range per hour)
—4: charging power (depends on the selected
power source)
To access the charging process information at a
later time, select in the instrument cluster: Vehi-
cle functions tab > [=] button > Charging.
The charging connector is locked while charging
and cannot be removed.
Canceling or completing charging
You can interrupt the charging process at any
time.
— Unlock the vehicle.
— Press the center of the button @.
— Remove the charging connector. If the charging
connector is not removed within 30 seconds, it
will automatically relock and the charging proc-
ess may continue.

4KE012721BB
High-voltage system

—If the battery has been charged to the desired
level, the charging unit cover will automatically
relock. Otherwise, the cover must be manually
locked. To do this, press the center of the but-
ton @,.
— Disconnect the charging cable from the power
supply if necessary or return it securely to the
charging station.
— Install the protective caps on the charging ca-
ble again.
— If you are transporting the charging cable in
the vehicle, store it securely > page 113.
If the charging connector cannot be removed,
you must unlock it manually > page 111.


ing, drive immediately to an authorized Audi
dealer or authorized Audi Service Facility
and have the malfunction corrected to re-
duce the risk of injury.


ZA WARNING
— When closing the cover on the charging
unit, make sure the area where the cover is
closing is clear to reduce the risk of injury.
— Do not disconnect the charging cable from
the socket or the vehicle charging port while
the vehicle is charging. End the charging
process before removing the charging cable
from the socket in order to reduce the risk of
damaging the connector contacts from
sparks.
— Never drive with the charging unit open. If
the cover on the charging unit is open, it
could hit other road users and potentially
cause injury.
— If a charging unit is damaged, the vehicle
must not be charged at the damaged charg-
ing port or at the charging port on the other
side* to reduce the risk of injury.
— If the charging unit is damaged or the
charging unit cover cannot close or is miss-

@) Note
— If you drive with an open charging unit, both
the cover and the electronics installed be-
hind it could be damaged. Check before ev-
ery drive after charging if the cover is
locked.
— Applies to: vehicles with charging ports on
the driver and front passenger’s side: Never
attempt to charge the vehicle using both
charging ports at the same time, because
this could damage the charging infrastruc-
ture.
(i) Tips
— Applies to: MMI: in addition to other set-
tings, you can also select if the charging
connector should be released automatically
after the immediate charging process is
complete. To do this, select on the home
screen: VEHICLE > Charging & Efficiency >
Charging > <3 > DC connector: unlock after
charging ends.
— The parking brake may make noises when
connecting the charging connector.
— Remove ice and snow in the charging unit
using a hand brush and solvent-free deicing
spray.
— The vehicle radio and TV systems may have
limited reception when charging the vehicle.
Charging display
The charging display is an LED light on the charg-
ing unit and shows the charging status. A label
on the charging unit @) > page 108, fig. 90 in-
forms you about the various displays. The key for
the LED light is explained in the following table.

LED on the charging unit Meaning

Vehicle charging system is in sleep mode. A timer may be active,
Off but charging has not started yet.


Charging process is interrupted. >

109

High-voltage system


LED on the charging unit Meaning

White Pulsing
Connection between the power source and the vehicle is being
established.

Green
Pulsing The high-voltage battery is charging.

Flashing A timer is active, but charging has not started yet.

On High-voltage battery charging process is completed.

Yellow
On
No power supply was recognized even though the charging cable
is plugged in. Have the power supply or power supply system in-
spected. When using the Audi charging system, check the status
displays on the unit > table on page 115. See an authorized Au-
di dealer or authorized Audi Service Facility for assistance if nec-
essary.

Flashing
The vehicle is not secured from rolling away. Check if “P” is en-
gaged and the parking brake is set. If the LED continues to
flash, see an authorized Audi dealer or authorized Audi Service
Facility for assistance.

Red

On
The charging connector may not be able to lock correctly in the
vehicle charging port. Check if the charging connector is insert-
ed correctly. Remove the charging connector and plug it in the
charging port again, or use a different charging station. If the
LED stays turned on, there is a malfunction either in the vehicle
charging system or at the power source. See an authorized Audi
dealer or authorized Audi Service Facility for assistance if neces-
sary.

Both charging unit covers are open. Try to close one of the cov-
ers by hand. If the LED stays turned on, the high-voltage battery
may not be charging. See an authorized Audi dealer or author-
ized Audi Service Facility for assistance.


The outside temperature is too low or too high.

@ Tips
The operation status indicated by the LED on
> Applies to: MMI: Select on the home screen:
VEHICLE > Charging & Efficiency > Charging.
>» When the timer is displayed, swipe your finger
the charging unit are is displayed in the in-
strument cluster gy.
Setting the charging target
You can set the charging target, meaning you can
set the maximum charge level to which the high-
voltage battery should be charged. The charging
target can be set between 50% and 100%. For
daily usage, Audi recommends setting the charg-
ing target at 80%. This can extend the service life
of the high-voltage battery. Before long trips, Au-
di recommends setting the charging target at
100% for the highest possible range.
110
on the display toward the right.
> Press on the right section of the battery charge
level display.
> Set the desired charging target.
G) Tips
If you set the charging target lower than the
current battery charge level while charging,
then the charging process will be canceled. If
you set the charging target above the current
battery charge level again, then the charging
process will resume. This does not apply if you
are charging at a charging station, where you
have authenticated yourself manually. If this >

4KE012721BB
High-voltage system

is the case, authenticate yourself again at the
charging station.
Sytem nas
By setting a timer, you determine when your vehi-
cle should reach the desired charging target.
When the timer is activated, it will be run regu-
larly at the set time. In addition to the charging
target, you can also specify if your vehicle should
be heated or cooled to the temperature set in the
climate control system. You can turn on multiple
timers at the same time. The active timer is indi-
cated by the respective number in © in the upper
section of the display.
> Applies to: MMI: Select on the home screen:
VEHICLE > Charging & Efficiency > Charging.
> When the charging target is displayed, swipe
your finger on the display toward the left.
Multiple timers are displayed that you can set
separately.
> To set a timer, select > in the line for the de-
sired timer.
> Select one ore more days of the week and select
Next.
> Set the desired departure time and select OK.
> To also activate the climate control with a tim-
er, select F.
> To turn ona timer, select CD.
> To activate the timer that is turned on, select
©. A colored bar will turn on in the button.
If the set departure time for the timer is too
soon, the desired charging target may not be
reached.
G) Tips
It is not possible to charge using the timer at
some charging stations.
Advanced charging settings
With the advanced charging settings, you can de-
fine
addresses at which certain charging settings
should apply (for example, charging target, mini-
mum charge). If your vehicle is in the vicinity of
the address, the charging settings will be auto-
matically applied.
> Applies to: MMI: Select on the home screen:
VEHICLE > Charging & Efficiency > Charging >
<2} > Advanced charging settings.
> To define new settings for a certain address, se-
lect +. Follow the instructions in the display.
> To edit existing settings for a certain address,
press the respective button.
> To delete existing settings for a certain ad-
dress, select Z.
Emergency release
You can release the charging unit cover or the
charging connector manually.



Fig. 91 Motor compartment: emergency release
Charging unit cover emergency release
> Open the hood > page 236.
> Open the cover in the motor compartment on
the side of the applicable charging port.
> Loosen the red loop (@ from the retainer and
then pull on the loop carefully >@.
> If necessary, open the charging unit cover by
hand.
Manually releasing the charging connector
If you are not able to pull the charging connector
out of the vehicle charging port, there may bea
malfunction. You must use the emergency re-
lease to release the vehicle charging connector.
Requirement: the “P” gear must be selected, the
vehicle must be unlocked, and the charging proc-
ess must be complete or must have been can-
celed.
> End the charging process > page 108, Cancel-
ing or completing charging.
> Open the hood & page 236.
111

4KE012721BB
High-voltage system

> Tighten the screw (3) using the screwdriver pro-
vided.

ZA\ WARNING
— Note the warnings for charging > A in
Charging on page 109.
— Before switching the power cable, always
unplug the power cable from the socket.
— Only change cables in a dry environment.
— The Audi charging system may only be used
as a complete unit consisting of the power
cables, the control unit, and the vehicle ca-
ble. We recommend using only cables ap-
proved by Audi.

i) Tips
The power cable with the power connector for
industrial sockets and the Audi charging sys-
tem control unit are designed to work togeth-
er. Changing the power cable to another con-
nector type may reduce the available charging
power of the entire system.
Wall mount clip
Applies to: vehicles with wall mount clip

RAZ-0638


Fig. 95 Wall mount clip: securing the Audi charging system
Securing the Audi charging system
> First insert the control unit in the bottom tabs
on the wall mount clip and then into the upper
tabs.
> Push the control unit in the direction of the ar-
row toward the rear > fig. 95 and let it lock into
place.
> Wrap the excess length of cable around the
charging connector mount @) when you are not
charging the high-voltage battery.
> Plug the power cable into the socket (2).
> After charging, you can hook the vehicle charg-
ing connector to the charging connector mount
©.
Locking and unlocking the Audi charging
system
> You can lock or unlock the Audi charging sys-
tem using the key provided by turning it to the
lock position @) or the unlock position 6).
Removing the Audi charging system
> Remove the power cable connector from the
socket (2).
» Unwind the cable from the charging connector
mount @).
> To loosen the control unit from the bracket,
push the locking mechanism (@) upward.

ZA\ WARNING
Observe the safety precautions in the assem-

bly instructions for the wall mount clip.

119