mileage CADILLAC ESCALADE ESV 2011 Owners Manual

Black plate (23,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
In Brief 1-23
Fuel E85 (85% Ethanol) Vehicles that have a FlexFuel badge
and a yellow fuel cap can use either
unleaded gasoline or ethanol fuel
containing up to 85% ethanol (E85).
See Fuel E85 (85% Ethanol) on
page 9 ‑ 66 . For all other vehicles,
use only the unleaded gasoline
described under Recommended
Fuel on page 9 ‑ 64 .
Driving for Better Fuel
Economy Driving habits can affect fuel
mileage. Here are some driving tips
to get the best fuel economy
possible. .
Avoid fast starts and accelerate
smoothly. .
Brake gradually and avoid
abrupt stops. .
Avoid idling the engine for long
periods of time. .
When road and weather
conditions are appropriate,
use cruise control. .
Always follow posted speed
limits or drive more slowly
when conditions require. .
Keep vehicle tires properly
inflated. .
Combine several trips into a
single trip. .
Replace the vehicle's tires with
the same TPC Spec number
molded into the tire's sidewall
near the size. .
Follow recommended scheduled
maintenance. Roadside Service U.S. or Canada: 1-800-882-1112
TTY Users (U.S. or Canada):
1-888-889-2438
Mexico: 01-800-466-0805
As the owner of a new Cadillac, you
are automatically enrolled in the
Roadside Service program.
See Roadside Service (U.S. and
Canada) on page 13 ‑ 7 or Roadside
Service (Mexico) on page 13 ‑ 10 for
more information.
Roadside Service and OnStar
(U.S. and Canada)
If you have an active OnStar
subscription, press the
Q button
and the current GPS location will
be sent to an OnStar advisor who
will assess your problem, contact
Roadside Service, and relay your
exact location to get the help
you need.

Black plate (13,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Instruments and Controls 5-13If the vehicle is a hybrid, see the
hybrid supplement for more
information.
Speedometer The speedometer shows the vehicle
speed in both kilometers per hour
(km/h) and miles per hour (mph).
Odometer The vehicle's odometer works
together with the Driver Information
Center (DIC). The Trip odometer can
be set. See “ Trip Odometer ” under
Driver Information Center (DIC) on
page 5 ‑ 26 for more information.
To check the odometer mileage
while the vehicle is not running,
press the trip stem on the
instrument panel cluster. If the vehicle ever needs a new
odometer installed, the new one will
be set to the correct mileage total of
the old odometer.
Trip Odometer The trip odometer can show how far
the vehicle has been driven since
the trip odometer was last set
to zero.
For more information see “ Trip
Odometer ” under Driver Information
Center (DIC) on page 5 ‑ 26 .
Tachometer The tachometer displays the engine
speed in revolutions per
minute (rpm). Fuel Gauge
When the ignition is on, the fuel
gauge shows about how much fuel
the vehicle has left in the tank.
An arrow on the fuel gauge
indicates the side of the vehicle the
fuel door is on.
The gauge will first indicate empty
before the vehicle is out of fuel, but
the vehicle's fuel tank should be
filled soon.

Black plate (4,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
10-4 Vehicle Care
Vehicle Checks Doing Your Own
Service Work If the vehicle is a hybrid, see
the hybrid supplement for more
information.
{ WARNINGYou can be injured and the
vehicle could be damaged if you
try to do service work on a vehicle
without knowing enough about it. .
Be sure you have sufficient
knowledge, experience,
the proper replacement
parts, and tools before
attempting any vehicle
maintenance task.
(Continued) WARNING (Continued) .
Be sure to use the proper
nuts, bolts, and other
fasteners. Metric and English
fasteners can be easily
confused. If the wrong
fasteners are used, parts can
later break or fall off. You
could be hurt.
If doing some of your own service
work, use the proper service
manual. It tells you much more
about how to service the vehicle
than this manual can. To order the
proper service manual, see Service
Publications Ordering Information
on page 13 ‑ 15 . This vehicle has an airbag system.
Before attempting to do your own
service work, see Airbag System
Check on page 3 ‑ 50 .
Keep a record with all parts receipts
and list the mileage and the date
of any service work performed.
See Maintenance Records on
page 11 ‑ 10 .

Black plate (10,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
10-10 Vehicle Care An oil of this viscosity grade will
provide easier cold starting for
the engine at extremely low
temperatures. When selecting an oil
of the appropriate viscosity grade,
be sure to always select an oil that
meets the required specification,
dexos. See “ Specification ” earlier in
this section for more information.
Engine Oil Additives/Engine
Oil Flushes Do not add anything to the oil. The
recommended oils with the dexos
specification and displaying the
dexos certification mark are all that
is needed for good performance and
engine protection.
Engine oil system flushes are not
recommended and could cause
engine damage not covered by the
vehicle warranty.
What to Do with Used Oil
Used engine oil contains certain
elements that can be unhealthy for
your skin and could even cause
cancer. Do not let used oil stay on your skin for very long. Clean your
skin and nails with soap and water,
or a good hand cleaner. Wash or
properly dispose of clothing or rags
containing used engine oil. See the
manufacturer's warnings about the
use and disposal of oil products.
Used oil can be a threat to the
environment. If you change your
own oil, be sure to drain all the oil
from the filter before disposal. Never
dispose of oil by putting it in the
trash or pouring it on the ground,
into sewers, or into streams or
bodies of water. Recycle it by taking
it to a place that collects used oil.
Engine Oil Life System When to Change Engine Oil
This vehicle has a computer system
that indicates when to change the
engine oil and filter. This is based
on engine revolutions and engine
temperature, and not on mileage.
Based on driving conditions, the
mileage at which an oil change is
indicated can vary considerably. For the oil life system to work
properly, the system must be reset
every time the oil is changed.
When the system has calculated
that oil life has been diminished, it
indicates that an oil change is
necessary. A CHANGE ENGINE
OIL SOON message comes on. See
Engine Oil Messages on page 5 ‑ 34 .
Change the oil as soon as possible
within the next 1 000 km (600 mi).
It is possible that, if driving under
the best conditions, the oil life
system might indicate that an oil
change is not necessary for up to a
year. The engine oil and filter must
be changed at least once a year
and, at this time, the system must
be reset. Your dealer has trained
service people who will perform this
work and reset the system. It is also
important to check the oil regularly
over the course of an oil drain
interval and keep it at the proper
level.

Black plate (2,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
13-2 Customer Information STEP TWO: If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by the dealership without
further help, in the U.S., call the
Cadillac Customer Assistance
Center at 1 ‐ 800 ‐ 458 ‐ 8006. In
Canada, call the Canadian
Cadillac Customer Communication
Centre at 1-888-446-2000.
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative: .
Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield. .
Dealership name and location. .
Vehicle delivery date and
present mileage. When contacting Cadillac,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest
following Step One first.
STEP THREE — U.S. Owners:
Both General Motors and the dealer
are committed to making sure you
are completely satisfied with the
new vehicle. However, if you
continue to remain unsatisfied after
following the procedure outlined
in Steps One and Two, you can
file with the Better Business
Bureau (BBB) Auto Line ®
Program
to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs
or the interpretation of the New
Vehicle Limited Warranty. Although
you may be required to resort to this
informal dispute resolution program
prior to filing a court action, use of
the program is free of charge and your case will generally be heard
within 40 days. If you do not agree
with the decision given in your case,
you may reject it and proceed with
any other venue for relief available
to you.
You may contact the BBB Auto
Line Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.

Black plate (4,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
13-4 Customer Information Customer Assistance
Procedure Owner satisfaction and goodwill are
very important to your dealer and
General Motors.
Normally, any problem with the
transaction, sale, or usage of the
vehicle must be handled by your
dealer sales or service departments.
However, we recognize that despite
the good intentions of all parties
involved, sometimes a
misunderstanding may occur.
If you have a problem that has not
been satisfactorily handled through
the normal means, we suggest the
following steps: STEP ONE
Explain your case to the dealer
service agent, service manager,
dealer sales agent, or sales
manager, depending on your case.
Make sure that they have all
necessary information. They are
interested in your continual
satisfaction.
STEP TWO
If you are not satisfied, please
contact the general manager or the
dealership owner to ask for their
help. If they are not able to resolve
your case, ask them to contact the
right people at General Motors for
support, if needed. STEP THREE
If your case is not resolved in a
reasonable amount of time by your
dealer, please call the General
Motors Customer Assistance
Center (CAC) and provide the
following information: .
Name .
Address .
Phone number .
Model year .
Brand .
Vehicle Identification
Number (VIN) .
Mileage .
Delivery date .
Description of the problem .
Dealership name .
Dealership address

Black plate (12,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
13-12 Customer Information Courtesy Rental Vehicle
The dealer may arrange to provide
you with a courtesy rental vehicle or
reimburse you for a rental vehicle
that you obtain if the vehicle is kept
for an overnight warranty repair.
Rental reimbursement will be limited
and must be supported by original
receipts. This requires that you sign
and complete a rental agreement
and meet state/provincial, local, and
rental vehicle provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card,
etc. You are responsible for fuel
usage charges and may also be
responsible for taxes, levies, usage
fees, excessive mileage, or rental
usage beyond the completion of the
repair.
It may not be possible to provide a
like vehicle as a courtesy rental. Additional Program
Information All program options, such as shuttle
service, may not be available at
every dealer. Please contact the
dealer for specific information
about availability. All Courtesy
Transportation arrangements will be
administered by appropriate dealer
personnel.
General Motors reserves the
right to unilaterally modify,
change, or discontinue Courtesy
Transportation at any time and to
resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at its
sole discretion. Collision Damage Repair
(U.S. and Canada) If the vehicle is involved in a
collision and it is damaged, have
the damage repaired by a qualified
technician using the proper
equipment and quality replacement
parts. Poorly performed collision
repairs diminish the vehicle resale
value, and safety performance can
be compromised in subsequent
collisions.
Collision Parts Genuine GM Collision parts are new
parts made with the same materials
and construction methods as the
parts with which the vehicle was
originally built. Genuine GM
Collision parts are the best choice to
ensure that the vehicle's designed
appearance, durability, and safety
are preserved. The use of Genuine
GM parts can help maintain the GM
New Vehicle Limited Warranty.