service CADILLAC ELDORADO 1994 10.G Workshop Manual

Downloaded from www.Manualslib.com manuals search engine Cadillac
Gold Key Courtesy Transportation
Duration of
Warranty Repair
Same Day Repair
Overnight Repair
(2.0 hours minimum
warranty repair required)
Alternatives*
Courtesy
Transportation Type
Shuttle Service
Courtesy Cadillac
(if available)
Courtesy Cadillac or other
GM make loaner vehicle
Rental Vehicle
Taxi Cab ride
Personally-
arranged ride
Shuttle Service
Customer
Chaqe/ResponsibiIity
No charge.
No charge; must provide
insurance coverage and
replenish fuel used.
No charge; must provide
insurance coverage and
replenish fuel used.
If no dealer loaner is
available, you have the
option of renting
a
vehicle from an outside
agency and being
reimbursed
up to $3O/day
(5 days maximum).
Reimbursed for actual
expenses up to $30.
No charge; reasonable
fuel expenditures
reimbursed.
No charge.
*Please ask about the specific Gold Key Courtesy Transportation benefits
oflered
by your Cadillac Dealer.
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~OVVNER ASSTSTANCE I
CUSTOMER SATISFACTION PROCEDURE
Your satisfaction and goodwill are important to your dealer and to Cadillac.
Normally, any problems with the sales transaction or the operation of your vehicle
will be resolved by your dealer's Sales or Service Departments. Sometimes,
however, despite the best intentions of all concerned, misunderstandings can
occur.
If your concern has not been resolved to your satisfaction, the following
steps should be taken:
STEP ONE - Discuss your problem with a member of dealership management.
Satisfaction can often be quickly obtained at that level. If the matter has already
been reviewed with the Sales, Service or Parts Manager, contact the General
Manager or
owner of the dealership.
STEP TWO - If after contacting a member of Dealership Management, it
appears your problem cannot be resolved by the dealership without further help,
contact the Cadillac Consumer Relations Center 24 hours a day by calling
1-800-458-8006 or if you have an AllantQ call 1-800-AL,LAN'l%.
In Canada, contact
GM of Canada Customer Assistance Center in Oshawa by
calling 1-800-263-3777 (ENGLISH) or 1-800-263-7854
(FRENCH). ~2:: .&;gy$
In Mexico, call 1-900-254- 17-86. In Puerto Rico and the U.S. Virgin Islands,
call 1-809-763
- 1315. In all other overseas locations, contact GM North

Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following information available to give the
Consumer Relations Representative:
- Your name, address and home and business telephone numbers
- Vehicle Identification Number (this is available from the vehicle registration
or title, or the plate attached to the
left top of the instrument panel andvisible
through the windshield.)
- Dealership name and location
- Vehicle delivery date and present mileage
- Nature of concern
In order to give your inquiry prompt attention, please call the appropriate toll free
number listed. However, if you wish to write Cadillac, please send all
correspondence to the respective United States, Canada or GM Overseas Central
Office address listed on the following page.
When contacting Cadillac, please remember that your problem will likely be
resolved in the dealership, using dealership facilities, equipment and personnel.
That is why
we suggest you follow Step One first.
CUSTOMER ASSISTANCE FOR THE HEARING OR
SPEECH IMPAIRED
To assist owners who have hearing difficulties, Cadillac has instal\
led special
Telecommunication Devices for the Deaf
(TDD) equipment in its Coosumer
Relations Center.
Any hearing or speech impaired customer who has accdss to a
TDD or a conventional teletypewriter
("Y) can communicate with Cadillac by
dialing: 1-800-TDD-CMCC. (TDD users in Canada can dial 1-800-263-3830).
STATE W-TY ENFORCEMENT LAWS
Laws in many states perniit owners to obtain a replacement vehicle or a refund of
the purchase price under certain circumstances. The provisions of these laws vary
from state to state.
To the extent allowed by state law, General Motors requires
that
you first provide us with written notification of any service difficulty you have
experienced
so that we have an opportunity to make any needed repairs before
you are eligible for the remedies provided by these laws. Your written notification
should be sent
to the Cadillac Customer Relations Center. Please see Page XX for
the address.
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Downloaded from www.Manualslib.com manuals search engine Bulletins cover various subjects. Some pertain to the proper use and care of your
vehicle. Some describe costly repairs. Others describe inexpensive repairs which,
if done on time with the latest parts, may avoid future costly repairs. Some
bulletins tell a technician how
to repair a new or unexpected condition. Others
describe a quicker way to fix your vehicle. They can help a technician service your
vehicle better.
Most bulletins apply to conditions affecting a small number of vehicles Your
Cadillac dealership or a qualified technician may have to determine if a specific
bulletin applies
to your vehicle.
You can subscribe to all Cadillac bulletins. This way you’ll
get them as they come
out. You can wait a while and get an index to the bulletins. You can also get
individual bulletins. However, you’ll need the index to identify them.
Subscriptions
You can subscribe to all Cadillac Product Service Publications (PSPs). This will
include bulletins for all cars sold by Cadillac and will not be limited to PSPs
applicable to any particular model. When you buy a subscription,
you will receive
the PSPs in periodic mailings shortly after they come out. You can purchases a
subscription by sending a check or money order to Cadillac Service Publications,
Post Office
Box07130, Detroit, Michigan 48207, alongwith the order form located
on page
11. You may get additional subscription ordering forms by calling the
toll-free number shown in this section or your can find them at participating
dealerships.
Individual PSPs
If you don’t want to buy all the PSPs issued by Cadillac for all models in the model
year, you can buy individual PSPs such as those which may pertain to a particular
model. To do this, you will first need to see our index
of PSPs. It provides a variety
of information. Here’s what you’ll find in the index and how you can get one.
What You’ll find in the Index:
+ A list of all PSPs published by Cadillac in a model year (1991 or later). PSPs
+ Ordering information so you can buy the specific PSPs you may want.
+ Price information for PSPs you may want to buy.
covering all models
of Cadillac
cars are listed in the same index.
How You Can Get an Index:
Indexes are published periodically. Most of the PSPs which could potentially
apply to the most recent Cadillac models will by listed in the last quarterly
publication for that model year. This means you may want to wait until the end of
6

Downloaded from www.Manualslib.com manuals search engine the model year before ordering an index if you are interested in buying psps
some P!%’S pertaining to a particular model year vehicle may be published on later
years,-and these would be 1istidin‘the.Iater year’s index. Whenyou order an index
f for a model year that is not over yet, we’ll send you the most recently published
quarterly issue. You can specify an index for an earlier model year, but not before
1991.
Cut out the order form, fill it out, and mail it. We will see to it that an index is
mailed
to YOU. There is no charge for indexes for the 1991 - 1994 model years.
1 pertaining to a current model year vehicle.
r Toll-Fkee ’Mephone Number
If you want an additional ordering form for an index or a subscription, just .call
toll-free and we’ll be happy to send you one. Automated recording .equipment
r will take your name and mailing address. The number to call is
1-800-551-4123.
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Copies at Participating Dealers
Copies of Indexes and individual PSPs are at your Cadillac dealership. You can
ask to see them.
A
VERY IMPORTANT REMINDER These PSPs are meant for technicians.
They are not meant for the ‘do-it-yourselfer’. Technicians have the \
equipment,
tools, safety instructions, and training
to do a job -quickly and safely.
Cadillac reserves the right
to change these procedures without notice after
November,
1991.
Cadillac Owner’s Manuals. and Service Publications
You can get these by using the order tom. Additionally, past model Owner’s
Manuals and Service Information Manuals
are available for a minimum of ten
model.yqars and
freque,ntly.much-lQngeT. Credit card oJrders may be placed using
the toll-free number
1-800-782-4356. High quality three hole punched
looseleaf copies of out
of print older model manuals ar available, also. .You may
receive a free listing
of either by using.the order form.

Downloaded from www.Manualslib.com manuals search engine SERVICE MANUALS
(Available after May, 1994)
PRICE
YEAR EACH FORM NO. DESCRIPTION
1994 H-3112 Fleetwood Service Information Manual $60.00
DeViIle/Concours/Eldorado/SeviIle
1994 H-3116 Service Information Manual 90.00
(Includes Book 1 & 2)
I 1994 I H-3146 I
Quick Reference Specifications Guide.
(All Models) 1 7.00
lgg4 and
Prior CPCH-094 Order Form for Past Model Service Manuals FREE
I
I 1994 H-3122
I 1994 I H-3124
I 1994 I H-3125
I 1994 I H-3126
I 1994 I H-3128
I 1994 I 3542671
1 1994 I 3542647
1 I CPCH-094
OWNER'S LITERATURE 1
DESCRIPTION
Fleetwood Owner Information I $15.00
Deville Owner Information I 15.00
Concours Owner Information I 15.00
Seville Owner Information I 15.00
Eldorado Owner Information I 15.00
Maintenance Coupon Booklet I 4.00
Warranty Booklet (All Models) I 2.00
Order Form for Past Model Owner's Literature FREE
NOTE: Owner Literature Portfolios, Vehicle and Owner Information Labels\
and
Gold Keys are available
by contacting your Cadillac dealership.
8

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PRODUCT SERVICE PUBLICATIONS INDEXES
FORM NO. PRICE
YEAR EACH DESCRlPTlON
1991 H-2855 Index (Includes applicable bulletin summaries) FREE
1 992 H-2955 To review
all product service publications (PSPS) FREE for a specific model year vehicle, it is
1993 H-3055 necessary to order the index for that model FREE
year and all subsequent model year indexes.
1 994 H-3155 FREE
1990 Bound PSP Edition - includes H-2752B index plus complete PSPs 20.00
Bound PSP Edition - includes
index plus complete PSPs
NOTE: For
1992 Model Year and Later, Product Service Publications
can only be purchased individually.
1991 H-2852B 20.00
F L1
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INDIVIDUAL PRODUCT SERVICE PUBLICATIONS
(Refer
to PSP Index for Form Number)
PRICE
YEAR EACH
1991 See details First Individual PSP Per Order $4.0
thru
1994 I psp Index Each Additional PSP In Same Order
FORM NO. DESCRIPTION
* "" I
r
ANNUAL PRODUCT SERVICE PUBLICATION SUBSCRIPTION
FORM NO. DESCRIPTION PRICE
YEAR EACH
Subscription to all Product Service
throughout the Model Year (September
1
through August 31). PSP's mailed quarterly.
&Ring Binder for Product Service Publications. Includes set of Index Tabs.
1994 H-3158 Publications released by Cadillac
H-2134 10.00
9

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NOTE: Please fill in order form and MAIL TO:
Cadillac Sservice Publications
Post Office Box 07l30, Detroit, Michigan 48207
ORDER TOLL F,R,EE: 1-800=782-4356
Monday-Friday 8:OO A.M.-6:00 P.M. EST
If further information is needed, write to the address shown above or call 1-800-7824356. Orders cannot be returned without prior authorization. A restocking fee may apply.
:Prices are subject to change without notice and without incurring oblion. TOTAL MATERIAL
appropriate bullebn numbers. These numbers may be found in the PSP Index. Your Orders for lndvidual Product Service Publications cannot be filled without the Michigan Purchasers
first Product Service Publication costs S4.00; each additiial'PSP costs $2.00. add446salestax
Piease allow .doquote time for postal service. Handling Charge
I GRAND TOTAL I I
NOTE: Dealers and Companies please provide dealer or company name, an\
d also the name of the person ' to whose attention the shipment should be sent. For purchases outside U.S.A. please write to the above address for quotation.
(CUSTOMER NAME) (ATENTION)
(STREET ADDRESS-NO P.O.
BOX NUMBERS) (APT. NO.)
T
P
A
Y
M
E
N
T
r
(CITY) ~~ (STATE) (ZIP CODE)
DAYTIME TELEPHONE NO. CODE
0 Check or Money Order payable to Helm, Inc. (USA funds only - do not send cash.)
0 MasterCard 0 VISA 0 Discover,Card
Number:
m m m rrrn
Expiration m rl 0 Check here if your billing address is different Date mdyr: from your shipping address shown.
(CUSTOMER SIGNATURE)
I
11

Downloaded from www.Manualslib.com manuals search engine CO In Your Exhaust ................................. 99
Comfort Controls and Audio Systems .................. 150
Compact Disc Player. Care Of Your .................... 167
Compact Disc Sound Systems ......................... 164
Compact Spare Tire ................................ 240
Computer That Shows Fuel Economy .................. 139
Console, Center ..................................... 76
Control Of A Vehicle ............................... 175
Control. Loss Of ................................... 184
Controls. Features And ............................... 66
Convenience Net .................................... 78
Convex Outside Mirror .............................. 123
Coolant. Engine: Proper Solution To Use ............... 263
Coolant Heater. Engine .............................. 86
Coolant. Safety Warnings About ...................... 224
Cooling System .................................... 222
Cooling System Service ................... See Maint . Book
Cruise Control
..................................... 109
Cruise Control. Change Speed With ................... 111
Cruise Control. Get Out Of .......................... 113
Cruise Control On Hills ............................. 112
Cruise Control. Turning Off .......................... 113
Curves. Driving On ................................. 180
Contents, Table Of ........ See Front of Owner Info . Manual
Damage
To Finish .................................. 306’
Damage To Sheet Metal ............................. 306
Damage Warnings .................................... 2
Daytime Running Lights (Canada Only) ............... 118
Dead Battery. What To Do If You Have A .............. 211
Defensive Driving .................................. 170
Defogger. Rear Window ............................. 154
Delco-Bose Gold Series Compact Disc Music Sys ........ 164
Delco Sound Systems ............................... 157
DEXRON IIE@ and DEXRON 111s .................. 262
Dimensions. Vehicle ................................ 328
Disc Brake Wear Indicators .......................... 272
Disposal. Used Oil ................................. 258
DoorLocks ........................................ 68
Driver Information Center ........................... 140
Driver Information Center Messages .................. 142
Driver’s Side S.I.R. (“Air Bag”) ........................ 30
And the Road. Your .............................. 170
Defroster ......................................... 154
Driving
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Garage Door Opener 128 ................................
Gear Positions ...................................... 87
Gearshift Lever, Positions Of .......................... 87
Gasoline .......................................... 242
Gasoline Tank, Filling Your .......................... 247
Glass Cleaning ..................................... 304
GloveBox .......................................... 77
Graphic Symbols ..................................... 3
Guard Against Theft ................................. 79
Guide En Francais ....................... See Introduction
. I ..
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Halogen Bulbs ..................................... 276
Hazard Warning Flashers ............................ 209
Headlight Bulb Removal ............................ 276
Headlight On Warning .............................. 115
Headlight Washer Fluid ............................. 269
Head Restraints ..................................... 11
Heated Front Seat Feature ............................ 10
Heated Windshield ................................. 156
Heater ............................................ 151
Heater. Engine Block ................................ 86
Heater. Engine Coolant .............................. 86
Height Adjuster. Shoulder Belt ........................ 23
High-Low Headlight Beam Switch .................... 103
Highway Hypnosis .................................. 193
HillandMountainRoads ............................ 194
Hills. Parking On ................................... 206
Holding A Baby In Your Car .......................... 47
Hood. Don't Open If You See Steam .................. 220
Hood. Opening The ................................ 250
Horn ............................................. 101
Hot Coolant. Warning Light For ...................... 134
Hot Engine. Safety Warnings About ................... 224
How The Air Bag System Works ....................... 33
How To Obtain Roadside Service ........ See Roadside Sew .
How To Operate Your Sound System .................. 159
How To Use This Manual .............................. 1
How To Wear Safety Belts Properly ..................... 20
Hydroplaning ...................................... 189
Halogen Headlight Bulb Removal ..................... 276
Headlight High-Low Beam .......................... 105
Headlight Washers ................................. 108
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