CADILLAC DEVILLE 1996 7.G Owners Manual

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TOLL-FREE HOTLINE
1=800-882=1112
Each technician travels with a specially equipped
service vehicle complete with the necessary Cadillac
parts and tools required to handle most roadside repairs.
Cadillac Roadside Service can be reached by dialing
1-800-882- 1 1 12,24 hours a day,
365 days a year. This
service is provided at no charge for any
warranty-covered situation and for a nomina1 charge if
the Cadillac is
no longer under warranty.
Cadillac Owner Privileges fM
Cadillac’s exceptional Roadside Service is more than an
auto club or towing service. It provides every Cadillac
owner with the advantage
of contacting a Cadillac
advisor and, when appropriate, a Cadillac trained
dealer technician who will provide on-site service.
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Roadside Service provides several Cadillac Owner
Privileges TM at “no charge”, throughout your 1996 Cadillac
Warranty
Period - 48 Monthl.50,oOO Miles (83 000 km.)

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Emergency Road Service is performed on site for the
following situations:
Towing Service
Battery Jump Starting
0 Lock Out Assistance
0 Fuel Delivery
0 Flat Tire Change (Covers change only)
Trip Intemprlon - If your trip is interrupted
due
to a warranty failure, incidental expenses
may
be reimbursed during the 48 months or
50,000 miles/80,000 kilometers warranty period.
Items covered are hotel, meals and rental
car.
Roadside Service Availability
Wherever you drive in the United States or Canada, an
advisor is available to assist you over the phone. A
dealer technician, if available, can travel to your
location within a
30 mile/50 kilometer radius, of a
participating Cadillac dealership.
If beyond this radius,
we will arrange to have your
car towed to the nearest
Cadillac dealership.
Reaching Roadside Service
Dial the toll-free Roadside Service number: 1-800-882- 11
12. An experienced Roadside Service
Advisor will assist you and request the following infomation:
A description of the problem
Name, home address, home telephone number
Location of your Cadillac and number you are
0 The model year, vehicle identification number and calling from
date
of delivery
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Impaired
Roadside Service is prepared to assist owners who have
hearing difficulties
or are speech impaired. Cadillac has
installed special telecommunication devices called Text
Telephone
(TTY) in the Roadside Service Center.
Any customer who has access to a (TTY) or a
conventional teletypewriter
can communicate with
Cadillac
by dialing from the United States or Canada
1-800-833-CMCC
- daily, 24 hours.
Our Cadillac Dealer Technician network is ready and
able
to assist Cadiliac customers at roadside.

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Gold Key Courtesy Transportation
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One of your Cadillac Owner Privileges is Gold Key
Courtesy Transportation. It's one more example of
Cadillac's commitment to provide the services you
expect and deserve as a Cadillac owner.
Gold Key Courtesy Transportation helps you get where
you need to be when your Cadillac is in the dealership
for warranty service.*
Courtesy Vehicle
Gold Key Courtesy Transportation provides you with
transportation if your car requires warranty repairs.
Shuttle Service
Warranty work can frequently be handled in one day, but
there is no reason
for you to wait around. Cadillac helps
eliminate inconvenience to you with transportation alternatives.
Gold Key Courtesy Transportation provides shuttle
service for same day warranty
work. Your Cadillac
dealer can get you where you need
to be with minimal
interruption
of your daily schedule.*
In Canada, for warranty repairs during the Complete
Vehicle Coverage period in the New Vehicle Limited
Warranty, interim transportation may be available under
the Courtesy Transportation Program. Please consult your dealer for details.
Miscellaneous Service
Gold Key Courtesy Transportation also provides various
reimbursements for overnight repairs, such as
transportation obtained independently, cab fare
or
reasonable fuel expenses for a ride provided by another
individual.*
*Please ask about specific Gold Key Courtesy
Transportation be rtefits ofered by your Cadillac dealer.
Your dealer will provide you with a courtesy vehicle if
one is available.
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Downloaded from www.Manualslib.com manuals search engine Plan Ahead When Possible
Whenever possible, schedule an appointment for your
vehicle’s warranty work. Your Cadillac dealer can then
prepare
to meet your alternative transportation needs
and minimize inconveniences typically associated with
warranty repairs.
Owner Responsibilities
There are only two things which you will be responsible
for during the use
of your courtesy vehicle. You are
required to provide insurance coverage and replenish the
fuel used.
In many cases your own auto insurance policy may
provide primary coverage for the courtesy vehicle, similar to rental car agreements. Please, check
with your
insurance company to be certain what’s covered.
This service is provided to
you under the terms of the
New Vehicle Warranty, therefore, it is imperative that
your vehicle 6e picked up from the dealership at the
completion
of the warranty service. Vehicles not picked
up in a timely fashion may incur rental fees charged to
the customer.
GM Participation in BBB AUTO
LINE - Alternative Dispute
Resolution
Program*
*This program may not be available in all states,
depending
on state law. Canadian owners refer to your
Warranty and Owner Assistance Information booklet.
General Motors reserves the right to change eligibility limitations and/or to discontinue its participation
in this
program.
Both Cadillac and your Cadillac dealer are committed to
making sure you are completely satisfied with your new
vehicle. Our experience has shown that,
if a situation
arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction
Procedure described earlier in this section is very successful.
There may be instances where an impartial third party can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty.
To assist in resolving these
disagreements, Cadillac voluntarily participates
in BBB
AUTO LINE.
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BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system to
settle disputes between customers and automobile
manufacturers. This program
is available free of charge
to customers who currently own or lease a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203
Telephone: 1-800-955-5 100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number
(VIN),
and a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other
factors.
We prefer you utilize the Customer Satisfaction
Procedure before you resort to AUTO
LINE, but YOU
may contact the BBB at any time. The BBB will attempt
to resolve the complaint serving as
an intermediary
between you and Cadillac.
If this mediation is
unsuccessful,
an informal hearing will be scheduled
where eligible customers may present their case to an
impartial third-party arbitrator.
The arbitrator will make a decision which you may
accept
or reject. If you accept the decision, GM will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about
40 days from the
time you file a claim until a decision is made.
Some state laws may require you
to use this program
before filing a claim with a state-run arbitration program
or in the courts. For further information, contact the BBB at
1-800-955-5 100 or the Cadillac Customer
Assistance Center at
1-800-458-8006.
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Downloaded from www.Manualslib.com manuals search engine REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
If you believe that your vehicle has a defect which could
cause a crash or could cause injury
or death, you should
immediately inform the National Highway Traffic Safety Administration
(NHTSA), in addition to
notifying General Motors.
If NHTSA receives similar complaints, it may open
an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer,
or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at
1-800-424-9393 (or 366-0123 in the
Washington, D.C. area)
or write to:
NHTSA, U.S. Department of Transportation
Washington, D.C.
20590
You can also obtain other information about motor
vehicle safety from the Hotline.
REPORTING SAFETY DEFECTS
TO THE CANADIAN
GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K1G 3J2
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REPORTING SAFETY DEFECTS
TO
GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call us at our Customer Assistance Center,
1-800-458-8006 or write:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
30009 Van Dyke
P.O. Box 9025
Warren, MI 48090-9025
In Canada, please call us at 1-800-263-3777 (English) or 1-800-263-7854 (French). Or, write:
Service and Owner Publications
General Motors of Canada Limited
Customer Assistance Center
1908 Colonel
Sam Drive
Oshawa, Ontario
LlH 8P7 Service manuals, service bulletins, owner’s manuals and
other service literature are available for purchase for all
current and many past model General
Motors vehicles.
,Toll-free telephone numbers for ordering information: United States
. . . 1-800-55 1-4123
Canada
. . . . . . . . 1-800-668-5539
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Service manuals contain diagnostic and repair
information for all chassis and body systems. They may
be useful for owners who wish to get a greater
understanding of their vehicle. They are also useful for
owners
with the appropriate skill level or training who
wish
to perform “do-it-yourself’ service. These are
authentic General Motors service manuals meant for
professional, qualified technicians.
Service Bulletins
Service bulletins covering various subjects are regularly
sent to all General Motors dealerships.
GM monitors
product performance in the field. When service methods are found which promote better service on
GM vehicles,
bulletins are created to help the technician perform
better
service. Service bulletins may involve any
number
of vehicles. Some will describe inexpensive service; others will describe expensive service. Some
will advise
of new or unexpected conditions, and others
may help avoid future costly repairs. Service bulletins
are meant for qualified technicians.
In some ,cases
bulletins refer
to service manuals, specialized tools,
equipment and safety procedures necessary
to service
the vehicle. Since these bulletins are issued throughout
the model year and beyond,
an index is required and
published quarterly to help identify specific bulletins.
Subscriptions
are available. You can order an index at
the toll-free numbers listed previously, or ask a
GM
dealer to see an index or individual bulletin.
Owner Publications
Owner’s manuals, warranty folders and various owner
assistance booklets provide owners
with general
operation and maintenance information.
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