service CADILLAC ESCALADE 2010 3.G Owners Manual

Ignition Transmission Lock Check
While parked, and with the parking brake set, try to turnthe ignition to LOCK/OFF in each shift lever position.
.The ignition should turn to LOCK/OFF only whenthe shift lever is in P (Park).
.The ignition key should come out only inLOCK/OFF.
Contact your dealer/retailer if service is required.
Parking Brake and Automatic
Transmission P (Park) Mechanism
Check
{WARNING:
When you are doing this check, the vehicle could
begin to move. You or others could be injured and
property could be damaged. Make sure there is
room in front of the vehicle in case it begins to
roll. Be ready to apply the regular brake at once
should the vehicle begin to move.
Park on a fairly steep hill, with the vehicle facingdownhill. Keeping your foot on the regular brake, set theparking brake.
.To check the parking brake's holding ability: Withthe engine running and the transmission inN (Neutral), slowly remove foot pressure from theregular brake pedal. Do this until the vehicle is heldby the parking brake only.
.To check the P (Park) mechanism's holding ability:With the engine running, shift to P (Park). Thenrelease the parking brake followed by the regularbrake.
Contact your dealer/retailer if service is required.
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Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the service, and thetype of services performed in the boxes provided. Retain all maintenance receipts.
Maintenance Record
DateOdometerReadingServiced By Maintenance StampServices Performed
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Maintenance Record (cont'd)
DateOdometerReadingServiced By Maintenance StampServices Performed
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Maintenance Record (cont'd)
DateOdometerReadingServiced By Maintenance StampServices Performed
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Section 9 Customer Assistance Information
Customer Assistance and Information. . . . . . . . . . . 9-2Customer Satisfaction Procedure . . . . . . . . . . . . . . . 9-2Online Owner Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-5Customer Assistance forText Telephone (TTY) Users . . . . . . . . . . . . . . . . . . 9-6Customer Assistance Offices . . . . . . . . . . . . . . . . . . . 9-6GM Mobility Reimbursement Program . . . . . . . . . . . 9-7Roadside Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-8Scheduling Service Appointments . . . . . . . . . . . . . 9-11Courtesy Transportation Program . . . . . . . . . . . . . . 9-11Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . 9-13
Reporting Safety Defects. . . . . . . . . . . . . . . . . . . . . . . . 9-16Reporting Safety Defects to theUnited States Government . . . . . . . . . . . . . . . . . . 9-16Reporting Safety Defects to theCanadian Government . . . . . . . . . . . . . . . . . . . . . . . 9-16Reporting Safety Defects to General Motors . . . 9-17Service Publications Ordering Information . . . . . 9-17
Vehicle Data Recording and Privacy. . . . . . . . . . . . . 9-18Event Data Recorders . . . . . . . . . . . . . . . . . . . . . . . . . 9-19OnStar®. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-20Navigation System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-20Radio Frequency Identification (RFID) . . . . . . . . . 9-20Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 9-20
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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to yourdealer and to Cadillac. Normally, any concerns with thesales transaction or the operation of the vehicle will beresolved by the dealer's sales or service departments.Sometimes, however, despite the best intentions ofall concerned, misunderstandings can occur. If yourconcern has not been resolved to your satisfaction, thefollowing steps should be taken:
STEP ONE :Discuss your concern with a member ofdealership management. Normally, concerns can bequickly resolved at that level. If the matter has alreadybeen reviewed with the sales, service or parts manager,contact the owner of the dealership or the generalmanager.
STEP TWO :If after contacting a member of dealershipmanagement, it appears your concern cannot beresolved by the dealership without further help, in theUnited States, call the Cadillac Customer AssistanceCenter, 24 hours a day, at 1-800-458-8006. In Canada,call the Canadian Cadillac Customer CommunicationCentre at 1-888-446-2000.
We encourage you to call the toll-free number in orderto give your inquiry prompt attention. Have the followinginformation available to give the Customer AssistanceRepresentative:
.Vehicle Identification Number (VIN). This isavailable from the vehicle registration or title, or theplate at the top left of the instrument panel andvisible through the windshield.
.Dealership name and location.
.Vehicle delivery date and present mileage.
When contacting Cadillac, remember that your concernwill likely be resolved at a dealer's facility. That is whywe suggest following Step One first.
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STEP THREE (Canadian Owners):
General Motors Participation in theMediation/Arbitration Program
In the event that you do not feel your concerns havebeen addressed after the following the procedureoutlined in Steps One and Two. General Motors ofCanada Limited wants you to be aware of itsparticipation in a no-charge mediation/Arbitrationprogram. General Motors of Canada Limited hascommitted to binding arbitration of owner disputesinvolving factory-related vehicle service claims. Theprogram provides for the review of the facts involved byan impartial third party arbiter, and may include aninformal hearing before the arbiter. The program isdesigned so that the entire dispute settlement process,from the time you file your complaint to the finaldecision, should be completed in approximately70 days. We believe our impartial program offersadvantages over courts in most jurisdictions becauseit is informal, quick, and free of charge.
For further information concerning eligibility in theCanadian Motor Vehicle Arbitration Plan (CAMVAP), calltoll-free 1-800-207-0685, or call the General MotorsCustomer Communication Centre, 1-800-263-3777(English), 1-800-263-7854 (French), or write to theMediation/Arbitration Program at the following address:
Mediation/Arbitration Programc/o Customer Communication CentreGeneral Motors of Canada LimitedMail Code: CA1–163–0051908 Colonel Sam DriveOshawa, Ontario L1H 8P7
Your inquiry should be accompanied by the VehicleIdentification Number (VIN).
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Online Owner Center
Online Owner Center (U.S.)—
www.gmownercenter.com/cadillac
Information and services customized for your specificvehicle—all in one convenient place.
.Digital owner manual, warranty information,and more
.Online service and maintenance records
.Find Cadillac dealers for service nationwide
.Exclusive privileges and offers
.Recall notices for your specific vehicle
.OnStar®and GM Cardmember ServicesEarnings summaries
Other Helpful Links:
Cadillac!www.cadillac.com
Cadillac Merchandise—www.cadillaccollection.com
Help Center—www.cadillac.com/helpcenter
.FAQ
.Contact Us
My GM Canada (Canada)—www.gm.ca
My GM Canada is a password-protected section ofwww.gm.ca where you can save information onGM vehicles, get personalized offers, and use handytools and forms with greater ease.
Here are a few of the valuable tools and services youwill have access to:
.My Showroom: Find and save information onvehicles and current offers in your area.
.My Dealers/Retailers: Save details such asaddress and phone number for each of yourpreferred GM dealers/retailers.
.My Driveway: Access quick links to parts andservice estimates, check trade-in values,or schedule a service appointment by adding thevehicles you own to your driveway profile.
.My Preferences: Manage your profile and usetools and forms with greater ease.
To sign up, visit the My GM Canada sectionwithin www.gm.ca.
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Roadside Service
In the United States or Canada, call1-800-882-1112.
Text Telephone (TTY), U.S. only, call1-888-889-2438.
Service is available 24 hours a day, 365 days a year.
Calling for Assistance
When calling Roadside Assistance, have the followinginformation ready:
.Your name, home address, and home telephonenumber
.Telephone number of your location
.Location of the vehicle
.Model, year, color, and license plate numberof the vehicle
.Odometer reading, Vehicle IdentificationNumber (VIN), and delivery date of the vehicle
.Description of the problem
Coverage
Services are provided up to 5 years/100,000 miles(160 000 km), whichever comes first.
In the U.S., anyone driving the vehicle is covered. InCanada, a person driving the vehicle without permissionfrom the owner is not covered.
Roadside Assistance is not a part of the New VehicleLimited Warranty. Cadillac and General Motors ofCanada Limited reserve the right to make any changesor discontinue the Roadside Assistance program at anytime without notification.
Cadillac and General Motors of Canada Limited reservethe right to limit services or payment to an owner ordriver if they decide the claims are made too often,or the same type of claim is made many times.
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Cadillac Owner Privileges™
.Emergency Fuel Delivery:Delivery of enoughfuel for the vehicle to get to the nearest servicestation.
.Lock!Out Service:Service is provided to unlockthe vehicle if you are locked out. A remote unlockmay be available if you have OnStar®. For securityreasons, the driver must present identificationbefore this service is given.
.Emergency Tow From a Public Road orHighway:Tow to the nearest Cadillac dealer forwarranty service, or if the vehicle was in a crashand cannot be driven. Assistance is also givenwhen the vehicle is stuck in the sand, mud,or snow.
.Flat Tire Change:Service is provided to change aflat tire with spare tire. The spare tire, if equipped,must be in good condition and properly inflated.It is your responsibility for the repair orreplacement of the tire if it is not covered bythe warranty.
.Battery Jump Start:Service is provided to jumpstart a dead battery.
.Trip Routing Service:Detailed maps ofNorth America are provided when requestedeither with the most direct route or the mostscenic route. Additional travel information is alsoavailable. Allow three weeks for delivery.
.Trip Interruption Benefits and Assistance:Ifyour trip is interrupted due to a warranty failure,incidental expenses may be reimbursed during the5 year/100,000 miles (160 000 km) Powertrainwarranty period. Items considered are hotel,meals, and rental car.
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