service CADILLAC ESCALADE ESV 2010 Owners Manual

Black plate (8,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Owner Checks and Services Starter Switch Check
{ WARNING: When you are doing this inspection, the vehicle
could move suddenly. If the vehicle moves, you or
others could be injured.
1. Before starting this check, be sure there is enough
room around the vehicle.
2. Firmly apply both the parking brake and the regular
brake. See Parking Brake on page 3 ‑ 38 .
Do not use the accelerator pedal, and be ready to
turn off the engine immediately if it starts.
3. Try to start the engine in each gear. The vehicle
should start only in P (Park) or N (Neutral). If the
vehicle starts in any other position, contact your
dealer for service. Automatic Transmission Shift Lock
Control System Check
{ WARNING: When you are doing this inspection, the vehicle
could move suddenly. If the vehicle moves, you or
others could be injured.
1. Before starting this check, be sure there is enough
room around the vehicle. It should be parked on a
level surface.
2. Firmly apply the parking brake. See Parking Brake
on page 3 ‑ 38 .
Be ready to apply the regular brake immediately if
the vehicle begins to move.
3. With the engine off, turn the ignition to ON/RUN,
but do not start the engine. Without applying the
regular brake, try to move the shift lever out of
P (Park) with normal effort. If the shift lever moves
out of P (Park), contact your dealer for service.
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Black plate (9,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Ignition Transmission Lock Check While parked, and with the parking brake set, try to turn
the ignition to LOCK/OFF in each shift lever position. .
The ignition should turn to LOCK/OFF only when
the shift lever is in P (Park). .
The ignition key should come out only in
LOCK/OFF.
Contact your dealer if service is required.
Parking Brake and Automatic
Transmission P (Park) Mechanism
Check
{ WARNING: When you are doing this check, the vehicle could
begin to move. You or others could be injured and
property could be damaged. Make sure there is
room in front of the vehicle in case it begins to
roll. Be ready to apply the regular brake at once
should the vehicle begin to move. Park on a fairly steep hill, with the vehicle facing
downhill. Keeping your foot on the regular brake, set the
parking brake. .
To check the parking brake's holding ability: With
the engine running and the transmission in
N (Neutral), slowly remove foot pressure from the
regular brake pedal. Do this until the vehicle is held
by the parking brake only. .
To check the P (Park) mechanism's holding ability:
With the engine running, shift to P (Park). Then
release the parking brake followed by the regular
brake.
Contact your dealer if service is required.
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Black plate (14,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Maintenance Record After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. Retain all maintenance receipts.
Maintenance RecordDate Odometer
Reading Serviced By Maintenance Stamp Services Performed
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Black plate (15,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Maintenance Record (cont'd)Date Odometer
Reading Serviced By Maintenance Stamp Services Performed
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Black plate (16,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Maintenance Record (cont'd)Date Odometer
Reading Serviced By Maintenance Stamp Services Performed
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Black plate (1,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Section 9 Customer Assistance InformationCustomer Assistance and Information . . . . . . . . . . . 9-2
Customer Satisfaction Procedure . . . . . . . . . . . . . . . 9-2
Online Owner Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-5
Customer Assistance for Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-6
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . 9-6
GM Mobility Reimbursement Program . . . . . . . . . . . 9-7
Roadside Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-8
Scheduling Service Appointments . . . . . . . . . . . . . 9-11
Courtesy Transportation Program . . . . . . . . . . . . . . 9-11
Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . 9-13 Reporting Safety Defects . . . . . . . . . . . . . . . . . . . . . . . . 9-17
Reporting Safety Defects to the United States
Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-17
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-17
Reporting Safety Defects to General Motors . . . 9-18
Service Publications Ordering Information . . . . . 9-18
Vehicle Data Recording and Privacy . . . . . . . . . . . . . 9-19
Event Data Recorders . . . . . . . . . . . . . . . . . . . . . . . . . 9-20
OnStar ®
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-21
Navigation System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-21
Radio Frequency Identification (RFID) . . . . . . . . . 9-21
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 9-21
9-1

Black plate (2,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Customer Assistance and
Information Customer Satisfaction Procedure Your satisfaction and goodwill are important to your
dealer and to Cadillac. Normally, any concerns with the
sales transaction or the operation of the vehicle will be
resolved by the dealer's sales or service departments.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction, the
following steps should be taken:
STEP ONE: Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service or parts manager,
contact the owner of the dealership or the general
manager. STEP TWO: If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, in the
U.S., call the Cadillac Customer Assistance Center at
1 ‐ 800 ‐ 458 ‐ 8006. In Canada, call the Canadian Cadillac
Customer Communication Centre at 1-888-446-2000.
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Have the following
information available to give the Customer Assistance
representative: .
Vehicle Identification Number (VIN). This is
available from the vehicle registration or title, or the
plate at the top left of the instrument panel and
visible through the windshield. .
Dealership name and location. .
Vehicle delivery date and present mileage.
When contacting Cadillac, remember that your concern
will likely be resolved at a dealer's facility. That is why
we suggest following Step One first.
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Black plate (4,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
STEP THREE — Canadian Owners: In the event that
you do not feel your concerns have been addressed
after following the procedure outlined in Steps One and
Two, General Motors of Canada Limited wants you to
be aware of its participation in a no-charge mediation/
arbitration program. General Motors of Canada Limited
has committed to binding arbitration of owner disputes
involving factory-related vehicle service claims. The
program provides for the review of the facts involved by
an impartial third party arbiter, and may include an
informal hearing before the arbiter. The program is
designed so that the entire dispute settlement process,
from the time you file your complaint to the final
decision, should be completed in approximately
70 days. We believe our impartial program offers
advantages over courts in most jurisdictions because it
is informal, quick, and free of charge. For further information concerning eligibility in the
Canadian Motor Vehicle Arbitration Plan (CAMVAP), call
toll-free 1 ‐ 800 ‐ 207 ‐ 0685, or call the General Motors
Customer Communication Centre, 1 ‐ 800 ‐ 263 ‐ 3777
(English), 1 ‐ 800 ‐ 263 ‐ 7854 (French), or write to:
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1 ‐ 163 ‐ 005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied by the Vehicle
Identification Number (VIN).
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Black plate (5,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Online Owner Center Cadillac Owner Center (U.S.) —
www.cadillacownercenter.com Information and services customized for your specific
vehicle — all in one convenient place. .
Digital owner manual, warranty information,
and more .
Store online service and maintenance records .
Find Cadillac dealers for service nationwide .
Exclusive privileges and offers .
Recall notices for your specific vehicle .
OnStar ®
and GM Cardmember Services Earnings
summaries
Other Helpful Links: Cadillac — www.cadillac.com
Cadillac Merchandise — www.cadillaccollection.com
Help Center — www.cadillac.com/helpcenter.
FAQ .
Contact Us My GM Canada (Canada) — www.gm.caMy GM Canada is a password-protected section of
www.gm.ca where you can save information on GM
vehicles, get personalized offers, and use handy tools
and forms with greater ease.
Here are a few of the valuable tools and services you
will have access to: .
My Showroom: Find and save information on
vehicles and current offers in your area. .
My Dealers: Save details such as address and
phone number for each of your preferred GM
dealers. .
My Driveway: Access quick links to parts and
service estimates, check trade-in values,
or schedule a service appointment by adding the
vehicles you own to your driveway profile. .
My Preferences: Manage your profile and use tools
and forms with greater ease.
To sign up, visit the My GM Canada section within
www.gm.ca.
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Black plate (8,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Roadside Service In the United States or Canada, call 1-800-882-1112 .
Text Telephone (TTY), U.S. only, call 1-888-889-2438 .
Service is available 24 hours a day, 365 days a year.
Calling for Service When calling Roadside Service, have the following
information ready: .
Your name, home address, and home telephone
number .
Telephone number of your location .
Location of the vehicle .
Model, year, color, and license plate number of the
vehicle .
Odometer reading, Vehicle Identification
Number (VIN), and delivery date of the vehicle .
Description of the problem Coverage Services are provided up to 5 years/
160 000 km (100,000 miles), whichever comes first.
In the U.S., anyone driving the vehicle is covered. In
Canada, a person driving the vehicle without permission
from the owner is not covered.
Roadside Service is not a part of the New Vehicle
Limited Warranty. Cadillac and General Motors of
Canada Limited reserve the right to make any changes
or discontinue the Roadside Service program at any
time without notification.
Cadillac and General Motors of Canada Limited reserve
the right to limit services or payment to an owner or
driver if they decide the claims are made too often,
or the same type of claim is made many times.
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