maintenance schedule CADILLAC ESCALADE 2020 Owner's Guide

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
SERVICE AND MAINTENANCE 351
Maintenance Records
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of
services performed in the boxes provided. Retain all maintenance receipts.Date Odometer
Reading Serviced By Maintenance Stamp Services Performed

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
CUSTOMER INFORMATION 359
Online Owner Center
Online Owner Experience (U.S.)
my.cadillac.com
The Cadillac online owner experience
allows access to videos, articles, and
vehicle health specific to your Cadillac
as well as your OnStar Account
information all in one place.
Membership Benefits
E:Download owner’s manuals and
view vehicle-specific how-to videos.
G: View maintenance schedules,
alerts, and Vehicle Diagnostic
Information. Schedule service
appointments.
I: View printable dealer-recorded
service records and self-recorded
service records.
D: Select a dealer and view
locations, maps, phone numbers, and
hours.
r: Track your vehicle’s warranty
information.
J: View active recalls or search by
Vehicle Identification Number (VIN).
See Vehicle Identification Number (VIN)
0 352.
H:Compare and shop for Cadillac
and OnStar plans and services. View
GM Card and SiriusXM information (if
equipped).
F: Chat with online help
representatives.
See my.cadillac.com to register your
vehicle.
Cadillac Owner Centre (Canada)
mycadillac.ca
Visit the Cadillac Owner Centre at
mycadillac.ca (English) or
my.cadillac.ca (French) to access
similar benefits to the U.S. site.
GM Mobility
Reimbursement Program
This program is available to qualified
applicants for cost reimbursement, up
to certain limits, of eligible
aftermarket adaptive equipment
required for the vehicle, such as hand
controls or a wheelchair/scooter lift
for the vehicle.
To learn about the GM Mobility
program, see www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has a
Mobility program. See www.gm.ca or
call 1-800-GM-DRIVE (800-463-7483)
for details. TTY users call
1-800-263-3830.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
CUSTOMER INFORMATION 365
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits, your
insurance company may initially value
the repair using aftermarket parts.
Discuss this with the repair
professional, and insist on Genuine
GM parts. Remember, if the vehicle is
leased, you may be obligated to have
the vehicle repaired with Genuine GM
parts, even if your insurance coverage
does not pay the full cost.
If another party's insurance company
is paying for the repairs, you are not
obligated to accept a repair valuation
based on that insurance company's
collision policy repair limits, as you
have no contractual limits with that
company. In such cases, you can have
control of the repair and parts choices
as long as the cost stays within
reasonable limits.Publication Ordering
Information
Service Manuals
Service manuals have the diagnosis
and repair information on the engine,
transmission, axle, suspension, brakes,
electrical system, steering system,
body, etc.
Customer Literature
Owner’s manuals are written
specifically for owners and are
intended to provide basic operational
information about the vehicle. The
owner’s manual includes the
Maintenance Schedule for all models.
Customer literature publications
available for purchase include owner’s
manuals, warranty manuals,
infotainment manuals, and portfolios.
Portfolios include an owner’s manual,
warranty manual, infotainment
manual, if applicable, and zip lock bag
or pouch.
Current and Past Models
Service manuals and customer
literature are available for many
current and past model year GM
vehicles.
To order, call 1-800-551-4123
Monday–Friday, 8:00 a.m.–6:00 p.m.
eastern time
For credit card orders only (VISA,
MasterCard, or Discover), see Helm,
Inc. at: www.helminc.com.
To order by mail, write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Make checks payable in U.S. funds.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
CONNECTED SERVICES 379
On some vehicles, Wi-Fi can also be
managed from the Wi-Fi
Hotspot menu.
MyCadillac Mobile App (If Available)
Download the myCadillac mobile app
to compatible Apple and Android
smartphones. Cadillac users can
access the following services from a
smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps.
. Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map (U.S.
market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped. .
Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with Cadillac on social
media.
Features are subject to change. For
myCadillac mobile app information
and compatibility, see my.cadillac.com.
An active OnStar or connected service
plan may be required. A compatible
device, factory-installed remote start,
and power locks are required. Data
rates apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to unlock
the doors or sound the horn and flash
the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on your
route, help locate hotels, or book a
room. These services vary by market.
Diagnostics
By monitoring and reporting on the
vehicle’s key systems, OnStar
Advanced Diagnostics, if equipped,
provides a way to keep up on
maintenance. Capabilities vary by
model. See www.onstar.com for details
and system limitations. Features are
subject to change. For updates on
feature capabilities, see
my.cadillac.com. Message and data
rates may apply.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
386 INDEX
Lumbar Adjustment . . . . . . . . . . . . . . . . . 43Front Seats . . . . . . . . . . . . . . . . . . . . . . . . . . 43
M
Magnetic Ride Control . . . . . . . . . . . . . 206
MaintenanceRecords . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351
Maintenance and Care Additional . . . . . . . . . . . . . . . . . . . . . . . . . 346
Maintenance Schedule . . . . . . . . . . . . . 339 Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . . . . . 349
Transfer Case . . . . . . . . . . . . . . . . . . . . . 196
Malfunction Indicator Lamp . . . . . . . 121
Manual Mode . . . . . . . . . . . . . . . . . . . . . . . 194
Massage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Memory Seats . . . . . . . . . . . . . . . . . . . . . . . . 45
Messages Engine Power . . . . . . . . . . . . . . . . . . . . . 136
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Vehicle Speed . . . . . . . . . . . . . . . . . . . . . 136
Mirror Child-View . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Rear Camera . . . . . . . . . . . . . . . . . . . . . . . . 34
Mirrors Automatic Dimming Rearview . . . . . 34
Convex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Folding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Mirrors (cont'd)
Heated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Tilt in Reverse . . . . . . . . . . . . . . . . . . . . . . 33
Mirrors, Interior Rearview . . . . . . . . . . . 34
Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205 Driver Control . . . . . . . . . . . . . . . . . . . . . 205
Monitor System, Tire Pressure . . . . . 299
N
Navigation Connected Services . . . . . . . . . . . . . . . 377
Net, Convenience . . . . . . . . . . . . . . . . . . . 102
New Vehicle Break-In . . . . . . . . . . . . . . . 183
O
Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Off-Road . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171 Driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Oil Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
Engine Oil Life System . . . . . . . . . . . 263
Pressure Light . . . . . . . . . . . . . . . . . . . . . 128
Older Children, Restraints . . . . . . . . . . . 79
Online Owner Center . . . . . . . . . . . . . . . 359
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 369
OnStar Additional Information . . . . 372 OnStar Emergency . . . . . . . . . . . . . . . . . . 371
OnStar Overview . . . . . . . . . . . . . . . . . . . . 370
OnStar Security . . . . . . . . . . . . . . . . . . . . . 371
Outlets
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Overheating, Engine . . . . . . . . . . . . . . . . 269
Overview Instrument Panel . . . . . . . . . . . . . . . . . . . . 5
P
ParkShifting Out of . . . . . . . . . . . . . . . . . . . . 189
Park Assist . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Parking Brake . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Brake and P (Park)Mechanism Check . . . . . . . . . . . . . . . 276
Extended . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Over Things That Burn . . . . . . . . . . . 190
Parking or Backing Assistance Systems . . . . . . . . . . . . . . . 219
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Passenger Compartment Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Passenger Sensing System . . . . . . . . . . 73
Perchlorate Materials
Requirements, California . . . . . . . . . 257