Ant CADILLAC DEVILLE 1994 7.G Owners Manual

Downloaded from www.Manualslib.com manuals search engine what I You Have Di rculty Hearing Or Speaking
And
N' eed Roadside Jcf ervice ? ? ?
Roadside Service is prepared to assist owners who have hearing
difficulties or are speech impaired. Cadillac has installed special
Telecommunication Devices
for the Deaf (TDD) in the Roadside
Service Center.
Any customer who has access to
a TDD or a conventional teletypewriter
can communicate with Cadillac by dialing from the United States or
Canada: 1-800-TDD-CMCC or 1-800-833-2622
- daily, 24 hours.
Wtat If You Do Not Speak English Fluently ? ? ?
Cadillac offers a multi-lingual approach in assisting you. Roadside
Advisors are conversant
in a number of languages and utilize the AT&T
Language Line Interpreter available 24-hours a day. Just another way
Caddac
says "we care".
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Gold Key Courtesy Transportation
One of your Cadillac Owner Privileges is Gold Key Courtesy
Transportation.
It’s one more example of Cadillac’s commitment to
provide the services you expect and deserve as a Cadillac owner.
Gold Key Courtesy Transportation helps
you get where you need to be
when your Cadillac
is in the dealership for warranty service. Every
Cadillac dealer can help meet your transportation needs with courtesy
vehicles, rental cars, taxis or shuttle service.*
*Please ask about the specifrc Gold Key Courtesy Transportation benefits
ofSered by
your- Cadillac Dealer.
-
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J
Courtesy Vehicle
Gold Key Courtesy Transportation provides you with a late model
Cadillac or other
GM vehicle if your car requires two or more hours of
warranty repairs and must be kept overnight.
Your dealer will provide you
with a courtesy vehicle if one is available.
However, in some instances
it may be necessary to arrange for alternative
transportation. If this
is the case, your dealer will reimburse you for
rental fees up
to $30 a day for a maximum of five days.
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Downloaded from www.Manualslib.com manuals search engine Shuttle Service or Taxi
Warranty work can frequently be handled in one day, but there is no
reason for you to wait around. Cadillac helps eliminate inconvenience to
you with transportation alternatives.
Gold Key Courtesy Transportation provides shuttle service for same day
warranty work. Your Cadillac Dealer can get you where you need to be
with minimal interruption of your daily schedule.
Another option is a taxi.
If the warranty repairs require two or more
hours and require your Cadillac to be kept overnight, the Gold Key
Courtesy Transportation plan allows you to be compensated up
to $30
for a taxi. Be sure to get receipts for your Service Advisor so you can
be reimbursed.
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7
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. .. . .. .
Plan Ahead When Possible
Whenever possible, schedule an appointment for your vehicle’s warranty
work. Your Cadillac Dealer can then prepare
to meet your alternative
transportation needs and minimize inconveniences typically associated
with warranty repairs.
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Downloaded from www.Manualslib.com manuals search engine Cadillac
I Gold Key Courtesy Transportation
Duration of
Warranty Repair
Same Day Repair
Overnight Repair
(2.0 hours minimum
warranty repair required)
Alternatives*
Courtesy
Transportation Type
Shuttle Service
Courtesy Cadillac (if available)
Courtesy Cadillac
or other
GM make loaner vehicle
Rental Vehicle
Taxi Cab ride
Personally-
arranged ride
Shuttle Service
Customer
Charge/Responsibility
No charge.
No charge; must provide
insurance coverage
and
replenish fuel used.
No charge; must provide
insurance coverage and
replenish
fuel used.
If no dealer loaner is
available, you have the
option of renting a
vehicle from
an outside
agency and being
reimbursed
up to $3O/day
(5 days maximum).
Reimbursed for actual
expenses
up to $30.
No charge; reasonable
fuel expenditures
reimbursed.
No charge.
*Please ask about the specijic Gold Key Courtesy Transportation benefits
ofered by your Cadillac Dealer.
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Downloaded from www.Manualslib.com manuals search engine This section will explain how to contact Cadillac if you need assistance. It also tells
you how to obtain service publications and how to report any safety defects.
This section includes the following:
Customer Satisfaction Procedure
Customer Assistance for Hearing/Speech Impaired State Warranty Enforcement Laws
Special Policy Adjustment Programs Beyond The Warranty Period
Central Office Addresses
MediatiodArbitration Program
Reporting Safety Defects
Product Service Publications
(PSPs)
Owner’s Manuals and Service Manuals
CUSTOMER SATISFACTION PROCEDURE
Your satisfaction and goodwill are important to your dealer and to Cadillac.
Normally, any problems with the sales transaction or the operation of your vehicle
will be resolved by your dealer’s Sales or Service Departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings can
occur.
If your concern has not been resolved to your satisfaction, the following
steps should be taken:
STEP ONE - Discuss your problem with a member of dealership management.
Satisfaction can often be quickly obtained at that level. If the matter has already
been reviewed with the Sales, Service or Parts Manager, contact the General
Manager or
owner of the dealership.
STEP
TWO - If after contacting a member of Dealership Management, it
appears your problem cannot be resolved by the dealership without further help,
contact the Cadillac Consumer Relations Center 24 hours a day by calling
1-800-458-8006 or if you have an Allante call 1-800-ALLANTI?.
In Canada, contact GM
of Canada Customer Assistance Center in Oshawa by
calling 1-800-263-3777 (ENGLISH)
or 1 - 800 - 263 - 7854 (FRENCH).
In Mexico, call 1-900-254- 17-86. In Puerto Rico and the
U.S. Virgin Islands,
call 1-809- 763- 1315. In all other overseas locations, contact
GM North
American Export Sales in Canada by calling 1-416-644-4112.

Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following information available to give the
Consumer Relations Representative:
- Your name, address and home and business telephone numbers
- Vehicle Identification Number (this is available from the vehicle registration
or title, or the plate attached to
the left top of the instrument panel and visible
through the windshield.)
- Dealership name and location
- Vehicle delivery date and present mileage
- Nature of concern
In order to give
your inquiry prompt attention, please call the appropriate toll free
number listed. However, if you wish to write Cadillac, please send all
correspondence to the respective United States, Canada or GM Overseas Central
Office address listed
on the following page.
When contacting Cadillac, please remember that your problem will likely be
resolved in the dealership, using dealership facilities, equipment and personnel.
That is why we suggest you follow Step One first.
CUSTOMER ASSISTANCE FOR THE HEARING OR
SPEECH IMPAIRED
To assist owners who have hearing difficulties, Cadillac has instal\
led special
Telecommunication Devices for the Deaf
(TDD) equipment in its Consumer
Relations Center. Any hearing or speech impaired customer who has access to a
TDD or a conventional teletypewriter (TTY) can communicate with Cadillac by
dialing: 1-800-TDD-CMCC. (TDD users in Canada can dial
1-800-263-3830).
STATE WARRANTY ENFORCEMENT LAWS
Laws in many states permit owners to obtain a replacement vehicle or a refund of
the purchase price under certain circumstances. The provisions
of these laws vary
from state to state. To the extent allowed
by state law, General Motors requires
that you first provide
us with written notification of any service difficulty you have
experienced
so that we have an opportunity to make any needed repairs before
you are eligible for the remedies provided by these laws. Your written notification
should be sent to the Cadillac Customer Relations Center. Please see Page
XX for
the address.
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Downloaded from www.Manualslib.com manuals search engine 7 SPECIAL POLICY ADJUSTMENT PROGRAMS BEYOND
THE WmNTY PERIOD
- Cadillac is proud of the protection afforded by its warranty coverages. In order to
achieve maximum customer satisfaction, there may be times when Cadillac will
establish a special policy adjustment program to pay all or part
of the cost of
- certain repairs not covered by the warranty or to reimburse certain repair
expenses you may have incurred. From time to time, check with your Cadillac
Dealership or the Cadillac Customer Relations Center to determine whether any
_- special policy adjustment program is applicable to your vehicle.
When you make an inquiry, you will need to give the year, model and mileage of
your vehicle and your vehicle identification number
(VIN).
~
ZONE AND CENTRAL OFFICE ADDRESSES
- UNITED STATES
Consumer Relations Center
Cadillac Motor Car Division
2860 Clark
Detroit, Michigan
48232
1-800-458-8006 (24
Hours)
1-800-ALLAN@ (Allantes only)
GM NORTH AMERICAN SALES
1908 Colonel Sam Drive
Oshawa, Ontario
L1H 8P7
1-416-644-4112
Fax: 416-644-4866
Telex: 821 - 06981215
CANADA
Consumer Relations Department
General Motors
of Canada Limited
Oshawa, Ontario
L1J 526
1-800-263-3777 (ENGLISH)
1-800-263-7854
(FRENCH)
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Downloaded from www.Manualslib.com manuals search engine GM PARTICIPATION IN BETTER BUSINESS BUREAU
MEDIATION/ARBITRATION PROGRAM*
Both Cadillac Motor Car Division and your Cadillac dealer are committed to
making sure you are completely satisfied with your new vehicle.
If a situation
arises where you feel your concern has not been adequately addressed, our
experience has shown that the Customer Satisfaction Procedure described on
Page
1 is very successful.
There may be instances where an impartial third-party can assist in arriving at a
solution to a disagreement regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty. To assist in resolving these disagreements, Cadillac
voluntarily participates in BBB
AUTO LINE.
BBB AUTO LINE is an out-of-court program administered by the Better
Business Bureau system to settle disputes between customers and automobile
manufacturers. This program
is available free of charge to customers who own or
lease a GM vehicle.
If you are not satisfied after following the Customer Satisfaction Procedure, you
may contact the BBB using the toll-free telephone number or the address listed
below:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, Virginia 22203
Telephone
1-800-955-5 100
To file a claim, you will be asked to provide your name and address, your Vehicle
Identification Number (VIN), and a statement
of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and other factors.
We prefer that you utilize the Customer Satisfaction Procedure before you resort
to AUTO LINE, but you may contact the BBB at any time. The BBB will attempt
to resolve the complaint by serving as an intermediary between you and Cadillac.
If this mediation is unsuccessful, an informal hearing will be scheduled where
eligible customers may present their case to an impartial third-party arbitrator.
The arbitrator will make a decision which you may accept or reject. If you accept
the decision, GM will be bound by that decision. The entire dispute resolution
procedure should ordinarily take about forty days from the time you file a claim
until a decision is made.
Some state laws may require you to use this program before filing a claim with a
state-run arbitration program or in the courts. For further information, contact
the BBB or the Cadillac Consumer Relations Center.
NOTE: This program may not be available in all states, depending on state law.
General Motors reserves the right to change eligibility limitations andor to
discontinue its participation in this program. -
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