service CADILLAC ESCALADE ESV 2010 Owners Manual

Black plate (9,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Cadillac Owner Privileges ™.
Emergency Fuel Delivery: Delivery of enough
fuel for the vehicle to get to the nearest service
station. .
Lock ‐ Out Service: Service to unlock the vehicle if
you are locked out. A remote unlock may be
available if you have OnStar ®
. For security
reasons, the driver must present identification
before this service is given. .
Emergency Tow From a Public Road or
Highway: Tow to the nearest Cadillac dealer for
warranty service, or if the vehicle was in a crash
and cannot be driven. Assistance is also given
when the vehicle is stuck in the sand, mud,
or snow. .
Flat Tire Change: Service to change a flat tire
with spare tire. The spare tire, if equipped, must be
in good condition and properly inflated. It is your
responsibility for the repair or replacement of the
tire if it is not covered by the warranty. .
Battery Jump Start: Service to jump start a dead
battery. .
Trip Routing Service: Detailed maps of North
America are provided when requested either with
the most direct route or the most scenic route.
Additional travel information is also available. Allow
three weeks for delivery. .
Trip Interruption Benefits and Service: If your
trip is interrupted due to a warranty failure,
incidental expenses may be reimbursed during the
5 years/160 000 km (100,000 miles) Powertrain
warranty period. Items considered are hotel,
meals, and rental car.
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Black plate (10,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Cadillac Technician Roadside Service
(U.S. only) Cadillac's exceptional Roadside Service is more than
an auto club or towing service. It provides every
Cadillac owner in the United States with the advantage
of contacting a Cadillac advisor and, where available, a
Cadillac trained dealer technician who can provide
on-site service.
A dealer technician will travel to your location within a
30 mile radius of a participating Cadillac dealership.
If beyond this radius, we will arrange to have your
car towed to the nearest Cadillac dealership. Each
technician travels with a specially equipped service
vehicle complete with the necessary Cadillac parts and
tools required to handle most roadside repairs.
Services Not Included in Roadside
Service .
Impound towing caused by violation of any laws. .
Legal fines. .
Mounting, dismounting, or changing of snow tires,
chains, or other traction devices. .
Towing or services for vehicles driven on a
non-public road or highway. Services Specific to Canadian ‐
Purchased Vehicles .
Fuel delivery: Reimbursement is approximately
$5 Canadian. Diesel fuel delivery may be
restricted. Propane and other fuels are not
provided through this service. .
Lock-Out Service: Vehicle registration is
required. .
Trip Routing Service: Limit of six requests
per year. .
Trip Interruption Benefits and Service:
Pre-authorization, original detailed receipts, and
a copy of the repair orders are required. Once
authorization has been received, the Roadside
Service advisor will help you make arrangements
and explain how to receive payment. .
Alternative Service: If assistance cannot be
provided right away, the Roadside Service advisor
may give you permission to get local emergency
road service. You will receive payment, up to $100,
after sending the original receipt to Roadside
Service. Mechanical failures may be covered,
however any cost for parts and labor for repairs
not covered by the warranty are the owner
responsibility.
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Black plate (11,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Scheduling Service Appointments When your vehicle requires warranty service, contact
your dealer and request an appointment. By scheduling
a service appointment and advising your service
consultant of your transportation needs, your dealer can
help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety related. If it is, please call your dealership, let
them know this, and ask for instructions.
If the dealer requests you to bring the vehicle for
service, you are urged to do so as early in the work day
as possible to allow for the same day repair. Courtesy Transportation Program To enhance your ownership experience, we and our
participating dealers are proud to offer Courtesy
Transportation, a customer support program for
vehicles with the Bumper to Bumper (Base Warranty
Coverage period in Canada), extended powertrain,
and/or hybrid ‐ specific warranties in both the U.S.
and Canada.
Several Courtesy Transportation options are available
to assist in reducing your inconvenience when warranty
repairs are required.
Courtesy Transportation is not a part of the New Vehicle
Limited Warranty. A separate booklet entitled “ Warranty
and Owner Assistance Information ” furnished with each
new vehicle provides detailed warranty coverage
information.
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Black plate (12,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Transportation Options Warranty service can generally be completed while
you wait. However, if you are unable to wait, GM
helps to minimize your inconvenience by providing
several transportation options. Depending on the
circumstances, your dealer can offer you one of the
following:
Shuttle Service Shuttle service is the preferred means of offering
Courtesy Transportation. Dealers may provide shuttle
service to get you to your destination with minimal
interruption of your daily schedule. This includes
one ‐ way or round ‐ trip shuttle service within reasonable
time and distance parameters of the dealer's area. Public Transportation or Fuel
Reimbursement If your vehicle requires overnight warranty repairs, and
public transportation is used instead of the dealer's
shuttle service, the expense must be supported by
original receipts and can only be up to the maximum
amount allowed by GM for shuttle service. In addition,
for U.S. customers, should you arrange transportation
through a friend or relative, limited reimbursement for
reasonable fuel expenses may be available. Claim
amounts should reflect actual costs and be supported
by original receipts. See your dealer for information
regarding the allowance amounts for reimbursement of
fuel or other transportation costs.
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Black plate (13,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Courtesy Rental Vehicle Your dealer may arrange to provide you with a
courtesy rental vehicle or reimburse you for a rental
vehicle that you obtain if your vehicle is kept for an
overnight warranty repair. Rental reimbursement will
be limited and must be supported by original receipts.
This requires that you sign and complete a rental
agreement and meet state/provincial, local, and rental
vehicle provider requirements. Requirements vary and
may include minimum age requirements, insurance
coverage, credit card, etc. You are responsible for fuel
usage charges and may also be responsible for taxes,
levies, usage fees, excessive mileage, or rental usage
beyond the completion of the repair.
It may not be possible to provide a like vehicle as a
courtesy rental. Additional Program Information All program options, such as shuttle service, may not
be available at every dealer. Please contact your dealer
for specific information about availability. All Courtesy
Transportation arrangements will be administered by
appropriate dealer personnel.
General Motors reserves the right to unilaterally modify,
change, or discontinue Courtesy Transportation at any
time and to resolve all questions of claim eligibility
pursuant to the terms and conditions described herein
at its sole discretion.
Collision Damage Repair If your vehicle is involved in a collision and it is
damaged, have the damage repaired by a qualified
technician using the proper equipment and quality
replacement parts. Poorly performed collision repairs
diminish your vehicle's resale value, and safety
performance can be compromised in subsequent
collisions.
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Black plate (15,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Insuring Your Vehicle Protect your investment in your GM vehicle with
comprehensive and collision insurance coverage. There
are significant differences in the quality of coverage
afforded by various insurance policy terms. Many
insurance policies provide reduced protection to your
GM vehicle by limiting compensation for damage
repairs by using aftermarket collision parts. Some
insurance companies will not specify aftermarket
collision parts. When purchasing insurance, we
recommend that you ensure that your vehicle will be
repaired with GM original equipment collision parts.
If such insurance coverage is not available from your
current insurance carrier, consider switching to another
insurance carrier.
If your vehicle is leased, the leasing company may
require you to have insurance that ensures repairs with
Genuine GM Original Equipment Manufacturer (OEM)
parts or Genuine Manufacturer replacement parts. Read
your lease carefully, as you may be charged at the end
of your lease for poor quality repairs. If a Crash Occurs If there has been an injury, call emergency services for
help. Do not leave the scene of a crash until all matters
have been taken care of. Move the vehicle only if its
position puts you in danger, or you are instructed to
move it by a police officer.
Give only the necessary information to police and other
parties involved in the crash.
For emergency towing see Roadside Service
on
page 9 ‑ 8 .
Gather the following information: .
Driver's name, address, and telephone number .
Driver's license number .
Owner's name, address, and telephone number .
Vehicle license plate number .
Vehicle make, model, and model year .
Vehicle Identification Number (VIN) .
Insurance company and policy number .
General description of the damage to the other
vehicle
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Black plate (18,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Reporting Safety Defects to General
Motors In addition to notifying NHTSA (or Transport Canada) in
a situation like this, notify General Motors.
Call 1-800-458-8006, or write:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
In Canada, call 1 ‐ 888 ‐ 446 ‐ 2000, or write:
Canadian Cadillac Customer Communication
Centre, Mail Code: CA1-163-005
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7 Service Publications Ordering
Information Service Manuals Service Manuals have the diagnosis and repair
information on the engines, transmission, axle,
suspension, brakes, electrical, steering, body, etc.
Service Bulletins Service Bulletins give additional technical service
information needed to knowledgeably service
General Motors cars and trucks. Each bulletin
contains instructions to assist in the diagnosis and
service of your vehicle.
Owner Information Owner publications are written specifically for owners
and intended to provide basic operational information
about the vehicle. The Owner Manual includes the
Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner Manual, and
Warranty Booklet.
RETAIL SELL PRICE: $35.00 (U.S.) plus handling and
shipping fees
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Black plate (19,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Without Portfolio: Owner Manual only.
RETAIL SELL PRICE: $25.00 (U.S.) plus handling and
shipping fees
Current and Past Models Technical Service Bulletins and Manuals are available
for current and past model GM vehicles.
ORDER TOLL FREE: 1-800-551-4123
Monday - Friday 8:00 AM - 6:00 PM
Eastern Time For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on the
World Wide Web at: www.helminc.com
Or you can write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds. Vehicle Data Recording and
Privacy Your GM vehicle has a number of sophisticated
computers that record information about the vehicle ’ s
performance and how it is driven. For example, your
vehicle uses computer modules to monitor and control
engine and transmission performance, to monitor the
conditions for airbag deployment and deploy airbags in
a crash, and, if so equipped, to provide antilock braking
to help the driver control the vehicle. These modules
may store data to help your dealer technician service
your vehicle. Some modules may also store data about
how you operate the vehicle, such as rate of fuel
consumption or average speed. These modules may
also retain the owner ’ s personal preferences, such as
radio pre-sets, seat positions, and temperature settings.
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Black plate (21,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
OnStar ®
If your vehicle is equipped with an active OnStar
system, that system may also record data in crash or
near crash ‐ like situations. The OnStar Terms and
Conditions provides information on data collection and
use and is available in the OnStar glove box kit, at
www.onstar.com (U.S.) or www.onstar.ca (Canada),
or by pressing the
Q button and speaking to an
advisor.
Navigation System If the vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions. Radio Frequency
Identification (RFID) RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles does not use
or record personal information or link with any other
GM system containing personal information.
Radio Frequency Statement This vehicle has systems that operate on a radio
frequency that comply with Part 15 of the Federal
Communications Commission (FCC) rules and with
Industry Canada Standards RSS ‐ 210/220/310.
Operation is subject to the following two conditions:
1. The device may not cause interference.
2. The device must accept any interference received,
including interference that may cause undesired
operation of the device.
Changes or modifications to any of these systems by
other than an authorized service facility could void
authorization to use this equipment.
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Black plate (4,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Cleaning (cont.)
Weatherstrips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-103
Windshield, Backglass, and Wiper Blades . . . . . . .7-105
Wood Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-102
Climate Control System
Outlet Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25
Rear Air Conditioning and Heating System,
Electronic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26
Climate Control Systems
Dual Automatic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
Climate Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . . . . . 9-13
Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-47
Content Theft-Deterrent . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
Control of a Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-3
Coolant
Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-29
Engine Temperature Gauge . . . . . . . . . . . . . . . . . . . . . . 4-35
Cooled Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-5
Cooling System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-27
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . 9-11
Cruise Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-8
Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-40
Cupholders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-62 Customer Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-6
Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-6
Text Telephone (TTY) Users . . . . . . . . . . . . . . . . . . . . . . . 9-6
Customer Information
Service Publications Ordering Information . . . . . . . . 9-18
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . .9-2
D Damage Repair, Collision . . . . . . . . . . . . . . . . . . . . . . . . . . 9-13
Data Recorders, Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-20
Database Coverage Explanations . . . . . . . . . . . . . . . . . 5-59
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . . . 4-15
Defensive Driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
DIC Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-47
Doing Your Own Service Work . . . . . . . . . . . . . . . . . . . . . . .7-6
Dome Lamp Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Dome Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Door
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Power Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Programmable Automatic Door Locks . . . . . . . . . . . . 3-11
Rear Door Security Locks . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Drive Systems
All-Wheel Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-49
i - 4