phone CADILLAC ESCALADE ESV 2008 Owner's Manual

Customer Assistance and Information .............. .7-2
Customer Satisfaction Procedure ..................... .7-2
Online Owner Center ..................................... .7-4
Customer Assistance for Text
Telephone (TTY) Users ............................... .7-5
Customer Assistance Offices ........................... .7-5
GM Mobility Reimbursement Program ............... .7-6
Roadside Service .......................................... .7-6
Scheduling Service Appointments .................... .7-8
Courtesy Transportation .................................. .7-9
Collision Damage Repair ............................... .7-10 Reporting Safety Defects ............................... .7-13
Reporting Safety Defects to the
United States Government ......................... .7-13
Reporting Safety Defects to the
Canadian Government ............................... .7-13
Reporting Safety Defects to
General Motors ........................................ .7-14
Service Publications Ordering Information ........ .7-14
Vehicle Data Recording and Privacy ............... .7-15
Event Data Recorders .................................. .7-16
OnStar ®
..................................................... .7-17
Navigation System ....................................... .7-17
Radio Frequency Identication (RFID) ............. .7-17Section 7 Customer Assistance Information
7-1

Although you may be required to resort to this informal
dispute resolution program prior to ling a court action,
use of the program is free of charge and your case will
generally be heard within 40 days. If you do not agree
with the decision given in your case, you may reject it and
proceed with any other venue for relief available to you.
You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves
the right to change eligibility limitations and/or
discontinue its participation in this program.
STEP THREE (Canadian Owners):
General Motors Participation in the
Mediation/Arbitration Program
In the event that you do not feel your concerns have
been addressed after the following the procedure
outlined in Steps One and Two. General Motors of
Canada Limited wants you to be aware of its participation in a no-charge mediation/Arbitration
program. General Motors of Canada Limited has
committed to binding arbitration of owner disputes
involving factory-related vehicle service claims.
The program provides for the review of the facts
involved by an impartial third party arbiter, and may
include an informal hearing before the arbiter. The
program is designed so that the entire dispute
settlement process, from the time you le your complaint
to the nal decision, should be completed in
approximately 70 days. We believe our impartial
program offers advantages over courts in most
jurisdictions because it is informal, quick, and free
of charge.
For further information concerning eligibility in the
Canadian Motor Vehicle Arbitration Plan (CAMVAP), call
toll-free 1-800-207-0685. Alternatively you may call the
General Motors Customer Communication Centre,
1-800-263-3777 (English), 1-800-263-7854 (French), or
you may write to the Mediation/Arbitration Program at the
following address. Your inquiry should be accompanied
by your Vehicle Identication Number (VIN).
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1–163–005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
7-3

Online Owner Center (United States only) The Owner Center is a resource for your GM ownership
needs. Specic vehicle information can be found in
one place.
The Online Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic vehicle,
including tips and videos and an electronic
version of this owner manual.
Keep track of your vehicle’s service history and
maintenance schedule.
Find GM dealers/retailers for service nationwide.
Receive special promotions and privileges only
available to members.
Refer to www.MyGMLink.com on the web for updated
information and to register your vehicle. My GM Canada (Canada only) My GM Canada is a password-protected section of
gmcanada.com where you can save information on GM
vehicles, get personalized offers, and use handy
tools and forms with greater ease.
Here are a few of the valuable tools and services you
will have access to:
My Showroom: Find and save information on
vehicles and current offers in your area.
My Dealers/Retailers: Save details such as
address and phone number for each of your
preferred GM Dealers or Retailers.
My Driveway: Receive service reminders and
helpful advice on owning and maintaining
your vehicle.
My Preferences: Manage your prole, subscribe to
E-News and use tools and forms with greater ease.
To sign up to My GM Canada, visit the My GM Canada
section within www.gmcanada.com.
7-4

Customer Assistance for Text
Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Cadillac has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Cadillac by dialing: 1-800-833-CMCC (2622).
(TTY users in Canada can dial 1-800-263-3830.)
Customer Assistance Offices Cadillac encourages customers to call the toll-free
number for assistance. However, if a customer wishes to
write or e-mail Cadillac, the letter should be addressed to:
United States — Customer Assistance Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
www.Cadillac.com
1-800-458-8006
1-800-833-2622 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-882-1112
Fax Number: 313-381-0022
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022 From U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
Canada — Customer Assistance General Motors of Canada Limited
Canadian Cadillac Customer Communication Centre,
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-888-446-2000
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-882-1112
Overseas — Customer Assistance Please contact the local General Motors Business Unit.
Mexico, Central America and Caribbean
Islands/Countries (Except Puerto Rico
and U.S. Virgin Islands) — Customer
Assistance General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
7-5

GM Mobility Reimbursement
Program
This program, available to qualied applicants, can
reimburse you up to $1,000 of the cost of eligible
aftermarket adaptive equipment required for your vehicle,
such as hand controls or a wheelchair/scooter lift.
The offer is available for a very limited period of time
from the date of vehicle purchase/lease. For more
details, or to determine your vehicle’s eligibility, visit
gmmobility.com or call the GM Mobility Assistance
Center at 1-800-323-9935. Text telephone (TTY) users,
call 1-800-833-9935.
General Motors of Canada also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483) for details. TTY
users call 1-800-263-3830. Roadside Service In the United States or Canada, call 1-800-882-1112 .
Text Telephone (TTY), U.S. only, call 1-888-889-2438.
Service is available 24 hours a day, 365 days a year.
As the owner of a new Cadillac vehicle, you are
automatically enrolled in the Cadillac Roadside
Service ®
program.
Who Is Covered? Roadside Service coverage is for the vehicle operator,
regardless of ownership. In Canada, a person driving
this vehicle without the consent of the owner is not
eligible for coverage.
Cadillac Owner Privileges™ The following services are provided in the U.S. and
Canada up to 5 years/100,000 miles (160 000 km),
whichever occurs rst, and, in Canada only, up
to a maximum coverage of $100. These services are
provided at a nominal charge if the vehicle is no longer
within the Powertrain warranty.
Roadside Service provides several Cadillac Owner
Privileges™ at “no charge,” throughout your Cadillac
Powertrain Warranty — 5 years/100,000 miles
(160 000 km).
7-6

Cadillac Technician Roadside Service
(U.S. only) Cadillac’s exceptional Roadside Service is more than an
auto club or towing service. It provides every Cadillac
owner in the United States with the advantage of
contacting a Cadillac advisor and, where available, a
Cadillac trained dealer technician who can provide
on-site service.
A dealer technician will travel to your location within a
30 mile radius of a participating Cadillac dealership.
If beyond this radius, we will arrange to have your car
towed to the nearest Cadillac dealership. Each
technician travels with a specially equipped service
vehicle complete with the necessary Cadillac parts and
tools required to handle most roadside repairs.
Calling for Assistance For prompt and efficient assistance when calling, please
provide the following to the Roadside Service
Representative:
Your name, home address, and home telephone
number
Telephone number of your location
Location of the vehicle
Model, year, color, and license plate number of the
vehicle Odometer reading, Vehicle Identication Number
(VIN), and delivery date of the vehicle
Description of the problem
Towing and Road Service Exclusions Specically excluded from Roadside Service coverage
are towing or services for vehicles operated on a
non-public roadway or highway, nes, impound towing
caused by a violation of local, Municipal, State, Provincial
or Federal law, and mounting, dismounting or changing of
snow tires, chains, or other traction devices.
Roadside Service is not part of or included in the
coverage provided by the New Vehicle Limited Warranty.
Cadillac and General Motors of Canada Limited
reserve the right to make any changes or discontinue
the Roadside Service program at any time without
notication.
Scheduling Service Appointments When your vehicle requires warranty service, contact
your dealer/retailer and request an appointment.
By scheduling a service appointment and advising your
service consultant of your transportation needs, your
dealer/retailer can help minimize your inconvenience.
7-8

If you need roadside assistance, call GM Roadside
Assistance. See Roadside Service on page 7-6 for
more information.
If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from the
tow truck operator or write down the driver’s name,
the service’s name, and the phone number.
Remove any valuables from your vehicle before it is
towed away. Make sure this includes your insurance
information and registration if you keep these items
in your vehicle.
Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver’s license number, vehicle license
plate, vehicle make, model and model year, Vehicle
Identication Number (VIN), insurance company and
policy number, and a general description of the
damage to the other vehicle.
If possible, call your insurance company from the
scene of the crash. They will walk you through the
information they will need. If they ask for a police
report, phone or go to the police department
headquarters the next day and you can get a copy of
the report for a nominal fee. In some states/provinces
with “no fault” insurance laws, a report may not be
necessary. This is especially true if there are no
injuries and both vehicles are driveable. Choose a reputable collision repair facility for your
vehicle. Whether you select a GM dealer/retailer or a
private collision repair facility to x the damage,
make sure you are comfortable with them.
Remember, you will have to feel comfortable with
their work for a long time.
Once you have an estimate, read it carefully and
make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
Managing the Vehicle Damage
Repair Process In the event that your vehicle requires damage repairs,
GM recommends that you take an active role in its
repair. If you have a pre-determined repair facility of
choice, take your vehicle there, or have it towed there.
Specify to the facility that any required replacement
collision parts be original equipment parts, either new
Genuine GM parts or recycled original GM parts.
Remember, recycled parts will not be covered by your
GM vehicle warranty.
Insurance pays the bill for the repair, but you must live
with the repair. Depending on your policy limits, your
insurance company may initially value the repair using
aftermarket parts. Discuss this with your repair
professional, and insist on Genuine GM parts.
7-12

GM will not access this data or share it with others
except: with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the lessee; in
response to an official request of police or similar
government office; as part of GM’s defense of litigation
through the discovery process; or, as required by
law. Data that GM collects or receives may also be used
for GM research needs or may be made available to
others for research purposes, where a need is shown
and the data is not tied to a specic vehicle or
vehicle owner.
OnStar ®
If your vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms and
Conditions for information on data collection and
use. See also OnStar ®
System on page 2-50 in this
manual for more information. Navigation System If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
Radio Frequency
Identication (RFID) RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles does not use
or record personal information or link with any other
GM system containing personal information.
7-17

Chemical Paint Spotting ................................. 5-105
Child Restraints
Child Restraint Systems ............................... 1-57
Infants and Young Children ........................... 1-53
Lower Anchors and Tethers for Children .......... 1-61
Older Children ............................................. 1-50
Securing a Child Restraint in a Rear Seat
Position .................................................. 1-69
Securing a Child Restraint in the Center Front
Seat Position ........................................... 1-71
Securing a Child Restraint in the Right Front
Seat Position ........................................... 1-72
Where to Put the Restraint ........................... 1-60
Cigarette Lighter ............................................. 3-25
Cleaning
Aluminum or Chrome-Plated Wheels ............. 5-104
Exterior Lamps/Lenses ................................ 5-102
Fabric/Carpet ............................................ 5-100
Finish Care ............................................... 5-102
Instrument Panel, Vinyl, and Other Plastic
Surfaces ............................................... 5-101
Interior ....................................................... 5-98
Leather .................................................... 5-100
Speaker Covers ......................................... 5-101
Tires ........................................................ 5-105
Underbody Maintenance ............................. 5-105
Washing Your Vehicle ................................. 5-102
Weatherstrips ............................................ 5-101
Windshield, Backglass, and Wiper Blades ...... 5-103
Wood Panels ............................................ 5-101 Climate Control System
Dual Automatic ............................................ 3-26
Outlet Adjustment ........................................ 3-31
Rear Air Conditioning and Heating System,
Electronic ................................................ 3-31
Clock ............................................................ 3-25
Clock, Setting ................................................. 3-71
Collision Damage Repair .................................. 7-10
Compass ............................................... 2-41, 2-43
Content Theft-Deterrent .................................... 2-21
Control
of a Vehicle .......................................... 4-3
Convenience Net ............................................ 2-63
Coolant
Engine Temperature Gage ............................ 3-42
Heater, Engine ............................................ 2-28
Surge Tank Pressure Cap ............................. 5-26
Cooled Seats ................................................... 1-5
Cooling System .............................................. 5-29
Cruise Control ................................................ 3-13
Cruise Control Light ........................................ 3-47
Cupholder(s) .................................................. 2-60
Customer Assistance Information
Courtesy Transportation .................................. 7-9
Customer Assistance for Text
Telephone (TTY) Users ............................... 7-5
Customer Assistance Offices ........................... 7-5
Customer Satisfaction Procedure ..................... 7-2
GM Mobility Reimbursement Program ............... 7-6
Reporting Safety Defects to General Motors .... 7-14
3