BMW 6 SERIES COUPE 2004 E63 Service and warranty information

Vehicle inspected and repaired
if necessary to BMW standards
required by BMW six year
anti-corrosion warranty
Yes
No
Partially*
*Remarks–explain (use repair order
if necessary)
The undersigned herewith confirms that this inspection has been carried out by the BMW
center below and this BMW center has given notification of any body repairs necessary.
Customer's
signature _______________________________________Date ____________________
Body Inspection
BMW center authorized signature ______________________________________________ Performed by BMW center/Stamp with Code
Show damage location above with codes:
Stone damageDent
Scratch Collision damage
Undercoating damage (explain in remarks)

Vehicle inspected and repaired
if necessary to BMW standards
required by BMW six year
anti-corrosion warranty
Yes
No
Partially*
*Remarks–explain (use repair order
if necessary)
The undersigned herewith confirms that this inspection has been carried out by the BMW
center below and this BMW center has given notification of any body repairs necessary.
Customer's
signature _______________________________________Date ____________________
Body Inspection
BMW center authorized signature ______________________________________________ Performed by BMW center/Stamp with Code
Show damage location above with codes:
Stone damageDent
Scratch Collision damage
Undercoating damage (explain in remarks)

Vehicle inspected and repaired
if necessary to BMW standards
required by BMW six year
anti-corrosion warranty
Yes
No
Partially*
*Remarks–explain (use repair order
if necessary)
The undersigned herewith confirms that this inspection has been carried out by the BMW
center below and this BMW center has given notification of any body repairs necessary.
Customer's
signature _______________________________________Date ____________________
Body Inspection
BMW center authorized signature ______________________________________________ Performed by BMW center/Stamp with Code
Show damage location above with codes:
Stone damageDent
Scratch Collision damage
Undercoating damage (explain in remarks)

Vehicle inspected and repaired
if necessary to BMW standards
required by BMW six year
anti-corrosion warranty
Yes
No
Partially*
*Remarks–explain (use repair order
if necessary)
The undersigned herewith confirms that this inspection has been carried out by the BMW
center below and this BMW center has given notification of any body repairs necessary.
Customer's
signature _______________________________________Date ____________________
Body Inspection
BMW center authorized signature ______________________________________________ Performed by BMW center/Stamp with Code
Show damage location above with codes:
Stone damageDent
Scratch Collision damage
Undercoating damage (explain in remarks)

Vehicle inspected and repaired
if necessary to BMW standards
required by BMW six year
anti-corrosion warranty
Yes
No
Partially*
*Remarks–explain (use repair order
if necessary)
The undersigned herewith confirms that this inspection has been carried out by the BMW
center below and this BMW center has given notification of any body repairs necessary.
Customer's
signature _______________________________________Date ____________________
Body Inspection
BMW center authorized signature ______________________________________________ Performed by BMW center/Stamp with Code
Show damage location above with codes:
Stone damageDent
Scratch Collision damage
Undercoating damage (explain in remarks)

Vehicle inspected and repaired
if necessary to BMW standards
required by BMW six year
anti-corrosion warranty
Yes
No
Partially*
*Remarks–explain (use repair order
if necessary)
The undersigned herewith confirms that this inspection has been carried out by the BMW
center below and this BMW center has given notification of any body repairs necessary.
Customer's
signature _______________________________________Date ____________________
Body Inspection
BMW center authorized signature ______________________________________________ Performed by BMW center/Stamp with Code
Show damage location above with codes:
Stone damageDent
Scratch Collision damage
Undercoating damage (explain in remarks)

Customer Assistance
Information
Your satisfaction with our product and the
services provided by authorized BMW centers
is of great importance to us. We take pride in
our product, as does the BMW center who
services it. If you should ever have a question
regarding your BMW center’s service or your
BMW's performance, we recommend that you
contact your authorized BMW center. Should
you travel to an unfamiliar area, the BMW
center directory provided at the time of deliv-
ery will help you locate the nearest authorized
BMW center. The centers listed are equipped
to help you with virtually all BMW related
matters.
When contacting an authorized BMW center,
we suggest that depending upon the nature
of your contact, you discuss it with either the
Sales, Service, or Parts Manager.
As all matters are resolved at the BMW
center level, it is important that they be given
the opportunity to provide a solution. Should
you feel that you were not provided with the
proper response, we urge you to contact the
General Manager or BMW Center Operator.
Despite the best intentions of all parties, a
misunderstanding may occur between you
and your BMW center. Should this occur and
you require further assistance, you may wish
to contact the BMW NA Customer Relations
Department at 1- 800-831-1117 or though
our website @ www.bmwusa.com. When
contacting, we ask that you provide the
following information:
1. Your name, address and telephone
number.
2. Vehicle Identification Number (last seven
digits).
3. Vehicle’s delivery date.
4. Vehicle mileage.
5. Selling BMW center’s name.
6. Servicing BMW center’s name.
7. Description of the problem.A BMW NA Customer Relations
Representative will carefully review all the
facts involved and let you know what further
action will be taken in conjunction with your
BMW center. Please remember: the first step
in resolving a complaint is to contact the
authorized BMW center that performed the
work on your vehicle. They have the neces-
sary equipment and the personnel to achieve
this goal.
We are confident that every effort will be
made to ensure your satisfaction.
24

Customer Assistance–
Notification
During a specific period (usually the earlier of
12 months or 12,000 miles, though this period
varies by state), some states require us or
our authorized BMW center, to repair in a
reasonable number of attempts, any defect or
condition which substantially impairs the use,
value, or safety of a new vehicle sold, leased
or registered in that state.
A “reasonable number of attempts”is gener-
ally defined as (i) two or more attempts to
repair the same defect (the number of
attempts may vary by state) or (ii) that the
same defect has caused the vehicle to be out
of service by reason of repair for more than
30 days (this period may vary by state),
except for delays created by conditions
beyond our control.
If we are unable to correct a defect or condi-
tion covered by these statutes in a reason-
able number of attempts, we may be
obligated either to replace the vehicle or
reimburse the owner/lessee in an amount
equal to the purchase price or lease
payments paid by the owner/lessee, less the
amount directly attributable to use of the
vehicle by the owner/lessee.
YOU SHOULD SEND WRITTEN NOTIFICA-
TION DIRECTLY TO BMW OF NORTH
AMERICA OF THE EXISTENCE OF AN
ALLEGED DEFECT. SEND WRITTEN
COMMUNICATION TO THE NATIONAL
CUSTOMER RELATIONS DEPARTMENT
ADDRESS LISTED BELOW.
BMW OF NORTH AMERICA
CUSTOMER RELATIONS DEPARTMENT
P.O. BOX 1227
WESTWOOD, NEW JERSEY 07675-1227
Telephone: 1-800-831-1117
BMW Import Processing Centers
As a BMW owner, you will experience BMW
quality first hand. Our dedication to excel-
lence in design, engineering, and service is
among the best in the world. And we invest
heavily every year in our people and facilities
to ensure that our quality standards are
consistently applied from the factory to the
BMW center.
Each BMW is inspected after its manufacture.
Imperfections in the mechanical and electrical
systems or damage to the sheet metal, paint,
trim or other components of the vehicle that
may occur during transportation from the
factory are normally detected and corrected.
Any defect in material or workmanship that
may occur during the warranty period is
covered under the New Vehicle Limited
Warranty.
Special Programs
SOMETIMES BMW OF NORTH AMERICA
OFFERS A SPECIAL ADJUSTMENT
PROGRAM TO PAY ALL OR PART OF THE
COST OF CERTAIN REPAIRS BEYOND THE
TERMS OF THE WARRANTY. CHECK WITH
YOUR BMW CENTER TO DETERMINE
WHETHER ANY ADJUSTMENT PROGRAM
IS APPLICABLE TO YOUR MOTOR
VEHICLE.
25

BMW Roadside Assistance
The BMW Roadside Assistance Program
reflects BMW’s commitment to your
complete satisfaction with the BMW
ownership experience.
It is available for U.S. version BMWs in all 50
states, Canada, and Puerto Rico 24 hours a
day, 365 days a year.
It is a valuable benefit provided to you at no
additional cost. (Subject to certain limitations
and exclusions noted on pages 26-28).
Owner’s Eligibility
You are covered if your vehicle is:
–A new BMW automobile, distributed by
BMW NA, and purchased at an authorized
BMW center, OR;
– A new BMW automobile, purchased under
the BMW NA European Delivery Plan, OR;
– A new, U.S. version, BMW automobile
purchased under the Diplomatic or Military
Sales programs, operated in any of the 50
states, Canada and Puerto Rico.
Coverage is provided for the vehicle itself,
regardless of the driver. Protection is concur-
rent with the New Vehicle Limited Warranty.
Getting Started
A temporary Roadside Assistance
Identification Card can be found inside of your
vehicle portfolio. It contains the 24-hour toll-
free number for Roadside Assistance.
For your convenience a decal, showing the
same information as the ID card, has been
affixed to the tool kit cover on the trunk lid.
In a few weeks you will receive a permanent
BMW Roadside Assistance ID card by mail.
The date of purchase and the vehicle identifi-
cation number (VIN) are embossed on the
card.
This card should be carried by the driver of
your BMW automobile.
Calling For Assistance
The toll-free BMW Roadside Assistance
number is answered by a BMW Roadside
Assistance service representative. In order foryou to receive quick and reliable services, it is
essential that you should provide detailed and
accurate information to the service represen-
tative.
Be prepared to give:
1. Your name and address.
2. Your complete Vehicle Identification
Number (found on your vehicle registration
or your permanent BMW Roadside
Assistance ID card).
3. Model description of your vehicle.
4. Date of purchase.
5. License plate number of your vehicle.
6. Vehicle location (including nearby cross-
roads/intersections, highway mile markers,
street numbers, landmarks, etc.).
7. Location you are calling from (including a
telephone number where you can be
reached). If you are calling from a public
phone wait there for the return call. Do not
leave this location without informing the
Roadside Assistance service representa-
tive.
8. A description of your vehicle’s problem.
Specific and accurate information will
enable the Roadside Assistance service
representative to provide the proper help.
Auto Valet Service.Should there be a need
beyond BMW Roadside Assistance, Auto
Valet will provide a personal assistant who
will help in every way to get you to your final
destination. Auto Valet will help you locate a
rental car or taxi agency, hotel or even help
procure airline reservations. In event of an
emergency, this service will assist you in
getting information out to the proper party
whether its business or personal. If unable to
contact, the message relay service will
document the information, and will make
reasonable efforts to deliver the message to
the message recipient.
Personal Trip Routing.Leave the planning to
us. Simply give one of our Roadside
Assistance service representatives a call, and
we’ll provide you with detailed, easy to read,
computerized trip itinerary and companion
map package.
26

Services
From the information you provide, the BMW
Roadside Assistance service representative
will determine the type of help required.
Dispatch Service
A service provider will be dispatched to the
site of your disabled vehicle.
On-Site Assistance
On-site service for vehicle disablements such
as flat tires, dead batteries, and out of fuel
conditions is provided up to a maximum of
$100.00 per incident by BMW Roadside
Assistance.
The cost for parts and fuel, when used on-
site, are the responsibility of the owner/driver.
The New Vehicle Limited Warranty does not
cover any of the above on-site services.
Lock-Out
For security purposes, the driver will need to
prove ownership by presenting proper
documentation, i.e., a valid drivers license,
registration, etc. Lock-out service will be
provided up to a maximum of $100.00 per
incident.
Towing Service
In the event of a mechanical breakdown
normally covered under the New Vehicle
Limited Warranty, your vehicle will be trans-
ported (at no cost) to the nearest authorized
BMW center. Your vehicle is also covered in
the event of an accident or collision.
If a breakdown occurs after normal business
hours, your vehicle will be transported to a
secure location and transported to the
nearest authorized BMW center on the next
business day.
If you request that the vehicle be taken to a
location other than the nearest authorized
BMW center, any additional expense will be
your responsibility.
However, you may request (at no cost) to be
taken to a different BMW center as long as it
is within 50 additional miles of the "nearest"
BMW center.Towing requests for vehicles disabled
because of casualty, fire, act of God, or viola-
tion of law (federal, state or local) are
accepted at the expense of the owner/driver.
If it is necessary for you to have your vehicle
towed through your own arrangements,
you
must contact BMW Roadside Assistance
for prior authorization and instructions on
claim procedures.
All claims must be
submitted within sixty (60) days of the
disablement or occurrence, accompanied by
the original receipts. Claims received after
that time period may not be honored and are
subject to the full discretion of BMW
Roadside Assistance. If BMW Roadside
Assistance is not contacted for "prior" authori-
zation, the maximum coverage for towing
situations is $100.00.
Sign-and-Drive
In most instances, services provided under
the BMW Roadside Assistance Program do
not require immediate payment.
Usually, you will be able to sign a receipt, so
the provider of the service can be reimbursed
directly by BMW Roadside Assistance.
Parts, materials and fuel should be paid by
you directly to the provider of the services.
Trip Interruption Benefits
Trip interruption benefits are provided for
mechanical breakdowns as follows:
– Breakdowns that are warranty related,
and;
–Must occur in excess of 100 miles from the
driver’s residence, and;
– Repairs cannot be completed during
normal business hours on the same day of
breakdown.
Reimbursements will be made for meals,
lodging, car rentals, and alternate transporta-
tion to bring the driver and the BMW automo-
bile together after the vehicle has been
repaired by an authorized BMW center.
Original receipts must accompany all
reimbursement requests.
27