CADILLAC FLEETWOOD 1994 Owners Manual

Courtesy Vehicle
Gold Key Courtesy Transportation provides you with a late model
Cadillac or other
GM vehicle if your car requires two or more hours of
warranty repairs and must be kept overnight.
Your dealer will provide you with a courtesy vehicle if one is available.
However, in some instances
it may be necessary to arrange for alternative
transportation. If this is the case, your dealer will reimburse you for
rental fees up to
$30 a day for a maximum of five days.
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Shuttle Service or Taxi
Warranty work can frequently be handled in one day, but there is no
reason for you to wait around. Cadillac helps eliminate inconvenience to
you with transportation alternatives.
Gold Key Courtesy Transportation provides shuttle service for same day
warranty work. Your Cadillac Dealer can get you where you need to be
with minimal interruption of your daily schedule.
Another option is a taxi. If the warranty repairs require two or more
hours and require your Cadillac
to be kept overnight, the Gold Key
Courtesy Transportation plan allows you to be compensated
up to $30
for a taxi. Be sure to get receipts for your Service Advisor so you can
be reimbursed.
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Plan Ahead When Possible
Whenever possible, schedule an appointment for your vehicle's warranty
work. Your Cadillac Dealer can then prepare to meet your alternative
transportation needs and minimize inconveniences typically associated
with warranty repairs.
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0 wner Responsibilities
There are only two things which you will be responsible for during the
use
of your courtesy vehicle. You are required to provide insurance
coverage and replenish the fuel used.
In many cases your own auto insurance policy may provide prima\
ry
coverage for the courtesy vehicle, similar to rental car agreements. Please, \
check with your insurance company to
be certain what's covered.
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Gold Key Courtesy Transportation--- Just one more way your Cadillac
Dealer is committed
to you.
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Cadillac
1 Gold Key Courtesy Transportation
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Duration of
Warranty Repair
Same Day Repair
Overnight Repair
(2.0 hours minimum
warranty repair
required)
Alternatives*
Courtesy
Transportation Type
Shuttle Service
Courtesy Cadillac
(if available)
Courtesy Cadillac
or other
GM make loaner vehicle
Rental Vehicle
Taxi Cab ride
Personally-
arranged ride
Shuttle Service
Customer
Charge/Responsibility
No charge.
No charge; must provide
insurance coverage and
replenish
fuel used.
No charge; must provide
insurance coverage and
replenish
fuel used.
If no dealer loaner is
available, you have the
option of renting a
vehicle from an outside
agency and being
reimbursed up to $3O/day
(5 days maximum).
Reimbursed
for actual
expenses up to
$30.
No charge; reasonable
fuel expenditures
reimbursed.
No charge.
*Please ask about the specijic Gold Key Courtesy Transportation benejts
oflered by
your Cadillac Dealer.
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1 OWNER ASSISTANCE
This section will explain how to contact Cadillac if you need assistance. It also tells
you how
to obtain service publications and how to report any safety defects.
This section includes the following:
Customer Satisfaction Procedure Customer Assistance
for HearinglSpeech. Impaired
State Warranty Enforcement Laws
Special Policy Adjustment
Programs Beyond The Warranty Period
Central Office Addresses
MediatiodArbitration Program
Reporting Safety Defects
Product Service Publications (PSPs)
Owner’s Manuals and Service Manuals
CUSTOMER SATISFACTION PROCEDURE
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For prompt assistance, please have the following information available to give the
Consumer Relations Representative:
- Your name, address and home and business telephone numbers
- Vehicle Identification Number (this is available from the vehicle registration
or title, or the plate attached to the left top of the instrument panel andvisible
through the windshield.)
- Dealership name and location
- Vehicle delivery date and present mileage
- Nature of concern
In order to give your inquiry prompt attention, please call the appropriate toll free
number listed. However,
if you wish to write Cadillac, please send all
correspondence to the respective United States, Canada or GM Overseas Central
Office address listed on the following page.
When contacting Cadillac, please remember that your problem will likely be
resolved in the dealership, using dealership facilities, equipment and personnel.
That is why we suggest you follow Step One first.
CUSTOMER ASSISTANCE FOR THE HEARING OR
SPEECH IMPAIRED
To assist owners who have hearing difficulties, Cadillac has instal\
led special
Telecommunication Devices for the Deaf (TDD) equipment in its Coosumer
Relations Center. Any hearing or speech impaired customer who has accdss to a
TDD or a conventional teletypewriter
(TTY) can communicate with Cadillac by
dialing: 1-800-TDD-CMCC. (TDD users in Canada can dial 1-800-263-3830).
STATE WARRANTY ENFORCEMENT LAWS
Laws in many states pernit owners to obtain a replacement vehicle or a refund of
the purchase price under certain circumstances. The provisions
of these laws vary
from state to state.
To the extent allowed by state law, General Motors requires
that you first provide us with written notification of any service difficulty you have
experienced
so that we have an opportunity to make any needed repairs before
you are eligible for the remedies provided by these laws. Your written notification
should be sent to the Cadillac Customer Relations Center. Please see Page =for
the address.
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- SPECIAL POLICY ADJUSTMENT PROGRAMS BEYOND
THE
WARRANTY PERIOD
- Cadillac is proud of the protection afforded by its warranty coverages. In order to
achieve maximum customer satisfaction, there may be times when Cadillac will
establish a special policy adjustment program to pay all or part
of the cost of
.-- certain repairs not covered by the warranty or to reimburse certain repair
expenses you may have incurred. From time
to time, check with your Cadillac
Dealership or the Cadillac Customer Relations Center to determine whether any
- special policy adjustment program is applicable to your vehicle.
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When you make an inquiry, you will need to give the year, model and mileage of
your vehicle and your vehicle identification number
(VIN).
ZONE AND CENTRAL OFFICE ADDRESSES
h UNITED STATES
Consumer Relations Center
Cadillac Motor Car Division
2860 Clark
Detroit, Michigan 48232
1-800-458-8006 (24 Hours)
1 - 800 -ALL& (Allantes only)
GM NORTH AMERICAN SALES
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-416-644-4112
Fax: 416-644-4866
Telex: 821-06981215
CANADA
Consumer Relations Department
General Motors
of Canada Limited
Oshawa, Ontario L1J 526
1-800-263-3777 (ENGLISH)
1-800-263-7854 (FRENCH)
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