service CADILLAC ESCALADE 2010 3.G Owners Manual

Cadillac Technician Roadside Service
(U.S. only)
Cadillac's exceptional Roadside Service is morethan an auto club or towing service. It provides everyCadillac owner in the United States with the advantageof contacting a Cadillac advisor and, where available, aCadillac trained dealer technician who can provideon-site service.
A dealer technician will travel to your location withina 30 mile radius of a participating Cadillac dealership.If beyond this radius, we will arrange to have yourcar towed to the nearest Cadillac dealership. Eachtechnician travels with a specially equipped servicevehicle complete with the necessary Cadillac parts andtools required to handle most roadside repairs.
Services Not Included in Roadside
Assistance
.Impound towing caused by violation of any laws.
.Legal fines.
.Mounting, dismounting or changing of snow tires,chains, or other traction devices.
.Towing or services for vehicles driven on anon-public road or highway.
Services Specific to Canadian
Purchased Vehicles
.Fuel delivery:Reimbursement is approximately$5 Canadian. Diesel fuel delivery may berestricted. Propane and other fuels are notprovided through this service.
.Lock-Out Service:Vehicle registrationis required.
.Trip Routing Service:Limit of six requestsper year.
.Trip Interruption Benefits and Assistance:Pre-authorization, original detailed receipts, and acopy of the repair orders are required. Onceauthorization has been received, the RoadsideAssistance advisor will help you makearrangements and explain how to receive payment.
.Alternative Service:If assistance cannot beprovided right away, the Roadside Assistanceadvisor may give you permission to get localemergency road service. You will receive payment,up to $100, after sending the original receipt toRoadside Assistance. Mechanical failures may becovered, however any cost for parts and laborfor repairs not covered by the warranty are theowner responsibility.
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Scheduling Service Appointments
When your vehicle requires warranty service, contactyour dealer/retailer and request an appointment. Byscheduling a service appointment and advising yourservice consultant of your transportation needs, yourdealer/retailer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the servicedepartment immediately, keep driving it until it can bescheduled for service, unless, of course, the problem issafety-related. If it is, please call your dealership/retailer, let them know this, and ask for instructions.
If the dealer/retailer requests you to bring the vehicle forservice, you are urged to do so as early in the work dayas possible to allow for the same day repair.
Courtesy Transportation Program
To enhance your ownership experience, we and ourparticipating dealers are proud to offer CourtesyTransportation, a customer support program for vehicleswith the Bumper to Bumper (Base Warranty Coverageperiod in Canada) and extended powertrain, and hybridspecific warranties in both the U.S. and Canada.
Several courtesy transportation options are available toassist in reducing your inconvenience when warrantyrepairs are required.
Courtesy Transportation is not a part of the New VehicleLimited Warranty. A separate booklet entitled“Warrantyand Owner Assistance Information”furnished with eachnew vehicle provides detailed warranty coverageinformation.
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Transportation Options
Warranty service can generally be completedwhile you wait. However, if you are unable to wait,GM helps to minimize your inconvenience by providingseveral transportation options. Depending on thecircumstances, your dealer can offer you one ofthe following:
Shuttle Service
Participating dealers can provide shuttle service to getyou to your destination with minimal interruption of yourdaily schedule. This includes one-way or round tripshuttle service to a destination up to 10 miles (16 km)from the dealership.
Public Transportation or Fuel
Reimbursement
If your vehicle requires warranty repairs, and publictransportation is used instead of the dealer's shuttleservice, the expense must be supported by originalreceipts and can only be up to the maximum amountallowed by GM for shuttle service. In addition, forU.S. customers, should you arrange transportationthrough a friend or relative, limited reimbursementfor reasonable fuel expenses may be available. Claimamounts should reflect actual costs and be supportedby original receipts. See your dealer for informationregarding the allowance amounts for reimbursement offuel or other transportation costs.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesyrental vehicle or reimburse you for a rental vehicle thatyou obtain if your vehicle is kept for a warranty repair.If you obtain a rental vehicle on your own, please seeyour dealer for the maximum number of days allowedand the allowance per rental day. Rental reimbursementmust be supported by original receipts. This requiresthat you sign and complete a rental agreementand meet state, local, and rental vehicle providerrequirements. Requirements vary and may includeminimum age requirements, insurance coverage, creditcard, etc. You are responsible for fuel usage chargesand may also be responsible for taxes, levies, usagefees, excessive mileage, or rental usage beyond thecompletion of the repair.
It may not be possible to provide a like-vehicle as acourtesy rental.
Additional Program Information
All program options, such as shuttle service, may not beavailable at every dealer. Please contact your dealer forspecific information about availability. All CourtesyTransportation arrangements will be administered byappropriate dealer personnel.
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Repair Facility
GM also recommends that you choose a collision repairfacility that meets your needs before you ever needcollision repairs. Your GM dealer/retailer may have acollision repair center with GM-trained technicians andstate of the art equipment, or be able to recommend acollision repair center that has GM-trained techniciansand comparable equipment.
Insuring Your Vehicle
Protect your investment in your GM vehicle withcomprehensive and collision insurance coverage.There are significant differences in the quality ofcoverage afforded by various insurance policy terms.Many insurance policies provide reduced protection toyour GM vehicle by limiting compensation for damagerepairs by using aftermarket collision parts. Someinsurance companies will not specify aftermarketcollision parts. When purchasing insurance, werecommend that you assure your vehicle will berepaired with GM original equipment collision parts.
If such insurance coverage is not available from yourcurrent insurance carrier, consider switching to anotherinsurance carrier.
If your vehicle is leased, the leasing company mayrequire you to have insurance that assures repairs withGenuine GM Original Equipment Manufacturer (OEM)parts or Genuine Manufacturer replacement parts. Readyour lease carefully, as you may be charged at the endof your lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call emergency services forhelp. Do not leave the scene of a crash until all mattershave been taken care of. Move the vehicle only if itsposition puts you in danger, or you are instructed tomove it by a police officer.
Give only the necessary information to police and otherparties involved in the crash.
For emergency towing seeRoadside Serviceonp a g e 9!8
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Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport Canada) ina situation like this, please notify General Motors.
Call 1-800-458-8006, or write:
Cadillac Customer Assistance CenterCadillac Motor Car DivisionP.O. Box 33169Detroit, MI 48232-5169
In Canada, call 1!888!446!2000, or write:
Canadian Cadillac Customer CommunicationCentre, CA1-163-005General Motors of Canada Limited1908 Colonel Sam DriveOshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repairinformation on engines, transmission, axle suspension,brakes, electrical, steering, body, etc.
Service Bulletins
Service Bulletins give additional technical serviceinformation needed to knowledgeably serviceGeneral Motors cars and trucks. Each bulletincontains instructions to assist in the diagnosis andservice of your vehicle.
Owner Information
Owner publications are written specifically for ownersand intended to provide basic operational informationabout the vehicle. The owner manual includes theMaintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner Manual, andWarranty Booklet.
RETAIL SELL PRICE: $35.00 (U.S.) plus processing fee
Without Portfolio: Owner Manual only.
RETAIL SELL PRICE: $25.00 (U.S.) plus processing fee
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Current and Past Model Order Forms
Technical Service Bulletins and Manuals are availablefor current and past model GM vehicles. To request anorder form, specify year and model name of the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only(VISA-MasterCard-Discover), visit Helm, Inc. on theWorld Wide Web at: helminc.com
Or you can write to:
Helm, IncorporatedP.O. Box 07130Detroit, MI 48207
Prices are subject to change without notice and withoutincurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices arequoted in U.S. funds. Canadian residents are to makechecks payable in U.S. funds.
Vehicle Data Recording
and Privacy
Your GM vehicle has a number of sophisticatedcomputers that record information about the vehicle’sperformance and how it is driven. For example, yourvehicle uses computer modules to monitor and controlengine and transmission performance, to monitor theconditions for airbag deployment and deploy airbags ina crash and, if so equipped, to provide antilock brakingto help the driver control the vehicle. These modulesmay store data to help your dealer/retailer technicianservice your vehicle. Some modules may also storedata about how you operate the vehicle, such as rate offuel consumption or average speed. These modulesmay also retain the owner’s personal preferences,such as radio pre-sets, seat positions, andtemperature settings.
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OnStar®
If the vehicle has OnStar and you subscribe to theOnStar services, please refer to the OnStar Termsand Conditions for information on data collectionand use.
Navigation System
If your vehicle has a navigation system, use of thesystem may result in the storage of destinations,addresses, telephone numbers, and other tripinformation. Refer to the navigation system operatingmanual for information on stored data and for deletioninstructions.
Radio Frequency
Identification (RFID)
RFID technology is used in some vehicles for functionssuch as tire pressure monitoring and ignition systemsecurity, as well as in connection with conveniencessuch as key fobs for remote door locking/unlocking andstarting, and in-vehicle transmitters for garage dooropeners. RFID technology in GM vehicles does not useor record personal information or link with any otherGM system containing personal information.
Radio Frequency Statement
This vehicle has systems that operate on a radiofrequency that comply with Part 15 of the FederalCommunications Commission (FCC) Rules andwith RSS-210/211 of Industry and Science Canada.
Operation is subject to the following two conditions:
1. The device may not cause interference.
2. The device must accept any interference received,including interference that may cause undesiredoperation of the device.
Changes or modifications to any of these systems byother than an authorized service facility could voidauthorization to use this equipment.
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Cleaning (cont.)
Weatherstrips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-102
Windshield, Backglass, and Wiper Blades . . . . . . .7-104
Wood Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-101
Climate Control System
Outlet Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25
Rear Air Conditioning and Heating System,
Electronic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26
Climate Control Systems
Dual Automatic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
Climate Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . . . . . 9-13
Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-47
Content Theft-Deterrent . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
Control of a Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-3
Coolant
Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-29
Engine Temperature Gage . . . . . . . . . . . . . . . . . . . . . . . . 4-35
Cooled Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-5
Cooling System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-28
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . 9-11
Cruise Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-8
Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-39
Cupholders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-62
Customer Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-6
Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-6
Text Telephone (TTY) Users . . . . . . . . . . . . . . . . . . . . . . . 9-6
Customer Information
Service Publications Ordering Information . . . . . . . . 9-17
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . .9-2
D
Damage Repair, Collision . . . . . . . . . . . . . . . . . . . . . . . . . . 9-13
Data Recorders, Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-19
Database Coverage Explanations . . . . . . . . . . . . . . . . . 5-59
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . . . 4-15
Defensive Driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
DIC Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-47
Doing Your Own Service Work . . . . . . . . . . . . . . . . . . . . . . .7-6
Dome Lamp Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Dome Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Door
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Power Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Programmable Automatic Door Locks . . . . . . . . . . . . 3-11
Rear Door Security Locks . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Drive Systems
All-Wheel Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-49
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Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . . . 4-41
DIC Operation and Displays . . . . . . . . . . . . . . . . . . . . . . 4-41
DIC Vehicle Customization . . . . . . . . . . . . . . . . . . . . . . . 4-57
DIC Warnings and Messages . . . . . . . . . . . . . . . . . . . . . 4-48
Driving
At Night . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-24
Before a Long Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-26
Defensive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Highway Hypnosis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-26
Hill and Mountain Roads . . . . . . . . . . . . . . . . . . . . . . . . . . 6-27
In Rain and on Wet Roads . . . . . . . . . . . . . . . . . . . . . . . . 6-25
Loss of Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12
Off-Road . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-13
Off-Road Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11
Recovery Hooks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-31
Rocking Your Vehicle to Get it Out . . . . . . . . . . . . . . . . 6-30
Winter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-28
Driving for Better Fuel Economy . . . . . . . . . . . . . . . . . . . 1-23
Dual Automatic Climate Control System . . . . . . . . . . . 4-20
DVD
Rear Seat Entertainment System . . . . . . . . . . . 4-77, 4-86
E
E85 Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-9
EDR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-18
Electrical Equipment, Add-On . . . . . . . . . . . . . . . . . . . . 7-108
Electrical System
Center Instrument Panel Fuse Block . . . . . . . . . . . . . 7-110
Fuses and Circuit Breakers . . . . . . . . . . . . . . . . . . . . . .7-108
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . .7-109
Power Windows and Other Power Options . . . . . .7-108
Underhood Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . . . 7-111
Windshield Wiper Fuses . . . . . . . . . . . . . . . . . . . . . . . . .7-108
Electronic Immobilizer
PASS-Key®III+ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24
Electronic Immobilizer Operation
PASS-Key®III+ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24
Engine
Air Cleaner/Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-22
Check and Service Engine Soon Lamp . . . . . . . . . . . 4-36
Compartment Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-16
Coolant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-29
Coolant Heater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-31
Coolant Temperature Gage . . . . . . . . . . . . . . . . . . . . . . . 4-35
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Lights (cont.)
Oil Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-38
On Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . 4-31
Safety Belt Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-39
StabiliTrak®Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-34
Tire Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-35
Tow/Haul Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-40
Loading Your Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-32
Locking Rear Axle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-9
Locks
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Lockout Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Power Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Programmable Automatic Door Locks . . . . . . . . . . . . 3-11
Rear Door Security Locks . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Loss of Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12
Lower Anchors and Tethers for Children . . . . . . . . . . . 2-59
Lumbar
Power Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
M
Magnetic Ride Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-9
Maintenance Schedule
Maintenance Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-14
Maintenance Replacement Parts . . . . . . . . . . . . . . . . . 8-12
Owner Checks and Services . . . . . . . . . . . . . . . . . . . . . . . 8-8
Recommended Fluids and Lubricants . . . . . . . . . . . . 8-10
Scheduled Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3
Malfunction Indicator Lamp . . . . . . . . . . . . . . . . . . . . . . . . 4-36
Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14
Memory Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-6
Message
DIC Warnings and Messages . . . . . . . . . . . . . . . . . . . . . 4-48
Mirrors
Automatic Dimming Rearview . . . . . . . . . . . . . . . . . . . . . 3-43
Manual Rearview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-43
Outside Convex Mirror . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-45
Outside Heated Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-45
Outside Power Foldaway Mirrors . . . . . . . . . . . . . . . . . 3-43
Park Tilt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-44
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