CADILLAC ELDORADO 1997 10.G Owners Manual

Downloaded from www.Manualslib.com manuals search engine Cadillac dealers have the facilities, trained technicians
and up-to-date information to promptly addressmy
concerns
you may. have. However, if a,concern has not
been resolved to your complete satisfaction, take the
following steps:
STEP ONE -- Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level.
If the matter has
already been reviewed with the Sales, Service
or Parts
Manager, contact the owner of the dealership or the
General Manager.

Downloaded from www.Manualslib.com manuals search engine STEP TWO -- If after contacting a member of
dealership management, it appears your concern cannot
be resolved by the dealership without further help,
contact the Cadillac Customer Assistance Center,
24 hours a day, by calling 1-800-458-8006. In Canada,
contact
GM of Canada Customer Communication
Centre
in Oshawa by calling 1-800-263-3777 (English)
or 1-800-263-7854 (French).
For help outside
of the United States and Canada,
call
the following numbers as appropriate:
In Mexico:
(525) 625-3256
In Puerto
KCO: 1-800-496-9992 (English) or
1-800-496-9993 (Spanish)
@ In the U.S. Virgin Islands: 1-800-496-9994
@ In the Dominican Republic: 1-800-75 1-4135
(English) or 1-800-75
1-4 136 (Spanish)
In the Bahamas: 1-800-389-0009
ta In Bermuda, Barbados, Antigua and the British
Virgin Islands: 1-800-534-0122
In all other Caribbean countries: (809) 763-1315
In other overseas locations, call GM International
Product Center
in Canada at (905) 644-4 1 12.

Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following
information available to give the Customer
Assistance Representative:
@ Your name, address, home and business
telephone numbers
8 Vehicle Identification Number (This is available
from the vehicle registration or title,
or the plate at
the top left
of the instrument panel and visible
through the windshield.)
Dealership name
and location
Vehicle delivery date and present mileage
Q Nature of concern
We encourage
you to call us so we can give your inquiry
prompt attention. However, if you wish to write
Cadillac, address your inquiry
to:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
30009 Van
Dyke
P.O. Box 9025
Warren, MI 48090-9025
In Canada, write to:
General Motors
of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario
L1H 8P7
Refer to your Warranty and Owner Assistance Infomation
booklet for addresses
of GM Overseas offices.
When contacting Cadillac, please remember that your concern will likely be resolved in the dealership, using
the dealer’s facilities, equipment and personnel. That
is
why we suggest you follow Step One first if you have
a concern.
xt
’lo assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones
(TTYs),
Cadillac has TTY equipment availabk at its Customer
Assistance Center. Any
TTY user can communicate with
Cadillac
by dialing: 1-800-833-CMCC. (TTY users in
Canada can
dial 1-800-263-3830.)

Downloaded from www.Manualslib.com manuals search engine Cadillac's exceptional Roadside Service is more than an
auto club or towing service. It provides every Cadillac
owner with the advantage
of contacting a Cadillac
advisor and, when appropriate, a Cadillac trained dealer
technician who can provide on-site service. Each technician travels
with a
specially equipped
service vehicle complete with the necessary Cadillac
parts and tools required to handle most roadside repairs.
Cadillac Roadside Service can be reached by dialing
1-800-882-11
12,24 hours a day, 365 days a year.
This service is provided at no charge for any
warranty-covered situation and for a nominal charge
if the Cadillac is no longer under warranty. Roadside
Service is available only
in the United States
and Canada.
Roadside Service provides several Cadillac
Owner Privileges
TM at "no charge," throughout
your
1997 Cadillac Warranty Period -- 48 Months/
50,000 miles (80 000 km).

Downloaded from www.Manualslib.com manuals search engine Emergency Road Service is performed on site for the
following situations:
Towing Service
Battery Jump
Starting
Lock Out Assistance
Fuel Delivery
Flat Tire Change (Covers change only)
Trip Interruption
-- If your trip is interrupted due
to
a warranty failure, incidental expenses may be
reimbursed during the 48 months/50,000 miles
(80 000 km) warranty period. Items covered are
hotel, meals and rental car.

Downloaded from www.Manualslib.com manuals search engine Wherever you drive in the United States or Canada,
an advisor is available to assist you over the phone.
A dealer technician, if available, can travel to your
location
within a 30 mile (50 km) radius, of a
participating Cadillac dealership.
If beyond this radius,
we will arrange
to have your car towed to the nearest
Cadillac dealership.
Dial the toll-free Roadside Service number:
1-800-882-1112. An experienced Roadside
Service Advisor
will assist you and request the
following information:
@ A description of the problem
@ Name, home address, home telephone number
@ Location of your Cadillac and number you are
0 The model year, Vehicle Identification Number
calling
from
(VIN), mileage
and date of delivery
oadside Service for the
Impaired
Roadside Service is prepared to assist owners who have
hearing difficulties
or are speech impaired. Cadillac has
installed special telecommunication devices called Text
Telephone
('ITY) in the Roadside Service Center.
Any customer who has access to a
(my) or a
conventional teletypewriter can communicate
with
Cadillac by dialing from the United States or Canada
1-800-833-CMCC -- daily, 24 hours.

Downloaded from www.Manualslib.com manuals search engine Our Cadillac Dealer Technician network is ready
able
to assist Cadillac customers at roadside. and
One of your Cadillac Qwner Privileges
is Gold Key
Courtesy Transportation. It
is just one more example of
Cadillac's commitment to provide the services you
expect and deserve as
a Cadillac owner.
Gold Key Courtesy Transportation helps you get where
you need to be when your Cadillac is in the dealership
for warranty service.*
In Canada, please consult your GM dealer for
information on Courtesy Transportation.

Downloaded from www.Manualslib.com manuals search engine Warranty work can frequently be handled in one day,
but there is often no reason for you to wait at the
dealership. Cadillac helps minimize inconvenience
to you
by providing several transportation options.
Depending on the circumstances, your dealership
can offer you one of the following options:
Your dealership can provide you with shuttle service to
get you to your destination
with minimal interruption of
your daily schedule when your Cadillac is unavailable
due to a warranty repair.
For repairs that require your vehicle
to be unavailable to
you for an extended period of time, your dealer may
arrange
to provide you with a courtesy vehicle from the
dealership, or one obtained from a local rental agency. Should the situation necessitate
making your
own
arrangements, Gold Key Courtesy Transportation
provides for reimbursement of personally arranged
transportation such as cab fare, reasonable fuel expenses
for a ride provided by another individual
or a rental
vehicle obtained from an independent source.
*Some restrictions may apply. Please consult your
Cadillac dealer concerning speclfc
Gold Key Courtesy
Transportation benefits ofSered by
the dealership.
Whenever possible, scheduling an appointment for your
vehicle’s warranty service and advising your service
consultant that you wish
to take advantage of Gold Key
Courtesy Transportation can help minimize your
inconvenience by allowing your dealer to prepare
arrangements to
fulfill your transportation needs in
advance of your visit.

Downloaded from www.Manualslib.com manuals search engine You are responsible for primary insurance coverage of
the vehicle provided. In many cases, your own auto
insurance policy may provide this coverage under
provisions
for rental car agreements. Please consult your
insurance carrier to be certain
of what’s covered.
While your dealership will cover the rental expense of
a vehicle provided under the provisions
of Gold Key
Courtesy Transportation, you are responsible for
charges incurred for such items
as fuel used, additional
insurance coverage and any taxes or fees levied by state
or local governmental agencies. It
is important that your vehicle be picked up from the
dealership promptly following the completion of your
repairs. If your vehicle is not picked up from the
dealership within a reasonable amount
of time following
notification from
the dealer, you may be responsible
for any additional rental
charges incurred as a result
of this delay.
In Canada, for warranty repairs during
the Complete
Vehicle Coverage period
in the New Vehicle Limited
Warranty, interim transportation may
be available under
the Courtesy Transportation Program. Please consult
your dealer
for details.

Downloaded from www.Manualslib.com manuals search engine This program is available in all 50 states and the District
of Columbia. Canadian owners refer to your Warranty
and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right to
change eligibility limitations and/or
to discontinue its
participation in this program.
Both Cadillac and your Cadillac dealer are committed
to
making sure you are completely satisfied with your new
vehicle. Our experience has shown that, if a situation
arises where you
feel your concern has not been
adequately addressed, the Customer Satisfaction
Procedure described earlier in this section is
very successful.
There may be instances where an impartial third party
can assist
in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty.
To assist in resolving these
disagreements, Cadillac voluntarily participates in
BBB
AUTO LINE.
BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system
to settle automotive disputes.
This program is available
free
of charge to customers who currently own or lease :
GM vehicle.
If you are not satisfied after following
the Customer
Satisfaction Procedure, you may contact the
BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203- 1804
Telephone:
1-800-955-5100
To file a claim, you will be asked to provide your narne
and address, your Vehicle Identification Number
(VIN)
and a statement of the nature of your complaint.
Eligibility is limited
by vehicle age and mileage, and
other factors.