seats CADILLAC ESCALADE 2020 Owner's Manual

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
ContentsIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Keys, Doors, and Windows . . . . . . . . . . 7
Seats and Restraints . . . . . . . . . . . . . . . 40
Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Instruments and Controls . . . . . . . . 104
Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Infotainment System . . . . . . . . . . . . . 156
Climate Controls . . . . . . . . . . . . . . . . . . 157
Driving and Operating . . . . . . . . . . . . 166
Vehicle Care . . . . . . . . . . . . . . . . . . . . . . . 255
Service and Maintenance . . . . . . . . . 338
Technical Data . . . . . . . . . . . . . . . . . . . . 352
Customer Information . . . . . . . . . . . . 356
Reporting Safety Defects . . . . . . . . . 366
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 370
Connected Services . . . . . . . . . . . . . . . 377
Index . . . . . . . . . . . . . . . . . . . . . . . . 380

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
10 KEYS, DOORS, AND WINDOWS
started from outside the vehicle using
the RKE transmitter. SeeRemote
Vehicle Start 015.
Keyless Access Operation
The Keyless Access system allows for
the doors and liftgate to be accessed
without pressing the RKE transmitter
button. The RKE transmitter must be
within 1 m (3 ft) of the liftgate or door
being opened. The buttons are on the
outside door handles.
Keyless Access can be turned off or
programmed to unlock all doors on
the first lock/unlock press from the
driver door. See Vehicle Personalization
0 136.
If equipped with memory seats, RKE
transmitters 1 and 2 are linked to
seating positions of memory 1 or 2.
See Memory Seats 045.
Keyless Unlocking/Locking from the
Driver Door
When the doors are locked and the
RKE transmitter is within 1 m (3 ft) of
the door handle, pressing the lock/
unlock button on the driver door
handle will unlock the driver door. If the lock/unlock button is pressed
again within five seconds, all
passenger doors and the liftgate will
unlock.
Driver Side Shown, Passenger Similar
Pressing the lock/unlock button will
cause all doors to lock if any of the
following occur:
. It has been no more than
five seconds since the first lock/
unlock button press.
. Two lock/unlock button presses
were used to unlock all doors.
. Any vehicle door has been opened
and all doors are now closed. Keyless Unlocking/Locking from the
Passenger Doors
When the doors are locked and the
RKE transmitter is within 1 m (3 ft) of
the door handle, pressing the lock/
unlock button on a passenger door
handle will unlock all doors. Pressing
the lock/unlock button will cause all
doors to lock if any of the following
occur:
.
The lock/unlock button was used
to unlock all doors.
. Any vehicle door has been opened
and all doors are now closed.
Disable/Enable Keyless Unlocking of
Exterior Door Handles and Liftgate
If equipped, keyless unlocking of the
exterior door handles and liftgate can
be disabled and enabled.
Disabling Keyless Unlocking:
With the vehicle off, press and hold
Q
andKon the RKE transmitter at the
same time for approximately
three seconds. The turn signal lamps
will flash four times quickly to
indicate access is disabled. Using any

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
KEYS, DOORS, AND WINDOWS 15
2. Separate the two halves of thetransmitter using a flat tool
inserted into the bottom center
of the transmitter. Do not use
the key slot.3. Remove the old battery. Do notuse a metal object.
4. Insert the new battery on the back housing, positive side facing
down. Replace with a CR2032 or
equivalent battery.
5. Align the front and back housing then snap the transmitter
together.
6. Reinsert the key.
Remote Vehicle Start
The climate control system will come
on when the vehicle is started
remotely depending on the outside
temperature.
The rear defog and heated and
cooled seats, if equipped, may
also come on. See Heated and Cooled
Front Seats 049 and
Vehicle Personalization 0136.
Laws in some communities may
restrict the use of remote starters.
Check local regulations for any
requirements on remote starting of
vehicles.
Do not use remote start if the vehicle
is low on fuel. The vehicle could run
out of fuel.
The vehicle cannot be remote
started if:
. The transmitter is in the vehicle.
. The vehicle is not off.
. The hood is not closed.
. There is an emission control
system malfunction and the
malfunction indicator lamp is on.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
KEYS, DOORS, AND WINDOWS 31
.A message that the steering wheel
must be turned and the vehicle
must be started again indicates
that the column lock mechanism
is bound, the column locking
device was unable to unlock the
steering column, and the vehicle
did not start. If this happens,
immediately turn the steering
wheel from side to side to unbind
the column lock. If this does not
unlock the steering column, turn
the vehicle off and open the driver
door to reset the system. Then
turn the vehicle on and
immediately turn the steering
wheel side to side for about
15 seconds. In some cases, it may
take significant force to unbind
the column.
To keep the steering column from
binding, straighten the front wheels
before turning off the vehicle.
Immobilizer
See Radio Frequency Statement 0366.
Immobilizer Operation
This vehicle has a passive
theft-deterrent system.
The system does not have to be
manually armed or disarmed.
The vehicle is automatically
immobilized when the vehicle is
turned off.
The immobilization system is
disarmed when the ignition is on and
a valid transmitter is found in the
vehicle.
The security light in the instrument
cluster comes on if there is a problem
with arming or disarming the
theft-deterrent system.
The system has one or more
transmitters matched to an
immobilizer control unit in the
vehicle. Only a correctly matched transmitter will start the vehicle.
If the transmitter is ever damaged,
you may not be able to start the
vehicle.
If the engine does not start and the
security light stays on, there is a
problem with the system. Turn the
vehicle off and try again.
If the RKE transmitter appears to be
undamaged, try another transmitter or
place the transmitter in the
transmitter pocket/insert next to the
center console storage area between
the driver and front passenger seats.
See
“Starting the Vehicle with a Low
Transmitter Battery” underRemote
Keyless Entry (RKE) System Operation
0 8.
If the engine does not start with the
other transmitter or when the
transmitter is in the pocket/insert, the
vehicle needs service. See your dealer
who can service the theft-deterrent
system and have a new transmitter
programmed to the vehicle.
Do not leave the transmitter or device
that disarms or deactivates the
theft-deterrent system in the vehicle.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
KEYS, DOORS, AND WINDOWS 33
Folding Mirrors
Power Folding
1. Press{to fold the mirrors
inward.
2. Press
{again to return the
mirrors to the driving position.
Resetting the Power Folding Mirrors
Reset the power folding mirrors if:
. The mirrors are accidentally
obstructed while folding.
. They are accidentally manually
folded/unfolded. .
The mirrors will not stay in the
unfolded position.
. The mirrors vibrate at normal
driving speeds.
Fold and unfold the mirrors one time
using the mirror controls to reset
them to their normal position.
A popping noise may be heard during
the resetting of the power folding
mirrors. This sound is normal after a
manual folding operation.
Remote Mirror Folding
If equipped, press and holdQon the
RKE transmitter for approximately
one second to automatically fold the
exterior mirrors. Press and hold
Kon
the RKE transmitter for approximately
one second to unfold. See Remote
Keyless Entry (RKE) System Operation
0 8.
This feature is turned on or off
through vehicle personalization. See
Vehicle Personalization 0136.
Heated Mirrors
K
:Press to heat the outside mirrors.
See “Rear Window Defogger” under
Dual Automatic Climate Control System
0 157.
Reverse Tilt Mirrors
If equipped with memory seats, the
passenger and/or driver mirror tilts to
a preselected position when the
vehicle is in R (Reverse). This allows
the curb to be seen when parallel
parking.
The mirror(s) return to the original
position when:
.
The vehicle is shifted out of
R (Reverse), or remains in
R (Reverse) for about 30 seconds.
. The ignition is turned off.
. The vehicle is driven in
R (Reverse) above a set speed.
To turn this feature on or off, see
Vehicle Personalization 0136.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
40 SEATS AND RESTRAINTS
Seats and Restraints
Head Restraints
Head Restraints . . . . . . . . . . . . . . . . . . . . 41
Front Seats
Power Seat Adjustment . . . . . . . . . . . 42
Lumbar Adjustment . . . . . . . . . . . . . . . 43
Reclining Seatbacks . . . . . . . . . . . . . . . 45
Memory Seats . . . . . . . . . . . . . . . . . . . . . . 45
Massage . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Heated and Cooled Front Seats . . . 49
Rear Seats
Rear Seats . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Heated Rear Seats . . . . . . . . . . . . . . . . . 50
Second Row Seats . . . . . . . . . . . . . . . . . 51
Third Row Seats . . . . . . . . . . . . . . . . . . . 55
Seat Belts
Seat Belts . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
How to Wear Seat BeltsProperly . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Lap-Shoulder Belt . . . . . . . . . . . . . . . . . . 60
Seat Belt Use During Pregnancy . . . . . . . . . . . . . . . . . . . . . . . . . 65
Seat Belt Extender . . . . . . . . . . . . . . . . . 66
Safety System Check . . . . . . . . . . . . . . 66
Seat Belt Care . . . . . . . . . . . . . . . . . . . . . . 66 Replacing Seat Belt System Parts
after a Crash . . . . . . . . . . . . . . . . . . . . . . 66
Airbag System
Airbag System . . . . . . . . . . . . . . . . . . . . . 67
Where Are the Airbags? . . . . . . . . . . . 69
When Should an AirbagInflate? . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
What Makes an Airbag Inflate? . . . 71
How Does an Airbag Restrain? . . . 71
What Will You See after an Airbag Inflates? . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Passenger Sensing System . . . . . . . . 73
Servicing the Airbag-Equipped Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Adding Equipment to the Airbag-Equipped Vehicle . . . . . . . . 77
Airbag System Check . . . . . . . . . . . . . . 78
Replacing Airbag System Parts after a Crash . . . . . . . . . . . . . . . . . . . . . . 78
Child Restraints
Older Children . . . . . . . . . . . . . . . . . . . . . 79
Infants and Young Children . . . . . . 81
Child Restraint Systems . . . . . . . . . . . 83
Where to Put the Restraint . . . . . . . 85
Lower Anchors and Tethers forChildren (LATCH System) . . . . . . . 86
Replacing LATCH System Parts
After a Crash . . . . . . . . . . . . . . . . . . . . . 94 Securing Child Restraints (With
the Seat Belt in the
Rear Seat) . . . . . . . . . . . . . . . . . . . . . . . . 94
Securing Child Restraints (With the Seat Belt in the
Front Seat) . . . . . . . . . . . . . . . . . . . . . . . 96

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
SEATS AND RESTRAINTS 41
Head Restraints
Front Seats
The vehicle’s front seats have
adjustable head restraints in the
outboard seating positions.
{Warning
With head restraints that are not
installed and adjusted properly,
there is a greater chance that
occupants will suffer a neck/spinal
injury in a crash. Do not drive until
the head restraints for all occupants
are installed and adjusted properly.
Adjust the head restraint so that the
top of the restraint is at the same
height as the top of the occupant's
head. This position reduces the
chance of a neck injury in a crash.The height of the head restraint can
be adjusted. Pull the head restraint up
to raise it. Try to move the head
restraint to make sure that it is locked
in place.
To lower the head restraint, press the
button, located on the top of the
seatback, and push the head restraint
down. Try to move the head restraint
after the button is released to make
sure that it is locked in place.
The front seat outboard head
restraints are not removable.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
42 SEATS AND RESTRAINTS
Second Row Seats
The vehicle's second row seats have
head restraints in the outboard
seating positions that cannot be
adjusted.
The second row seat outboard head
restraints are not removable.
Third Row Seats
The third row seat head restraint can
be lowered to allow for better visibility
when the rear seat is unoccupied.To lower the head restraint, press the
button located on the top of the
seatback and push the head
restraint down.
Return the lowered head restraint to
the upright position until it locks into
place. Push and pull on the head
restraint to make sure it is locked.
If you are installing a child restraint
in the third row seat, see
“Securing a
Child Restraint Designed for the
LATCH System ”under Lower Anchors
and Tethers for Children (LATCH
System) 086.
Front Seats
Power Seat Adjustment
{Warning
You can lose control of the vehicle
if you try to adjust a driver seat
while the vehicle is moving. Adjust
the driver seat only when the
vehicle is not moving.
{Warning
The power seats will work with the
ignition off. Children could operate
the power seats and be injured.
Never leave children alone in the
vehicle.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
SEATS AND RESTRAINTS 43
Uplevel Seat Adjustment
If equipped, the ignition must be on
to use all uplevel seat features.
1. Feature Select
2. Up
3. Rearward
4. Down
5. Forward
.Move Feature Select (1) to display
seat adjustments on the
infotainment display. Press and
release or hold to scroll through
features. .
Press Up (2) to make upward
adjustments of the selected
feature.
. Press Rearward (3) to make
rearward adjustments of the
selected feature.
. Press Down (4) to make downward
adjustments of the selected
feature.
. Press Forward (5) to make forward
adjustments of the selected
feature.
Base Seat Adjustment
To adjust the seat:
. Move the seat forward or rearward
by sliding the control forward or
rearward.
. Raise or lower the front part of the
seat cushion by moving the front
of the control up or down.
. Raise or lower the seat by moving
the rear of the control up or down.
Lumbar Adjustment
Lumbar and Bolster Support

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
44 SEATS AND RESTRAINTS
To adjust lumbar support:
.Press and hold the control forward
to increase or rearward to decrease
upper and lower lumbar support
at the same time.
. Press and hold the control up to
increase upper lumbar support
and decrease lower lumbar
support.
Press and hold the control down
to increase lower lumbar support
and decrease upper lumbar
support.
Uplevel Seat Adjustment To adjust lumbar support, if equipped:
.
Press and release or hold Feature
Select (1) to scroll to lumbar
support on the infotainment
display.
. Press Forward (5) or Rearward (3)
to adjust lumbar forward or
rearward.
. Press Up (2) or Down (4) to adjust
lumbar up or down.
To adjust bolster support, if equipped:
Uplevel Seat Adjustment .
Press and release or hold Feature
Select (1) to scroll to bolster
support on the infotainment
display.
. Press Forward (5) or Rearward (3)
to adjust bolster support inward or
outward.
Upper Shoulder Support
To adjust upper shoulder support,
if equipped:
.Press and release or hold Feature
Select (1) to scroll to upper
shoulder support on the
infotainment display.