phone CADILLAC XTS 2019 User Guide

Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-12032610) -
2019 - crc - 8/22/18
152 INSTRUMENTS AND CONTROLS
instructions refer to a garage door
opener, but can be used for other
devices.
Do not use the Universal Remote
system with any garage door opener
that does not have the stop and
reverse feature. This includes any
garage door opener model
manufactured before April 1, 1982.
Read these instructions completely
before programming the Universal
Remote system. It may help to have
another person assist with the
programming process.
Keep the original hand-held
transmitter for use in other vehicles
as well as for future programming.
Erase the programming when vehicle
ownership is terminated. See“Erasing
Universal Remote System Buttons”
later in this section.
To program a garage door opener,
park outside directly in line with and
facing the garage door opener receiver.
Clear all people and objects near the
garage door. Make sure the hand-held transmitter
has a new battery for quick and
accurate transmission of the
radio-frequency signal.
Programming the Universal
Remote System
For questions or programming help,
see www.homelink.com/gm or call
1-800-355-3515. For calls placed
outside the U.S., Canada, or Puerto
Rico, international rates will apply and
may differ based on landline or mobile
phone.
Programming involves time-sensitive
actions, and may time out causing the
procedure to be repeated.
To program up to three devices:
1. Hold the end of the hand-held transmitter about 3 to 8 cm (1 to
3 in) away from the Universal
Remote system buttons with the
indicator light in view. The
hand-held transmitter was
supplied by the manufacturer of
the garage door opener receiver. 2. At the same time, press and hold
both the hand-held transmitter
button and one of the three
Universal Remote system
buttons to be used to operate the
garage door. Do not release either
button until the indicator light
changes from a slow to a rapid
flash. Then release both buttons.
Some garage door openers may
require substitution of Step 2
with the procedure under “Radio
Signals for Canada and Some
Gate Operators” later in this
section.
3. Press and hold the newly programmed Universal Remote
system button for five seconds
while watching the indicator
light and garage door activation.
.If the indicator light stays on
continuously or the garage
door moves when the button
is pressed, then programming
is complete. There is no need
to complete Steps 4–6.

Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-12032610) -
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INSTRUMENTS AND CONTROLS 153
.If the indicator light does not
come on or the garage door
does not move, a second
button press may be
required. For a second time,
press and hold the newly
programmed button for
five seconds. If the light stays
on or the garage door moves,
programming is complete.
. If the indicator light blinks
rapidly for two seconds, then
changes to a solid light and
the garage door does not
move, continue with
programming Steps 4–6.
Learn or Smart Button
4. After completing Steps 1–3, locate the Learn or Smart button
inside the garage on the garage door opener receiver. The name
and color of the button may vary
by manufacturer.
5. Press and release the Learn or Smart button. Step 6 must be
completed within 30 seconds of
pressing this button.
6. Inside the vehicle, press and hold the newly programmed Universal
Remote system button for
two seconds and then release it.
If the garage door does not move
or the lamp on the garage door
opener receiver does not flash,
press and hold the same button
a second time for two seconds,
then release it. Again, if the door
does not move or the garage
door lamp does not flash, press
and hold the same button a third
time for two seconds, then
release it.
The Universal Remote system should
now activate the garage door.
Repeat the process for programming
the two remaining buttons.
Radio Signals for Canada and
Some Gate Operators
For questions or programming help,
see www.homelink.com/gm or call
1-800-355-3515. For calls placed
outside the U.S., Canada, or Puerto
Rico, international rates will apply and
may differ based on landline or mobile
phone.
Canadian radio-frequency laws and
some U.S. gate operators require
transmitter signals to time out or quit
after several seconds of transmission.
This may not be long enough for the
Universal Remote system to pick up
the signal during programming.
If the programming did not work,
replace Step 2 under “Programming
the Universal Remote System ”with
the following:
Press and hold the Universal Remote
system button while pressing and
releasing the hand-held transmitter
button every two seconds until the
signal has been successfully accepted
by the Universal Remote system. The
Universal Remote system indicator
light will flash slowly at first and then

Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-12032610) -
2019 - crc - 8/22/18
162 INFOTAINMENT SYSTEM
Infotainment System
Introduction
Infotainment . . . . . . . . . . . . . . . . . . . . . 162
Introduction
Infotainment
See the infotainment manual for
information on the radio, audio
players, phone, navigation system, and
voice or speech recognition. It also
includes information on settings.
Active Noise Cancellation (ANC)
If equipped, ANC reduces engine noise
in the vehicle’s interior. ANC requires
the factory-installed audio system,
radio, speakers, amplifier (if
equipped), induction system, and
exhaust system to work properly.
Deactivation is required by your dealer
if related aftermarket equipment is
installed.

Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-12032610) -
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DRIVING AND OPERATING 173
Driving Characteristics andTowing Tips . . . . . . . . . . . . . . . . . . . . . 230
Trailer Towing . . . . . . . . . . . . . . . . . . . . 232
Towing Equipment . . . . . . . . . . . . . . . 234
Conversions and Add-Ons
Add-On Electrical Equipment . . . 235
Driving Information
Distracted Driving
Distraction comes in many forms and
can take your focus from the task of
driving. Exercise good judgment and
do not let other activities divert your
attention away from the road. Many
local governments have enacted laws
regarding driver distraction. Become
familiar with the local laws in
your area.
To avoid distracted driving, keep your
eyes on the road, keep your hands on
the steering wheel, and focus your
attention on driving.
. Do not use a phone in demanding
driving situations. Use a
hands-free method to place or
receive necessary phone calls.
. Watch the road. Do not read, take
notes, or look up information on
phones or other electronic devices.
. Designate a front seat passenger
to handle potential distractions. .
Become familiar with vehicle
features before driving, such as
programming favorite radio
stations and adjusting climate
control and seat settings. Program
all trip information into any
navigation device prior to driving.
. Wait until the vehicle is parked to
retrieve items that have fallen to
the floor.
. Stop or park the vehicle to tend to
children.
. Keep pets in an appropriate carrier
or restraint.
. Avoid stressful conversations
while driving, whether with a
passenger or on a cell phone.
{Warning
Taking your eyes off the road too
long or too often could cause a
crash resulting in injury or death.
Focus your attention on driving.
Refer to the CUE manual for more
information on using the CUE system,
if equipped.

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CUSTOMER INFORMATION 339
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . . . . . 339
Customer Assistance Offices . . . . 341
Customer Assistance for Text Telephone (TTY) Users . . . . . . . . . 341
Online Owner Center . . . . . . . . . . . . . 342
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . 342
Roadside Service . . . . . . . . . . . . . . . . . 343
Scheduling Service Appointments . . . . . . . . . . . . . . . . . . . 345
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . . . 345
Collision Damage Repair . . . . . . . . . 346
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . . 348
Radio Frequency Statement . . . . . 349
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . 349
Reporting Safety Defects to the Canadian Government . . . . . . . . . 349 Reporting Safety Defects to
General Motors . . . . . . . . . . . . . . . . . 350
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 350
Event Data Recorders . . . . . . . . . . . . 350
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351
Infotainment System . . . . . . . . . . . . . 351
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by your
dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service or parts manager,
contact the owner of your dealership
or the general manager.
STEP TWO : If after contacting a
member of dealership management, it
appears your concern cannot be
resolved by your dealership without

Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-12032610) -
2019 - crc - 8/22/18
340 CUSTOMER INFORMATION
further help, in the U.S., call the
Cadillac Customer Assistance Center
at 1-800–458–8006. In Canada, call
the Canadian Cadillac Customer Care
Centre at 1-888-446-2000.
We encourage you to call the toll-free
number in order to give your inquiry
prompt attention. Have the following
information available to give the
Customer Assistance representative:
.Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
. Dealership name and location.
. Vehicle delivery date and present
mileage.
When contacting Cadillac, remember
that your concern will likely be
resolved at a dealer's facility. That is
why we suggest following Step One
first. STEP THREE
—U.S. Owners : Both
General Motors and your dealer are
committed to making sure you are
completely satisfied with the new
vehicle. However, if you continue to
remain unsatisfied after following the
procedure outlined in Steps One and
Two, you can file with the Better
Business Bureau (BBB) Auto Line
Program to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered by
the Council of Better Business Bureaus
to settle automotive disputes
regarding vehicle repairs or the
interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with the
decision given in your case, you may
reject it and proceed with any other
venue for relief available to you. You may contact the BBB Auto Line
Program using the toll-free telephone
number or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of Columbia.
Eligibility is limited by vehicle age,
mileage, and other factors. General
Motors reserves the right to change
eligibility limitations and/or
discontinue its participation in this
program.
STEP THREE
—Canadian Owners :
In the event that you do not feel your
concerns have been addressed after
following the procedure outlined in
Steps One and Two, General Motors of

Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-12032610) -
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CUSTOMER INFORMATION 341
Canada Company wants you to be
aware of its participation in a
no-charge mediation/arbitration
program. General Motors of Canada
Company has committed to binding
arbitration of owner disputes involving
factory-related vehicle service claims.
The program provides for the review
of the facts involved by an impartial
third party arbiter, and may include
an informal hearing before the arbiter.
The program is designed so that the
entire dispute settlement process,
from the time you file your complaint
to the final decision, should be
completed in about 70 days. We
believe our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the Cadillac Customer Care Centre,
1-888-446-2000, or write to:General Motors Cadillac Customer
Care Centre
General Motors of Canada Company
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
The inquiry should be accompanied
by the Vehicle Identification
Number (VIN).
Customer Assistance
Offices
Cadillac encourages customers to call
the toll-free number for assistance.
However, if a customer wishes to
write or e-mail Cadillac, the letter
should be addressed to:
United States and Puerto Rico
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
www.Cadillac.com
1-800-458-8006
1-800-833-2622 (For Text Telephone
devices (TTYs))
Roadside Service: 1-800-224-1400From U.S. Virgin Islands:
1-800-496-9994
Canada
General Motors of Canada Company
Cadillac Customer Care Centre, Mail
Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-888-446-2000 (English/French)
Cadillac Roadside Service:
1-800-882-1112
Overseas
Contact the local General Motors
Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones (TTYs),
Cadillac has TTY equipment available
at its Customer Assistance Center. Any
TTY user can communicate with

Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-12032610) -
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342 CUSTOMER INFORMATION
Cadillac by dialing: 1-800-833-2622.
TTY users in Canada can dial
1-800-263-3830.
Online Owner Center
Online Owner Experience (U.S.)
my.cadillac.com
The Cadillac online owner experience
allows interaction with Cadillac and
keeps important vehicle-specific
information in one place.
Membership Benefits
E:Download owner’s manuals and
view vehicle-specific how-to videos.
G: View maintenance schedules,
alerts, and Vehicle Diagnostic
Information. Schedule service
appointments.
I: View printable dealer-recorded
service records and self-recorded
service records.
D: Select a dealer and view
locations, maps, phone numbers, and
hours.
r: Track your vehicle’s warranty
information.
J: View active recalls or search by
Vehicle Identification Number (VIN).
See Vehicle Identification Number (VIN)
0 336.
H:View GM Card, SiriusXM Satellite
radio (if equipped), and OnStar
account information.
F: Chat with online help
representatives.
See my.cadillac.com to register your
vehicle.
Cadillac Owner Centre (Canada)
www.cadillacowner.ca
Visit the Cadillac Owner Centre:
. Chat live with online help
representatives.
. Locate owner resources such as
lease-end, financing, and warranty
information.
. Retrieve favorite articles, quizzes,
tips, and multimedia galleries
organized into the Featured
Articles and Auto Care Sections.
. Download owner’s manuals. .
Find Cadillac-recommended
maintenance services.
GM Mobility
Reimbursement Program
This program is available to qualified
applicants for cost reimbursement, up
to certain limits, of eligible
aftermarket adaptive equipment
required for the vehicle, such as hand
controls or a wheelchair/scooter lift
for the vehicle.
To learn about the GM Mobility
program, see www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.

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CUSTOMER INFORMATION 343
General Motors of Canada also has a
Mobility program. See www.gm.ca or
call 1-800-GM-DRIVE (800-463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Service
U.S.: 1-800-224-1400.
Canada: 1-800-882-1112.
Text Telephone (TTY) Users (U.S.
Only): 1-888-889-2438.
Service is available 24 hours a day,
365 days a year.
Calling for Service
When calling Roadside Service, have
the following information ready:
.Your name, home address, and
home telephone number
. Telephone number of your
location
. Location of the vehicle
. Model, year, color, and license
plate number of the vehicle .
Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
. Description of the problem
Coverage
Services are provided for the duration
of the vehicle’s powertrain warranty.
In the U.S., anyone driving the vehicle
is covered. In Canada, a person driving
the vehicle without permission from
the owner is not covered.
Roadside Service is not a part of the
New Vehicle Limited Warranty.
General Motors North America and
Cadillac reserve the right to make any
changes or discontinue the Roadside
Service program at any time without
notification.
General Motors North America and
Cadillac reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Cadillac Owner Privileges ™
.
Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
. Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification before
this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Cadillac dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with a spare tire.
The spare tire, if equipped, must
be in good condition and properly
inflated. It is your responsibility
for the repair or replacement of
the tire if it is not covered by the
warranty.

Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-12032610) -
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CUSTOMER INFORMATION 347
Repair Facility
GM also recommends that you choose
a collision repair facility that meets
your needs before you ever need
collision repairs. Your dealer may have
a collision repair center with
GM-trained technicians and
state-of-the-art equipment, or be able
to recommend a collision repair center
that has GM-trained technicians and
comparable equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There are
significant differences in the quality of
coverage afforded by various
insurance policy terms. Many
insurance policies provide reduced
protection to the GM vehicle by
limiting compensation for damage
repairs by using aftermarket collision
parts. Some insurance companies will
not specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.If such insurance coverage is not
available from your current insurance
carrier, consider switching to another
insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or Genuine
Manufacturer replacement parts. Read
the lease carefully, as you may be
charged at the end of the lease for
poor quality repairs.If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of. Move
the vehicle only if its position puts
you in danger, or you are instructed to
move it by a police officer.
Give only the necessary information
to police and other parties involved in
the crash.
For emergency towing see
Roadside
Service 0343. Gather the following information:
.
Driver name, address, and
telephone number
. Driver license number
. Owner name, address, and
telephone number
. Vehicle license plate number
. Vehicle make, model, and
model year
. Vehicle Identification
Number (VIN)
. Insurance company and policy
number
. General description of the damage
to the other vehicle
Choose a reputable repair facility that
uses quality replacement parts. See
“Collision Parts ”earlier in this section.
If the airbag has inflated, see What
Will You See after an Airbag Inf lates?
0 81.