service BUICK ENCORE 2021 Owner's Guide

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
114 Infotainment System
Caution
To avoid vehicle damage, unplug all
accessories and disconnect all accessory
cables from the vehicle when not in use.
Accessory cables left plugged into the
vehicle, unconnected to a device, could be
damaged or cause an electrical short if
the unconnected end comes in contact
with liquids or another power source such
as the accessory power outlet.
Playing from a USB
A USB mass storage device can be connected
to the USB port.
Gracenote
When plugging in a USB device, Gracenote
service builds voice tags for music. Voice
tags allow artists, albums with hard to
pronounce names, and nicknames to be used
to play music through voice recognition.
While indexing, infotainment features are
available.
My Media Library
This allows access to content from all
indexed media sources. Touch the Media
icon on the infotainment display to scrollthrough the options until MyMedia is
selected. Use gestures or touch the scroll bar
to go through the content.
USB MP3 Player and USB Devices
.The USB MP3 players and USB devices
connected must comply with the USB
Mass Storage Class specification
(USB MSC).
.Hard disk drives are not supported.
.The following restrictions apply for the
data stored on a USB MP3 player or USB
device:
‐
Applicable audio extensions are mp3,
aac, m4a, and aif.
‐ WMA and Apple lossless files are not
supported.
‐ Supported file systems are
FAT32 and NTFS.
To play a USB device, do one of the
following:
.Connect the USB.
.Touch Media on the infotainment display
until the connected device is shown.
Use the following when playing an active
USB source:
r: Touch to play the current media source.
j: Touch to pause play of the current
media source.
7:
.Press to seek to the beginning of the
current or previous track. If the track has
been playing for less than five seconds,
the previous track plays. If playing longer
than five seconds, the current track
restarts.
.Press and hold to reverse quickly through
playback. Release to return to playing
speed. Elapsed time displays.
6:
.Press to seek to the next track.
.Press and hold to advance quickly
through playback. Release to return to
playing speed. Elapsed time displays.
Z: Touch the shuffle icon on the
infotainment display to shuffle through the
available media.
/: Touch the replay icon on the
infotainment display to show the timebar.
Move the timebar to interact with the
currently playing song.

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118 Infotainment System
OnStar System
OnStar System (8 Inch Screen)
4G LTE
If equipped with 4G LTE, up to seven
devices, such as smartphones, tablets, and
laptops, can be connected to high-speed
Internet through the vehicle’s built-in Wi-Fi
hotspot.
Call 1-888-4ONSTAR (1-888-466-7827) to
connect to an OnStar Advisor for assistance.
See www.onstar.com for vehicle availability,
details, and system limitations. Service and
connectivity may vary by make, model,
year, carrier, availability, and conditions. 4G
LTE service is available in select markets. 4G
LTE performance is based on industry
averages and vehicle systems design. Some
services require a data plan.
The OnStar App
If equipped, the infotainment system has
OnStar controls in the embedded OnStar app
on the Home Page. All OnStar functions that
can be performed with the buttons can be
done using the app. To open the app, select
the OnStar icon on the Home Page. Featuresvary by region and model. Features are
subject to change. For more information on
this feature, see my.buick.com/learn
Voice Recognition
Voice Recognition (8 Inch Screen)
If equipped, voice recognition allows for
hands-free operation within the navigation,
audio, phone, and weather applications. This
feature can be started by pressing
gon the
steering wheel controls or by touching
gon
the infotainment display.
However, not all features within these areas
are supported by voice commands.
Generally, only complex tasks that require
multiple manual interactions to complete
are supported by voice commands.
For example, tasks that take more than one
or two touches such as selecting a song or
artist to play from a media device would be
supported by voice commands. Other tasks,
like adjusting the volume or seeking up or
down, are audio features that are easily
performed by pressing one or two controls,
and are not supported by voice commands. In general there are flexible ways to speak
commands for completing the tasks. Most of
them, except voice keypad, can be
completed in a single command. If the task
takes more than one command to complete,
the first command should be to indicate the
kind of task to be performed. The system
replies with prompts that lead you through
a dialog to enter the necessary information.
Voice recognition can be used when the
ignition is on or when Retained Accessory
Power (RAP) is active.Using Voice Recognition
Voice recognition becomes available once
the system has been initialized. This begins
when the ignition is turned on. Initialization
may take a few moments.
1. Press
gon the steering wheel controls
to activate voice recognition, or touch
g
on the infotainment display.
2. The audio system mutes and the system plays a prompt followed by a beep.
3. Wait until after the beep completes, then clearly speak one of the commands
described in this section.

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Infotainment System 125
.While the active call is hands-free, touch
the Handset option to switch to the
handset mode. The Handset option
changes to Handsfree once the Bluetooth
device confirms it is operating as handset.
.While the active call is handset, touch the
Handsfree option to switch to the
hands-free mode. The Handsfree option
changes to Handset once the Bluetooth
device confirms it is operating as
handsfree.
Making a Call Using Contacts and Recent
Calls
Calls can be made through the Bluetooth
system using personal cell phone contact
information for all phones that support the
Phone Book feature. Become familiar with
the phone settings and operation. Verify the
cell phone supports this feature.
When supported, the Contacts and Recent
Calls menus are automatically available.
The Contacts menu accesses the phone book
stored in the cell phone.
The Recent Calls menu accesses the recent
call list(s) from your cell phone.
To make a call using the Contacts menu:1. Touch Phone on the Home Page. 2. Touch Contacts.
3. Touch the name to call.
4. Touch the desired contact number to call.
To make a call using the Recent Calls menu: 1. Touch Phone on the Home Page.
2. Touch Recent.
3. Touch the name or number to call.
4. If necessary, select between Missed, Recent, and Sent calls by touching View
in the top right corner of the list.
Making a Call Using the Keypad
To make a call by dialing the numbers:
1. Touch Phone on the Home Page.
2. Touch Keypad and enter a phone number.
3. Touch Call to start dialing the number.
Accepting or Declining a Call
When an incoming call is received, the
infotainment system mutes and a ring tone
is heard in the vehicle.
Accepting a Call
To accept a call:
.Pressgon the steering wheel controls.
.Touch Answer on the infotainment
display.
Declining a Call
To decline a call:
.Presscon the steering wheel controls.
.Touch Ignore on the infotainment display.
Call Waiting
Call waiting must be supported on the
Bluetooth phone and enabled by the
wireless service carrier to work.
Accepting a Call
To accept a call-waiting call:
.Pressgon the steering wheel controls.
.Touch Switch on the infotainment display.
Declining a Call
To decline a call-waiting call:
.Presscon the steering wheel controls.
.Touch Ignore on the infotainment display.
Switching Between Calls (Call Waiting
Calls Only)
To switch between calls, touch Phone on the
Home Page to display “Call View.”While in
Call View, touch the call information of the
call on hold to change calls.

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126 Infotainment System
Three-Way Calling
Three-way calling must be supported on the
Bluetooth phone and enabled by the
wireless service carrier to work.
To start a three-way call while in a
current call:1. In the Call View, touch Add to add another call.
2. Initiate the second call by selecting from Recent, Contacts, or Keypad.
3. When the second call is active, touch Merge to conference the three-way call
together.
4. Once all calls are merged, the Merge option becomes an Unmerge option.
Touch to unmerge the calls.
Some wireless service carriers may not
allow a merged call to become
unmerged.
Ending a Call
.Presscon the steering wheel controls.
.Touch End on the infotainment display to
end all existing calls, or touch End next to
a call to end only that call.
Dual Tone Multi-Frequency (DTMF) Tones
The in-vehicle Bluetooth system can send
numbers during a call. This is used when
calling a menu-driven phone system.
1. Touch Phone on the Home Page.
2. While in the Call View, touch the up arrow to raise the interaction selector.
3. Touch Keypad and enter the number.
Voice Mail
The default voice mail number is the phone
number of the outgoing phone source. The
voice mail number can be changed in
Bluetooth settings.
To dial a voice mail number: 1. Touch Phone on the Home Page.
2. Touch Voice Mail.
3. Touch Call.
4. Enter the DTMF tones using the keypad if needed.
Bluetooth (Voice Recognition for 8
Inch Screen)
Using Bluetooth Voice Recognition
To use voice recognition, pressgon the
steering wheel controls. Use the commands
below for the various voice features. For
additional information, say “Help”while in a
voice recognition menu. See Voice
Recognition (8 Inch Screen) 0118 for help
using voice recognition commands.
Making a Call
Calls can be made using the following
commands.
Using the “Dial”or“Call” Command
To call a number:
1. Press
gon the steering wheel controls.
The system responds “Command Please,”
followed by a tone.
2. Say “Dial”or“Call” followed by the
complete phone number.
Use the “Voice Keypad” command for
international numbers or special numbers
which include * or #.
Once connected, the person called will be
heard through the audio speakers.

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Infotainment System 129
Features are subject to change. For further
information on how to set up Android Auto
and Apple CarPlay in the vehicle, see
my.buick.com.
Android Auto is provided by Google and is
subject to Google’s terms and privacy policy.
Apple CarPlay is provided by Apple and is
subject to Apple’s terms and privacy policy.
Data plan rates apply. For Android Auto
support see https://support.google.com/
androidauto. For Apple CarPlay support see
www.apple.com/ios/carplay/. Apple or
Google may change or suspend availability
at any time. Android Auto, Android, Google,
Google Play, and other marks are
trademarks of Google Inc.; Apple CarPlay is a
trademark of Apple Inc.
Settings
Settings (8 Inch Screen)
The Settings Menu allows adjustment of
different vehicle and radio features. The
menu may contain the following:
Time and Date
To set the time or date:1. Select Settings from the Home Page, then select Time and Date. 2. Select the desired function.
To set the time or date, touch
«orªto
change the hour, minutes, AM, PM, day,
month, or year.
To change the 12-24 Hr setting, touch
12-24 Hr.
To turn Auto Set on and off, touch Auto Set.
If auto timing is set, the time displayed on
the clock may not update immediately when
driving into a new time zone.
Auto set requires an active OnStar or
connected service plan.
Press
SBACK on the center stack to go to
the last menu and save the changes or
{
to return to the Home Page.
Language
This will set the display language in the
radio, instrument cluster, and voice
recognition. Touch Language and select the
appropriate language. Press
SBACK on the
center stack or touch the Back icon on the
infotainment display to go back to the
previous menu.
Valet Mode
If equipped, this will lock the infotainment
system and steering wheel controls. It may
also limit top speed, power, and access to
vehicle storage locations (if equipped).
To enable valet mode:
1. Enter a four-digit code on the keypad.
2. Touch Enter to go to the confirmation screen.
3. Re-enter the four-digit code.
Touch Lock or Unlock to lock or unlock the
system. Press
SBACK on the center stack
or touch the Back icon on the infotainment
display to go back to the previous menu.
Radio
Touch to display the Radio Menu and the
following may display:
.Manage Favorites: Touch to highlight a
favorite to edit. Touch Rename to rename
the favorite or Delete to delete it. Touch
and hold the station to drag it to a new
location. Touch Done to go back to the
previous menu.
.Number of Favorites Shown: Touch to set
the number of favorites to display. Select
Auto, 5, 10, 15, 20, 25, 30, 35, 40, 45, 50,

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132 Infotainment System
appropriate Wi-Fi network, and follow the
on-screen prompts. Download speeds
may vary.
On most mobile devices, activation of the
Wi-Fi hotspot is in the Settings menu under
Mobile Network Sharing, Personal Hotspot,
Mobile Hotspot, or similar.
Availability of Over-the-Air software updates
varies by vehicle and country. Features are
subject to change. For more information on
this feature, see my.buick.com/learn.
English and Metric Unit Conversion
To change the display units between English
and metric units, seeInstrument Cluster
0 76.
Trademarks and License
Agreements
FCC Information
See Radio Frequency Statement 0290.
"Made for iPod," and "Made for iPhone,"
mean that an electronic accessory has been
designed to connect specifically to iPod or
iPhone, respectively, and has been certified
by the developer to meet Apple
performance standards. Apple is not
responsible for the operation of this device
or its compliance with safety and regulatory
standards. Please note that the use of this
accessory with iPod or iPhone may affect
wireless performance. iPhone, iPod, iPod
classic, iPod nano, iPod shuffle, and iPod
touch are trademarks of Apple Inc.,
registered in the U.S. and other countries.
Fees and Taxes: Subscription fee, taxes, one
time activation fee, and other fees may
apply. Subscription fee is consumer only. All
fees and programming subject to change.
Subscriptions subject to Customer
Agreement available at www.siriusxm.com.
SiriusX service only available in the
48 contiguous United States and Canada.
In Canada: Some deterioration of service
may occur in extreme northern latitudes.
This is beyond the control of SiriusXM
Satellite Radio.
Explicit Language Notice: Channels with
frequent explicit language are indicated with
an “XL” preceding the channel name.
Channel blocking is available for SiriusXM
Satellite Radio receivers by notifying
SiriusXM:
.USA Customers —See www.siriusxm.com
or call 1-888-601–6296.
.Canadian Customers —See
www.siriusxm.ca or call 1-877-438-9677.
It is prohibited to copy, decompile,
disassemble, reverse engineer, hack,
manipulate, or otherwise make available any
technology or software incorporated in
receivers compatible with the SiriusXM
®
Satellite Radio System or that support the
SiriusXM website, the Online Service or any

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Infotainment System 133
of its content. Furthermore, the AMBER voice
compression software included in this
product is protected by intellectual property
rights including patent rights, copyrights,
and trade secrets of Digital Voice
Systems, Inc.
General Requirements:1. A License Agreement from SiriusXM is required for any product that
incorporates SiriusXM Technology and/or
for use of any of the SiriusXM marks to
be manufactured, distributed,
or marketed in the SiriusXM
Service Area.
2. For products to be distributed, marketed, and/or sold in Canada, a separate
agreement is required with Canadian
Satellite Radio Inc. (operating as SiriusXM
Canada).
Bose
Bose, AudioPilot and Bose Centerpoint
surround are registered trademarks of Bose
Corporation in the U.S. and other countries.
DTS
Manufactured under license under U.S.Patent
Nos: 5,956,674; 5,974,380; 6,487,535 & other
U.S. and worldwide patents issued &
pending. For DTS patents, see http://patents.dts.com.
Manufactured under license from DTS
Licensing Limited. DTS, the Symbol, & DTS,
and the Symbol together are registered
trademarks, and DTS 2.0 Channel is a
trademark of DTS, Inc. ©DTS, Inc. All Rights
Reserved.
Dolby
Manufactured under license from Dolby
Laboratories. Dolby and the double-D symbol
are trademarks of Dolby Laboratories.
Java
Java is a registered trademark of Oracle
and/or its affiliates.
Cinavia
Cinavia Notice: This product uses Cinavia
technology to limit the use of unauthorized
copies of some commercially-produced film
and videos and their soundtracks. When a
prohibited use of an unauthorized copy is
detected, a message will be displayed or
copying will be interrupted.
More information about Cinavia technology
is provided at the Cinavia Online Consumer
Information Center at http://
www.cinavia.com. To request additional
information about Cinavia by mail, send a
postcard with your mailing address to:
Cinavia Consumer Information Center, P.O.
Box 86851, San Diego, CA, 92138, USA.
This product incorporates proprietary
technology under license from Verance
Corporation and is protected by U.S. Patent
7,369,677 and other U.S. and worldwide
patents issued and pending as well as
copyright and trade secret protection for
certain aspects of such technology. Cinavia is
a trademark of Verance Corporation.
Copyright 2004-2015 Verance Corporation. All
rights reserved by Verance. Reverse
engineering or disassembly is prohibited.
RMVB
Portions of this software are included under
license from RealNetworks, Inc. Copyright
1995-2015, RealNetworks, Inc. All rights
reserved

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134 Infotainment System
Bluetooth
The Bluetooth word mark and logos are
owned by the Bluetooth
®SIG, Inc. and any
use of such marks by General Motors is
under license. Other trademarks and trade
names are those of their respective owners.
Schedule I: Gracenote EULA
Music recognition technology and related
data are provided by Gracenote. Gracenote
is the industry standard in music recognition
technology and related content delivery. For
more information visit www.gracenote.com.
Music-related data from Gracenote, Inc.,
copyright © 2000 to present Gracenote.
Gracenote Software, copyright © 2000 to
present Gracenote. One or more patents
owned by Gracenote may apply to this
product and service. See the Gracenote
website for a non-exhaustive list of
applicable Gracenote patents. Gracenote,
CDDB, MusicID, MediaVOCS, the Gracenote logo and logotype, and the "Powered by
Gracenote" logo are either registered
trademarks or trademarks of Gracenote in
the United States and/or other countries.
Gracenote Terms of Use
This application or device contains software
from Gracenote, Inc. of Emeryville, California
("Gracenote"). The software from Gracenote
(the "Gracenote Software") enables this
application to do disc or file identification
and obtain music-related information,
including name, artist, track, and title
information ("Gracenote Data") from online
servers or embedded databases (collectively,
"Gracenote Servers") and to perform other
functions. You may use Gracenote Data only
by means of the intended End-User
functions of this application or device.
This application or device may contain
content belonging to Gracenote’s providers.
If so, all of the restrictions set forth herein
with respect to Gracenote Data shall also
apply to such content and such content
providers shall be entitled to all of the
benefits and protections set forth herein
that are available to Gracenote.
You agree that you will use Gracenote Data,
the Gracenote Software, and Gracenote
Servers for your own personalnon-commercial use only. You agree not to
assign, copy, transfer or transmit the
Gracenote Software or any Gracenote Data
to any third party. YOU AGREE NOT TO USE
OR EXPLOIT GRACENOTE DATA, THE
GRACENOTE SOFTWARE, OR GRACENOTE
SERVERS, EXCEPT AS EXPRESSLY PERMITTED
HEREIN.
You agree that your non-exclusive license to
use the Gracenote Data, the Gracenote
Software, and Gracenote Servers will
terminate if you violate these restrictions.
If your license terminates, you agree to
cease any and all use of the Gracenote Data,
the Gracenote Software, and Gracenote
Servers. Gracenote reserves all rights in
Gracenote Data, the Gracenote Software,
and the Gracenote Servers, including all
ownership rights. Under no circumstances
will Gracenote become liable for any
payment to you for any information that
you provide. You agree that Gracenote may
enforce its rights under this Agreement
against you directly in its own name.
The Gracenote service uses a unique
identifier to track queries for statistical
purposes. The purpose of a randomly
assigned numeric identifier is to allow the
Gracenote service to count queries without

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Infotainment System 135
knowing anything about who you are. For
more information, see the web page for the
Gracenote Privacy Policy for the Gracenote
service.
The Gracenote Software and each item of
Gracenote Data are licensed to you "AS IS."
Gracenote makes no representations or
warranties, express or implied, regarding the
accuracy of any Gracenote Data. Gracenote
reserves the right to delete data from the
Gracenote Servers or to change data
categories for any cause that Gracenote
deems sufficient. No warranty is made that
the Gracenote Software or Gracenote Servers
are error-free or that functioning of
Gracenote Software or Gracenote Servers
will be uninterrupted. Gracenote is not
obligated to provide you with new enhanced
or additional data types or categories that
Gracenote may provide in the future and is
free to discontinue its services at any time.
GRACENOTE DISCLAIMS ALL WARRANTIES
EXPRESS OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, TITLE, AND
NON-INFRINGEMENT. GRACENOTE DOES NOT
WARRANT THE RESULTS THAT WILL BE
OBTAINED BY YOUR USE OF THE GRACENOTESOFTWARE OR ANY GRACENOTE SERVER. IN
NO CASE WILL GRACENOTE BE LIABLE FOR
ANY CONSEQUENTIAL OR INCIDENTAL
DAMAGES OR FOR ANY LOST PROFITS OR
LOST REVENUES.
© 2015. Gracenote, Inc. All Rights Reserved.
Unicode
Copyright © 1991-2015 Unicode, Inc. All rights
reserved. Distributed under the Terms of Use
in http://www.unicode.org/copyright.html.
Free Type Project
Portions of this software are copyright ©
2015 The FreeType Project (http://
www.freetype.org). All rights reserved.
Open Source SW
Further information concerning the OSS
licenses is shown in the infotainment
display.
QNX
Portions of this software are copyright ©
2008-2015, QNX Software Systems. All rights
reserved.
Part C
–EULA
Copyright 2015, Software Systems GmbH &
Co. KG. All Rights Reserved. The product you have purchased ("Product")
contains Software (Runtime Configuration
No. 505962; "Software") which is distributed
by or on behalf of the Product manufacturer
"Manufacturer") under license from Software
Systems Co. ("QSSC"). You may only use the
Software in the Product and in compliance
with the license terms below.
Subject to the terms and conditions of this
License, QSSC hereby grants you a limited,
non-exclusive, non-transferable license to use
the Software in the Product for the purpose
intended by the Manufacturer. If permitted
by the Manufacturer, or by applicable law,
you may make one backup copy of the
Software as part of the Product software.
QSSC and its licensors reserve all license+C31
rights not expressly granted herein, and
retain all right, title and interest in and to
all copies of the Software, including all
intellectual property rights therein. Unless
required by applicable law you may not
reproduce, distribute or transfer,
or de-compile, disassemble or otherwise
attempt to unbundle, reverse engineer,
modify or create derivative works of, the
Software. You agree: (1) not to remove,
cover or alter any proprietary notices, labels
or marks in or on the Software, and to
ensure that all copies bear any notice

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140 Infotainment System
Android Auto
Touch the Android Auto icon to activate
Android Auto if equipped, after a supported
device is connected. SeeApple CarPlay and
Android Auto 0153.
OnStar Services
If equipped, touch the OnStar icon to display
the OnStar Services and Account pages.
Climate
If equipped, touch the Climate icon to
display the Climate main page.
Camera
If equipped, touch the Camera icon to access
the camera application.
SiriusXM
If equipped, touch the SiriusXM icon to
display the SiriusXM radio service.
Shortcut Tray
The shortcut tray is near the bottom of the
display. It shows up to four applications.
Infotainment Display Features
Infotainment display features show on the
display when available. When a feature is
unavailable, it may gray out. When a
feature is touched, it may highlight.
Infotainment Gestures
Use the following finger gestures to control
the infotainment system.
Touch/Tap
Touch/Tap is used to select an icon or
option, activate an application, or change
the location inside a map. Touch and Hold
Touch and hold can be used to start another
gesture, or to move or delete an application.
Drag
Drag is used to move applications on the
Home Page, or to pan the map. To drag the
item, it must be held and moved along the
display to the new location. This can be