BUICK ROADMASTER 1993 Owners Manual

a Part 8 Customer Assistance Information
Here you will find out how to contact Buick if you need assistance. This Part also tells you how to obtain service
publications and how
to report any safety defects.
Part
8 includes:
Customer Satisfaction
..............................................................
Customer Assistance for Hearing/Speech Impaired ........................................ 320
Reporting Safety Defects
............................................................ 321
ServicePublications
................................................................ 322 319
.
Cwtomer
Satisfaction Procedure
Your satisfaction and goodwill are important to your STEP ONE - Discuss your problem with a member of
dealer and Buick. Normally, any problems with the sales dealership management. Complaints can often be
transaction or the operation of your vehicle will be quickly resolved at that level. If the m\
atter has already
resolved by
your dealer’s Sales or Service Departments. been reviewed with the\
Sales, Service, or Parts Manager
Sometimes, however, despite the best intentions
of all contact the owner of the dealership or the General
concerned, misunderstandings can occur. If your Manager.
concern has not been resolved to your satisfaction, the following steps should be taken:
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i
STEP TWO - If after contacting .a member of
,Dealership Management, it appears your problem cannot be resolved by the dealership without further help,
.contact the Buick Customer Assistance Center by
calling 1-800-52 1-7300. In .Canada; contact GM of
Canada Customer Assistance Center in Oshawa by
calling 1-800-263-3777 (English) or 1-800-263-7854
(French).
In Mexico, call 254-17-86.
In Puerto Rico or U.S. Virgin
locations, contact GM International Export Sales- in
Canada by calling 1-4 16-644-4 1 12.
For prompt assistance, please have the :following
information available to give the Customer Assistance
,Representative:
' . Islands, call 1-809-763-13 15. In all other overseas
' Your name, address, telephone number
.@ 'Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate
, attached to the left top of the instrument .panel 'and
visible through the windshield.)
0 Dealership name and location ' .
,.e Vehicle delivery date and present mileage
Nature of problem
In order to give your inquiry prompt attention, please
call the'toll-free number listed above. However, if
you
'wish to write Buick, write to:
Buick Motor Division,, Customer Assistance Center
902 E. Hamiltou Avenue
Flint,
MI 48550.
1
,.
A listing 'of all Buick Zone Offices and offices,outside
the
U.S. which can assist you can also be found in the
warranty booklet.
When contacting Buick, please remember that your
problem will likely be resolved in the dealership, using
the dealership's facilities, equipment and personnel.
That
is. why we suggest you follow Step One first if you
have a Droblem,
I
Customer Assistance for the Hearing
or Speech Impaired
To assist owners who have hearing difficulties, Buick
has installed special TDD (Telecommunication Devices
for the Deaf) equipment
'in its Customer Assistance .
Center. Any hearing or speech impaired customer who
has access to a TDD or
a conventional teletypewriter
(TTY) can communicate with Buick by dialing: 1-800-TD-BUICK. (TDD users
in Canada can dial
1-800-263-3830.)
320

NHTS.A, US. Department of. Transportation
Washington,
.D.C. 20590
You can a1s.o obtain other information about motor
vehicle ,safety from the Hotline.
321

Service Publications
In€ormation on. how to obtain Product Service .-
Publications, Subscriptions and Indexes as described
below
is applicable only in the fifty U.S. states (and the
District
of Columbia) and only for %US and light trucks
,with
GVWR less than. 10,000’pounds (4 536 kg).
In Canada, information pertaining to Product Service
Bulletins and. Indexes can
be obtained by writing to:
General Motors of Canada Limited Service Publications Department
1908 Colonel Sam Dr.
Oshawa,’Ontario LlH
8P7
Buick regularly sends its dea1,ers. useful service bulletins
about Buick products. Buick monitors product
performance
in the field. We then prepare bulletins for
servicing our products better.
Now, you can get these
bulletins
too.
Bulletins cover variQus subjects. Some pertain to the
proper use and care of your vehicle; Same describe
costly repairs. Others describe inexpensive repairs which,
if done on time with the latest parts, may avoid
future costly repairs. Some bulletins tell a technician
how to repair a new or unexpected condition. Others
describe a quicker way to- fix
your vehicle.’ They can
help
a technician service your vehicle better.
Most bulletins apply to conditions affecting
a small
number
of cars or trucks..Your Buick dealer or a
qyalified technician may
have to determine i.f a .specific
bulletin applies to your vehicle.
You can subscribe
to all Buick bulletins. This way you’ll .
get them as they come out. You can wait a while and get
an index to the bulletins. You
can also get individual
bulletins. However, you’ll need the index to identify
them.
322

Subscriptions
You can subscribe to all Buick Product Service
Publications
(PSP’s). This will include bulletins for all
cars sold by Buick and will not be limited to
PSP’s
applicable to any particular model. When you buy a
subscription, you wilheceive
the PSP’s in periodic
mailings, shortly after they come out.
A subscription
costs
U.S. $86.50 ($106.50 including a special binder)
and it entitles you to all PSP’s published by Buick
during the model year.
You can purchase a subscription
by sending a check or money order to Service
Publications, Post Ofice Box 1901, Flint
, Michigan
48501, along with the order form located in the
following text. You may get additional subscription
ordering forms by calling the toll-free number shown in
the following text.
Individual PSP’s
If you don’t want to buy all the PSP’s issued by Buick
for all models in the model year, you can buy individual
PSP’s, such as those which may pertain to a particular
model.
To do this, you will first need to see our index of
PSP’s.
It provides a variety of information. Here’s what
you’ll find in the index and how you can get one:
What You’ll Find in the Index:
+ A list of all PSP’s published b.y Buick in a model
year (1989 or later). PSP’s covering all models of
Buick cars are listed in the same index.
+ Ordering information so you can buy the specific
PSP’s you may want.
+‘ Price information for the PSP’s you may want to
bw*
How You Can Get an Index:
Indexes are published periodically. Most of the PSP’s
which could potentially apply to the most recent Buick
models will be listed in the most recent publication for
that model year. This means
you may want-to wait until
the end of the model year before ordering an index,
if
you are interested in buying PSP’s pertaining to a
current model year car or truck.
Some
PSP’s pertaining to a particular model year
vehicle may be published in later years, and these would
be listed in the later year’s index. When you order an
index for a model year that is not;over yet’’ we’ll send
you the
most recently published issue. Check the
ordering form
for indexes for earlier model years.
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Acc (Ignition Key Position) ........................ 74
Adding Brake Fluid
.................................. 262
Coolant
.............................. 2 19.222. 257
Electrical Equipment
.......................... 287
Engineoil
................................... 249
Power Steering Fluid
.......................... 260
Transmission Fluid ............................ 254
Windshield Washer Fluid
....................... 261
Additives, Engine Oil
............................. 251
Adjustment, Brake
............................... 169
Adult Safety Belt Usage
............................ 27
AirBag
.......................................... 35
Aircleaner
...................................... 253
Air Conditioner
............................. 127, 132
Air Outlets
..................................... 126
Alcohol, Driving Under the Influence of
.............. 160
Alcohol in Gasoline ..................... ........ 243
Aluminum Wheels, Cleaning
....................... 284
AM Radio Reception
............................. 134
AM Stereo Radio Reception
....................... 135
Antenna Care
................................... 149
Antifreeze
...................................... 257
Antilock Brakes
.................................. 166
Antilock Brake System Warning Light
........... 121, 166
...
Part 9 Index
Anti-Theft Tips ................................... 72
Anti-Theft Feature. Delco
LOC I1 ..................... 147
Appearance Care
................................ 249
Appearance Care and Materials
..................... 286
Armrest. Storage
................................ 112
Ashtrays ........................................ 110
Assist Handles
.............................. 102. 113
Audio Systems
.................................. 134
Automatic Air Conditioning System
................. 129
Automatic Door Locks
............................. 64
Automatic Overdrive
.............................. 79
Automatic Pull-Down Feature
....................... 65
Automatic Transmission
........................... 78
Automatic Transmission Fluid
...................... 254
Automatic Transmission Torque Lock
................ 190
Axle. Rear
..................................... 256
Baby. Holding a
................................. 46
Battery
........................................ 264
Battery Cables. Starting With
....................... 206
Battery Warning Light ............................ 118
Blizzard. If You’re Caught In A
..................... 193
BloodAlcoholLevel
............................. 162
“Blowout”. Tire
................................. 224