CADILLAC FLEETWOOD 1994 Owners Manual

= Cadillac Owner Privileges sm -
Roadside Service provides several Cadillac Owner PrivilegesSm at "no
charge", throughout your 1994 Cadillac Warranty Period - 48 Months
or 50,000 Miles/80,000 Kilometers.
0 EMERGENCY ROAD SERVICE - is performed on site for the .
following situations:
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TOWING SERVICE BATI'ERY JUMP START
LOCK
OUT ASSISTANCE
FUEL DELIVERY
FLAT TIRE CHANGE
(8 Covers change only)
* Tire replacement/warranty coverage must be
determined
by a Cadillac dealer or appropriate
tire manufacturer.
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What Will Roadbide Service Cost You ? ? 3
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There is no cost to call the toll-free Roadside Service number. Many
times Roadside Advisors
can assist you over the phone.
There is
no cost for Roadside Service if the repair is under warranty or
the provided service
is one of the covered Emergency Road Services.
If a dealership Service Technician travels to your location, and the
reDair is not covered under warranty, there is a nominal service fee to
cover the technician's travel to and from your location. Labor
is
charged at one and half times the Cadillac dealership retail labor rate,
with a
30 minute minimum. There is also a charge for any parts used
and a mileage fee if the technician travels beyond 30 miles.
How Do You Pay For Roadside Service ? ? ?
Payment is due at the time services are performed if it is determined
they are non-warranty related. Payment may be made by
cash, personal
check or any major credit card honored by the participating Ca\
dillac
dealership, tow service or locksmith.
In some instances where warranty determination cannot be made, the \
charges must still be paid. Retain
the bill and submit it to an authorized
Cadillac dealership Service Department for review. If the repair is
determined to be covered by warranty the dealer
will expedite
reimbursement directly to you.
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Where Is Roadside Service Available ? ? ?
Wherever you drive in the United States or Canada, an advisor is
available to assist you over the phone. If needed, a dealer technician
will travel to your location within a 30 miles/50 kilometers radius, of a
participating Cadillac dealership.
If beyond this radius, we will arrange
to have your car towed to the nearest Cadillac dealership.
How Do You Reach Roadside Service ? ? ?
Dial the toll-free Roadside Service number: 1-8001882-1112. An
experienced Roadside Service Advisor will assist you and request the
following information:
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A description of the problem
Name, home address, home telephone number
Location
of your Cadillac, and number you are
calling
from
The model year, vehicle identification number,
and date
of delively
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who Will Repair Your Cadillac At Roadside ? ? ?
In many cases, the advisor at the Roadside Service Center can provide
instructions to get you back
on the road.
To resolve more complex problems, the advisor will page an
experienced Cadillac dealership Service Technician. The technician\

will
call you and evaluate the possible cause. If a roadside repair is possible,
the technician
will come to your location and provide a permanent or
temporary repair.
mat I Your Cadillac Is In An Unsafe Location Or
On A l! imited Access Highway ? ? ?
If your car is located in an area that is determined to be unsafe (by you,
the advisor or the technician) or
if the vehicle is on a limited access
freeway or regulated highway, the advisor
will arrange to tow your
Cadillac to a safe location, where service
can be performed. Additional
assistance
will be provided if necessary.
WIiat If Your Cadillac Cannot Be Repaired
At Roadside ? ? ?
If your car cannot be repaired at roadside within a reasonable period of
time (approximately
45 minutes) or requires the resources of a Cadillac
dealership service facility,
the advisor will arrange a tow service for you.
Towing may also be necessary after the technician has attempted a
repair, but determines that your car cannot be repaired at roadside.
Tow services are provided by independent companies, so therefore,
Cadillac
is not responsible for the tow company. During the 48 months
or
50,OOO miles/80,000 kilometers warranty period, towing services are
covered for any disablement.
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What I You Have Di tculty Hearing Or Speaking
And
n/ eed Roadside A?- ervice ? 3 3
Roadside Service is prepared to assist owners who have hearing
difficulties
or are speech impaired. Cadillac has installed special
Telecommunication Devices for the Deaf (TDD) in the Roadside
Service Center.
Any customer who has access to a TDD or a conventional teletypewriter
can communicate with Cadillac by dialing from the United States or
Canada: 1-800-TDD-CMCC or 1-800-833-2622
- daily, 24 hours.
What If You Do Not Speak English Fluently ? ? ?
Cadillac offers a multi-lingual approach in assisting you. Roadside
Advisors are conversant in a number of languages and utilize the AT&T
Language Line Interpreter available 24-hours a day. Just another way
Cadillac says "we care".
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Our Cadillac Dealer Technician network is reat&
and able to assist Cadillac customers at roabide.
=senace
TOLL-FREE HOTLINE
1-800-882-1112
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Gold Key Courtesy Transportation
One of your Cadillac Owner Privileges is Gold Key Courtesy
Transportation. It’s one more example
of Cadillac’s commitment to
provide the services
you expect and deserve as a Cadillac owner.
Gold Key Courtesy Transportation helps you get where you need to be
when your Cadillac is in the dealership for warranty service. Every
Cadillac dealer can help meet your transportation needs with courtesy
vehicles, rental cars, taxis
or shuttle service.*
*Please ask about the specific Gold Key Courtesy Transportation benefits
offered by your Cadillac Dealer.
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