service AUDI Q2 2021 Owner´s Manual

Telephone

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- Remove conference participant: You can re­
move a participant from the conference. The
call with this participant will be ended.
- Merge to conference: The contact you have
called can be added to the conference.
Connection manager: Refer to
•=>page
257.
Telephone settings: Refer to
^>page
187.
© Note
- If
you
are using the Handsfree profile, the
option Call waiting must be activated on
your mobiLe phone for you to be alerted to
incoming calls during a conversation.
- For further information, contact your mo­
bile network service provider or refer to the
operating instructions for your mobile

phone.

-The Bluetooth connection between the sys­
tem and the mobile phone is automatically
terminated when you leave the car. Depend­
ing on the mobile phone, telephone calls
may be transferred automatically from the
MMI to your mobile phone so that you can
continue talking.
- The display for the incoming call may re­
main visible for several seconds after the
call is answered or ignored; this depends on
the type of mobile phone you are using.
Dialling the emergency number
Applies to: vehicles with telephone

•
Select:
|MENU|
button
>
Telephone
>
Left
con­

troL button > Enter number
>
emergency num­
ber (e.g. 112)
>
OK.
A WARNING
- Since your telephone operates via radio
waves, a connection cannot be guaranteed
under all circumstances. Do not rely solely
on your telephone when a vital communica­
tion (e.g. medical emergency) is involved.
- Always follow the directions of the emer­
gency operators when making an emergency
call and do not end the call before you are
requested to do so.
Emergency numbers are not the same for all
countries. Please make sure that you know
the emergency number for the country you
are in.
Favourites
Applies to: vehicles with telephone
In addition to the mailbox
number,
you can store
up to 50 contacts in the list of favourites, in any

order.

•
Select:
|MENU[
button
>
Telephone
>
Left
con­

trol button.
Storing an existing telephone number as a
favourite
- Select and confirm Call list/Directory.
- Select a contact/a telephone number from the
list.
- Select: right control button
>
Store as favour­

ite.

- Enter
a
name for the favourite or accept the
suggestion.
- Select and confirm Store.
Renaming a stored favourite
- Select: Favourites
>
a favourite from the
list.

- Select: right control button > Rename favour­

ite.

Moving a stored favourite
- Select: Favourites
>
a favourite from the
list.

- Select: right control button > Move favourite.
- Select and confirm the position of the favourite

selected.

Deleting a stored favourite
- Select: Favourites > a favourite from the
list.

- Select: right control button > Delete favourite
> Delete this favourite or Delete all favourites.
181

Telephone
Messages
Text messages
Applies to: vehicles with car telephone function or mobile
phones with Bluetooth Message Access Profile
Depending
on
your mobile phone and your mo­
bile phone contract, you may be able to send and
receive text messages via the MMI.
You
can also
use the
speech
dialogue system* to dictate text
messages.
Important
Your own mini SIM card with a messaging option
must be inserted in the control console's SIM
card reader*
^>page
176, Fig. 160.
Or: A mobile phone with Bluetooth MAP (Mes­
sage Access Profile) must be connected to the
MMI
^page
173.

>
SeLect:
|TEL|
button > left control button
>
Text
message (SIM card)*/Text message (My-
Phone)/Text message (additional phone)*.
Write new text message
SeLect and confirm Write new text message.
- To use a template: Select and confirm the
tem­

plate you require from the list.
- To enter your own text*: Select and
confirm
Do
not use template. Enter
a
text using the MMI
touch
pad*
or the speller for letters/numbers.
- Enter one or more recipients.
- Select and confirm Send.
Dictate text
message^

Refer to
^page
167, Messages -Audi connect
(infotainment).
Inbox
All the text messages you have received are dis­

played.

Sent
All the text messages you have sent are dis­

played.

Outbox
All the text messages to be sent are displayed.
Drafts
All the text messages which have been stored but
not yet sent are displayed.
- Please note that, depending on your SIM
card (e.g. if
you
are using a Multi SIM card),
you may need to activate the function for
sending and receiving text messages. For
further information, contact your mobile
network service provider or refer to the op­
erating instructions for your mobile phone.
- For more information on which mobile
phones are supported, please go online

(e.g.
www.audi.com/bluetooth) or contact
an Audi dealer.
- In order to send text messages via the MMI,
you will require a mobile phone with the
Message Access Profile which also supports
sending messages.
Message options
Applies to: vehicles with car telephone function or mobile
phones with Bluetooth Message Access Profile

•
Select: [TEL] button > left control button
>
Text
message (SIM card)/Text message (My-
Phone)/Text message (additional phone)* >

Inbox/Sent/Outbox >
right control button.
The following options may be available depend­
ing on which menu you have selected:
Storing a text message as a template
There are already ten text message templates
stored on the MMI. You can store up to ten
addi­

tional templates.
- Create a text message.
- SeLect and confirm Store as template.
Continue with last text message
You can continue with the text message you last

edited.
•

l)
Only available with Audi connect (infotainment).
182

Telephone

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Reply*
You can reply to a text message you have selec­
ted in the Inbox.
Forward
You can forward a text message you have selec­
ted to another recipient.

Resend*

You can re-send a text message you have selec­

ted.

Delete this text message*
You can delete a text message you have selected.
Read1)
You can have the MMI read an opened text mes­
sage
to
you.
Delete text messages from SIM
A crossed-out envelope symbol is displayed in the
status line of the infotainment display if the SIM
card memory is
full.
You can still send text mes­
sages but will not be able to receive any new

ones.
Select Delete sent text messages to delete
all sent text messages from the SIM
card.
Select
Delete read text messages to delete all read text
messages from the SIM
card.

Text message settings*
Activate Text message notifications to have a no­
tification displayed when a new text message is

received.
An envelope symbol
El
is displayed in
the status line of the infotainment display if
there are any new text messages.
The number of your mobile network service pro­
vider's Text message centre is displayed. If no
number has been stored, you can enter the num­
ber of the text message centre. For more infor­

mation,
contact your service provider.
Text
msg
diet,
declaration of
consent2):
Agree­
ment that spoken data are forwarded to the serv­
ice provider via AUDI AG.

11
Not available in all languages.

2)
Only available with Audi connect (infotainment).
Connection manager
Refer to
^>page
257.
Wi-Fi settings
Refer to
^>page
201.
Telephone settings
Refer to
^>page
187.

(T)
Not
Messages deleted using the MMI are also au­
tomatically deleted on the mobiLe phone.
E-mail*
Applies to: mobile phones with Bluetooth Message Access
Profile
Depending
on
your mobile phone, you may be
able to send and
receive
e-mails
via the MMI.

You
can also use the speech dialogue system* to
dictate e-mails.
Important: A mobile phone with Bluetooth MAP
(Message Access Profile) must be connected to
the MMI
*$page
173. Please refer to the operat­
ing instructions foryour mobiLe phone to find out
whether it supports this function.

•
Select:
|MENU|
button
>
Telephone
>
left
con­

trol button >
E-mail
(MyPhone)/E-mail (addi­
tional phone)*.
Write new e-mail
SeLect and confirm Write new e-mail.
- To use a template: SeLect and confirm the tem­
plate you require from the
list.

- To enter your own text*: Select and confirm Do
not use template. Enter
a
text using the MMI
touch
pad*
or the speller for letters/numbers.
- Enter one or more recipients.
- Select and confirm Send.
Dictate
e-mail2)

Refer to
^>page
167, Messages - Audi connect
(infotainment).
183

Telephone
Inbox

ALI
the e-mails you have received are displayed.
Sent
All the e-mails you have sent are displayed.
Outbox
All the e-mails to be sent are displayed.
Drafts

All
the e-mails which have been stored but not
yet sent are displayed.

CAUTIOl

Please always observe the information
•=>©
in
Wi-Fi hotspot on page 202.
(J) Note
- For more information on which mobile
phones are supported, please go online

(e.g.
www.audi.com/bluetooth) or contact
an Audi dealer.
- Please connect your mobile phone to the ve­
hicle's Wi-Fi hotspot* so that the e-mail app
on your mobile phone retains access to the
Internet. This helps to ensure that e-mails
can be sent and received. If
you
cannot re­
ceive e-mails despite being successfully
con­

nected,
please contact your e-mail service
provider or your mobile network provider.
Message options
Applies to: mobile phones with Bluetooth Message Access
Profile

•
Select:
|MENU|
button
>
Telephone
>
left
con­

trol button >
E-mail
(MyPhone)/E-mail (addi­
tional phone)*
> Inbox/Sent/Outbox >
right
control button.
The following options may be available depend­
ing on which menu you have selected:
Storing an e-mail as a template
There are already ten e-mail templates stored on
the MMI. You can store up to ten additional
tem­

plates.
- Create an e-mail.
- SeLect and confirm Store as template.
Continue with last edited e-mail
You can continue with the e-mail you last edited.
Reply*
You can reply to an e-mail you have selected in
the Inbox.
Reply
to
all*
You can reply to all the recipients of an e-mail
you have selected in the Inbox.
Forward
You can forward an e-mail you have selected to
another recipient.
Delete this message*
You can delete an e-mail you have selected.

Read15

You can have the MMI read an opened e-mail to

you.

E-mail
settings*
Activate
E-mail
notifications to have a notifica­
tion displayed when a new e-mail is received. An
envelope symbol
E
is displayed in the status line
of the infotainment display if there are any new
e-mails.
Connection manager
Refer to
opage
257.
Wi-Fi settings
Refer to
^>page
201.

Telephone settings
Refer to
opage
187.

(T) Note

Messages deleted using the MMI are also au­
tomatically deleted on the mobile phone
con­

nected.

l)
Not available in all languages.
184

Telephone

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Listening
to
voicemaiL

messages

Applies
to: vehicles with telephone

•
Select:
|MENU|
button
>
Telephone
>
left
con­

trol button. Select and confirm Call list/Direc­
tory/Favourites
>
Mailbox.
- To enter the mailbox number: Enter the num­
ber desired. Select and confirm
OK.

- To dial the mailbox number: Select and
con­

firm Mailbox.
® Note
- This service must be
set up
and activated
by

your mobiLe network service provider before
you can use
it. For
more information,
con­

tact your service provider.
-The mailbox number depends on your serv­
ice provider.
Directory
Calling
up the
directory

Applies to: vehicles with telephone

After a mobile phone has been connected suc­
cessfully,
the
contacts from
the
mobile phone
are automatically imported into
the
directory
of

the MMI system.

Telephone:
directory

Î5fc
Which contact are you looking for?

e.g.
"John
Smith"

•
Mailbox
•
Smith,
John
• Muster, Manfred
• Schmidt,
Ralf

Fig.
166
Directory
Important: You must have stored a contact
on

your mobile phone.

*•
Select:
|MENU|
button
>
Telephone
>
left
con­

trol button > Directory.
- To call a contact: Select and confirm a contact
in
the
directory. The telephone numbers
for the

contact you have selected will appear. Select
and confirm a phone number
to
start the
call.

- To use the search function: Refer
to

^>page
160.

The contacts are displayed
in
alphabetical order;
they can be sorted by first name/surname

^page
189,
Sort order.
You can connect several different mobile phones
to
the
MMI system,
or
use different mini
SIM

cards
in the
SIM card reader*, allowing you
to

manage up
to
four private directories.
You can open
the
directory via the Telephone
menu and
via the
Navigation* menu.

y
Note
-
For
more information
on the
search func­

tion,
please refer
to
^>page
160.

- Please pay attention
to
any synchronisation
queries on your mobile phone. You must
confirm any synchronisation queries from
the directory before
the
contacts can
be
loa­
ded from your mobiLe phone into
the MMI

directory.
- Which contacts are displayed
on the MMI

depends on
the
mobile phone you
are
using.
For more information
on
which mobile
phones are supported, please
go
online

(e.g.
www.audi.com/bluetooth)
or
contact
an Audi dealer.
- The system will always display the directory
of the mobile phone currently connected.
-
In
certain cases, contacts from a mobile
phone may
not
be transmitted
in
alphabeti­
cal order.
If
there are
too
many entries,
con­

tacts with certain initial letters may
not be

displayed
on the
MMI system.
-
If
your own mini SIM card
is
inserted
in the

SIM card reader*
^>page
176, the
SIM card
entries and
the
contacts
in the
local
MMI

memory are displayed.
- The contacts
in the
local MMI memory are
visible anytime and are therefore
not
pro­
tected against access
by
other users.
185

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Store as favourite
Refer to
^>page
181, Favourites.
Send text message*
You can send the selected contact a text message

tapage
182.
Delete contact
You can delete a contact you have selected.
© Note
You can only edit/delete the contacts in the
local MMI memory.
Importing/exporting contacts
Applies to: vehicles with telephone

You
can import or export contacts in the vCard
format
(.vcf)
into or from the directory.
Important: An SD card must be inserted in one of
the SD card readers *
^>page
235, a USB mass
storage device must be connected to the Audi
music interface*
Opage
240, or the require­
ments for Audi connect infotainment services*
must be fulfilled
^>page
191.

*•
Select:
|MENU|
button
>
Telephone
>
left
con­

troL button > Directory.

•
Select: right control button > Directory set­

tings.

- To import contacts from a storage device: Se­
lect and confirm Import contacts
>
SD card 1/
SD card 2 or USB device
1/USB
device 2
>
de­
sired contacts
>
Start import.
- To export contacts to a storage device: Select
and confirm Export contacts
>
SD card
1/SD

card 2 or USB device 1/USB device 2
>
desired
contacts
>
Start export.
- To select all contacts at once for import/ex­
port: Select and confirm Import contacts/Ex­
port contacts > SD card 1/SD card 2 or USB de­
vice 1/USB device 2
>
All
>
Start import/Start
export.
- Please always note the information in the
chapter
^>page
204, General notes on Audi
connect (infotainment).
- For more information on the myAudi ac­
count, please refer to my.audi.com.
- The imported contacts are stored in the lo­
cal memory of the directory you are using.
- You can import up to 1000 contacts. You
can call up the memory capacity of the di­
rectory any time
^page
189.
- Never store important data on SD cards or
USB mass storage devices. Audi shall not ac­
cept any liability whatsoever for the Loss of
data or media.
- It is not possible to export contacts which
have been downloaded from a mobile

phone.

- There should be no files or directories on
the storage medium other than the contacts
you wish to import.
Other settings
Telephone settings
Applies to: vehicles with telephone

•
Select:
|MENU|
button
>
Telephone
>
right
con­

trol button
>
Telephone settings.
Call options*
Call forward: Forwarding of incoming calls to
your mailbox or to another phone number can be
switched on/off. You can use Check status to
check whether this function is activated or deacti­

vated.

Call waiting: If this option is activated
Fvf,
you
will be informed of incoming calls when you are
on the phone. You can use Check status to check
whether this function is activated or deactivated.
Transmit caller ID: Sending your telephone num­
ber in outgoing calls can be activated/deactiva­

ted.
With the Network-dependent option, the
setting agreed in your mobile network service
contract will be used. The settings apply only to
the Telephone menu in the MMI system. When
the Bluetooth connection has been terminated,
187

Telephone
the settings of your mobile phone apply. You can
use Check status to check whether this function
is activated or deactivated.
Telephone mode*
On vehicles with a car telephone kit, you can
choose between three different telephone modes
to optimise the mobile network response:
- Automatic: The car telephone automatically
switches between the GSM (2G), UMTS (3G)
and LTE networks. This depends on the mobile
network's availability and reception, and on the
position of the vehicle. In this mode, there
might be restrictions when using Google Earth
or Wi-Fi.
- Telephony optimised: The car telephone kit
registers with the GSM network (2G). In this

mode,
the reception is prioritised for making
and receiving calls. There may be restrictions
when using Google Earth or Wi-Fi.
- Data service optimised: The car telephone
reg­

isters with the GSM (2G), UMTS (3G) or LTE net­
work. This depends on the mobile network, its

reception,
and the position of the vehicle. In
this mode, the reception is prioritised for the
use of data services. There may be restrictions
when making and receiving calls.
Ring tone and volume
settings1'

You can use the Mute telephone function to
switch ring tone playback via the MMI loudspeak­
ers on/off. Ring tones are played when you select
the function Ring tone. Select an entry from the
list and confirm it. For the settings Ring tone
volume/Message volume, see
^>page
261. You
can adjust the Microphone input level during an
active phone call using the rotary pushbutton.
Network settings*
Refer to
^>page
259.
Serial number
(IMEI)*

The serial number of the telephone module in­
stalled in the MMI system is displayed.
Switch on telephone/Switch off telephone
Applies to: vehicles with car telephone kit
The car telephone will be turned "on" automati­
cally when the ignition is switched on, as long as
it was nor switched off separately the last time it
was used.
- You can bond several mobile phones to the
MMI system; however only two connections
are active at a time.
-All bonded Bluetooth devices can be deleted
by resetting the Bluetooth function to the
factory settings
^page
256.
- If you select the telephone mode Automatic
or Telephony optimised, there may be net­
work restrictions if you try to use Audi
con­

nect infotainment services* and make tele­
phone calls at the same time.
Further options

•
Select:
[MENU|
button > Telephone > right
con­

trol button.
Connection manager
Refer to
^>page
257.
Bluetooth settings*
Refer to
opage
258.
Online settings*
Refer to
^page
258.
Wi-Fi settings*
Refer to
^>page
201, Wi-Fi hotspot.
Data connection settings*
Refer to
^>page
203, Configuring the data con­
nection.

11
Depends on the connected mobile phone
188

Telephone
Subject
Some telephone functions are
greyed out/not available.
Some telephone functions are
greyed out/not available, even
though the mobiLe phone sup­
ports them.
Applies to vehicles with Audi
phone box: The mini SIM card in
the SIM card reader* cannot be
connected as an additional

phone*.

Applies to vehicles with Audi
phone box: Your mobile phone
cannot be charged wirelessly or
the charging procedure is inter­

rupted.

Advice
The telephone functions will depend on the mobile network serv­
ice provider and the mobile phone used. For further information,
please contact your mobile network service provider, see the oper­
ating instructions for your mobile phone, or consult the Audi "Tes­
ted mobile phones" database located at
www.audi.com/blue-

tooth.

On corporate phones, some Bluetooth settings may not be com­
patible with the system or the Bluetooth function of your mobile
phone may have been deactivated. For more information, contact
your system administrator.
Applies to vehicles with Audi phone box: Check if the require­
ments for connecting a mini SIM card have been met
^>page
176.
Insert your own mini SIM card in the SIM card reader* and then
connect
a
mobile phone to the MMI system via Bluetooth as an
additional phone*. You can then use the Switch primary & addi­
tional phone function
<^>page
175.
Applies to vehicles with Audi phone box: Check whether your mo­
bile phone is Qi compatible.
Check
that
your mobile phone is on the middle of the phone sym­
bol in the Audi phone box and that there are no other objects in
the Audi phone box.
Do not place your remote control key in the Audi phone box to­
gether with your mobile phone.
190

Audi connect (infotainment)

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Audi connect
(infotainment)
Introduction
Applies to: vehicles with Audi connect (infotainment)
Audi connect infotainment services allow online
information to be transmitted directly and inte­
grated into the vehicle.
Depending on the equipment in your vehicle,
Audi connect infotainment services are available
using the options given below.
Only use Audi connect infotainment services
when the traffic conditions allow you to do so
safely - risk of accident! Please always ob­
serve
<^>page
152, Notes on traffic safety.
Refer to
^>page
204, General notes on Audi
connect (infotainment) before using.
Option 1: Using the
embedded SIM card
Applies to: vehicles with an embedded SIM card
The data connection for the Audi connect info­
tainment services is established via an embedded
SIM card
(eSIM
card) fitted in the vehicLe. You
can use Audi connect infotainment services right
away.
© CAUTION
- The data connection costs for Audi connect
infotainment services are included in the
price of Audi connect (infotainment). This
does not include services which use the Wi-
Fi hotspot, such as online media

<=>page
239. These services require
addi­

tional paid data plans
^>page
197. For
more information on prices and purchasing,
please visit my.audi.com.
- Depending on the configuration of the Wi-Fi
device you are using (refer to the operating
manual of your Wi-Fi device for more de­

tails),
the SIM card of the device may be
used in certain cases to provide the data
connection for Internet-supported apps and
services which use the MMI Wi-Fi hotspot.
Depending on your network provider, you
may be charged for this service, especially if
you are using the system abroad. We there­
fore strongly recommend that you use an
unlimited data
plan.
For more information,
contact your service provider. Some exam­
ple cases are described below:
- Data plan expired/used up
- Data plan not valid abroad
- SIM card in the card reader* is not
a
data
SIM card
- SIM card in the card reader* is defective/
not valid
- Network is switched automatically due to
a low signal strength/data rate of the Wi-
Fi hotspot, the eSIM* or the SIM card in
the card reader*
- Connection to Wi-Fi hotspot interrupted
- To make phone calls, you can connect
a
mo­
bile phone via the Bluetooth remote SIM Ac­
cess Profile*
^>page
193 or the Bluetooth

handsfree
profile
^>page
173.
- A data connection for Audi connect infotain­
ment services is pre-configured at the facto­
ry. However, if configuration is necessary,
you can change the data connection settings
at any time
^>page
203.
Option 2: Using your
own SIM card
Introduction
Applies to: vehicles with Audi connect (infotainment)
Your own SIM card will be used for all data
con­

nections.
You have the following options for using your
own SIM
card:

- Using the SIM card reader*
^>page
192
191

Audi connect (infotainment)
- Connecting an
rSAP-enabled15
mobile phone to
the MMI via Bluetooth
^>page
193
- Using a mobiLe device (e.g. a smartphone) as a
personal Wi-Fi
hotspot2^
for the MMI

cépage
195
©
©
1
CAUTION
- The connection via the eSIM card

^page
191 is disconnected when you use
your own SIM
card.
All data connections for
all Audi connect infotainment services will
use your SIM
card.
Depending on your net­
work provider, you may be charged
for
this
service, especially if
you
are using the sys­
tem abroad. We therefore strongly recom­
mend
that
you use an unlimited data
plan.

For more information, contact your service
provider.
- Depending on the configuration of the Wi-Fi
device you are using (refer to the operating
manual of your Wi-Fi device for more de­

tails),
the SIM card of the device may be
used in certain cases to provide the data
connection for Internet-supported apps and
services which use the MMI Wi-Fi hotspot.
Depending on your network provider, you
may be charged for this service, especially if
you are using the system abroad. We there­
fore strongly recommend
that
you use an
unlimited data
plan.
For more information,
contact your service provider. Some exam­
ple cases are described below:
- Data plan expired/used up
- Data plan not valid abroad
- SIM card in the card reader* is not
a
data
SIM card
- SIM card in the card reader* is defective/
not valid
- Network is switched automatically due to
a low signal strength/data rate of the Wi-
Fi hotspot, the eSIM* or the SIM card in
the card reader*
- Connection to Wi-Fi hotspot interrupted

y
Note
A data connection for Audi connect infotain­
ment services is pre-configured at the factory.
However, if configuration is necessary, you
can change the data connection settings at
any time
^>page
203.
Option 2.1: Using the SIM card reader

Applies
to: vehicles with Audi connect (infotainment)

a

Fig.
168 Mini SIM card (actual size)
Important
The vehicLe must be stationary, and the ignition
must be switched on.
A data-enabled mini SIM card must be inserted in
the
MMI's
SIM card reader.
A data connection for Audi connect infotainment
services must be configured.
Inserting a mini SIM card

•
Press the |MENU| button
>
Audi connect.

•
Select and confirm Activate data connection. •

1'
Not available in all markets. Applies to mobile phones

with
Bluetooth remote SIM Access Profile on vehicles with

Audi
connect (infotainment) and Audi phone box*.

2)
Not available for all countries and models
192