phone CADILLAC ESCALADE EXT 2009 3.G Service Manual

Mexico, Central America and Caribbean
Islands/Countries (Except Puerto Rico
and U.S. Virgin Islands) — Customer
Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
GM Mobility Reimbursement
Program
This program, available to qualied applicants, can
reimburse you up to $1,000 of the cost of eligible
aftermarket adaptive equipment required for your
vehicle, such as hand controls or a wheelchair/
scooter lift.
The offer is available for a very limited period of time
from the date of vehicle purchase/lease. For more
details, or to determine your vehicle’s eligibility, visit
gmmobility.com or call the GM Mobility Assistance
Center at 1-800-323-9935. Text telephone (TTY) users,
call 1-800-833-9935.
General Motors of Canada also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483) for details. TTY
users call 1-800-263-3830.
8-6

Roadside Service
In the United States or Canada, call1-800-882-1112.
Text Telephone (TTY), U.S. only, call1-888-889-2438.
Service is available 24 hours a day, 365 days a year.
Calling for Assistance
When calling Roadside Assistance, have the following
information ready:
Your name, home address, and home telephone
number
Telephone number of your location
Location of the vehicle
Model, year, color, and license plate number of the
vehicle
Odometer reading, Vehicle Identication Number
(VIN), and delivery date of the vehicle
Description of the problem
Coverage
Services are provided up to 5 years/100,000 miles
(160 000 km), whichever comes rst.
In the U.S., anyone driving the vehicle is covered. In
Canada, a person driving the vehicle without permission
from the owner is not covered.Roadside Assistance is not a part of the New Vehicle
Limited Warranty. Cadillac and General Motors of
Canada Limited reserve the right to make any changes
or discontinue the Roadside Assistance program at
any time without notication.
Cadillac and General Motors of Canada Limited reserve
the right to limit services or payment to an owner or
driver if they decide the claims are made too often, or
the same type of claim is made many times.
Cadillac Owner Privileges™
Emergency Fuel Delivery:Delivery of enough fuel
for the vehicle to get to the nearest service station.
Lock-Out Service:Service is provided to unlock the
vehicle if you are locked out. A remote unlock may
be available if you have OnStar
®. For security
reasons, the driver must present identication
before this service is given.
Emergency Tow From a Public Road or
Highway:Tow to the nearest Cadillac dealer for
warranty service, or if the vehicle was in a crash and
cannot be driven. Assistance is also given when
the vehicle is stuck in the sand, mud, or snow.
8-7

Insuring Your Vehicle
Protect your investment in your GM vehicle with
comprehensive and collision insurance coverage. There
are signicant differences in the quality of coverage
afforded by various insurance policy terms. Many
insurance policies provide reduced protection to your
GM vehicle by limiting compensation for damage repairs
by using aftermarket collision parts. Some insurance
companies will not specify aftermarket collision
parts. When purchasing insurance, we recommend that
you assure your vehicle will be repaired with GM
original equipment collision parts. If such insurance
coverage is not available from your current insurance
carrier, consider switching to another insurance carrier.
If your vehicle is leased, the leasing company may
require you to have insurance that assures repairs with
Genuine GM Original Equipment Manufacturer (OEM)
parts or Genuine Manufacturer replacement parts. Read
your lease carefully, as you may be charged at the
end of your lease for poor quality repairs.
If a Crash Occurs
Here is what to do if you are involved in a crash.
Try to relax and then check to make sure you are
all right. If you are uninjured, make sure that no
one else in your vehicle, or the other vehicle,
is injured.
If there has been an injury, call emergency services
for help. Do not leave the scene of a crash until all
matters have been taken care of. Move your
vehicle only if its position puts you in danger or you
are instructed to move it by a police officer.
Give only the necessary and requested information
to police and other parties involved in the crash.
Do not discuss your personal condition, mental
frame of mind, or anything unrelated to the crash.
This will help guard against post-crash legal action.
If you need roadside assistance, call GM Roadside
Assistance. SeeRoadside Service on page 8-7for
more information.
If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from
the tow truck operator or write down the driver’s
name, the service’s name, and the phone number.
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Remove any valuables from your vehicle before it is
towed away. Make sure this includes your insurance
information and registration if you keep these
items in your vehicle.
Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver’s license number, vehicle license
plate, vehicle make, model and model year, Vehicle
Identication Number (VIN), insurance company
and policy number, and a general description of the
damage to the other vehicle.
If possible, call your insurance company from the
scene of the crash. They will walk you through
the information they will need. If they ask for
a police report, phone or go to the police
department headquarters the next day and you can
get a copy of the report for a nominal fee. In
some states/provinces with “no fault” insurance
laws, a report may not be necessary. This is
especially true if there are no injuries and both
vehicles are driveable.
Choose a reputable collision repair facility for your
vehicle. Whether you select a GM dealer/retailer
or a private collision repair facility to x the damage,
make sure you are comfortable with them.
Remember, you will have to feel comfortable with
their work for a long time.
Once you have an estimate, read it carefully and
make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
Managing the Vehicle Damage Repair
Process
In the event that your vehicle requires damage repairs,
GM recommends that you take an active role in its
repair. If you have a pre-determined repair facility of
choice, take your vehicle there, or have it towed there.
Specify to the facility that any required replacement
collision parts be original equipment parts, either new
Genuine GM parts or recycled original GM parts.
Remember, recycled parts will not be covered by your
GM vehicle warranty.
Insurance pays the bill for the repair, but you must live
with the repair. Depending on your policy limits, your
insurance company may initially value the repair using
aftermarket parts. Discuss this with your repair
professional, and insist on Genuine GM parts.
Remember if your vehicle is leased you may be
obligated to have the vehicle repaired with Genuine GM
parts, even if your insurance coverage does not pay
the full cost.
8-13

This data can help provide a better understanding of the
circumstances in which crashes and injuries occur.
Important:EDR data is recorded by your vehicle only
if a non-trivial crash situation occurs; no data is
recorded by the EDR under normal driving conditions
and no personal data (e.g., name, gender, age,
and crash location) is recorded. However, other parties,
such as law enforcement, could combine the EDR
data with the type of personally identifying data routinely
acquired during a crash investigation.
To read data recorded by an EDR, special equipment is
required, and access to the vehicle or the EDR is
needed. In addition to the vehicle manufacturer, other
parties, such as law enforcement, that have the special
equipment, can read the information if they have
access to the vehicle or the EDR.
GM will not access this data or share it with others
except: with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the lessee; in
response to an official request of police or similar
government office; as part of GM’s defense of litigation
through the discovery process; or, as required by
law. Data that GM collects or receives may also be used
for GM research needs or may be made available to
others for research purposes, where a need is shown
and the data is not tied to a specic vehicle or
vehicle owner.OnStar®
If your vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms and
Conditions for information on data collection and
use. See alsoOnStar
®System on page 2-56in this
manual for more information.
Navigation System
If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles does not use
or record personal information or link with any other
GM system containing personal information.
8-17

Child Restraints
Child Restraint Systems...............................1-38
Infants and Young Children...........................1-34
Lower Anchors and Tethers for Children..........1-41
Older Children.............................................1-32
Securing a Child Restraint in a Rear Seat
Position..................................................1-47
Securing a Child Restraint in the Right Front
Seat Position...........................................1-50
Where to Put the Restraint...........................1-40
Cigarette Lighter.............................................3-21
Cleaning
Aluminum or Chrome-Plated Wheels.............6-100
Exterior Lamps/Lenses.................................6-98
Fabric/Carpet..............................................6-95
Finish Care.................................................6-98
Instrument Panel, Vinyl, and Other Plastic
Surfaces.................................................6-96
Interior.......................................................6-94
Leather......................................................6-96
Speaker Covers..........................................6-96
Tires........................................................6-100
Underbody Maintenance.............................6-101
Washing Your Vehicle...................................6-97
Weatherstrips..............................................6-97
Windshield and Wiper Blades........................6-99
Wood Panels..............................................6-96Climate Control System
Dual Automatic............................................3-22
Outlet Adjustment........................................3-26
Clock............................................................3-22
Collision Damage Repair..................................8-11
Compass.......................................................3-46
Content Theft-Deterrent....................................2-27
Control of a Vehicle.......................................... 5-3
Coolant
Engine.......................................................6-26
Engine Temperature Gage............................3-35
Cooled Seats................................................... 1-6
Cooling System..............................................6-25
Cruise Control................................................3-10
Cruise Control Light........................................3-40
Cupholders....................................................2-66
Customer Assistance Information
Courtesy Transportation.................................. 8-9
Customer Assistance for Text Telephone (TTY)
Users....................................................... 8-5
Customer Assistance Offices........................... 8-5
Customer Satisfaction Procedure..................... 8-2
GM Mobility Reimbursement Program............... 8-6
Reporting Safety Defects to General Motors....8-15
Reporting Safety Defects to the Canadian
Government............................................8-14
3

O
Odometer......................................................3-29
Odometer, Trip...............................................3-29
Off-Road Driving.............................................5-12
Off-Road Recovery..........................................5-11
Oil
Engine.......................................................6-15
Pressure Light.............................................3-39
Oil, Engine Oil Life System..............................6-18
Older Children, Restraints................................1-32
Online Owner Center........................................ 8-4
OnStar, Privacy..............................................8-17
OnStar
®System, see OnStar®Manual...............2-56
Operation, Universal Home Remote System........2-60
Ordering
Map DVDs .................................................4-56
Outlet Adjustment............................................3-26
Outlets
Accessory Power.........................................3-20
Outside
Convex Mirror.............................................2-49
Heated Mirrors............................................2-49
Power Foldaway Mirrors...............................2-47
Overheated Engine Protection
Operating Mode..........................................6-33
Owner Checks and Services.............................. 7-9
Owners, Canadian.............................................. iii
P
Paint, Damage..............................................6-101
Park
Shifting Into................................................2-43
Shifting Out of............................................2-44
Park Aid................................................2-50, 2-52
Park Brake....................................................2-41
Park Tilt Mirrors..............................................2-48
Parking
Assist........................................................2-50
Over Things That Burn.................................2-45
Passenger Airbag Status Indicator.....................3-31
Passenger Sensing System..............................1-61
Passing.........................................................5-11
PASS-Key
®III+ Electronic Immobilizer...............2-29
PASS-Key®III+ Electronic Immobilizer
Operation...................................................2-29
Perchlorate Materials Requirements, California...... 6-4
Phone
Bluetooth
®..................................................3-66
Power
Door Locks.................................................. 2-9
Electrical System.......................................6-103
Lumbar Controls........................................... 1-4
Reclining Seatbacks...................................... 1-8
Retained Accessory.....................................2-32
Seat............................................................ 1-3
Steering Fluid.............................................6-33
Windows....................................................2-24
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