service AUDI Q5 2021 Owner´s Manual

80B012721BA
Audi connect

Audi connect
General information
Applies to: vehicles with Audi connect
Depending on the country and the vehicle equip-
ment, the following functions may be available:
— Audi connect Infotainment
— Audi connect vehicle control

ZA WARNING
—To reduce the risk of an accident, only use
Audi connect services and the Wi-Fi hotspot
only if the traffic situation permits it. Read
and follow the guidelines provided in
= page 20, Traffic safety information.
— It is only safe to use tablets, laptops, mobile
devices and other similar devices when the
vehicle is stationary because, like all loose
objects, they could be thrown around the in-
side of the vehicle in a crash and cause seri-
ous injuries. Store these types of devices se-
curely while driving. Also read the warnings
in the chapter > page 71.

() Note
— The connection costs of Audi connect Info-
tainment services are included in the price
of Audi connect Infotainment during the
subscription period with some exceptions.
Please note that there may be additional
charges when using some services. For ex-
ample, this applies to online radio/
podcasts, additional online data, or for In-
ternet connections and services that use the
Wi-Fi hotspot. Depending on the country,
data plans may need to be purchased for
these Internet connections and services
= page 201. For additional information, see
my.audi.com.
— In certain situations, the Wi-Fi hotspot data
connection may be established as a replace-
ment for the SIM card on your Wi-Fi device.
This feature depends on the configuration
of your Wi-Fi device and operating system.
This could result in fees depending on your
cell phone service provider, especially if you
are using this feature while abroad. A flat
rate data plan is strongly recommended. For
more information, contact your cell phone
service provider or refer to the owner's man-
ual for your Wi-Fi device.
— You are responsible for all precautions taken
for data protection, anti-virus protection,
and protection against loss of data on mo-
bile devices that are used, for example, to
access the Internet through the Wi-Fi hot-
spot.
— In areas with poor GPS reception or outside
the coverage range of the respective cell
phone service provider, some functions
and/or services may not be available, it may
not be possible to send or receive data, or
functionality may be limited.
@) Tips
— The availability of services depends on the
subscription.
— Audi merely provides access to third party
services through the MMI and does not as-
sume any responsibility for the content and
availability of these services.
— Use of the most up-to-date mobile network
standard is not available in every country.
Contact an authorized Audi dealer or au-
thorized Audi Service Facility or your cell
phone service provider for additional infor-
mation.
— Availability, scope, providers, screen display,
and costs of services may vary depending on
the country, model, model year, end device
and rates.
— All services can be modified, activated/deac-
tivated, renamed, and enhanced without
further notification.
Audi connect
Infotainment
Applies to: vehicles with Audi connect Infotainment
With Audi connect Infotainment services, online
information is transmitted directly to the vehicle.
An Internet connection is required to use Audi
connect Infotainment. Depending on the country >
197

Audi connect

and vehicle equipment, the Internet connection
may be established using an embedded SIM card
(eSIM).

ZA WARNING
Always follow the information found in > A\

in General information on page 197.

@) Note
Always follow the information found in >@ in
General information on page 197.
Embedded SIM card
Applies to: vehicles with Audi connect Infotainment and an
embedded SIM card
The data connection for Audi connect Infotain-
ment services is made through an embedded SIM
card (eSIM card) that is installed in the vehicle.
You can use the Audi connect Infotainment serv-
ices immediately.
@) Note
Always follow the information found in >@ in
General information on page 197.
Using a Wi-Fi hotspot
Applies to: vehicles with Wi-Fi hotspot
You can connect up to eight Wi-Fi devices (such
as smartphones) with the MMI Wi-Fi hotspot. If
the MMI is connected to the Internet
= page 197, the connected Wi-Fi devices can also
use the MMI’s Internet connection.
Requirement: the ignition must be switched on. A
data plan must be available > page 201.
» Applies to: MMI: Select on the home screen:
SETTINGS > Connection settings > Wi-Fi
Switch on the Wi-Fi hotspot.
> Applies to: MMI: Select on the home screen:
SETTINGS > Connection settings > Wi-Fi > Wi-
Fi hotspot settings. The access data for the Wi-
Fi hotspot is displayed. Switch on the visibility
of the Wi-Fi hotspot if necessary.
> Switch the Wi-Fi function on in your mobile de-
vice and connect it to the MMI Wi-Fi hotspot
using the authentication data that is shown.
198
> Follow any additional system prompts on your
Wi-Fi device if necessary.
Your device is successfully connected with the
MMI's Wi-Fi hotspot.

Z\ WARNING
Always follow the information found in > AV
in General information on page 197.
C) Note
Always follow the information found in © in
General information on page 197.
@ Tips
The system complies with United States FCC
regulations and ISED regulations > page 311.

Audi connect
Infotainment services
Applies to: vehicles with Audi connect Infotainment
Some Audi connect Infotainment services must
be configured through your personal myAudi ac-
count at my.audi.com before using them for the
first time.
G) Tips
—A myAudi user must be logged in for some
Audi connect Infotainment services.
— Some Audi connect Infotainment services
must be activated at my.audi.com.
— Depending on the country, you may be able
to use the myAudi app or my.audi.com.
— For detailed information on configuration,
visit my.audi.com.
Services
Applies to: vehicles with Audi connect Infotainment
Depending on the country and the vehicle equip-
ment, the following services may be available:
Weather information
Applies to: MMI
> Press WEATHER on the home screen.

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Audi connect

Editing settings: Select: WEATHER > Ga.
> To display the weather for a location, press ona
location in the list.
> To display the weather for your current loca-
tion, press on the location that is marked with
the crosshairs.
Requirement: route guidance must be active.
> To display the weather at your destination,
press on the location that is marked with the
flag FB.
Adding a location: select: WEATHER > G4 > Ina
new city > a location.
Removing a location: select: WEATHER > 44 > Z
> one or more locations or Select all > Delete.
Online news
>» Applies to: MMI: Select on the home screen:
NEWS.
Access to the calendar
Requirement: the myAudi app must be installed
and open on your mobile device. Access to your
calendar must be enabled on your mobile device.
You must be logged into the myAudi app with
your myAudi login data and you must have select-
ed your vehicle. The Wi-Fi function on your mo-
bile device and the MMI must be enabled and
your mobile device must be paired to the MMI
Wi-Fi hotspot > page 200, Wi-Fi.
You can display the your mobile device calendar
on the MMI.
> Applies to: MMI: Select on the home screen:
CALENDAR.

Z\ WARNING
Always follow the information found in > AV
in General information on page 197.

@) Note
Always follow the information found in >@ in
General information on page 197.
Functions on demand
Displaying purchased functions
Applies to: vehicles with functions on demand
Depending on the country and vehicle equip-
ment, you can purchase functions on demand
through a myAudi account in the myAudi app at
any time.
The following options are available for displaying
purchased functions in the vehicle.
> Applies to: MMI: Select on the home screen:
PURCHASES.
@ Tips
— Equipment installed at the factory may be
displayed as purchased functions.
— The availability of functions in the myAudi
app varies depending on the country. For
additional information, visit my.audi.com.
— At the time this manual was printed, func-
tions on demand was a planned function.
Functions on demand is not available in your
vehicle.
Messages
Applies to: vehicles with functions on demand
If a message about a function that requires a li-
cense is displayed, the function is no longer avail-
able. Check the MMI Purchases menu to see if
you have a license for this function or if the Li-
cense has expired. Purchase the function if neces-
sary using functions on demand.
Audi connect vehicle
control services
Applies to: vehicles with Audi connect vehicle control
Using Audi connect vehicle control services, you
can perform tasks such as viewing data about
your vehicle or control vehicle functions remote-
ly.
You can view and use services available for your
vehicle at my.audi.com or through the myAudi
app.
199

Audi connect

Information about the services and the corre-
sponding app was accurate at the time this man-
ual was printed. The scope of services depends
on the country and equipment. There may be
changes over the service life of the vehicle.

ZA WARNING
— Always follow the information found in > AA
in General information on page 197.
— Driver messages, text messages, and illumi-
nated warning and indicator lights in the ve-
hicle always take priority over information
from the Audi connect services. The infor-
mation displayed by the Audi connect serv-
ices should not cause you to take safety
risks. This can result in the vehicle breaking
down in traffic and to serious injuries or ac-
cidents.
G) Tips
— Accessing specific data or controlling func-
tions remotely depends on the charge level
of the vehicle battery. Therefore, these
functions only have limited availability after
switching off the ignition.

— An eSIM card establishes the Internet con-
nection for Audi connect vehicle control
services. The costs for this are included in
the price of Audi connect vehicle control
services. The cell phone network, for exam-
ple, must be available to use these services.
Applies to: vehicles with Audi connect vehicle control
Create a myAudi account by registering in the
myAudi app or at my.audi.com, depending on
your country.
>» Set the key user > page 31.
> Install the myAudi app on your mobile device
and log in with your access information.
@ Tips
Some services require you to enter a 4-digit
PIN that you set up during registration.
200
Settings
Applies to: vehicles with Wi-Fi hotspot
Requirement: the ignition must be switched on.
> Applies to: MMI: Select on the home screen:
SETTINGS > Connection settings > Wi-Fi
Depending on the country and the vehicle equip-
ment, the following functions may be available:
Wi-Fi
When the function is switched on, the MMI's Wi-
Fi hotspot is active and Wi-Fi devices can be con-
nected to the hotspot.
Wi-Fi hotspot settings
The Wi-Fi connection between the MMI and your
Wi-Fi device is encrypted. You can change the fol-
lowing information if needed.
— Access point (SSID): name of the Wi-Fi hot-
spot.
— Password: an initial password was set at the
factory in the MMI. Audi recommends changing
the initial password. Only use secure passwords
that conform to the general guidelines for se-
cure passwords. For more information, refer to
reputable and current sources on password se-
curity.
Allow data connection through Wi-Fi
When the function is switched on, mobile devices
can use the Internet connection through the Wi-
Fi hotspot. A data plan is needed to do this.

ZA\ WARNING
Always follow the information found in > A\
in General information on page 197.
@) Note
Always follow the information found in >@ in
General information on page 197.

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Audi connect

Data plans!)
Applies to: vehicles with Audi connect
Data plans must be purchased in order to use cer-
tain services >(@) in General information on
page 197.
You can purchase data plans at my.audi.com.
Always follow the information found in > AV
in General information on page 197.

Always follow the information found in >@ in
General information on page 197.
Do It Yourself
Applies to: vehicles with Audi connect Infotainment
The information that follows lists some trouble-
shooting options. They depend on the equip-
ment.

— Depending on the country, you may be able
to use the myAudi app or my.audi.com.
— Depending on the country, there may be re-
strictions on the use of data plans (such as
mobile phone service providers) when driv-
ing in other countries.
— If selling your vehicle, you should delete the
vehicle from the customer portal for the cell
phone service provider to avoid being charg-
ed for additional purchases.
Audi connect Infotainment serv-
ices: individual Audi connect Info-
not available.
Some Audi connect Infotainment services must be activated or
configured through your personal myAudi account before using
tainment services are grayed out or | them for the first time. You can find detailed information online
at my.audi.com.

Wi-Fi hotspot: it is not possible to
connect through Wi-Fi.

restart it.
Check if Wi-Fi is activated in the MMI > page 200.
Delete all existing Wi-Fi connections on your mobile device and


D_ Not available in every market.
201

Emergency call

Emergency call
Overview
Applies to: vehicles with emergency call function
An emergency call is a combination of data trans-
mission and a phone call. The data transmission
from your vehicle forwards important informa-
tion, such as the vehicle and position data, to the
emergency call center.
Depending on the country and the vehicle equip-
ment, the following functions may be available:
With the emergency call, you can call for help in
dangerous situations as quickly as possible. Use
this function when emergency help is needed
=> page 202.
— Audi connect emergency call (TPS emergency
call). This eCall system uses emergency call
centers operated by third party providers.
With online roadside assistance, you can request
assistance if there is a breakdown or a minor acci-
dent > page 203.
A WARNING
In areas with poor GPS reception or outside
the coverage range of the respective cell
phone service provider, some functions and/or
services may not be available, it may not be
possible to send or receive data, or functional-
ity may be limited.
iG) Tips
To see which data can be transmitted, visit
your Audi country or sales region website at
www.audi.com.


Emergency call
Applies to: vehicles with emergency call function
The services are provided through a SIM card in-
stalled in the vehicle. Services are provided as-
suming that the cell phone network required for
the installed SIM card is functioning and availa-
ble for use. The services made availably by Audi
are only available within the mobile phone net-
202
work coverage area for the mobile phone service
provider selected by Audi.
@ Tips
— The emergency call function cannot be deac-
tivated in the Infotainment system settings.
— The availability of the TPS emergency call is
limited to certain times.
—The costs for call and data connections for
TPS emergency calls is included in the price
of the services.
Functions
Applies to: vehicles with emergency call function
A TPS emergency call can be made manually or
automatically > page 202.
Making an emergency call
Applies to: vehicles with emergency call function

i l
Fig. 149 Front headliner: cover for the emergency call but-
ton
Manual emergency call
Requirement: the ignition must be switched on.
> Tap the cover (J) to open it.
> Press and hold the emergency call button until
the LED @) blinks. The emergency call will be
made.
> If the emergency call button is pressed by mis-
take, then press it again immediately and hold
it until the LED stays on. The emergency call
will be canceled.
Automatic emergency call
The vehicle electrical system initiates an auto-
matic emergency call under certain circumstan-
ces, for example if an airbag deploys. The LEDin >

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Emergency call

the emergency call button (2) will blink. The
emergency call will be made. The emergency call
cannot be canceled.
LED status
— Green - The emergency call function is availa-
ble.
— Red - There is a malfunction in the emergency
call function. Contact an authorized Audi dealer
or authorized Audi Service Facility. Note the
messages about the availability of the emer-
gency function > page 203.
— Off - The emergency call function is not availa-
ble, perhaps because no network is available.
Warnings
If there is a critical system failure in the emer-
gency call systems, the vehicle occupants will re-
ceive the following warning: see > page 203, LED
status and > page 203, Messages.
@) Tips
If the emergency call is canceled due toa
poor connection, then the system automati-
cally tries to connect again.
Messages
Applies to: vehicles with emergency call function
& Emergency call function: malfunction! Lim-
ited availability. Please contact Service
If this indicator light turns on and this message
appears, the emergency call function is restrict-
ed. For example, you cannot call the emergency
call center, but data may still be transmitted un-
der certain circumstances. Drive to an authorized
Audi dealer or authorized Audi Service Facility im-
mediately to have the malfunction corrected.
&S Emergency call function: malfunction! Func-
tion unavailable. Please contact Service
If this indicator light turns on and this message
appears, you cannot make an emergency call.
Drive to an authorized Audi dealer or authorized

)) The availability of the services offered depends on the
country and may change in the future.
Audi Service Facility immediately to have the
malfunction corrected.
Online roadside
assistance
Applies to: vehicles with online roadside assistance
An online roadside assistance call )) is a combina-
tion of data transmission and a phone call. The
data transmission from your vehicle forwards im-
portant information to the Audi service center,
such as the vehicle and position data.
Cee Te Re tee cary
Applies to: vehicles with online roadside assistance

RAZ-0443


Fig. 150 Front headliner: online roadside assistance but-
ton
Calling online roadside assistance
> Press the button (@). The LED in the button
turns red. The online roadside assistance call
will be made.
> If you press the button () by mistake, then
press it again.
Audi incident assistance
A minor accident may be detected by the vehicle
electrical system. You are able to select between
online roadside assistance and an emergency call
in the MMI. >
203

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Navigation

Navigation
Opening navigation
Applies to: vehicles with navigation system



Fig. 151 Route guidance not started
The navigation system directs you to your desti-
nation, around traffic incidents, and on alterna-
tive routes, if desired.
Opening navigation
» Applies to: MMI: Press NAVIGATION on the
home screen.
After accessing the navigation for the first time,
the map is displayed.
Opening navigation using the multifunction
steering wheel
> Applies to: multifunction steering wheel: Select
the Navigation tab in the instrument cluster.
> To display navigation when route guidance has
started, select in the instrument cluster: the
button > Map.
The following functions are available in the MMI:
@ Open the Select destination menu
=> page 207, fig. 152.
@ Open the intelligent search > page 206.
@ Switch between the map and the menu:
press A repeatedly until the desired function
is displayed.
You can find additional information about the
map update at > page 210, Map operation.

the traffic regulations that are applicable in
the country where you are operating the ve-
hicle. In the event that the driving directions
contradict traffic regulations, always follow
the traffic regulations applicable in the
country where you are operating the vehicle

to reduce the risk of an accident.


ZA WARNING
— The demands of traffic require your full at-
tention. Always read the chapter > page 20,
Traffic safety information.
— The route calculated by the navigation sys-
tem is a driving recommendation. Follow

() Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=@ in General information on page 197.
(i) Tips
— Snow and obstructions on the GPS antenna
or trees and large buildings can impair sat-
ellite reception and affect the system's abil-
ity to determine the vehicle position. Sever-
al deactivated or malfunctioning satellites
can also interrupt GPS reception and affect
the system's ability to determine the vehicle
position.
— Because street names sometimes change,
the names stored in the MMI may in rare
cases differ from the actual street name.
— Applies to: multifunction steering wheel:
Depending on the selected function, opera-
tion through the center display may be re-
quired.
— Applies to: vehicles with Audi connect Info-
tainment: Depending on the country and ve-
hicle equipment, additional services may be
available.
— An additional indicator will appear in the
head-up display.
myAudi navigation
Applies to: vehicles with Audi connect Infotainment
MMI navigation works seamlessly with the myAu-
di app.
Your destinations (favorites, last destinations)
are synchronized through your myAudi account.
All important destinations can be displayed in
the vehicle and in the myAudi app.
205

Navigation

To load destinations in the vehicle automatically,
logging into the vehicle with a myAudi user is
recommended © page 31.
myAudi navigation functions:
— You can send destinations and routes from the
myAudi app to the vehicle > page 208.
— Active route guidance in the myAudi app can be
continued in the MMI.
— Depending on the situation, it may be possible
to continue active route guidance from the MMI
in the myAudi app to continue navigating to the
destination after leaving the vehicle.
Entering a destination
Intelligent search for navigation
CEC
Applies to: vehicles with navigation system
Using the intelligent search, you can enter the
data for a navigation destination in any order all
at once (for example, 5th Avenue New York).
Likewise, you can search for points of interest,
contacts, previous destinations, or favorites in or-
der to navigate to the desired destination.
Opening a menu
> Applies to: MMI: Select on the home screen:
NAVIGATION > 2.
Intelligent search
> Enter one or more search terms into the input
field. See > page 24, Text input.
>» Press on the desired destination in the results
list. The Details menu will be displayed.
> Press Start. Route guidance will be activated
and the map will be displayed > page 209,
fig. 154.
Online Points of Interest
> Searching for points of interest: enter the
name of a POI.
> Select: a symbol for a POI category (such as
i >a POI, or

)) Audi provides access to services from third party provid-
ers. Permanent availability cannot be guaranteed, because
that depends on the third party provider.
206
> To display all categories and search for a POI,
select: |---| > a category (such as restaurants) >
a POI.
Change search area
Requirement: route guidance must be active.
>» Applies to: MMI: Select on the home screen:
NAVIGATION > &.
> To change the search area, press (a) / 29 /Pre-
peatedly until the desired search area is select-
ed.
Online search)
Applies to: vehicles with navigation system and online search
You can use the results from a search engine pro-
vider to find a navigation destination.
Requirement: the MMI must be connected to the
Internet > page 197, Audi connect.
> Applies to: MMI: Select on the home screen:
NAVIGATION > © >G.
> Enter one or more search terms into the input
field.
> The search engine provider shows suggestions
£ to narrow down the search.
> Press on suggestions until the desired destina-
tion appears in the results list. If necessary, use
one finger to swipe upward or downward until
the suggestions £ or destinations 9 appear.
> Press on the desired destination 9. The Details
menu will be displayed.
» Press Start.
Route guidance will be activated and the map will
be displayed > page 209, fig. 154.
G) Tips
— The MMI input suggestions depend on the
last navigated destinations.
— The navigation system always searches for
the fastest route. You can have alternative
routes displayed if necessary > page 211.
— If the destination cannot be found, it may
not be stored in the navigation database. >

Navigation

Accessing favorites
> Applies to: MMI: Select on the home screen:
NAVIGATION > (8) > Favorites.
If you use myAudi navigation, your favorites will
be synchronized with your myAudi account
=> page 205.
Storing favorites
> Press YY in the Details menu > page 208,
fig. 153.
Storing a home address or business address
> Press Home address or Business address.
When accessed for the first time, you will be
prompted to set the address.
> Select: Create now > enter a destination > OK.
Editing a favorite
Requirement: the favorites list must be dis-
played.
> Setting a favorite as a destination: press ona
favorite.
> Deleting favorites: in the Details menu, press
¥& © page 208, fig. 153, or select: Z > one or
more entries or Select all > Delete > (Done).
> Moving a favorite: press Z. Touch the sym-
bol and move the entry to the desired position.
Press Done.
@ Tips
— After deleting the home address or business
address, only the address is deleted and the
entry will still be displayed in the favorites.
— Please note when moving favorites that
items 1 and 2 are reserved for the home ad-
dress and business address.
On-street parking
Applies
to: navigation system and on-street parking
In supported areas, you can display parking along
the route.

)) Audi provides access to services from third party provid-
ers. Permanent availability cannot be guaranteed, because
that depends on the third party provider.
212
Requirement: the Parking notification must be
switched on > page 23, Notification center. The
MMI must be connected to the Internet
=> page 197, Audi connect. Route guidance must
be active, you must be close to your destination,
and a notification must be displayed or an item
on the map must be marked.
> Press on the notification. Or: press on | on the
map.
> To navigate to a parking: space, press ona col-
ored marking on the map.
> Select: 2 > Start.
Depending on availability, colored markings on
the map indicate the probability of open parking
spaces.



Color Description
Green High probability
Orange |Medium probability
Red Low probability

Satellite map
Applies to: vehicles with navigation system and satellite map
You can display the navigation map with satellite
images.
Requirement: the MMI must be connected to the
Internet > page 197, Audi connect.
> Applies to: MMI: Select on the home screen:
NAVIGATION > ©} > Map settings > Satellite
map).
The map view is based on data packets received
from the Internet in the form of satellite images,
which are then combined with the roadways from
the > page 209, fig. 154 standard map view.
(i) Tips
—The satellite map!) is updated regularly
whenever the function is opened. The proc-
ess may take several seconds.
— When the satellite map display is switched
on ) with the 3D position map type, the >