key CADILLAC ESCALADE 2020 Owner's Manual

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
ContentsIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Keys, Doors, and Windows . . . . . . . . . . 7
Seats and Restraints . . . . . . . . . . . . . . . 40
Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Instruments and Controls . . . . . . . . 104
Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Infotainment System . . . . . . . . . . . . . 156
Climate Controls . . . . . . . . . . . . . . . . . . 157
Driving and Operating . . . . . . . . . . . . 166
Vehicle Care . . . . . . . . . . . . . . . . . . . . . . . 255
Service and Maintenance . . . . . . . . . 338
Technical Data . . . . . . . . . . . . . . . . . . . . 352
Customer Information . . . . . . . . . . . . 356
Reporting Safety Defects . . . . . . . . . 366
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 370
Connected Services . . . . . . . . . . . . . . . 377
Index . . . . . . . . . . . . . . . . . . . . . . . . 380

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
KEYS, DOORS, AND WINDOWS 7
Keys, Doors, and
Windows
Keys and Locks
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Remote Keyless Entry (RKE)System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Remote Keyless Entry (RKE) System Operation . . . . . . . . . . . . . . . . . 8
Remote Vehicle Start . . . . . . . . . . . . . . 15
Door Locks . . . . . . . . . . . . . . . . . . . . . . . . . 16
Power Door Locks . . . . . . . . . . . . . . . . . 19
Delayed Locking . . . . . . . . . . . . . . . . . . . 19
Automatic Door Locks . . . . . . . . . . . . 19
Lockout Protection . . . . . . . . . . . . . . . . 19
Safety Locks . . . . . . . . . . . . . . . . . . . . . . . . 20
Doors
Liftgate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Power Assist Steps . . . . . . . . . . . . . . . . . 28
Vehicle Security
Vehicle Security . . . . . . . . . . . . . . . . . . . . 28
Vehicle Alarm System . . . . . . . . . . . . . 28
Steering Column Lock . . . . . . . . . . . . . 30
Immobilizer . . . . . . . . . . . . . . . . . . . . . . . . 31
Immobilizer Operation . . . . . . . . . . . . 31
Exterior Mirrors
Convex Mirrors . . . . . . . . . . . . . . . . . . . . 32
Power Mirrors . . . . . . . . . . . . . . . . . . . . . . 32
Folding Mirrors . . . . . . . . . . . . . . . . . . . . 33
Heated Mirrors . . . . . . . . . . . . . . . . . . . . . 33
Reverse Tilt Mirrors . . . . . . . . . . . . . . . 33
Interior Mirrors
Interior Rearview Mirrors . . . . . . . . . 34
Automatic Dimming Rearview Mirror . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Rear Camera Mirror . . . . . . . . . . . . . . . 34
Child-View Mirror . . . . . . . . . . . . . . . . . . 36
Windows
Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Power Windows . . . . . . . . . . . . . . . . . . . . 36
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Roof
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Keys and Locks
Keys
{Warning
Leaving children in a vehicle with a
Remote Keyless Entry (RKE)
transmitter is dangerous and
children or others could be
seriously injured or killed. They
could operate the power windows
or other controls or make the
vehicle move. The windows will
function with the RKE transmitter
in the vehicle, and children or
others could be caught in the path
of a closing window. Do not leave
children in a vehicle with an RKE
transmitter.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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8 KEYS, DOORS, AND WINDOWS
Press the button on the side of the
RKE transmitter to remove the key.
Never pull the key out without
pressing the button.
The key, inside the Remote Keyless
Entry (RKE) transmitter, can be used
for all locks.
See your dealer if a replacement key
or additional key is needed.
If locked out of the vehicle, see
Roadside Service0360.
With an active OnStar or connected
service plan, an OnStar Advisor may
remotely unlock the vehicle. See
OnStar Overview 0370.
Remote Keyless Entry
(RKE) System
See Radio Frequency Statement 0366. If there is a decrease in the Remote
Keyless Entry (RKE) operating range:
.
Check the distance. The
transmitter may be too far from
the vehicle.
. Check the location. Other vehicles
or objects may be blocking the
signal.
. Check the transmitter's battery.
See “Battery Replacement ”later in
this section.
. If the transmitter is still not
working correctly, see your dealer
or a qualified technician for
service.
Remote Keyless Entry
(RKE) System Operation
The Keyless Access system allows for
vehicle entry when the Remote
Keyless Entry (RKE) transmitter is
within 1 m (3 ft). See “Keyless Access
Operation ”later in this section.
The RKE transmitter functions may
work up to 60 m (197 ft) away from
the vehicle.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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KEYS, DOORS, AND WINDOWS 9
Other conditions can affect the
performance of the transmitter. See
Remote Keyless Entry (RKE) System
08.
Q:Press to lock all doors.
If enabled, the turn signal lamps flash
once on the second press to indicate
locking has occurred. If enabled, the
horn chirps when
Qis pressed again
within three seconds. See Vehicle
Personalization 0136. If the driver door is open when
Qis
pressed and Unlocked Door
Anti-Lockout is enabled, all doors will
lock and then the driver door will
immediately unlock. See Vehicle
Personalization 0136. If the passenger
door is open when
Qis pressed, all
doors lock.
Pressing
Qarms the alarm system.
See Vehicle Alarm System 028.
K:Press once to unlock the driver
door. If
Kis pressed again within
three seconds, all remaining doors
unlock. The interior lamps may come
on and stay on for 20 seconds or until
the ignition is turned on.
If enabled, the turn signal lamps flash
twice to indicate unlocking has
occurred. If enabled, the exterior
lamps may turn on. See Vehicle
Personalization 0136.
Pressing
Kon the RKE transmitter
disarms the alarm system. See Vehicle
Alarm System 028. Press and hold
Kuntil the windows
fully open, if remote window
operation is enabled. See Vehicle
Personalization 0136.
c:Press twice to open the liftglass.
b:Press twice to open or close the
liftgate. Press once to stop the liftgate
from moving.
7: Press and release to initiate
vehicle locator. The turn signal lamps
flash and the horn sounds three times.
Press and hold
7for more than
three seconds to activate the panic
alarm. The turn signal lamps flash
and the horn sounds for 30 seconds,
or until
7is pressed again or the
vehicle is started. The ignition must
be off for the panic alarm to work.
/: If equipped, press and releaseQ,
then immediately press and hold
/
until the turn signals flash or for at
least four seconds. The engine may be

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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10 KEYS, DOORS, AND WINDOWS
started from outside the vehicle using
the RKE transmitter. SeeRemote
Vehicle Start 015.
Keyless Access Operation
The Keyless Access system allows for
the doors and liftgate to be accessed
without pressing the RKE transmitter
button. The RKE transmitter must be
within 1 m (3 ft) of the liftgate or door
being opened. The buttons are on the
outside door handles.
Keyless Access can be turned off or
programmed to unlock all doors on
the first lock/unlock press from the
driver door. See Vehicle Personalization
0 136.
If equipped with memory seats, RKE
transmitters 1 and 2 are linked to
seating positions of memory 1 or 2.
See Memory Seats 045.
Keyless Unlocking/Locking from the
Driver Door
When the doors are locked and the
RKE transmitter is within 1 m (3 ft) of
the door handle, pressing the lock/
unlock button on the driver door
handle will unlock the driver door. If the lock/unlock button is pressed
again within five seconds, all
passenger doors and the liftgate will
unlock.
Driver Side Shown, Passenger Similar
Pressing the lock/unlock button will
cause all doors to lock if any of the
following occur:
. It has been no more than
five seconds since the first lock/
unlock button press.
. Two lock/unlock button presses
were used to unlock all doors.
. Any vehicle door has been opened
and all doors are now closed. Keyless Unlocking/Locking from the
Passenger Doors
When the doors are locked and the
RKE transmitter is within 1 m (3 ft) of
the door handle, pressing the lock/
unlock button on a passenger door
handle will unlock all doors. Pressing
the lock/unlock button will cause all
doors to lock if any of the following
occur:
.
The lock/unlock button was used
to unlock all doors.
. Any vehicle door has been opened
and all doors are now closed.
Disable/Enable Keyless Unlocking of
Exterior Door Handles and Liftgate
If equipped, keyless unlocking of the
exterior door handles and liftgate can
be disabled and enabled.
Disabling Keyless Unlocking:
With the vehicle off, press and hold
Q
andKon the RKE transmitter at the
same time for approximately
three seconds. The turn signal lamps
will flash four times quickly to
indicate access is disabled. Using any

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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KEYS, DOORS, AND WINDOWS 11
exterior handle to unlock the doors or
open the liftgate will cause the turn
signal lamps to flash four times
quickly, indicating access is disabled.
If disabled, disarm the alarm system
before starting the vehicle.
Enabling Keyless Unlocking:
With the vehicle off, press and hold
Q
andKon the RKE transmitter at the
same time for approximately
three seconds. The turn signal lamps
will flash twice quickly to indicate
access is enabled.
Enabling and disabling can also be
may also be configured from the
personalization menu. See “Passive
Door Unlock” underVehicle
Personalization 0136.
Passive Locking
Keyless Access will lock the vehicle
several seconds after all doors are
closed, if the vehicle is off and at least
one RKE transmitter has been
removed from the interior, or none
remain in the interior. If other electronic devices interfere
with the RKE transmitter signal, the
vehicle may not detect the RKE
transmitter inside the vehicle.
If passive locking is enabled, the doors
may lock with the RKE transmitter
inside the vehicle. Do not leave the
RKE transmitter in an unattended
vehicle.
To customize the doors to
automatically lock when exiting the
vehicle, see
“Remote Lock, Unlock,
Start ”under Vehicle Personalization
0 136.
Temporary Disable of Passive
Locking
Temporarily disable passive locking by
pressing and holding
Kon the
interior door switch with a door open
for at least four seconds, or until three
chimes are heard. Passive locking will
then remain disabled until
Qon the
interior door is pressed, or until the
vehicle is turned on. Remote Left In Vehicle Alert
When the vehicle is turned off and an
RKE transmitter is left in the vehicle,
the horn will chirp three times after
all doors are closed. To turn on or off
see
Vehicle Personalization 0136.
Remote No Longer in Vehicle Alert
If the vehicle is on with a door open,
and then all doors are closed, the
vehicle will check for RKE
transmitters inside. If an RKE
transmitter is not detected, the Driver
Information Center (DIC) will display
NO REMOTE DETECTED and the horn
will chirp three times. This occurs
only once each time the vehicle is
driven. To turn on or off see Vehicle
Personalization 0136.
Keyless Liftgate Opening
Press the touch pad on the rear of the
liftgate above the license plate to open
the liftgate when all doors are
unlocked or when the transmitter is
within 1 m (3 ft).

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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12 KEYS, DOORS, AND WINDOWS
Keyless Liftglass Opening
Press the exterior liftglass button to
open the liftglass when all doors are
unlocked or when the transmitter is
within 1 m (3 ft).
Key Access
To access a vehicle with a weak
transmitter battery, seeDoor Locks
0 16.
Programming Transmitters to
the Vehicle
Only RKE transmitters programmed to
the vehicle will work. If a transmitter
is lost or stolen, a replacement can be
purchased and programmed through
your dealer. The vehicle can be
reprogrammed so that lost or stolen
transmitters no longer work. Each
vehicle can have up to eight
transmitters matched to it.
Programming with Recognized
Transmitters
A new transmitter can be programmed
to the vehicle when there are two
recognized transmitters. To program, the vehicle must be off
and all transmitters, both currently
recognized and new, must be
with you.
1. Remove the key from the recognized transmitter.
2. Place the two recognized transmitters in the cupholder or
on the passenger seat.
3. Remove the key lock cylinder cap on the driver door handle. See
Door Locks 016. Insert the
vehicle key into the key lock
cylinder on the driver door
handle; then turn the key
counterclockwise, to the unlock
position, five times within
10 seconds.
The DIC displays READY FOR
REMOTE #2, 3, 4, ETC.
4. Open the center console storage
area and the storage tray.
5. Place the new transmitter in the transmitter pocket/insert, in
front of the center console
storage area.
6. Press ENGINE START/STOP. When the transmitter is learned,
the DIC display will show that it
is ready to program the next
transmitter.
7. Remove the transmitter from the transmitter pocket/insert and
press
KorQon the transmitter.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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KEYS, DOORS, AND WINDOWS 13
To program additional
transmitters, repeat Steps 4–7.
When all additional transmitters
are programmed, press and hold
ENGINE START/STOP for
approximately 12 seconds to exit
programming mode.
8. Put the key back into the transmitter.
9. Replace the key lock cylinder cap. See Door Locks 016.
Programming without Recognized
Transmitters
If two currently recognized
transmitters are not available, follow
this procedure to program up to eight
transmitters. This feature is not
available in Canada. This procedure
will take approximately 30 minutes to
complete. The vehicle must be off and
all transmitters to be programmed
must be with you. 1. Remove the vehicle key from the transmitter.
2. Remove the key lock cylinder cap on the driver door handle. See
Door Locks 016. Insert the vehicle key into the key lock
cylinder on the driver door
handle; then turn the key
counterclockwise, to the unlock
position, five times within
10 seconds.
The DIC displays REMOTE
LEARN PENDING,
PLEASE WAIT.
3. Wait for 10 minutes until the DIC displays PRESS ENGINE
START BUTTON TO LEARN,
then press ENGINE
START/STOP.
The DIC will again display
REMOTE LEARN PENDING,
PLEASE WAIT.
4. Repeat Step 3 two additional times. After the third time all
previously known transmitters
will no longer work with the
vehicle. Remaining transmitters
can be relearned during the next
steps.
The DIC should now display
READY FOR REMOTE # 1.
5. Place the new transmitter in thetransmitter pocket/insert, in
front of the center console
storage area. The storage area
will need to be opened to access
the transmitter pocket/insert.
6. Press ENGINE START/STOP. When the transmitter is learned,
the DIC display will show that it
is ready to program the next
transmitter.
7. Remove the transmitter from the transmitter pocket/insert and
press
KorQon the transmitter.
To program additional
transmitters, repeat Steps 5–7.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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14 KEYS, DOORS, AND WINDOWS
When all additional transmitters
are programmed, press and hold
ENGINE START/STOP for
approximately 12 seconds to exit
programming mode.
8. Return the key back into the transmitter.
9. Replace the key lock cylinder cap. See Door Locks 016.
Starting the Vehicle with a Low
Transmitter Battery
If the transmitter battery is weak or if
there is interference with the signal,
the DIC may display NO REMOTE
DETECTED or NO REMOTE KEY WAS
DETECTED PLACE KEY IN
TRANSMITTER POCKET THEN
START YOUR VEHICLE when starting
the vehicle.
To start the vehicle:
1. Open the center console storage area and the storage tray.2. Place the transmitter in thetransmitter pocket/insert.
3. With the vehicle in P (Park) or N (Neutral) press the brake pedal
and ENGINE START/STOP.
Replace the transmitter battery
as soon as possible.
Battery Replacement
Caution
When replacing the battery, do not
touch any of the circuitry on the
transmitter. Static from your body
could damage the transmitter. Replace the battery if the DIC displays
REPLACE BATTERY IN REMOTE KEY.
1. Press the button on the side of
the RKE transmitter near the
bottom to remove the key. Never
pull the key out without pressing
the button.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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KEYS, DOORS, AND WINDOWS 15
2. Separate the two halves of thetransmitter using a flat tool
inserted into the bottom center
of the transmitter. Do not use
the key slot.3. Remove the old battery. Do notuse a metal object.
4. Insert the new battery on the back housing, positive side facing
down. Replace with a CR2032 or
equivalent battery.
5. Align the front and back housing then snap the transmitter
together.
6. Reinsert the key.
Remote Vehicle Start
The climate control system will come
on when the vehicle is started
remotely depending on the outside
temperature.
The rear defog and heated and
cooled seats, if equipped, may
also come on. See Heated and Cooled
Front Seats 049 and
Vehicle Personalization 0136.
Laws in some communities may
restrict the use of remote starters.
Check local regulations for any
requirements on remote starting of
vehicles.
Do not use remote start if the vehicle
is low on fuel. The vehicle could run
out of fuel.
The vehicle cannot be remote
started if:
. The transmitter is in the vehicle.
. The vehicle is not off.
. The hood is not closed.
. There is an emission control
system malfunction and the
malfunction indicator lamp is on.