audio CADILLAC ESCALADE 2021 Owner's Guide

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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INFOTAINMENT SYSTEM 179
A flashing light indicates the
headphones are not in range. Move
them closer to the forward overhead
screen until the light stops flashing.
If the light does not come on, check
the batteries. Intermittent sound or
static can also indicate weak batteries.
See“Battery Replacement ”later in this
section.
Turn the headphones off when they
are not in use.
Press the center of the right side of
the headphone to change the channel.
Channel 1 will provide audio
associated with screen 1 and channel 2
will provide audio associated with
screen 2.
Infrared transmitters are on the top of
the right seatback video screen. The
headphones shut off automatically to
save the battery power if the RSI
system is off or if the headphones are
out of range of the transmitters for
more than three minutes. Moving too
far forward or stepping out of the
vehicle can cause the headphones to
lose the signal or have static.
Use the volume control on the
headphones to adjust the volume. For best audio performance, wear the
headphones as indicated with L (Left)
and R (Right) on the ear pads. Do not
let anything cover the ear pads.
Caution
Do not store the headphones in
heat or direct sunlight. This could
damage the headphones and repairs
would not be covered by the vehicle
warranty. Storage in extreme cold
can weaken the batteries. Keep the
headphones stored in a cool, dry
place.
If the foam ear pads become worn or
damaged, the pads can be replaced
separately. To purchase replacement
ear pads, call 1-888-293-3332 or
contact your dealer.
Battery Replacement
To change the batteries: 1. Loosen the screw to the battery door on the left side of the
headphones.
2. Slide the battery door open.
3. Replace the two AAA batteries. 4. Replace the battery door and
tighten the screw.
Remove the batteries if the
headphones will not be used for a
long time.
RSI Troubleshooting
No power : The ignition might not be
on or in ACC/ACCESSORY.
There is no sound from the
headphones with the indicator light
on : If the batteries are good, make
sure the headphones are programmed
to the correct screen and on the
correct channel for the screen being
viewed.
Sometimes the wireless headphone
audio cuts out or buzzes : Check for
obstructions, low batteries, reception
range, and interference from cell
phone towers or from cellular
telephone use in the vehicle. Check
that the headphones are on correctly
using the L (Left) and R (Right) on the
headphones. Check that the
headphones are positioned properly
with the headband across the top of
the head.

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186 INFOTAINMENT SYSTEM
Zoom Control
To zoom in or out, perform one of the
following:
.Rotate the Multifunction Controller
(MFC) to zoom in or out on
the map.
.Double tap with one finger to zoom
in or single tap with two fingers to
zoom out on the map.
.Use the index finger and thumb to
zoom out by pinching and then
zoom in by spreading those two
fingers on the map.
Map Gestures and Map Scale
Use the following gestures on the
infotainment display to adjust the
map scale and display options.
.Pinch to zoom in or out.
.Pan the map.
.Use two fingers to tilt down and
change from 2D to 3D. Tilt up to
change back to 2D.
.Rotate the map.
The MFC can also shift up, down, left,
or right to pan the map.
See Using the System 0160.
Mute
When in active guidance, the audio
prompts while using navigation can be
muted. Touch Mute in the Active
Menu. A slash will appear on the
speaker to indicate voice guidance is
muted.
Active Guidance View
When a destination is chosen and a
navigation session is active, the
navigation system enters into an
Active Guidance View (AGV).
Lane Guidance
The map will display the lane
information for the upcoming
maneuver if it is available.
Junction View
When a vehicle is on the highway and
approaching the exit, an image
displays the lane that the vehicle must
stay in to complete the next
maneuver. Quick-Turn View
When the vehicle is approaching a
turn with the next turn following in
quick succession, a quick-turn list
appears below the primary turn
indicator. An audio prompt will
announce the quick turn.
Auto-Zoom
When approaching a maneuver, the
map will automatically zoom in to
show both the vehicle icon and the
upcoming maneuver to give a better
view of the maneuver. Once the
maneuver is complete, the system will
zoom back to the previous zoom level.
Touch Settings, then More Settings,
and then touch Map Preferences to
access Auto-Zoom. This feature can be
enabled or disabled.

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Database Coverage
Explanations
Coverage areas vary with respect to
the level of map detail available for
any given area. Some areas feature
greater levels of detail than others.
If this happens, it does not mean
there is a problem with the system. As
the map data is updated, more detail
can become available for areas that
previously had limited detail. SeeMap
Data Updates 0190.
Voice Recognition
If equipped, voice recognition allows
for hands-free operation within the
navigation, audio, and phone. This
feature can be started by pressing
g
on the steering wheel.
However, not all features within these
areas are supported by voice
commands. Generally, only complex
tasks that require multiple manual
interactions to complete are
supported by voice commands. For example, tasks that take more
than one or two touches, such as a
song or artist to play from a media
device, would be supported by voice
commands. Other tasks, like adjusting
the volume or seeking up or down, are
audio features that are easily
performed by touching one or two
options, and are not supported by
voice commands.
In general there are flexible ways to
speak commands for completing the
tasks.
If your language supports it, try
stating a one-shot command, such as
“Directions to address city, state/province>.”
Do not include
the ZIP code while stating the address
during the command. Another
example of a one-shot Destination
Entry command is, “Directions to
Place of Interest at .” If these
commands do not work, try saying,
“Take me to Place of Interest ”or “Find
address ”and the system will walk you
through by asking additional
questions.
Hybrid Speech Recognition
If equipped, this feature helps
distinguish words by using
Internet-based information along with
the system’s voice recognition
database. This allows you to speak
more naturally when using voice
recognition.
Using Voice Recognition
Voice recognition becomes available
once the system has been initialized.
This begins when the ignition is
turned on. Initialization may take a
few moments.
1. Press
gon the steering wheel
controls to activate voice
recognition.
2. The audio system mutes and the system plays a prompt.
3. Clearly speak one of the commands described in this section.
A voice recognition system prompt
can be interrupted while it is
playing by pressing
gagain.
Once voice recognition is started, both
the infotainment display and
instrument cluster show the selections

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.Navigation destinations can be
made in a single command using
keywords. A few examples are:“I
want directions to an address,” “I
need to find a place of interest or
(POI),” or“Find contact.”
The system responds by requesting
more details. For other POIs, say the
name of a category like
“Restaurants,” “Shopping Malls,” or
“Hospitals.”
.Navigating to a destination outside
of the current country takes more
than one command. The first
command is to tell the system
where the navigation will take place,
such as an Address, Intersection,
POI, or Contact. If Address or
Intersection is selected, the second
command is to say, “Change
Country.” Once the system responds,
say the country before saying the
rest of the address and/or
intersection.
If POI is asked for, say “Change
Location,” then“Change Country.”
Direct commands might be more
clearly understood by the system. An
example of a direct command would be
“Call .” Examples of these
direct commands are displayed on
most of the screens while a voice
session is active. If “Phone”or “Phone
Commands,” is spoken, the system
understands that a phone call is
requested and will respond with
questions until enough details are
gathered to make a call.
If a cell phone number has been saved
with a name and a place, the direct
command should include both, for
example “Call at work.”
Using Voice Recognition for List
Options
When a list is displayed, a voice
prompt will ask to confirm or select
an option from that list.
When a display contains a list, there
may be options that are available but
not displayed. The list on a voice
recognition screen functions the same
as a list on other displays. Scrolling or
flinging can be used to help display
other entries from the list.
Manually scrolling or paging the list
on a display during a voice
recognition session suspends the current voice recognition event and
plays the prompt
“Please select
manually or touch the Back icon on
the infotainment display to try again.”
If manual selection takes more than
15 seconds, the session terminates
and prompts that it has timed out.
The display returns to the display
where voice recognition was initiated.
The Back Command
Say “Back” or touch the Back icon on
the infotainment display to go to the
previous menu.
If in voice recognition, and “Back”is
spoken all the way back to the
starting display, and then “Back”is
spoken one more time, the voice
recognition session will cancel.
Help
Say “Help ”on any voice recognition
display and the help prompt for the
display is played.
Voice Recognition for the Radio
If browsing the audio sources when
voice is touched, the voice recognition
commands for AM, FM, and SiriusXM
(if equipped) are available.

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“Switch to AM”:Switch bands to AM
and tune to the last AM radio station.
“Switch to FM” :Switch bands to FM
and tune to the last FM radio station.
“Switch to SXM” :Switch bands to
SiriusXM and tune to the last
SiriusXM channel.
“Tune to AM” :
Tune to the radio station whose
frequency is identified in the
command (like “nine fifty”).
“Tune to FM” :Tune
to the radio station whose frequency
is identified in the command (like
“one oh one point one ”).
“Tune to AM HD” :
Tune to the HD Radio station whose
frequency is identified in the
command.
“Tune to FM HD” :
Tune to the HD Radio station whose
frequency is identified in the
command. “Tune to FM HD
”
:Tune to the
HD Radio station whose frequency
and HD channel are identified in the
command.
“Tune to SXM number>” :Tune to the SiriusXM
radio station whose channel number
is identified in the command.
“Tune to SXM name>” :Tune to the SiriusXM radio
station whose channel name is
identified in the command.
Voice Recognition for Audio
MyMedia
The available voice recognition
commands for [browsing]
MyMedia are:
“Play Artist” :Begin a dialog to enter
a specific artist name.
“Play Artist ” :Begin
playback of a specific artist.
“Play Album” :Begin a dialog to
enter a specific album name.
“Play Album ” :Begin
playback of a specific album. “Play Song”
:Begin a dialog to enter a
specific song name.
“Play Song ” :Begin
playback of a specific song,
if available.
“Play Genre ”:Begin a dialog to enter
a specific genre.
“Play Genre ” :Begin
playback of a specific genre.
“Play Playlist” :Begin a dialog to
enter a specific playlist name.
“Play Playlist ” :
Begin playback of a specific playlist.
“Play ” :Play music
from a specific device identified by
name. The device name is the name
displayed on the display when the
device is first selected as an audio
source.
“Play Chapter” :Begin a dialog to
enter a specific name.
“Play Chapter ” :
Begin playback of a specific chapter.
“Play Audiobook” :Begin a dialog to
enter a specific audiobook.

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“Play Audiobook name>”:Begin playback of a specific
audiobook.
“Play Episode ”:Begin a dialog to
enter a specific name.
“Play Episode ” :
Begin playback of a specific episode.
“Play Podcast” :Begin a dialog to
enter a specific podcast.
“Play Podcast ” :
Begin playback of a specific podcast.
“My Media” :Begin a dialog to enter
the desired media content.
Handling Large Amounts of Media
Content
It is expected that large amounts of
media content will be brought into the
vehicle. It may be necessary to handle
large amounts of media content in a
different way than smaller amounts of
media. The system may limit the
options of voice recognition by not
allowing selection of files by voice at
the highest level if the number of files
exceeds the maximum limit.
Changes to voice commands due to
media content limits are:.Files including other individual files
of all media types such as songs,
audiobook chapters, podcast
episodes, and videos.
.Album type folders including types
such as albums and audiobooks.
There are no restrictions if the
number of files and albums is fewer
than 12,000. When the number of files
connected to the system is between
12,000 and 24,000, the content cannot
be accessed directly with one
command like “Play .”
The restriction is that the command
“Play Song” must be spoken first; the
system will then ask for the song
name. The reply command would be
to say the name of the song to play.
Similar limits exist for album content.
If there are more than 12,000 albums,
but fewer than 24,000, the content
cannot be accessed directly with one
command like, “Play .”
The command “Play Album”must first
be spoken; the system will then ask
for the album name. The reply would
be to say the name of the album
to play. Once the number of files has exceeded
approximately 24,000, there is no
support for accessing the songs
directly through voice commands.
There will still be access to the media
content by using commands for
playlists, artists, and genres.
The access commands for playlists,
artists, and genres are prohibited after
the number of this type of media
exceeds 12,000.
The system will provide feedback the
first time voice recognition is initiated
if it has become apparent that any of
these limits are reached during a
device initializing process.
Voice recognition performance will
degrade to some extent based on
many factors when adding large
amounts of data to recognize. If this is
the case, perhaps accessing songs
through playlists or artist name would
work better.
Voice Recognition for
Navigation
“Navigation”
:Begin a dialog to enter
specific destination information.

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.Placement and receipt of calls in a
hands-free mode.
.Sharing of the device’s address book
or contact list with the vehicle.
To minimize driver distraction, before
driving, and with the vehicle parked:
.Become familiar with the features of
the mobile device. Organize the
phone book and contact lists clearly
and delete duplicate or rarely used
entries. If possible, program speed
dial or other shortcuts.
.Review the controls and operation
of the infotainment system.
.Pair mobile device(s) to the vehicle.
The system may not work with all
mobile devices. See “Pairing”later in
this section.
Vehicles with a Bluetooth system can
use a Bluetooth-capable mobile device
with a Hands-Free Profile to make and
receive phone calls. The infotainment
system and voice recognition are used
to control the system. The system can
be used while the ignition is on or in
ACC/ACCESSORY. The range of the
Bluetooth system can be up to 9.1 m
(30 ft). Not all mobile devices support
all functions and not all mobile devices work with the Bluetooth
system. See my.cadillac.com for more
information about compatible mobile
devices.
Controls
Use the controls on the center stack
and the steering wheel to operate the
Bluetooth system.
Steering Wheel Controls
g:
Press and hold to start voice
recognition on the connected
Bluetooth mobile device.
6: Press to answer, end or switch
between calls.
Infotainment System Controls
For information about how to navigate
the menu system using the
infotainment controls, see Using the
System 0160.
Audio System
When using the Bluetooth mobile
device system, sound comes through
the vehicle's front audio system
speakers and overrides the audio
system. The volume level while on a
mobile device call can be adjusted by pressing the steering wheel controls or
the volume control on the MFC. The
adjusted volume level remains in
memory for later calls. The volume
cannot be lowered beyond a certain
level.
Bluetooth (Pairing and
Using a Phone)
Pairing
A Bluetooth-enabled mobile device
must be paired to the Bluetooth
system and then connected to the
vehicle before it can be used. See the
mobile device manufacturer's user
guide for Bluetooth functions before
pairing the device.
Pairing Information
.If no mobile device has been
connected, the Phone main page on
the infotainment display will show
the Connect Phone option. Touch
this option to connect.
.A Bluetooth smartphone with music
capability can be paired to the
vehicle as a smartphone and a
music player at the same time.

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204 INFOTAINMENT SYSTEM
if equipped. For instructions, in the
U.S. see my.cadillac.com or in Canada
see mycadillac.ca or moncadillac.ca.
Refer to the User Terms and Privacy
Statement for important details. To
view, touch the Settings icon on the
Home Page of the infotainment
display.
The settings menu is organized into
three categories. Select the desired
category by touching System, Vehicle,
or Search.
For Vehicle settings, seeVehicle
Personalization 0138.
To access the System menus: 1. Touch the Settings icon on the Home Page of the infotainment
display.
2. Touch System to display a list of available options.
3. Touch to select the desired feature setting.
4. Touch the options on the infotainment display to change a
setting.
The menu may contain the following:Display
Touch and the following may display:
Head Up Display
.Head Up Display: Projects
information and updates on the
windshield. Select Off or On.
.Adjustment: Changes the display
position and brightness on the
windshield.
.Head Up Display Contents: Select
the content shown on the Head Up
Display (HUD).
Instrument Cluster
.Layout: Select what information is
displayed on the instrument cluster.
.Left View: Select what information
is displayed on the left side of the
instrument cluster. This is only
available when gauge layout is
selected.
.Right View: Select what information
is displayed on the right side of the
instrument cluster. This is only
available when gauge layout is
selected.
.Speed Information: Select the speed
related information and features
displayed on the instrument cluster.
Radio Display
.Rear Climate Status: Select whether
rear climate information is
displayed on the radio.
.Turn Display Off: Select to shut off
the radio display.
Sounds
Touch and the following may display:
.Maximum Startup Volume: Adjust
the volume limit of audio sources
when the vehicle is started.
Voice
Touch and the following may display:
.Confirm More/Less: Select Confirm
More or Confirm Less. Selecting
Confirm More may improve voice
recognition system accuracy.
.Prompt Length: Select the style
used by the voice recognition
system when interacting with it.
.Audio Feedback Speed: Select how
quickly the voice recognition system
speaks.

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Networks
This will show connected and
available Wi-Fi networks.
If a 4G LTE data package is not active
on the vehicle, the infotainment
system can be connected to an
external protected Wi-Fi network,
such as a mobile device or home
hotspot, to utilize connected services.
Device Remote Access
Touch and the following may display:
.Remote Access: Select to control
devices with an installed OnStar app
linked to this vehicle by USB or the
Wi-Fi hotspot.
Language
This will set the display language used
on the infotainment display and
instrument cluster. It may also use the
selected language for voice
recognition and audio feedback. Select
from the available languages.
Privacy
Touch and the following may display:
.Location Services: Select to allow
apps and services to identify the
vehicle location.
.Voice Recognition Sharing: Select to
send voice sessions to a cloud-based
voice recognition system.
.Types: This setting lists permissions
considered sensitive by Android,
and the apps that are currently
allowed to use each permission.
.Used By Applications: This setting
lists each application and its
allowed permissions.
Software Updates
If equipped, the vehicle can download
and install select software updates
over a wireless connection. The
system will prompt for certain
updates to be downloaded and
installed. There is also an option to
check for updates manually.
To manually check for updates, touch
Settings on the Home Page and select
the System tab. Follow the on-screen
prompts. There are two options
available under Software Updates,
"Check for Updates" and "Previous
Updates". Selecting "Check for Updates", will check and list if any
updates are available for this vehicle.
"No updates available" will display if
there is no update available. Selecting
"Previous Updates" will list all the
previous SW version(s) installed in the
vehicle. The steps to check for,
download, and install updates may
vary by vehicle.
The vehicle can be used normally
during the software download. Once
the download is complete, there may
be a prompt to accept the installation
of the update upon the next ignition
cycle or the next time the vehicle is
shifted into P (Park). For most
updates, the vehicle will be disabled
and cannot be driven during the
installation. The system will deliver
messages indicating success or error
during and after the download and
installation processes.
Downloading Over-the-Air vehicle
software updates requires Internet
connectivity, which can be accessed
through the vehicle’s built-in 4G LTE
connection, if equipped and active.
If required, data plans are provided by
a third party. Optionally, a secure

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INFOTAINMENT SYSTEM 209
5. Touch Setup Keys. The systemdisplays instructions for registering
or unregistering a key.
A confirmation message displays.
Manage Settings
Audio Volume Limit : Allows the
audio volume limit to be turned on or
off. Touch Set Audio Volume Limit to
choose the maximum allowable audio
volume level.
Set Audio Volume Limit : Allows a
maximum radio volume to be set. Use
the arrows to choose the maximum
allowable level for the audio volume.
Teen Driver Speed Limiter : Limits
the maximum speed of the vehicle.
When the speed limiter is turned on
and the vehicle is started with a Teen
Driver key, the DIC displays a message
that the top speed is limited.
On certain vehicles, when the Speed
Limiter is turned ON, the vehicle’s
maximum acceleration will be limited.
The DIC will display a message that
the acceleration is limited. Teen Driver Speed Warning :
Allows
the speed warning to be turned on or
off. Touch Set Teen Driver Speed
Warning to set the warning speed.
Set Teen Driver Speed Warning :
Displays a warning in the DIC when
exceeding a selectable speed. Choose
the desired speed warning level. The
speed warning does not limit the
speed of the vehicle.
SiriusXM Explicit Content Filter (if
equipped) : Allows the SiriusXM
Explicit Content Filter to be turned
ON or OFF. When ON, the teen driver
will not be able to listen to SiriusXM
stations that contain explicit content,
and the Explicit Content Filter
selection in the Audio Settings will be
unavailable for change.
When Teen Driver is Active:
.If equipped with Buckle to Drive,
shifting out of P (Park) will be
prevented if the driver seat belt, and
in some vehicles the front passenger
seat belt, is not buckled.
.The radio will mute when the driver
seat belt, and in some vehicles the
front passenger seat belt, is not buckled. The audio from any device
paired to the vehicle will also be
muted.
.An object placed on the front
passenger seat, such as a briefcase,
handbag, grocery bag, laptop,
or other electronic device, could
cause the passenger sensing system
to falsely sense an unbuckled front
passenger and mute the radio.
If this happens, remove the object
from the seat. See
Passenger Sensing
System 071.
.Some safety systems, such as
Forward Collision Alert, if equipped,
cannot be turned off.
.The gap setting for the Forward
Collision Alert and Adaptive Cruise
Control, if equipped, cannot be
changed.
.When trying to change a safety
feature that is not configurable in
Teen Driver, the DIC displays a
message indicating that Teen Driver
is active and the action is not
available.
.Super Cruise, if equipped, is not
available.