CADILLAC ELDORADO 1998 10.G Owners Manual

Downloaded from www.Manualslib.com manuals search engine Roadside Service
TOLL-FREE HOTLINE
l=SOO-882-1112
Cadillac’s exceptional Roadside Service is more than an
auto club or towing service.
It provides every Cadillac
owner with the advantage
of contacting a Cadillac
advisor and. when appropriate, a Cadillac trained dealer
technician who can provide on-site service. Each technician
travels with
a specially equipped
service vehicle complete with the necessary Cadillac
parts and tools required
to handle most roadside repairs.
Cadillac Roadside Service can be reached by dialing
1-800-882-1 112,24 hours a day,
365 days a year.
This service is provided at no charge for any
warranty-covered situation and for a nominal charge
if
the Cadillac is no longer under warranty. Roadside
Service
is available only in the United States
and Canada.
Cadillac Owner Privileges TM
Roadside Service provides several Cadillac
Owner Privileges
TM at “no charge,” throughout
your
1998 Cadillac Warranty Period -- 48 months/
50,000 miles (80 000 km).
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Downloaded from www.Manualslib.com manuals search engine Emergency Road Service is performed on site for the
following situations:
Towing Service
Battery Jump Starting
Lock Out Assistance
Fuel Delivery
Flat Tire Change (Covers change only)
Trip Interruption -- If your trip is interrupted due
to a warranty failure, incidental expenses may be
reimbursed during the
48 months/50,000 miles
(80 000 km) warranty period. Items covered are
hotel, meals and rental car.

Downloaded from www.Manualslib.com manuals search engine Roadside Service Availability
Wherever you drive in the United States or Canada,
an advisor is available to assist
you over the phone.
A dealer technician,
if available, can travel to your
location within a 30 mile (50 km) radius, of a
participating Cadillac dealership.
If beyond this radius,
we will arrange
to have your car towed to the nearest
Cadillac dealership.
Reaching Roadside Service
Dial the toll-free Roadside Service number:
1-800-882-
11 12. An experienced Roadside
Service Advisor will assist
you and request the
following information:
A description of the problem
Name, home address, home telephone number
0 Location of your Cadillac and number you are
0 The model year, Vehicle Identification Number
calling from
(VIN), mileage and
date of delivery
Roadside Service for the Hearing or
Speech Impaired
Roadside Service is prepared to assist owners who have
hearing difficulties or are speech impaired. Cadillac
has
installed special telecommunication devices called Text
Telephone
(TTY) in the Roadside Service Center.
Any customer who has access
to a (TTY) or a
conventional teletypewriter
can communicate with
Cadillac by dialing from the United
States or Canada
1-800-833-CMCC
-- daily. 24 hours.
7-7

Downloaded from www.Manualslib.com manuals search engine Our Cadillac Dealer Technician network is ready and
able to assist Cadillac customers at roadside.
d
Gold Key Courtesy Transportation
One of your Cadillac Owner Privileges is Gold Key
Courtesy Transportation.
It is just one more example of
Cadillac's commitment to provide the services you
expect and deserve as a Cadillac owner.
Gold Key Courtesy Transportation helps you get where
you need to be when your Cadillac is in the dealership
for warranty service.*
In Canada, please consult your GM dealer for
information
on Courtesy Transportation.
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Downloaded from www.Manualslib.com manuals search engine Transportation Options*
Warranty work can frequently be handled in one day,
but there is often no reason for you to wait at the
dealership. Cadillac helps minimize inconvenience
to you by providing several transportation options.
Depending on the circumstances,
your dealership
can offer you one of the following options:
Shuttle Service*
Your dealership can provide you with shuttle service to
get you to your destination with minimal interruption
of
your daily schedule when your Cadillac is unavailable
due to a warranty repair.
Courtesy Vehicle”
For repairs that require your vehicle to be unavailable to
you for an extended period of time, your dealer may
arrange to provide you with a courtesy vehicle from the
dealership, or one obtained from
a local rental agency.
Miscellaneous Service:‘:
Should the situation necessitate making your own
arrangements, Gold Key Courtesy Transportation
provides for reimbursement of personally arranged
transportation such as cab fare, reasonable fuel expenses
for a ride provided by another individual
or a rental
vehicle obtained from an independent source.
*Some restrictions maJ7 apply. Please consdt your
Cadillac dealer concerning specific Gold Key Courtesy
Transportation benefits offered
by the dealership.
Plan Ahead When Possible
Whenever possible, scheduling an appointment for your
vehicle’s warranty service and advising your service
consultant that
you wish to take advantage of Gold Key
Courtesy Transportation can help minimize your
inconvenience by allowing your dealer
to prepare
arrangements
to fulfill your transportation needs in
advance of your visit.
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Downloaded from www.Manualslib.com manuals search engine Owner Responsibilities You are responsible
for primary insurance coverage of
the vehicle provided. In many cases, your own auto
insurance policy may provide this coverage under
provisions for rental car agreements. Please consult your
insurance carrier to be certain of what’s covered.
While your dealership will cover the rental expense of
a vehicle provided under the provisions
of Gold Key
Courtesy Transportation, you are responsible for
charges incurred for such items as fuel used, additional
insurance coverage and any taxes or fees levied by state
or local governmental agencies.
It is important that your vehicle be picked up from the
dealership promptly following the completion
of your
repairs.
If your vehicle is not picked up from the
dealership within a reasonable amount of time following
notification from the dealer, you may be responsible
for any additional rental charges incurred as a result
of this delay.
For Canadian Vehicles
In Canada, for warranty repairs during the Complete
Vehicle Coverage period
in the New Vehicle Limited
Warranty, interim transportation may be available under
the Courtesy Transportation Program. Please consult
your dealer for details.
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Downloaded from www.Manualslib.com manuals search engine GM Participation in an Alternative
Dispute Resolution Program
This program is available in all 50 states and the District
of Columbia. Canadian owners refer to your Warranty
and Owner Assistance Information booklet
for
information on the Canadian Motor Vehicle Arbitration
Plan
(CAMVAP). General Motors reserves the right to
change eligibility limitations and/or to discontinue its
participation
in this program.
Both Cadillac and your Cadillac dealer are committed to
making sure you are completely satisfied with your new
vehicle. Our experience has shown that, if a situation
arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction
Procedure described earlier
in this section is
very successful.
There may be instances where an impartial third party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs
or interpretation of the New
Vehicle Limited Warranty.
To assist in resolving these
disagreements, Cadillac voluntarily participates
in BBB
AUTO LINE. BBB
AUTO LINE is an
out-of-court program
administered
by the Better Business Bureau system
to settle automotive disputes. This program
is available
free of charge to customers who currently own or lease a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the
BBB using
the toll-free telephone number, or write them at the
following address:
BBB
AUTO LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard Suite
800
Arlington, VA 22203- 1804
Telephone: 1-800-955-5 100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and a statement
of the nature of your complaint.
Eligibility is limited
by vehicle age and mileage, and
other factors.
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Downloaded from www.Manualslib.com manuals search engine We prefer you utilize the Customer Satisfaction
Procedure before
you resort to AUTO LINE, but you
may contact the BBB at any time. The BBB will attempt
to resolve the complaint serving as an intermediary. If
this mediation is unsuccessful, an informal hearing will
be scheduled where eligible customers may present their
case
to an impartial third-party arbitrator.
The arbitrator will make a decision which you may
accept or reject.
If you accept the decision, GM will be
bound
by that decision. The entire dispute resolution
procedure should ordinarily take about
40 days from the
time
you file a claim until a decision is made.
Some state laws may require
you to use this program
before filing a claim with a state-run arbitration program
or
in the courts. For further information, contact the
BBB at 1-800-955-5 100 or the Cadillac Customer
Assistance Center at
1-800-458-8006.
Warranty Information
Your vehicle comes with a separate warranty booklet
that contains detailed warranty information.
REPORTING SAFETY DEFECTS
TO THE UNITED
STATES
GOVERNMENT
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death,
you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to
notifying General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and
if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123
in
the Washington. D.C. area) or write to:
NHTSA,
U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety
from the Hotline.
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Downloaded from www.Manualslib.com manuals search engine REPORTING SAFETY DEFECTS
TO THE CANADIAN
GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada.
in addition to notifying General
Motors
of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa. Ontario
K1G 352.
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you'll notify
us. Please call us at 1-800-458-8006 or write:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 436004
Pontiac.
MI 48343-6004
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors
of Canada Limited
Customer Communication Centre. 163-005
I908 Colonel
Sam Drive
Oshawa. Ontario
L 1 H 8P7
Ordering Service and Owner
Publications in Canada
Service manuals. owner's manuals and other service
literature are available
for purchase for all current and
past model General Motors vehicles,
The toll-free telephone number
for ordering information
in Canada is 1-800-668-5539.
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Downloaded from www.Manualslib.com manuals search engine 1998 CADILLAC SERVICE PUBLICATIONS ORDERING INFORMATION
The following publications covering the operation and servicing of your vehicle can be purchased by filling oui
the Service Publication Order Form in this book and mailing it in with your check, money order,
or credit card information to Helm, Incorporated (address below.)
CURRENT PUBLICATIONS FOR 1998 CADILLAC
SERVICE MANUALS
Service Manuals have the diagnosis and repair information
on engines, transmission, axle, suspension, brakes,
electrical, steering, body, etc.
RETAIL SELL
PRICE: $90.00
TRANSMISSION, TRANSAXLE, TRANSFER CASE UNIT REPAIR MANUAL
This manual provides information on unit repair service
procedures, adjustments and specifications for the
1998 GM transmissions, transaxles and transfer cases.
RETAIL
SELL PRICE: $40.00
SERVICE BULLETINS
Service Bulletins give technical service information needed
to knowledgeably service General Motors cars and trucks.
Each bulletin contains instructions to assist
in the
diagnosis and service of your vehicle.
PLEASE COMPLETE THE ORDER FORM SHOWN ON
THE FOLLOWING PAGE AND MAIL TO:
Helm, Incorporated P.O. Box 07130 Detroit, MI 48207
OWNER’S INFORMATION
Owner publications are written directly for Owners and
intended to provide basic operational information about the
vehicle. The owner’s manual will include the Maintenance
Schedule for
all models.
In-Portfolio: Includes a
Portfolio, Owner’s Manual and
Warranty Booklet. RETAIL SELL PRICE:
$1 5.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE:
$1 0.00
CURRENT & PAST MODEL ORDER FORMS
Service Publications are available for current and past
model GM vehicles.
To request an order form, please
specify year and model name of the vehicle.
OR ORDER TOLL FREE: 1-800-782-4356
Monday-Friday 8:OO AM - 6:OO PM Eastern Time
For Credit Card Orders Only
(VISA-MasterCarcCDiscover)